{"id":23911,"date":"2021-11-30T10:23:58","date_gmt":"2021-11-30T03:23:58","guid":{"rendered":"https:\/\/jobsgo.vn\/blog\/?p=23911"},"modified":"2025-02-18T11:49:43","modified_gmt":"2025-02-18T04:49:43","slug":"kpi-cho-vi-tri-nhan-vien-tester","status":"publish","type":"post","link":"https:\/\/jobsgo.vn\/blog\/kpi-cho-vi-tri-nhan-vien-tester\/","title":{"rendered":"X\u00e2y d\u1ef1ng KPI cho v\u1ecb tr\u00ed nh\u00e2n vi\u00ean Tester nh\u01b0 th\u1ebf n\u00e0o?"},"content":{"rendered":"\n
Ch\u00fang ta v\u1eabn th\u01b0\u1eddng nh\u1eafc t\u1edbi KPI cho v\u1ecb tr\u00ed nh\u00e2n vi\u00ean Tester nh\u01b0 m\u1ed9t c\u00e1ch \u0111\u1ec3 nh\u00e0 qu\u1ea3n l\u00fd d\u00f9ng \u0111\u1ec3 ki\u1ec3m so\u00e1t c\u00f4ng vi\u1ec7c h\u00e0ng ng\u00e0y c\u1ee7a nh\u00e2n vi\u00ean. V\u1eady KPI cho nh\u00e2n vi\u00ean Tester l\u00e0 g\u00ec? L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 x\u00e2y d\u1ef1ng KPI ch\u00ednh x\u00e1c, h\u00e3y c\u00f9ng JobsGO tham kh\u1ea3o trong b\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y nh\u00e9!<\/span><\/i><\/span><\/p>\n M\u1ee5c l\u1ee5c<\/p> Tr\u01b0\u1edbc khi \u0111i t\u00ecm hi\u1ec3u v\u1ec1 KPI cho v\u1ecb tr\u00ed nh\u00e2n vi\u00ean Tester th\u00ec ch\u00fang ta c\u1ea7n \u0111i t\u00ecm hi\u1ec3u c\u00f4ng vi\u1ec7c c\u1ee7a 1 nh\u00e2n vi\u00ean Tester \u0111\u00f3 l\u00e0 g\u00ec?<\/span><\/p>\n Nh\u00e2n vi\u00ean Tester l\u00e0 ng\u01b0\u1eddi ch\u1ecbu tr\u00e1ch nhi\u1ec7m ki\u1ec3m tra, t\u00ecm l\u1ed7i ph\u1ea7n m\u1ec1m c\u00f9ng r\u1ea5t nhi\u1ec1u c\u00f4ng vi\u1ec7c kh\u00e1c c\u00f9ng l\u1eadp tr\u00ecnh vi\u00ean. H\u1ecd l\u00e0 ng\u01b0\u1eddi ch\u1ecbu tr\u00e1ch nhi\u1ec7m \u1edf kh\u00e2u cu\u1ed1i c\u00f9ng \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng h\u1ec7 th\u1ed1ng kh\u00f4ng x\u1ea3y ra l\u1ed7i g\u00ec. V\u00ec th\u1ebf, Tester \u0111\u00f3ng vai tr\u00f2 v\u00f4 c\u00f9ng quan tr\u1ecdng trong vi\u1ec7c ph\u00e1t tri\u1ec3n \u1ee9ng d\u1ee5ng.<\/span><\/p>\n D\u01b0\u1edbi \u0111\u00e2y l\u00e0 b\u1ea3n m\u00f4 t\u1ea3 v\u1ecb tr\u00ed c\u00f4ng vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean Tester:<\/span><\/p>\n \ud83d\udc49 Xem th\u00eam: <\/i><\/b>Ngh\u1ec1 Tester l\u00e0 g\u00ec? T\u01b0\u01a1ng lai v\u00e0 ti\u1ec1m n\u0103ng c\u1ee7a ngh\u1ec1 nh\u01b0 th\u1ebf n\u00e0o?<\/i><\/b><\/a><\/span><\/span><\/p>\n Vi\u1ec7c x\u00e2y d\u1ef1ng KPI cho v\u1ecb tr\u00ed nh\u00e2n vi\u00ean Tester nh\u1eb1m m\u1ee5c \u0111\u00edch:<\/span><\/p>\n Th\u00f4ng th\u01b0\u1eddng, khi x\u00e2y d\u1ef1ng KPI cho nh\u00e2n vi\u00ean Tester th\u00ec c\u1ea7n \u0111\u1ea3m b\u1ea3o \u0111\u01b0\u1ee3c theo ti\u00eau ch\u00ed SMART. T\u1ee9c l\u00e0 S (Specific) – C\u1ee5 th\u1ec3, r\u00f5 r\u00e0ng; M (Measurable) – \u0110o l\u01b0\u1eddng \u0111\u01b0\u1ee3c; A (Achievable) – C\u00f3 th\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c; R (Realistics) – Th\u1ef1c t\u1ebf; T (Timbound) – Th\u1eddi h\u1ea1n c\u1ee5 th\u1ec3.\u00a0<\/span><\/p>\n Tuy nhi\u00ean, khi x\u00e2y d\u1ef1ng KPI Tester kh\u00f4ng c\u1ea7n b\u1eaft bu\u1ed9c ph\u1ea3i c\u00f3 \u0111\u1ea7y \u0111\u1ee7 c\u00e1c ti\u00eau ch\u00ed tr\u00ean. Nh\u01b0ng n\u1ebfu \u0111\u1ea1t c\u00e0ng nhi\u1ec1u ti\u00eau ch\u00ed tr\u00ean th\u00ec hi\u1ec7u qu\u1ea3 \u0111\u00e1nh gi\u00e1 s\u1ebd c\u00e0ng cao v\u00e0 chu\u1ea9n x\u00e1c.<\/span><\/p>\n Trong qu\u00e1 tr\u00ecnh ki\u1ec3m th\u1eed, vi\u1ec7c \u00e1p d\u1ee5ng Automation Test l\u00e0 g\u00ec<\/strong><\/a>, hay c\u00f2n g\u1ecdi l\u00e0 ki\u1ec3m th\u1eed t\u1ef1 \u0111\u1ed9ng, ng\u00e0y c\u00e0ng tr\u1edf n\u00ean ph\u1ed5 bi\u1ebfn. Automation Test gi\u00fap t\u0103ng t\u1ed1c qu\u00e1 tr\u00ecnh ki\u1ec3m th\u1eed, gi\u1ea3m thi\u1ec3u sai s\u00f3t v\u00e0 \u0111\u1ea3m b\u1ea3o t\u00ednh nh\u1ea5t qu\u00e1n. Vi\u1ec7c s\u1eed d\u1ee5ng Automation Test c\u0169ng c\u1ea7n \u0111\u01b0\u1ee3c xem x\u00e9t trong vi\u1ec7c x\u00e2y d\u1ef1ng KPI cho nh\u00e2n vi\u00ean Tester.<\/span><\/p>\n \ud83d\udc49 Xem th\u00eam: <\/i><\/b>X\u00e2y d\u1ef1ng KPI cho nh\u00e2n vi\u00ean K\u1ef9 thu\u1eadt nh\u01b0 th\u1ebf n\u00e0o \u0111\u1ec3 \u0111\u1ea1t chu\u1ea9n?<\/i><\/b><\/a><\/span><\/span><\/p>\n D\u01b0\u1edbi \u0111\u00e2y l\u00e0 nh\u1eefng b\u01b0\u1edbc x\u00e2y d\u1ef1ng KPI cho nh\u00e2n vi\u00ean Tester b\u1ea1n c\u00f3 th\u1ec3 tham kh\u1ea3o.<\/span><\/p>\n X\u00e2y d\u1ef1ng m\u1ee5c ti\u00eau KPI t\u1ed5ng qu\u00e1t cho nh\u00e2n vi\u00ean v\u1ec1 nh\u1eefng nhi\u1ec7m v\u1ee5 c\u1ea7n tri\u1ec3n khai, c\u00f9ng ph\u01b0\u01a1ng di\u1ec7n v\u1ec1 tr\u00e1ch nhi\u1ec7m, quy\u1ec1n h\u1ea1n, quy\u1ec1n l\u1ee3i. Ch\u1eb3ng h\u1ea1n nh\u01b0:<\/span><\/p>\n X\u00e2y d\u1ef1ng chi ti\u1ebft c\u00e1c ch\u1ec9 s\u1ed1, ti\u00eau ch\u00ed \u0111\u00e1nh gi\u00e1 s\u1ebd gi\u00fap ng\u01b0\u1eddi qu\u1ea3n l\u00fd c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng qu\u1ea3n l\u00fd h\u01a1n nh\u01b0:<\/span><\/p>\n V\u1ec1 b\u1ea3n ch\u1ea5t, KPI \u0111\u1ec1 ra l\u00e0 \u0111\u1ec3 cho nh\u00e2n vi\u00ean th\u1ef1c hi\u1ec7n 1 nhi\u1ec7m v\u1ee5, m\u1ee5c ti\u00eau c\u1ee5 th\u1ec3. Do \u0111\u00f3, c\u1ea7n \u0111\u00e1nh gi\u00e1 v\u1ec1 kh\u1ea3 n\u0103ng v\u00e0 kinh nghi\u1ec7m chuy\u00ean m\u00f4n c\u1ee7a Tester \u0111\u00f3 xem c\u00f3 \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c m\u1ee9c \u0111\u1ed9 kh\u1ea3 thi c\u1ee7a KPI n\u00e0y \u0111\u1ec1 ra kh\u00f4ng.<\/span><\/p>\n Khi \u0111\u1ec1 ra m\u1ee5c ti\u00eau KPI c\u1ee7a Tester c\u1ea7n c\u1ed9ng h\u01b0\u1edfng v\u1edbi KPI c\u1ee7a b\u1ed9 ph\u1eadn l\u1eadp tr\u00ecnh \u0111\u1ec3 gi\u00fap team ho\u00e0n th\u00e0nh m\u1ee5c ti\u00eau. B\u1edfi ch\u1ec9 khi c\u00e1c b\u1ed9 ph\u1eadn g\u1eafn k\u1ebft v\u1edbi nhau th\u00ec m\u1edbi c\u00f3 th\u1ec3 t\u1ea1o ra gi\u00e1 tr\u1ecb c\u00f9ng hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c t\u1ed1t h\u01a1n.<\/span><\/p>\nNh\u00e2n vi\u00ean Tester l\u00e0 l\u00e0m nh\u1eefng g\u00ec?<\/b><\/span><\/span><\/h2>\n
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V\u00ec sao c\u1ea7n x\u00e2y d\u1ef1ng KPI cho nh\u00e2n vi\u00ean Tester?<\/b><\/span><\/span><\/h2>\n
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C\u00e1c b\u01b0\u1edbc x\u00e2y d\u1ef1ng KPI cho v\u1ecb tr\u00ed nh\u00e2n vi\u00ean Tester<\/b><\/span><\/span><\/h2>\n
B\u01b0\u1edbc 1: X\u00e2y d\u1ef1ng KPI t\u1ed5ng qu\u00e1t g\u1eafn li\u1ec1n v\u1edbi m\u1ee5c ti\u00eau doanh nghi\u1ec7p<\/b><\/span><\/span><\/h3>\n
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B\u01b0\u1edbc 2: X\u00e2y d\u1ef1ng KPI chi ti\u1ebft v\u1edbi c\u00e1c ch\u1ec9 \u0111\u00e1nh gi\u00e1 KPI Tester<\/b><\/span><\/span><\/h3>\n
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B\u01b0\u1edbc 3: \u0110\u00e1nh gi\u00e1 m\u1ee9c \u0111\u1ed9 kh\u1ea3 thi c\u1ee7a KPI<\/b><\/span><\/span><\/h3>\n
B\u01b0\u1edbc 4: \u0110\u00e1nh gi\u00e1 m\u1ee9c \u0111\u1ed9 li\u00ean quan c\u1ee7a KPI<\/b><\/span><\/span><\/h3>\n