{"id":12211,"date":"2023-04-27T16:20:43","date_gmt":"2023-04-27T09:20:43","guid":{"rendered":"https:\/\/jobsgo.vn\/blog\/?p=12211"},"modified":"2024-06-07T17:42:36","modified_gmt":"2024-06-07T10:42:36","slug":"le-tan-khach-san-chao-the-nao","status":"publish","type":"post","link":"https:\/\/jobsgo.vn\/blog\/le-tan-khach-san-chao-the-nao\/","title":{"rendered":"L\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n ch\u00e0o th\u1ebf n\u00e0o? L\u1eddi khuy\u00ean d\u00e0nh cho l\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n"},"content":{"rendered":"\n
L\u00e0 \u201cb\u1ed9 m\u1eb7t\u201d c\u1ee7a kh\u00e1ch s\u1ea1n, l\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n c\u00e0ng chuy\u00ean nghi\u1ec7p bao nhi\u00eau s\u1ebd c\u00e0ng t\u1ea1o thi\u1ec7n c\u1ea3m cho kh\u00e1ch h\u00e0ng b\u1ea5y nhi\u00eau. S\u1ef1 chuy\u00ean nghi\u1ec7p \u1ea5y kh\u00f4ng ch\u1ec9 th\u1ec3 hi\u1ec7n qua tr\u00ecnh \u0111\u1ed9 nghi\u1ec7p v\u1ee5 m\u00e0 c\u00f2n \u0111\u01b0\u1ee3c ph\u1ea3n \u00e1nh \u1edf c\u00e1ch ch\u00e0o h\u1ecfi kh\u00e1ch h\u00e0ng. V\u1eady n\u00ean, h\u00e3y c\u00f9ng JobsGO t\u00ecm hi\u1ec3u \u201c<\/em>L\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n ch\u00e0o th\u1ebf n\u00e0o<\/em><\/strong><\/a>?\u201d qua b\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y \u0111\u1ec3 c\u00f3 nh\u1eefng h\u00ecnh dung r\u00f5 nh\u1ea5t nh\u00e9!<\/em><\/p>\n M\u1ee5c l\u1ee5c<\/p> L\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n<\/strong> l\u00e0 b\u1ed9 ph\u1eadn \u0111\u1ea7u ti\u00ean ti\u1ebfp x\u00fac v\u1edbi kh\u00e1ch h\u00e0ng, khi h\u1ecd \u0111\u1eb7t ch\u00e2n \u0111\u1ebfn kh\u00e1ch s\u1ea1n. H\u1ecd s\u1ebd l\u00e0m vi\u1ec7c t\u1ea1i b\u1ed9 ph\u1eadn ti\u1ec1n s\u1ea3nh trong kh\u00e1ch s\u1ea1n v\u1edbi c\u00e1c c\u00f4ng vi\u1ec7c nh\u01b0 ch\u00e0o \u0111\u00f3n kh\u00e1ch, h\u01b0\u1edbng d\u1eabn kh\u00e1ch c\u00e1c th\u1ee7 t\u1ee5c nh\u1eadn \u2013 tr\u1ea3 ph\u00f2ng, tr\u1ea3 l\u1eddi \u0111i\u1ec7n tho\u1ea1i, cung c\u1ea5p th\u00f4ng tin, ti\u1ebfp nh\u1eadn khi\u1ebfu n\u1ea1i v\u00e0 gi\u1ea3i quy\u1ebft ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng\u2026<\/p><\/blockquote>\n Ch\u00ednh v\u00ec th\u1ebf, l\u1ec5 t\u00e2n gi\u1eef vai tr\u00f2 v\u00f4 c\u00f9ng quan tr\u1ecdng \u0111\u1ed1i v\u1edbi m\u1ed7i kh\u00e1ch s\u1ea1n, quy\u1ebft \u0111\u1ecbnh s\u1ef1 th\u00e0nh c\u00f4ng trong vi\u1ec7c qu\u1ea3ng b\u00e1 h\u00ecnh \u1ea3nh kh\u00e1ch s\u1ea1n v\u00e0 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng. M\u1ed9t \u1ea5n t\u01b0\u1ee3ng t\u1ed1t t\u1eeb kh\u00e1ch h\u00e0ng th\u01b0\u1eddng \u0111\u01b0\u1ee3c b\u1eaft \u0111\u1ea7u t\u1eeb ch\u00ednh s\u1ef1 chuy\u00ean nghi\u1ec7p, th\u00e2n thi\u1ec7n c\u1ee7a b\u1ed9 ph\u1eadn l\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n.<\/p>\n Xem th\u00eam: Top c\u00e1c tr\u01b0\u1eddng ngh\u1ec1 chuy\u00ean \u0111\u00e0o t\u1ea1o v\u1ec1 ng\u00e0nh d\u1ecbch v\u1ee5<\/a><\/strong><\/p>\n B\u00ean c\u1ea1nh nhi\u1ec7m v\u1ee5 l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng, b\u1ed9 ph\u1eadn l\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n c\u00f2n \u0111\u1ea3m nh\u1eadn nhi\u1ec1u c\u00f4ng vi\u1ec7c kh\u00e1c, c\u00f3 th\u1ec3 k\u1ec3 \u0111\u1ebfn nh\u01b0:<\/p>\n V\u1eady l\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n ch\u00e0o th\u1ebf n\u00e0o<\/strong>? Trong m\u1ecdi tr\u01b0\u1eddng h\u1ee3p, l\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n \u0111\u1ec1u ph\u1ea3i gi\u1eef d\u00e1ng \u0111\u1ee9ng ho\u1eb7c ng\u1ed3i ngay ng\u1eafn, nghi\u00eam t\u00fac, \u00e1nh m\u1eaft th\u00e2n thi\u1ec7n, ch\u1ee7 \u0111\u1ed9ng nh\u00ecn v\u00e0 ch\u00e0o \u0111\u00f3n kh\u00e1ch h\u00e0ng. N\u1ebfu g\u1eb7p kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft, l\u1ec5 t\u00e2n n\u00ean ch\u00e0o b\u1eb1ng t\u00ean ri\u00eang c\u1ee7a kh\u00e1ch \u0111\u1ec3 t\u1ea1o s\u1ef1 g\u1ea7n g\u0169i. Tuy nhi\u00ean, tr\u00e1nh tuy\u1ec7t \u0111\u1ed1i g\u1ecdi nh\u1ea7m t\u00ean kh\u00e1ch b\u1edfi n\u00f3 s\u1ebd \u0111\u1ec3 l\u1ea1i \u1ea5n t\u01b0\u1ee3ng kh\u00f4ng t\u1ed1t trong t\u00e2m tr\u00ed kh\u00e1ch h\u00e0ng.<\/p>\n Xem th\u00eam: Y\u00eau c\u1ea7u c\u00f4ng vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean l\u1ec5 t\u00e2n g\u1ed3m nh\u1eefng g\u00ec<\/a>?<\/strong><\/p>\n L\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n kh\u00f4ng ch\u1ec9 mang l\u1ea1i nhi\u1ec1u c\u01a1 h\u1ed9i cho b\u1ea1n, m\u00e0 c\u00f2n c\u00f3 m\u1ee9c l\u01b0\u01a1ng, th\u01b0\u1edfng h\u1ea5p d\u1eabn v\u1edbi ch\u1ebf \u0111\u1ed9 \u0111\u00e3i ng\u1ed9 cao.<\/p>\n B\u1ea5t c\u1ee9 kh\u00e1ch s\u1ea1n n\u00e0o c\u0169ng kh\u00f4ng th\u1ec3 thi\u1ebfu b\u1ed9 ph\u1eadn l\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n. V\u00ec th\u1ebf, v\u1ecb tr\u00ed n\u00e0y l\u00e0 m\u1ed9t trong nh\u1eefng c\u00f4ng vi\u1ec7c c\u00f3 m\u1ee9c tuy\u1ec3n d\u1ee5ng cao nh\u1ea5t hi\u1ec7n nay.<\/p>\n \u1ede m\u1ed7i kh\u00e1ch s\u1ea1n, ph\u1ee5 thu\u1ed9c v\u00e0o quy m\u00f4, t\u00ednh ch\u1ea5t s\u1ebd c\u00f3 ch\u1ebf \u0111\u1ed9 \u0111\u00e3i ng\u1ed9 cho nh\u00e2n vi\u00ean l\u1ec5 t\u00e2n \u1edf m\u1ee9c kh\u00e1c nhau. Nh\u01b0ng nh\u00ecn chung, m\u1ee9c l\u01b0\u01a1ng c\u1ee7a v\u1ecb tr\u00ed n\u00e0y kh\u00e1 h\u1ea5p d\u1eabn, kho\u1ea3ng t\u1eeb 5 \u2013 10 tri\u1ec7u \u0111\u1ed3ng\/th\u00e1ng. B\u00ean c\u1ea1nh m\u1ee9c l\u01b0\u01a1ng c\u01a1 b\u1ea3n, l\u1ec5 t\u00e2n s\u1ebd c\u00f2n \u0111\u01b0\u1ee3c th\u01b0\u1edfng theo quy \u0111\u1ecbnh c\u1ee7a kh\u00e1ch s\u1ea1n.<\/p>\n C\u00f4ng vi\u1ec7c c\u1ee7a m\u1ed9t l\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n l\u00e0 v\u1ecb tr\u00ed t\u1ed1t nh\u1ea5t \u0111\u1ec3 b\u1ea1n c\u00f3 th\u1ec3 h\u1ecdc h\u1ecfi v\u00e0 ph\u00e1t tri\u1ec3n trong l\u0129nh v\u1ef1c kinh doanh kh\u00e1ch s\u1ea1n. M\u1ed7i ng\u00e0y, b\u1ea1n s\u1ebd c\u00f3 c\u01a1 h\u1ed9i ti\u1ebfp x\u00fac v\u1edbi nhi\u1ec1u kh\u00e1ch h\u00e0ng. Qua \u0111\u00f3, b\u1ea1n c\u00f3 th\u1ec3 trau d\u1ed3i k\u1ef9 n\u0103ng giao ti\u1ebfp, x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng v\u00e0 c\u00f3 th\u00eam kinh nghi\u1ec7m trong ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.<\/p>\n N\u1ebfu ham h\u1ecdc h\u1ecfi v\u00e0 c\u00f3 \u00fd ch\u00ed ti\u1ebfn th\u1ee7, t\u1eeb nh\u00e2n vi\u00ean l\u1ec5 t\u00e2n, b\u1ea1n ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 ph\u00e1t tri\u1ec3n l\u00ean nh\u1eefng v\u1ecb tr\u00ed cao h\u01a1n trong c\u00f4ng vi\u1ec7c. C\u00f3 th\u1ec3 k\u1ec3 \u0111\u1ebfn l\u00e0 gi\u00e1m s\u00e1t l\u1ec5 t\u00e2n, tr\u01b0\u1edfng b\u1ed9 ph\u1eadn l\u1ec5 t\u00e2n, gi\u00e1m \u0111\u1ed1c\u2026 \u0110\u1ed3ng th\u1eddi, b\u1ea1n ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 xin chuy\u1ec3n v\u1ecb tr\u00ed sang nh\u1eefng b\u1ed9 ph\u1eadn kh\u00e1c trong kh\u00e1ch s\u1ea1n n\u1ebfu ph\u00f9 h\u1ee3p v\u1edbi kh\u1ea3 n\u0103ng.<\/p>\n Tr\u1edf th\u00e0nh m\u1ed9t l\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n \u0111\u00f2i h\u1ecfi b\u1ea1n c\u1ea7n ph\u1ea3i c\u00f3 nh\u1eefng t\u1ed1 ch\u1ea5t sau:<\/p>\n L\u00e0 \u201cb\u1ed9 m\u1eb7t\u201d c\u1ee7a kh\u00e1ch s\u1ea1n, ti\u1ebfp x\u00fac \u0111\u1ea7u ti\u00ean v\u1edbi kh\u00e1ch h\u00e0ng n\u00ean vi\u1ec7c t\u1ea1o \u1ea5n t\u01b0\u1ee3ng v\u1edbi kh\u00e1ch lu\u00f4n \u0111\u01b0\u1ee3c \u0111\u1ec1 cao h\u01a1n bao gi\u1edd h\u1ebft. V\u1edbi ngo\u1ea1i h\u00ecnh \u01b0a nh\u00ecn, trang ph\u1ee5c g\u1ecdn g\u00e0ng, s\u1ea1ch s\u1ebd\u2026 d\u1ec5 d\u00e0ng t\u1ea1o \u0111\u01b0\u1ee3c thi\u1ec7n c\u1ea3m cho ng\u01b0\u1eddi \u0111\u1ed1i di\u1ec7n. C\u01b0\u1eddng \u0111\u1ed9 l\u00e0m vi\u1ec7c c\u1ee7a c\u00f4ng vi\u1ec7c n\u00e0y c\u0169ng r\u1ea5t cao, \u0111\u00f2i h\u1ecfi s\u1ef1 nhanh nh\u1ea1y v\u00e0 linh ho\u1ea1t n\u00ean nh\u00e2n vi\u00ean l\u1ec5 t\u00e2n c\u0169ng c\u1ea7n ph\u1ea3i c\u00f3 s\u1ee9c kh\u1ecfe t\u1ed1t.<\/p>\n C\u00f4ng vi\u1ec7c l\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n \u0111\u00f2i h\u1ecfi b\u1ea1n ph\u1ea3i ti\u1ebfp x\u00fac v\u1edbi r\u1ea5t nhi\u1ec1u ng\u01b0\u1eddi m\u1ed7i ng\u00e0y. Do \u0111\u00f3, k\u1ef9 n\u0103ng giao ti\u1ebfp t\u1ed1t, tinh t\u1ebf, kh\u00e9o l\u00e9o trong c\u00e1ch n\u00f3i chuy\u1ec7n s\u1ebd gi\u00fap b\u1ea1n ghi \u0111i\u1ec3m trong m\u1eaft c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n C\u00f3 kh\u1ea3 n\u0103ng ngo\u1ea1i ng\u1eef, \u0111\u1eb7c bi\u1ec7t l\u00e0 nghe v\u00e0 n\u00f3i s\u1ebd h\u1ed7 tr\u1ee3 b\u1ea1n r\u1ea5t nhi\u1ec1u trong c\u00f4ng vi\u1ec7c. B\u1ea1n c\u00f3 th\u1ec3 n\u00f3i chuy\u1ec7n, giao ti\u1ebfp v\u1edbi kh\u00e1ch n\u01b0\u1edbc ngo\u00e0i. T\u1eeb \u0111\u00f3, d\u1ec5 d\u00e0ng th\u1ea5u hi\u1ec3u nhu c\u1ea7u v\u00e0 nguy\u1ec7n v\u1ecdng c\u1ee7a h\u1ecd.<\/p>\n V\u00ec th\u01b0\u1eddng xuy\u00ean ph\u1ea3i l\u00e0m vi\u1ec7c v\u1edbi m\u00e1y t\u00ednh \u0111\u1ec3 tra c\u1ee9u th\u00f4ng tin, check in, check out cho kh\u00e1ch\u2026 n\u00ean k\u1ef9 n\u0103ng v\u0103n ph\u00f2ng c\u0169ng r\u1ea5t c\u1ea7n thi\u1ebft v\u1edbi l\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n.<\/p>\n B\u00ean c\u1ea1nh nh\u1eefng y\u1ebfu t\u1ed1 tr\u00ean, v\u1ecb tr\u00ed l\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n c\u00f2n \u0111\u00f2i h\u1ecfi b\u1ea1n ph\u1ea3i c\u00f3 nh\u1eefng k\u1ef9 n\u0103ng m\u1ec1m<\/a><\/strong> kh\u00e1c nh\u01b0 k\u1ef9 n\u0103ng thuy\u1ebft ph\u1ee5c, k\u1ef9 n\u0103ng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1, x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng, k\u1ef9 n\u0103ng s\u1eafp x\u1ebfp c\u00f4ng vi\u1ec7c\u2026<\/p>\n C\u00f3 th\u1ec3 b\u1ea1n quan t\u00e2m: M\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c Nh\u00e2n vi\u00ean qu\u1ea7y Bar<\/a><\/strong><\/p>\n1. L\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n l\u00e0 g\u00ec?<\/strong><\/span><\/h2>\n
2. M\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c l\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n<\/strong><\/span><\/h2>\n
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3. L\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n ch\u00e0o th\u1ebf n\u00e0o?<\/strong><\/span><\/h2>\n
4. 3 l\u00fd do n\u00ean l\u1ef1a ch\u1ecdn c\u00f4ng vi\u1ec7c l\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n<\/strong><\/span><\/h2>\n
4.1 Nhu c\u1ea7u tuy\u1ec3n d\u1ee5ng cao v\u1edbi m\u1ee9c l\u01b0\u01a1ng h\u1ea5p d\u1eabn<\/strong><\/span><\/h3>\n
4.2 C\u00f4ng vi\u1ec7c \u0111a d\u1ea1ng, c\u00f3 c\u01a1 h\u1ed9i ti\u1ebfp x\u00fac v\u1edbi nhi\u1ec1u ng\u01b0\u1eddi<\/strong><\/span><\/h3>\n
4.3 C\u01a1 h\u1ed9i th\u0103ng ti\u1ebfn cao trong c\u00f4ng vi\u1ec7c<\/strong><\/span><\/h3>\n
5. \u0110\u1ec3 tr\u1edf th\u00e0nh l\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n c\u1ea7n nh\u1eefng t\u1ed1 ch\u1ea5t g\u00ec?<\/strong><\/span><\/h2>\n
5.1 C\u00f3 ngo\u1ea1i h\u00ecnh v\u00e0 s\u1ee9c kh\u1ecfe<\/strong><\/span><\/h3>\n
5.2 K\u1ef9 n\u0103ng giao ti\u1ebfp t\u1ed1t<\/strong><\/span><\/h3>\n
5.3 Kh\u1ea3 n\u0103ng ngo\u1ea1i ng\u1eef<\/strong><\/span><\/h3>\n
5.4 K\u1ef9 n\u0103ng v\u0103n ph\u00f2ng<\/strong><\/span><\/h3>\n
5.5 M\u1ed9t s\u1ed1 k\u1ef9 n\u0103ng m\u1ec1m kh\u00e1c<\/strong><\/span><\/h3>\n