{"id":16454,"date":"2021-06-28T13:00:04","date_gmt":"2021-06-28T06:00:04","guid":{"rendered":"https:\/\/jobsgo.vn\/blog\/?p=16454"},"modified":"2024-12-25T23:56:26","modified_gmt":"2024-12-25T16:56:26","slug":"vi-du-ve-ky-nang-giao-tiep","status":"publish","type":"post","link":"https:\/\/jobsgo.vn\/blog\/vi-du-ve-ky-nang-giao-tiep\/","title":{"rendered":"3 v\u00ed d\u1ee5 v\u1ec1 k\u1ef9 n\u0103ng giao ti\u1ebfp hi\u1ec7u qu\u1ea3 trong cu\u1ed9c s\u1ed1ng v\u00e0 b\u00e0i h\u1ecdc r\u00fat ra"},"content":{"rendered":"\n
C\u00f9ng JobsGO xem x\u00e9t 3 v\u00ed d\u1ee5 v\u1ec1 k\u1ef9 n\u0103ng giao ti\u1ebfp sau \u0111\u1ec3 h\u1ecdc c\u00e1ch g\u1eafn k\u1ebft quan h\u1ec7 gi\u1eefa ng\u01b0\u1eddi v\u1edbi ng\u01b0\u1eddi v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c nhi\u1ec1u th\u00e0nh c\u00f4ng trong cu\u1ed9c s\u1ed1ng.<\/span><\/span><\/em><\/p>\n M\u1ee5c l\u1ee5c<\/p> K\u1ef9 n\u0103ng giao ti\u1ebfp trong ti\u1ebfng anh c\u00f2n g\u1ecdi l\u00e0 Communication skills. \u0110\u00e2y l\u00e0 t\u1eadp h\u1ee3p nh\u1eefng quy t\u1eafc \u1ee9ng x\u1eed h\u1eb1ng ng\u00e0y, \u0111\u01b0\u1ee3c \u0111\u00fac k\u1ebft th\u00f4ng qua nh\u1eefng kinh nghi\u1ec7m trong qu\u00e1 tr\u00ecnh con ng\u01b0\u1eddi giao ti\u1ebfp v\u1edbi nhau. \u0110\u1ed3ng th\u1eddi, k\u1ef9 n\u0103ng giao ti\u1ebfp c\u00f2n \u0111\u01b0\u1ee3c xem l\u00e0 m\u1ed9t ph\u1ea7n quan tr\u1ecdng c\u1ee7a ngh\u1ec7 thu\u1eadt giao ti\u1ebfp b\u1edfi l\u1ebd n\u00f3 bao g\u1ed3m c\u00e1c k\u1ef9 n\u0103ng quan tr\u1ecdng kh\u00e1c nh\u01b0: K\u1ef9 n\u0103ng l\u1eafng nghe, k\u1ef9 n\u0103ng \u0111\u00e0m ph\u00e1n, gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1, k\u1ef9 n\u0103ng s\u1eed d\u1ee5ng ng\u00f4n t\u1eeb,…. Do \u0111\u00f3, \u0111\u1ec3 giao ti\u1ebfp th\u00e0nh c\u00f4ng b\u1ea1n c\u1ea7n ph\u1ea3i ch\u0103m ch\u1ec9 luy\u1ec7n t\u1eadp v\u00e0 kh\u00f4ng ng\u1eebng trau d\u1ed3i kinh nghi\u1ec7m c\u1ee7a b\u1ea3n th\u00e2n.<\/span><\/p>\n M\u1ed9t trong nh\u1eefng k\u1ef9 n\u0103ng c\u1ea7n thi\u1ebft trong giao ti\u1ebfp l\u00e0 “ngh\u1ec7 thu\u1eadt t\u1eeb ch\u1ed1i<\/a><\/strong>“. \u0110\u00e2y kh\u00f4ng ch\u1ec9 l\u00e0 vi\u1ec7c t\u1eeb ch\u1ed1i m\u1ed9t y\u00eau c\u1ea7u hay l\u1eddi m\u1eddi, m\u00e0 c\u00f2n l\u00e0 c\u00e1ch th\u1ec3 hi\u1ec7n s\u1ef1 t\u00f4n tr\u1ecdng v\u00e0 \u0111\u1ed3ng c\u1ea3m v\u1edbi \u0111\u1ed1i ph\u01b0\u01a1ng. Vi\u1ec7c t\u1eeb ch\u1ed1i m\u1ed9t c\u00e1ch kh\u00e9o l\u00e9o, nh\u1eb9 nh\u00e0ng gi\u00fap tr\u00e1nh l\u00e0m t\u1ed5n th\u01b0\u01a1ng c\u1ea3m x\u00fac ng\u01b0\u1eddi kh\u00e1c, \u0111\u1ed3ng th\u1eddi gi\u1eef g\u00ecn m\u1ed1i quan h\u1ec7 l\u00e2u d\u00e0i v\u00e0 tr\u00e1nh g\u00e2y hi\u1ec3u l\u1ea7m.<\/span><\/p>\n ? Xem th\u00eam: Ngh\u1ec7 thu\u1eadt giao ti\u1ebfp: 15 m\u1eb9o \u0111\u01a1n gi\u1ea3n gi\u00fap m\u1ecdi ng\u01b0\u1eddi y\u00eau qu\u00fd b\u1ea1n<\/a><\/span><\/span><\/strong><\/em><\/p>\n \u0110\u00e3 bao gi\u1edd b\u1ea1n th\u1eafc m\u1eafc r\u1eb1ng: \u201cD\u00f9 cho b\u1ea1n l\u00e0m \u1edf b\u1ea5t c\u1ee9 ng\u00e0nh ngh\u1ec1 hay l\u0129nh v\u1ef1c g\u00ec th\u00ec nh\u00e0 tuy\u1ec3n d\u1ee5ng \u0111\u1ec1u y\u00eau c\u1ea7u k\u1ef9 n\u0103ng giao ti\u1ebfp?\u201d. B\u1edfi l\u1ebd, m\u1ed7i ng\u00e0y ch\u00fang ta \u0111\u1ec1u ph\u1ea3i g\u1eb7p g\u1ee1 v\u00e0 ti\u1ebfp x\u00fac v\u1edbi r\u1ea5t nhi\u1ec1u ng\u01b0\u1eddi. N\u1ebfu b\u1ea1n ch\u1ee7 quan, kh\u00f4ng ch\u00fa tr\u1ecdng k\u1ef9 n\u0103ng giao ti\u1ebfp nh\u1ea5t \u0111\u1ecbnh s\u1ebd \u1ea3nh h\u01b0\u1edfng r\u1ea5t nhi\u1ec1u t\u1edbi c\u00e1c m\u1ed1i quan h\u1ec7 v\u00e0 c\u00f4ng vi\u1ec7c trong t\u01b0\u01a1ng lai.<\/span><\/p>\n M\u1ed9t trong nh\u1eefng l\u0129nh v\u1ef1c \u0111\u1eb7c bi\u1ec7t ch\u00fa tr\u1ecdng \u0111\u1ebfn giao ti\u1ebfp l\u00e0 coaching. Khi t\u00ecm hi\u1ec3u “ngh\u1ec1 coaching l\u00e0 g\u00ec<\/a><\/strong>“, ch\u00fang ta s\u1ebd nh\u1eadn ra r\u1eb1ng n\u00f3 \u0111\u00f2i h\u1ecfi kh\u1ea3 n\u0103ng l\u1eafng nghe s\u00e2u s\u1eafc v\u00e0 \u0111\u01b0a ra nh\u1eefng c\u00e2u h\u1ecfi m\u1edf gi\u00fap ng\u01b0\u1eddi \u0111\u01b0\u1ee3c hu\u1ea5n luy\u1ec7n ph\u00e1t tri\u1ec3n b\u1ea3n th\u00e2n.<\/span><\/p>\n Th\u1ebf n\u00ean, c\u00f3 th\u1ec3 nh\u1eadn th\u1ea5y vai tr\u00f2 c\u1ee7a k\u1ef9 n\u0103ng giao ti\u1ebfp v\u00f4 c\u00f9ng quan tr\u1ecdng. Ch\u1ec9 khi giao ti\u1ebfp t\u1ed1t b\u1ea1n m\u1edbi l\u00e0m ch\u1ee7 \u0111\u01b0\u1ee3c c\u00e2u chuy\u1ec7n v\u00e0 khi\u1ebfn ng\u01b0\u1eddi \u0111\u1ed1i di\u1ec7n c\u1ea3m th\u1ea5y tho\u1ea3i m\u00e1i, t\u00f4n tr\u1ecdng. \u0110i\u1ec1u n\u00e0y \u0111\u1ed3ng ngh\u0129a v\u1edbi vi\u1ec7c b\u1ea1n s\u1ebd c\u00f3 th\u00eam nh\u1eefng ng\u01b0\u1eddi b\u1ea1n m\u1edbi, c\u1ee7ng c\u1ed1 m\u1ed1i quan h\u1ec7 v\u00e0 t\u0103ng v\u1ecb th\u1ebf trong m\u1eaft kh\u00e1ch h\u00e0ng, \u0111\u1ed3ng nghi\u1ec7p. C\u00f4ng vi\u1ec7c c\u1ee7a b\u1ea1n c\u0169ng nh\u1edd \u0111\u00f3 m\u00e0 ng\u00e0y c\u00e0ng ph\u00e1t tri\u1ec3n h\u01a1n. <\/span>V\u1eady <\/span>l\u00e0m g\u00ec \u0111\u1ec3 c\u1ea3i thi\u1ec7n kh\u1ea3 n\u0103ng giao ti\u1ebfp<\/strong><\/a>? H\u00e3y b\u1eaft \u0111\u1ea7u b\u1eb1ng vi\u1ec7c l\u1eafng nghe k\u1ef9, ph\u1ea3n h\u1ed3i \u0111\u00fang l\u00fac, v\u00e0 kh\u00f4ng ng\u1eebng r\u00e8n luy\u1ec7n k\u1ef9 n\u0103ng n\u00e0y qua c\u00e1c t\u00ecnh hu\u1ed1ng h\u00e0ng ng\u00e0y.<\/span><\/p>\n ? Xem th\u00eam: 7 k\u1ef9 n\u0103ng l\u1eafng nghe trong giao ti\u1ebfp –\u00a0 B\u00ed quy\u1ebft \u0111\u1ec3 m\u1edf l\u1ed1i th\u00e0nh c\u00f4ng<\/a><\/span><\/span><\/strong><\/em><\/p>\n Giao ti\u1ebfp hi\u1ec7u qu\u1ea3 v\u1ed1n d\u0129 l\u00e0 m\u1ed9t k\u1ef9 n\u0103ng kh\u00f3 kh\u00f4ng ph\u1ea3i m\u1ed9t s\u1edbm m\u1ed9t chi\u1ec1u c\u00f3 th\u1ec3 kh\u1eafc ph\u1ee5c \u0111\u01b0\u1ee3c. Th\u1ebf nh\u01b0ng, n\u1ebfu bi\u1ebft c\u1ed1 g\u1eafng trau d\u1ed3i b\u1ea3n th\u00e2n m\u1ed7i ng\u00e0y m\u1ed9t ch\u00fat, \u00fd nh\u1ecb, tinh t\u1ebf h\u01a1n trong c\u00e1ch nh\u00ecn nh\u1eadn v\u1ea5n \u0111\u1ec1 nh\u1ea5t \u0111\u1ecbnh b\u1ea1n s\u1ebd th\u00e0nh c\u00f4ng. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 v\u00ed d\u1ee5 v\u1ec1 k\u1ef9 n\u0103ng giao ti\u1ebfp b\u1ea1n gi\u00fap b\u1ea1n c\u1ea3i thi\u1ec7n k\u1ef9 n\u0103ng giao ti\u1ebfp c\u1ee7a m\u00ecnh.<\/span><\/i><\/span><\/p>\n \u00d4ng s\u1ebfp li\u1ec1n c\u01b0\u1eddi v\u00e0 n\u00f3i v\u1edbi Nam r\u1eb1ng: \u201cC\u0169ng c\u00e2u h\u1ecfi n\u00e0y t\u00f4i h\u1ecfi Long, c\u1eadu \u1ea5y \u0111\u00e3 tr\u1ea3 l\u1eddi: \u201c\u1ede ch\u1ee3 c\u00f3 1 ng\u01b0\u1eddi b\u00e1n d\u01b0a gi\u00e1 15.000\u0111\/kg. D\u01b0a nh\u1eadp t\u1eeb mi\u1ec1n nam c\u00e1ch \u0111\u00e2y 1 ng\u00e0y. Ch\u1ea5t l\u01b0\u1ee3ng d\u01b0a r\u1ea5t t\u1ed1t, t\u1ea5t c\u1ea3 \u0111\u1ec1u \u0111\u1ecf ru\u1ed9t v\u00e0 ngon\u201d. Nghe xong Nam c\u1ea3m th\u1ea5y \u0111\u00e3 ph\u1ee5c v\u00e0 l\u00fd do t\u1ea1i sao ng\u01b0\u1eddi kh\u00f4ng \u0111\u01b0\u1ee3c l\u1ef1a ch\u1ecdn ch\u00ednh l\u00e0 anh<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n B\u00e0i h\u1ecdc r\u00fat ra:<\/i><\/b><\/span><\/p>\n \u0110\u1ec3 th\u00e0nh c\u00f4ng trong c\u00f4ng vi\u1ec7c, ng\u01b0\u1eddi lao \u0111\u1ed9ng c\u1ea7n bi\u1ebft c\u00e1ch cung c\u1ea5p \u0111\u1ea7y \u0111\u1ee7 c\u00e1c th\u00f4ng tin m\u00e0 l\u00e3nh \u0111\u1ea1o\/ c\u00f4ng ty\/ kh\u00e1ch h\u00e0ng \u0111ang quan t\u00e2m. Khi theo d\u00f5i c\u00e1ch Nam v\u00e0 Long tr\u1ea3 l\u1eddi c\u00e2u h\u1ecfi, ch\u00fang c\u00f3 th\u1ec3 th\u1ea5y, r\u00f5 r\u00e0ng Long \u0111\u00e3 cung c\u1ea5p cho ng\u01b0\u1eddi s\u1ebfp nhi\u1ec1u th\u00f4ng tin quan tr\u1ecdng h\u01a1n: s\u1ea3n ph\u1ea9m ngu\u1ed3n g\u1ed1c \u1edf \u0111\u00e2u, ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m th\u1ebf n\u00e0o.<\/span><\/p>\n \u0110\u1ed1i v\u1edbi c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a Nam, th\u1ee9 ng\u01b0\u1eddi s\u1ebfp bi\u1ebft ch\u1ec9 l\u00e0 gi\u00e1 th\u00e0nh v\u00e0 \u0111i\u1ec1u \u0111\u00f3 kh\u00f4ng gi\u00fap \u00f4ng bi\u1ebft m\u1ee9c gi\u00e1 c\u00f3 ph\u00f9 h\u1ee3p v\u1edbi ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m hay kh\u00f4ng.<\/span><\/p>\n M\u1ed9t trong nh\u1eefng v\u00ed d\u1ee5 ti\u1ebfp theo v\u1ec1 t\u00ecnh hu\u1ed1ng giao ti\u1ebfp \u0111\u00f3 l\u00e0 b\u00e0i h\u1ecdc v\u1ec1 s\u1ef1 l\u1eafng nghe.<\/span><\/p>\nHi\u1ec3u \u0111\u00fang v\u1ec1 k\u1ef9 n\u0103ng giao ti\u1ebfp<\/b><\/span><\/span><\/h2>\n
Vai tr\u00f2 c\u1ee7a giao ti\u1ebfp trong cu\u1ed9c s\u1ed1ng<\/b><\/span><\/span><\/h2>\n
B\u00e0i h\u1ecdc t\u1eeb c\u00e1c v\u00ed d\u1ee5 v\u1ec1 k\u1ef9 n\u0103ng giao ti\u1ebfp<\/b><\/span><\/span><\/h2>\n
V\u00ed d\u1ee5 1: H\u00e3y tr\u1ea3 l\u1eddi th\u00f4ng tin m\u1ed9t c\u00e1ch \u0111\u1ea7y \u0111\u1ee7<\/b><\/span><\/span><\/h3>\n
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\n \u1ede m\u1ed9t c\u00f4ng ty n\u1ecd, c\u00f3 2 nh\u00e2n vi\u00ean t\u00ean l\u00e0 Long v\u00e0 Nam (Long l\u00e0 nh\u00e2n vi\u00ean m\u1edbi c\u00f2n Nam l\u00e0 nh\u00e2n vi\u00ean l\u00e2u n\u0103m c\u1ee7a c\u00f4ng ty). Sau 3 th\u00e1ng l\u00e0m vi\u1ec7c, Long \u0111\u01b0\u1ee3c \u0111\u1ec1 xu\u1ea5t gi\u1eef ch\u1ee9c v\u1ee5 tr\u01b0\u1edfng ph\u00f2ng Kinh doanh c\u00f2n Nam v\u1eabn gi\u1eef nguy\u00ean v\u1ecb tr\u00ed nh\u00e2n vi\u00ean nh\u01b0 c\u0169. M\u1ed9t h\u00f4m, Nam than phi\u1ec1n v\u1edbi s\u1ebfp r\u1eb1ng: \u201cC\u00f4ng ty kh\u00f4ng coi tr\u1ecdng nh\u1eefng nh\u00e2n vi\u00ean ch\u0103m ch\u1ec9 m\u00e0 ch\u1ec9 bi\u1ebft \u0111\u1ec1 c\u1eed ng\u01b0\u1eddi bi\u1ebft n\u1ecbnh b\u1ee3\u201d. Ng\u01b0\u1eddi s\u1ebfp bi\u1ebft r\u1eb1ng Nam \u0111\u00e3 c\u1ed1 g\u1eafng l\u00e0m vi\u1ec7c r\u1ea5t ch\u0103m ch\u1ec9 trong nhi\u1ec1u n\u0103m. Th\u1ebf nh\u01b0ng, so v\u1edbi c\u00e1c nh\u00e2n vi\u00ean kh\u00e1c anh c\u00f2n nhi\u1ec1u thi\u1ebfu s\u00f3t. \u0110\u1ec3 gi\u00fap Nam nh\u1eadn ra s\u1ef1 kh\u00e1c bi\u1ec7t c\u1ee7a anh v\u00e0 Long, ng\u01b0\u1eddi s\u1ebfp \u0111\u00e3 g\u1ecdi 2 ng\u01b0\u1eddi \u0111\u1ebfn v\u00e0 giao m\u1ed9t nhi\u1ec7m v\u1ee5 \u0111\u01a1n gi\u1ea3n \u0111\u00f3 l\u00e0 \u201cH\u00e3y ra ch\u1ee3 v\u00e0 xem cho t\u00f4i h\u00f4m nay c\u00f3 b\u00e1n d\u01b0a hay kh\u00f4ng?\u201d. Nam h\u0103ng h\u00e1i \u0111i ra ch\u1ee3 v\u00e0 nhanh ch\u00f3ng quay tr\u1edf v\u1ec1 tr\u1ea3 l\u1eddi s\u1ebfp l\u00e0 \u201cC\u00f3\u201d. Sau \u0111\u00f3 s\u1ebfp h\u1ecfi bao nhi\u00eau ti\u1ec1n 1 kg d\u01b0a, Nam l\u1ea1i v\u1ed9i v\u00e3 quay tr\u1edf l\u1ea1i ch\u1ee3 \u0111\u1ec3 h\u1ecfi v\u00e0 tr\u1ea3 l\u1eddi cho s\u1ebfp l\u00e0 15.000 \u0111\u1ed3ng\/kg.\u00a0<\/span><\/p>\n V\u00ed d\u1ee5 2: H\u00e3y n\u00f3i khi c\u1ea7n thi\u1ebft<\/b><\/span><\/span><\/h3>\n