{"id":23580,"date":"2021-11-23T17:19:06","date_gmt":"2021-11-23T10:19:06","guid":{"rendered":"https:\/\/jobsgo.vn\/blog\/?p=23580"},"modified":"2023-01-13T15:20:32","modified_gmt":"2023-01-13T08:20:32","slug":"xay-dung-kpi-cho-nhan-vien-ky-thuat","status":"publish","type":"post","link":"https:\/\/jobsgo.vn\/blog\/xay-dung-kpi-cho-nhan-vien-ky-thuat\/","title":{"rendered":"X\u00e2y d\u1ef1ng KPI cho nh\u00e2n vi\u00ean K\u1ef9 thu\u1eadt nh\u01b0 th\u1ebf n\u00e0o \u0111\u1ec3 \u0111\u1ea1t chu\u1ea9n?"},"content":{"rendered":"\n
M\u1ed7i ng\u00e0nh ngh\u1ec1, l\u0129nh v\u1ef1c s\u1ebd c\u00f3 \u0111\u1eb7t ra nh\u1eefng ti\u00eau chu\u1ea9n KPI d\u00e0nh ri\u00eang cho nh\u00e2n vi\u00ean, ng\u01b0\u1eddi l\u00e0m vi\u1ec7c trong ng\u00e0nh. V\u1edbi nh\u1eefng ng\u00e0nh ngh\u1ec1 nh\u01b0 kinh doanh, b\u00e1n l\u1ebb, KPI tr\u00ean th\u1ef1c t\u1ebf c\u00f3 th\u1ec3 d\u1ec5 nh\u00ecn th\u1ea5y nh\u01b0 s\u1ea3n ph\u1ea9m, s\u1ed1 l\u01b0\u1ee3ng b\u00e1n ra,… V\u1eady v\u1edbi nh\u1eefng ng\u00e0nh ngh\u1ec1 mang t\u00ednh ch\u1ea5t \u0111\u1eb7c bi\u1ec7t nh\u01b0 k\u1ef9 thu\u1eadt KPI \u0111\u01b0\u1ee3c t\u00ednh nh\u01b0 th\u1ebf n\u00e0o. H\u00e3y theo d\u00f5i m\u1eabu x\u00e2y d\u1ef1ng KPI cho nh\u00e2n vi\u00ean k\u1ef9 thu\u1eadt d\u01b0\u1edbi \u0111\u00e2y \u0111\u1ec3 c\u00f3 \u0111\u01b0\u1ee3c c\u00e2u tr\u1ea3 l\u1eddi.<\/span><\/i><\/span><\/p>\n M\u1ee5c l\u1ee5c<\/p> KPI (Key Performance Indicator) h\u1eb3n l\u00e0 m\u1ed9t thu\u1eadt ng\u1eef kh\u00f4ng qu\u00e1 xa l\u1ea1 v\u1edbi t\u1ea5t c\u1ea3 ch\u00fang ta. N\u00f3i nh\u01b0 v\u1eady b\u1edfi h\u1ea7u h\u1ebft c\u00e1c ng\u00e0nh ngh\u1ec1 hi\u1ec7n nay \u0111\u1ec1u s\u1eed d\u1ee5ng KPI nh\u01b0 m\u1ed9t h\u00ecnh th\u1ee9c \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ti\u1ebfn \u0111\u1ed9 c\u0169ng nh\u01b0 hi\u1ec7u qu\u1ea3 c\u1ee7a nh\u00e2n vi\u00ean. V\u1eady th\u1ef1c t\u1ebf KPI c\u1ee7a nh\u00e2n vi\u00ean k\u1ef9 thu\u1eadt l\u00e0 g\u00ec?\u00a0<\/span><\/p>\n Hi\u1ec3u \u0111\u01a1n gi\u1ea3n th\u00ec \u0111\u00e2y l\u00e0 m\u1ed9t h\u00ecnh th\u1ee9c c\u1ee5 th\u1ec3 h\u00f3a kh\u1ed1i l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c, c\u0169ng nh\u01b0 nhi\u1ec7m v\u1ee5 c\u1ea7n th\u1ef1c hi\u1ec7n trong ng\u00e0y, tu\u1ea7n, th\u00e1ng. KPI c\u1ee7a nh\u00e2n vi\u00ean k\u1ef9 thu\u1eadt c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c t\u00ednh th\u00f4ng qua:\u00a0<\/span><\/p>\n \ud83d\udc49 Xem th\u00eam: <\/i><\/b>M\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c nh\u00e2n vi\u00ean k\u1ef9 thu\u1eadt<\/i><\/b><\/a><\/span><\/span><\/p>\n C\u00e1c doanh nghi\u1ec7p x\u00e2y d\u1ef1ng, \u0111\u1eb7t ra KPI cho nh\u00e2n vi\u00ean k\u1ef9 thu\u1eadt nh\u1eb1m m\u1ee5c \u0111\u00edch:<\/span><\/p>\n Nh\u00e2n vi\u00ean m\u1ed7i ng\u00e0nh ngh\u1ec1 s\u1ebd c\u00f3 nh\u1eefng c\u00e1ch t\u00ednh KPI ri\u00eang bi\u1ec7t ph\u00f9 h\u1ee3p v\u1edbi t\u00ednh ch\u1ea5t ng\u00e0nh ngh\u1ec1 c\u1ee7a m\u00ecnh. Ng\u00e0nh k\u1ef9 thu\u1eadt c\u0169ng kh\u00f4ng ph\u1ea3i ngo\u1ea1i l\u1ec7, c\u00e1ch x\u00e2y d\u1ef1ng KPI cung s\u1ebd c\u00f3 nh\u1eefng \u0111i\u1ec3m kh\u00e1c bi\u1ec7t nh\u1ea5t \u0111\u1ecbnh. Trong \u0111\u00f3, nh\u00e2n vi\u00ean k\u1ef9 thu\u1eadt thu\u1ed9c c\u00e1c b\u1ed9 ph\u1eadn, ph\u00f2ng ban kh\u00e1c nhau c\u0169ng s\u1ebd c\u00f3 nh\u1eefng c\u00e1ch x\u00e2y d\u1ef1ng KPI ri\u00eang. C\u1ee5 th\u1ec3 nh\u01b0 sau:<\/span><\/p>\n QA<\/strong><\/a> hay c\u00f2n \u0111\u01b0\u1ee3c bi\u1ebft \u0111\u1ebfn v\u1edbi t\u00ean g\u1ecdi b\u1ed9 ph\u1eadn ki\u1ec3m \u0111\u1ecbnh ch\u1ea5t l\u01b0\u1ee3ng vi\u1ec7c x\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng, quy tr\u00ecnh s\u1ea3n xu\u1ea5t trong doanh nghi\u1ec7p. \u0110\u00e2y c\u0169ng l\u00e0 m\u1ed9t trong nh\u1eefng ph\u00f2ng ban \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 l\u00e0 c\u00f3 vai tr\u00f2 quan tr\u1ecdng b\u1eadc nh\u1ea5t trong s\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a m\u1ed7i c\u00f4ng ty. Theo \u0111\u00f3, nhi\u1ec7m v\u1ee5 quan tr\u1ecdng b\u1eadc nh\u1ea5t c\u1ee7a nh\u00e2n vi\u00ean b\u1ed9 ph\u1eadn QA l\u00e0 \u0111\u1ea3m b\u1ea3o quy tr\u00ecnh x\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng, s\u1ea3n xu\u1ea5t,… \u0111\u01b0\u1ee3c di\u1ec5n ra thu\u1eadn l\u1ee3i v\u00e0 \u0111\u1ea3m b\u1ea3o tr\u1ea3i nghi\u1ec7m t\u1ed1t nh\u1ea5t cho kh\u00e1ch h\u00e0ng. Nh\u01b0 v\u1eady, ch\u00fang ta c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng th\u1ea5y \u0111\u01b0\u1ee3c KPI cho nh\u00e2n vi\u00ean k\u1ef9 thu\u1eadt b\u1ed9 ph\u1eadn n\u00e0y ch\u00ednh l\u00e0 h\u1ea1n ch\u1ebf t\u1ed1i \u0111a nh\u1eefng ph\u1ea3n \u00e1nh, \u0111\u00e1nh gi\u00e1, khi\u1ebfu n\u1ea1i v\u1ec1 s\u1ea3n ph\u1ea9m c\u1ee7a doanh nghi\u1ec7p. S\u1ed1 l\u01b0\u1ee3ng nh\u1eefng ph\u1ea3n \u00e1nh \u0111\u00e1nh gi\u00e1 ti\u00eau c\u1ef1c c\u00e0ng nhi\u1ec1u t\u1ee9c l\u00e0 nh\u00e2n vi\u00ean k\u1ef9 thu\u1eadt b\u1ed9 ph\u1eadn QA ch\u01b0a \u0111\u1ea1t KPI ti\u00eau chu\u1ea9n.<\/span><\/p>\n Kh\u00e1c v\u1edbi nh\u00e2n vi\u00ean k\u1ef9 thu\u1eadt b\u1ed9 ph\u1eadn QA, KPI c\u1ee7a h\u1ecd l\u00e0 nh\u1eefng y\u1ebfu t\u1ed1 \u1ea3nh h\u01b0\u1edfng gi\u00e1n ti\u1ebfp \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng th\u00ec nh\u00e2n vi\u00ean b\u1ed9 ph\u1eadn k\u1ef9 thu\u1eadt d\u1ecbch v\u1ee5 l\u1ea1i kh\u00e1c. Theo \u0111\u00f3, trong qu\u00e1 tr\u00ecnh x\u00e2y d\u1ef1ng KPI , kh\u00f4ng th\u1ec3 b\u1ecf qua c\u00e1c y\u1ebfu t\u1ed1 quan tr\u1ecdng nh\u01b0:<\/span><\/p>\n B\u00ean KPI nh\u00e2n vi\u00ean, b\u1ed9 ph\u1eadn k\u1ef9 thu\u1eadt d\u1ecbch v\u1ee5 c\u0169ng c\u00f3 m\u1ed9t s\u1ed1 KPI ti\u00eau chu\u1ea9n c\u1ea7n th\u1ef1c hi\u1ec7n nh\u01b0: s\u1ed1 l\u01b0\u1ee3ng c\u00e1n b\u1ed9 \u0111\u1ea1t chu\u1ea9n n\u0103ng l\u1ef1c, chi ph\u00ed d\u1ef1 ki\u1ebfn so v\u1edbi th\u1ef1c t\u1ebf,…<\/span><\/p>\nKPI nh\u00e2n vi\u00ean k\u1ef9 thu\u1eadt l\u00e0 g\u00ec?<\/b><\/span><\/span><\/h2>\n
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L\u1ee3i \u00edch c\u1ee7a vi\u1ec7c x\u00e2y d\u1ef1ng KPI cho nh\u00e2n vi\u00ean k\u1ef9 thu\u1eadt<\/b><\/span><\/span><\/h2>\n
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C\u00e1ch x\u00e2y d\u1ef1ng KPI cho nh\u00e2n vi\u00ean k\u1ef9 thu\u1eadt \u1edf c\u00e1c b\u1ed9 ph\u1eadn kh\u00e1c nhau\u00a0<\/b><\/span><\/span><\/h2>\n
Nh\u00e2n vi\u00ean k\u1ef9 thu\u1eadt b\u1ed9 ph\u1eadn QA<\/b><\/span><\/span><\/h3>\n
Nh\u00e2n vi\u00ean k\u1ef9 thu\u1eadt d\u1ecbch v\u1ee5<\/b><\/span><\/span><\/h3>\n
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