{"id":14892,"date":"2021-05-27T22:00:16","date_gmt":"2021-05-27T15:00:16","guid":{"rendered":"https:\/\/jobsgo.vn\/blog\/?p=14892"},"modified":"2024-10-31T10:27:10","modified_gmt":"2024-10-31T03:27:10","slug":"mau-noi-dung-kich-ban-ban-hang-qua-dien-thoai","status":"publish","type":"post","link":"https:\/\/jobsgo.vn\/blog\/mau-noi-dung-kich-ban-ban-hang-qua-dien-thoai\/","title":{"rendered":"M\u1eabu n\u1ed9i dung k\u1ecbch b\u1ea3n b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i chuy\u00ean nghi\u1ec7p v\u00e0 hi\u1ec7u qu\u1ea3"},"content":{"rendered":"\n
M\u1eabu n\u1ed9i dung k\u1ecbch b\u1ea3n b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i<\/strong>\u00a0gi\u00fap b\u1ea1n c\u00f3 th\u1ec3 ti\u1ebfp c\u1eadn, thu h\u00fat s\u1ef1 ch\u00fa \u00fd v\u00e0 chi\u1ebfm \u0111\u01b0\u1ee3c ni\u1ec1m tin c\u1ee7a kh\u00e1ch h\u00e0ng. Trong b\u00e0i vi\u1ebft n\u00e0y, JobsGO s\u1ebd chia s\u1ebb chi ti\u1ebft v\u1ec1 c\u00e1ch t\u1ea1o m\u1eabu n\u1ed9i dung k\u1ecbch b\u1ea3n b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i chuy\u00ean nghi\u1ec7p v\u00e0 hi\u1ec7u qu\u1ea3.\u00a0<\/span><\/i><\/span><\/p>\n M\u1ee5c l\u1ee5c<\/p> B\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i l\u00e0 h\u00ecnh th\u1ee9c b\u00e1n h\u00e0ng ph\u1ed5 bi\u1ebfn hi\u1ec7n nay. \u0110\u1ec3 c\u00f3 th\u1ec3 \u0111\u1ecbnh h\u01b0\u1edbng n\u1ed9i dung c\u1ea7n cung c\u1ea5p, gi\u1ea3i \u0111\u00e1p th\u1eafc m\u1eafc \u0111\u1ed3ng th\u1eddi n\u1eafm b\u1eaft v\u00e0 \u0111\u00e1p \u1ee9ng k\u1ecbp th\u1eddi nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng b\u1ea1n c\u1ea7n x\u00e2y d\u1ef1ng m\u1eabu n\u1ed9i dung k\u1ecbch b\u1ea3n b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i chuy\u00ean nghi\u1ec7p. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 c\u00e1ch t\u1ea1o m\u1eabu n\u1ed9i dung k\u1ecbch b\u1ea3n b\u00e1n h\u00e0ng v\u1edbi 5 b\u01b0\u1edbc \u0111\u01a1n gi\u1ea3n \u0111\u1ec3 b\u1ea1n tham kh\u1ea3o.\u00a0<\/span><\/p>\n Khi b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i, 3 gi\u00e2y \u0111\u1ea7u ti\u00ean c\u00f3 th\u1ec3 quy\u1ebft \u0111\u1ecbnh \u0111\u1ebfn 50% th\u00e0nh c\u00f4ng. H\u00e3y chu\u1ea9n b\u1ecb t\u00e2m th\u1ebf tho\u1ea3i m\u00e1i v\u00e0 ngh\u0129 m\u00ecnh l\u00e0 ng\u01b0\u1eddi mang l\u1ee3i \u00edch cho kh\u00e1ch h\u00e0ng ch\u1ee9 kh\u00f4ng ph\u1ea3i ch\u0103m ch\u00fa \u0111\u1ebfn l\u1ee3i \u00edch c\u1ee7a b\u1ea3n th\u00e2n.\u00a0<\/span><\/p>\n \u1ede b\u01b0\u1edbc n\u00e0y b\u1ea1n n\u00ean ch\u00e0o h\u1ecfi v\u00e0 t\u1ea1o s\u1ef1 li\u00ean k\u1ebft v\u1edbi kh\u00e1ch h\u00e0ng. H\u00e3y thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng b\u1eb1ng th\u00e1i \u0111\u1ed9 ch\u00e2n th\u00e0nh, gi\u1ecdng n\u00f3i v\u1edbi \u00e2m l\u01b0\u1ee3ng v\u00e0 t\u1ed1c \u0111\u1ed9 v\u1eeba ph\u1ea3i, r\u00f5 r\u00e0ng, ch\u00ednh x\u00e1c.<\/span><\/p>\n >> T\u00ecm hi\u1ec3u th\u00eam: Ngh\u1ec1 Telesale<\/strong><\/a> l\u00e0 nh\u01b0 th\u1ebf n\u00e0o?<\/span><\/p>\n Kh\u00e1ch h\u00e0ng th\u01b0\u1eddng m\u01b0\u1ee3n c\u1edb b\u1eadn h\u1ecdp, l\u00e0m vi\u1ec7c, \u0111ang \u0111i xe, tr\u00f4ng con,\u2026 \u0111\u1ec3 k\u1ebft th\u00fac cu\u1ed9c \u0111i\u1ec7n tho\u1ea1i t\u1eeb ng\u01b0\u1eddi l\u1ea1. Cho n\u00ean, b\u1ea1n h\u00e3y s\u1eed d\u1ee5ng nh\u1eefng t\u1eeb ng\u1eef \u201c\u0111\u1eaft\u201d v\u1ec1 s\u1ea3n ph\u1ea9m hay d\u1ecbch v\u1ee5 m\u00e0 b\u1ea1n mu\u1ed1n gi\u1edbi thi\u1ec7u v\u00e0 t\u1ea1o th\u00f4ng b\u00e1o nh\u1eb1m m\u1ee5c \u0111\u00edch k\u00edch th\u00edch s\u1ef1 t\u00f2 m\u00f2 c\u1ee7a kh\u00e1ch.\u00a0<\/span><\/p>\n >> T\u00ecm hi\u1ec3u th\u00eam: Nh\u00e2n vi\u00ean sale l\u00e0 g\u00ec<\/strong><\/a>?<\/span><\/p>\n \u0110\u1ec3 tr\u00e1nh vi\u1ec7c kh\u00e1ch h\u00e0ng \u0111\u1ec3 m\u00e1y qua m\u1ed9t b\u00ean, kh\u00f4ng quan t\u00e2m \u0111\u1ebfn n\u1ed9i dung m\u00e0 b\u1ea1n t\u01b0 v\u1ea5n th\u00ec b\u1ea1n n\u00ean \u0111\u1eb7t c\u00e2u h\u1ecfi t\u01b0\u01a1ng t\u00e1c, ch\u1eb3ng h\u1ea1n: \u201c<\/span>Anh\/ch\u1ecb c\u00f3 th\u1eafc m\u1eafc g\u00ec v\u1ec1 s\u1ea3n ph\u1ea9m n\u00e0y kh\u00f4ng \u1ea1?<\/i><\/strong>\u201d, \u201c<\/span>Anh\/ch\u1ecb th\u1ea5y d\u1ecbch v\u1ee5 n\u00e0y ph\u00f9 h\u1ee3p v\u1edbi anh\/ch\u1ecb v\u00e0 ng\u01b0\u1eddi th\u00e2n kh\u00f4ng \u1ea1?<\/i><\/strong>\u201d,\u2026 C\u00e2u h\u1ecfi t\u01b0\u01a1ng t\u00e1c c\u0169ng gi\u00fap b\u1ea1n t\u1ea1o \u1ea5n t\u01b0\u1ee3ng v\u00e0 hi\u1ec3u h\u01a1n v\u1ec1 suy ngh\u0129 c\u1ee7a kh\u00e1ch h\u00e0ng.\u00a0<\/span><\/span><\/p>\n N\u1ebfu b\u1ea1n xu\u1ea5t s\u1eafc v\u01b0\u1ee3t qua 3 b\u01b0\u1edbc tr\u00ean, b\u01b0\u1edbc ti\u1ebfp theo b\u1ea1n h\u00e3y \u0111i s\u00e2u v\u00e0o v\u1ea5n \u0111\u1ec1, t\u00ecm hi\u1ec3u nhu c\u1ea7u c\u1ee7a kh\u00e1ch v\u00e0 g\u1ee3i m\u1edf \u0111\u1ec3 kh\u00e1ch h\u00e0ng l\u1ef1a ch\u1ecdn s\u1ea3n ph\u1ea9m hay d\u1ecbch v\u1ee5 c\u1ee7a m\u00ecnh. B\u1ea1n c\u00f3 th\u1ec3 n\u00f3i: \u201c<\/span>S\u1ea3n ph\u1ea9m tr\u01b0\u1edbc \u0111\u00e2y c\u00f3 l\u00e0m cho anh\/ch\u1ecb th\u1ef1c s\u1ef1 h\u00e0i l\u00f2ng kh\u00f4ng \u1ea1?<\/strong>\u201d, \u201cH\u00e3y cho em c\u01a1 h\u1ed9i \u0111\u1ec3 \u0111\u01b0\u1ee3c l\u1eafng nghe v\u00e0 chia s\u1ebb v\u1ec1 v\u1ea5n \u0111\u1ec1 m\u00e0 anh\/ch\u1ecb \u0111ang g\u1eb7p ph\u1ea3i \u0111\u01b0\u1ee3c kh\u00f4ng \u1ea1?<\/strong>\u201d.<\/span><\/i>\u00a0\u00a0\u00a0\u00a0<\/span><\/span><\/p>\n Khi \u0111\u1ebfn b\u01b0\u1edbc n\u00e0y, b\u1ea1n h\u00e3y \u0111\u1eb7t c\u00e2u h\u1ecfi \u0111\u1ec3 kh\u1eb3ng \u0111\u1ecbnh nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 ch\u1ed1t \u0111\u01a1n. Ch\u1eb3ng h\u1ea1n: \u201c<\/span>Anh\/ch\u1ecb ngh\u0129 sao v\u1ec1 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 n\u00e0y \u1ea1?<\/i><\/strong>\u201d, \u201c<\/span>S\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 m\u00e0 em v\u1eeba trao \u0111\u1ed5i c\u00f3 ph\u00f9 h\u1ee3p v\u1edbi nhu c\u1ea7u hi\u1ec7n t\u1ea1i c\u1ee7a anh\/ch\u1ecb kh\u00f4ng \u1ea1?<\/i><\/strong>\u201d.\u00a0<\/span><\/span><\/p>\n N\u1ebfu kh\u00e1ch h\u00e0ng ch\u01b0a quy\u1ebft \u0111\u1ecbnh ngay b\u1edfi v\u00ec s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 c\u00f3 gi\u00e1 tr\u1ecb cao, h\u00e3y \u0111\u1ec1 xu\u1ea5t g\u1eb7p m\u1eb7t tr\u1ef1c ti\u1ebfp: \u201c<\/span>B\u00ean em c\u00f3 th\u1ec3 g\u1eb7p tr\u1ef1c ti\u1ebfp \u0111\u1ec3 trao \u0111\u1ed5i v\u1edbi anh\/ch\u1ecb v\u1ec1 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 n\u00e0y \u0111\u01b0\u1ee3c kh\u00f4ng \u1ea1<\/strong>?<\/span><\/i>\u201d. Tr\u01b0\u1edbc khi k\u1ebft th\u00fac cu\u1ed9c g\u1ecdi, h\u00e3y n\u00f3i l\u1eddi c\u1ea3m \u01a1n ch\u00e2n th\u00e0nh \u0111\u1ebfn kh\u00e1ch h\u00e0ng.<\/span><\/span><\/p>\n >> T\u00ecm hi\u1ec3u th\u00eam: Ch\u1ed1t sale l\u00e0 g\u00ec<\/strong><\/a>?<\/span><\/p>\nH\u01b0\u1edbng d\u1eabn t\u1ea1o m\u1eabu n\u1ed9i dung k\u1ecbch b\u1ea3n b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i<\/b><\/span><\/span><\/h2>\n
B\u01b0\u1edbc 1: Ch\u00e0o h\u1ecfi kh\u00e1ch h\u00e0ng\u00a0<\/span><\/strong><\/span><\/span><\/h3>\n
B\u01b0\u1edbc 2: T\u1ea1o s\u1ef1 t\u00f2 m\u00f2 cho kh\u00e1ch h\u00e0ng\u00a0<\/span><\/strong><\/span><\/span><\/h3>\n
B\u01b0\u1edbc 3: Th\u0103m d\u00f2 \u00fd ki\u1ebfn c\u1ee7a kh\u00e1ch h\u00e0ng\u00a0<\/b><\/span><\/span><\/h3>\n
B\u01b0\u1edbc 4: Khai th\u00e1c s\u00e2u h\u01a1n v\u1ea5n \u0111\u1ec1 v\u00e0 nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng\u00a0\u00a0\u00a0\u00a0<\/b><\/span><\/span><\/h3>\n
B\u01b0\u1edbc 5: Ch\u1ed1t \u0111\u01a1n\u00a0<\/b><\/span><\/span><\/h3>\n
M\u1eabu n\u1ed9i dung k\u1ecbch b\u1ea3n b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i chuy\u00ean nghi\u1ec7p v\u00e0 hi\u1ec7u qu\u1ea3\u00a0<\/b><\/span><\/span><\/h2>\n