{"id":3719,"date":"2019-07-06T14:56:08","date_gmt":"2019-07-06T07:56:08","guid":{"rendered":"https:\/\/jobsgo.vn\/blog\/?p=3719"},"modified":"2024-10-21T11:40:04","modified_gmt":"2024-10-21T04:40:04","slug":"kpi-la-gi","status":"publish","type":"post","link":"https:\/\/jobsgo.vn\/blog\/kpi-la-gi\/","title":{"rendered":"KPI l\u00e0 g\u00ec? Quy tr\u00ecnh x\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng KPI hi\u1ec7u qu\u1ea3 cho doanh nghi\u1ec7p"},"content":{"rendered":"\n
KPI l\u00e0 ch\u1ec9 s\u1ed1 kh\u00f4ng c\u00f2n qu\u00e1 xa l\u1ea1 trong c\u00e1c doanh nghi\u1ec7p hi\u1ec7n nay, nh\u1eb1m th\u1ec3 hi\u1ec7n vi\u1ec7c ho\u00e0n th\u00e0nh m\u1ee5c ti\u00eau \u0111\u1eb7t ra trong c\u00f4ng vi\u1ec7c. V\u1eady hi\u1ec3u ch\u00ednh x\u00e1c v\u1ec1 KPI l\u00e0 g\u00ec? Quy tr\u00ecnh \u0111\u1ec3 x\u00e2y d\u1ef1ng n\u00ean m\u1ed9t h\u1ec7 th\u1ed1ng KPI d\u00e0nh cho t\u1ed5 ch\u1ee9c, doanh nghi\u1ec7p nh\u01b0 th\u1ebf n\u00e0o? Trong b\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y, JobsGO s\u1ebd c\u00f9ng c\u00e1c b\u1ea1n kh\u00e1m ph\u00e1 th\u00f4ng tin v\u1ec1 KPI.<\/span><\/i><\/span><\/p>\n M\u1ee5c l\u1ee5c<\/p> KPI l\u00e0 t\u1eeb \u0111\u01b0\u1ee3c vi\u1ebft t\u1eaft b\u1edfi thu\u1eadt ng\u1eef ti\u1ebfng Anh l\u00e0 \u201cKey Performance Indicator\u201d. \u0110\u00e2y c\u00f3 th\u1ec3 hi\u1ec3u l\u00e0 ch\u1ec9 s\u1ed1 \u0111o l\u01b0\u1eddng v\u00e0 \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3, hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c c\u1ee7a c\u00e1 nh\u00e2n, t\u1ed5 ch\u1ee9c n\u00e0o \u0111\u00f3.<\/span><\/p>\n Hay n\u00f3i c\u00e1ch kh\u00e1c, KPI ch\u00ednh l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 hi\u1ec7n \u0111\u1ea1i gi\u00fap cho c\u00e1c doanh nghi\u1ec7p c\u00f3 th\u1ec3 qu\u1ea3n l\u00fd, tri\u1ec3n khai c\u00e1c chi\u1ebfn l\u01b0\u1ee3c \u0111\u1ec3 ho\u00e0n th\u00e0nh m\u1ee5c ti\u00eau cho c\u00e1c b\u1ed9 ph\u1eadn. Ch\u1ec9 s\u1ed1 n\u00e0y s\u1ebd th\u1ec3 hi\u1ec7n th\u00f4ng qua c\u00e1c s\u1ed1 li\u1ec7u, t\u1ef7 l\u1ec7 hay c\u00e1c ch\u1ec9 ti\u00eau \u0111\u1ecbnh l\u01b0\u1ee3ng v\u00e0 ph\u1ea3n \u00e1nh v\u1ec1 hi\u1ec7u qu\u1ea3 c\u1ee7a c\u00e1c t\u1ed5 ch\u1ee9c ho\u1eb7c l\u00e0 1 ho\u1ea1t \u0111\u1ed9ng c\u1ee5 th\u1ec3.<\/span><\/p>\n M\u1ee5c \u0111\u00edch ch\u00ednh c\u1ee7a vi\u1ec7c s\u1eed d\u1ee5ng ch\u1ec9 s\u1ed1 KPI ch\u00ednh l\u00e0 nh\u1eb1m \u0111\u1ea3m b\u1ea3o \u0111\u01b0\u1ee3c ng\u01b0\u1eddi lao \u0111\u1ed9ng s\u1ebd th\u1ef1c hi\u1ec7n theo \u0111\u00fang nhi\u1ec7m v\u1ee5, tr\u00e1ch nhi\u1ec7m c\u1ee7a m\u00ecnh trong c\u00f4ng vi\u1ec7c. \u0110i\u1ec1u n\u00e0y c\u0169ng g\u00f3p ph\u1ea7n l\u00e0m cho qu\u00e1 tr\u00ecnh \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c tr\u1edf n\u00ean minh b\u1ea1ch, r\u00f5 r\u00e0ng h\u01a1n. T\u1eeb \u0111\u00f3, doanh nghi\u1ec7p c\u00f3 th\u1ec3 ng\u00e0y c\u00e0ng n\u00e2ng cao \u0111\u01b0\u1ee3c hi\u1ec7u su\u1ea5t c\u00f4ng vi\u1ec7c.<\/span><\/p>\n T\u00f9y thu\u1ed9c v\u00e0o t\u1eebng b\u1ed9 ph\u1eadn, doanh nghi\u1ec7p m\u00e0 ch\u1ec9 s\u1ed1 KPI s\u1ebd c\u00f3 s\u1ef1 kh\u00e1c nhau, th\u1eadm ch\u00ed KPI c\u1ee7a c\u00e1c c\u00e1 nh\u00e2n c\u0169ng s\u1ebd kh\u00f4ng gi\u1ed1ng nhau.<\/span><\/p>\n \ud83d\udc49 Xem th\u00eam:<\/a><\/span><\/strong> T\u00ecm hi\u1ec3u v\u1ec1 \u0111\u1eb7c tr\u01b0ng c\u1ee7a thu\u1eadt to\u00e1n<\/a><\/p>\n Hi\u1ec7n nay, KPI \u0111\u00f3ng vai tr\u00f2 r\u1ea5t quan tr\u1ecdng \u0111\u1ed1i v\u1edbi c\u00e1c doanh nghi\u1ec7p, th\u00fac \u0111\u1ea9y qu\u00e1 tr\u00ecnh ph\u00e1t tri\u1ec3n m\u1ea1nh m\u1ebd. C\u1ee5 th\u1ec3, vi\u1ec7c \u00e1p d\u1ee5ng KPI cho c\u00f4ng vi\u1ec7c mang l\u1ea1i nh\u1eefng \u0111i\u1ec1u sau:<\/span><\/p>\n \u0110o l\u01b0\u1eddng m\u1ee5c ti\u00eau c\u1ee7a b\u1ea1n<\/b><\/span><\/p>\n KPI th\u01b0\u1eddng b\u1ecb nh\u1ea7m tr\u1edf th\u00e0nh m\u1ee5c ti\u00eau ch\u00ednh c\u1ee7a c\u00f4ng ty, doanh nghi\u1ec7p. Tuy nhi\u00ean, \u0111\u00e2y ch\u1ec9 l\u00e0 m\u1ed9t ph\u01b0\u01a1ng ph\u00e1p \u0111o l\u01b0\u1eddng c\u00e1c m\u1ee5c ti\u00eau, ch\u1ec9 ti\u00eau. \u0110o l\u01b0\u1eddng theo ph\u01b0\u01a1ng ph\u00e1p n\u00e0y \u0111\u1ec3 b\u1ea1n th\u1ea5y m\u00ecnh \u0111ang sai \u1edf \u0111\u00e2u? T\u1eeb \u0111\u00f3 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh c\u1ea3i thi\u1ec7n \u0111\u1ec3 gi\u00fap b\u1ea1n \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau m\u1ed9t c\u00e1ch nhanh h\u01a1n.<\/span><\/p>\n T\u1ea1o m\u00f4i tr\u01b0\u1eddng h\u1ecdc h\u1ecfi<\/b><\/span><\/p>\n Theo nghi\u00ean c\u1ee9u c\u1ee7a Root Cause, c\u00e1c d\u1eef li\u1ec7u \u0111\u01b0\u1ee3c t\u1ea1o ra b\u1eb1ng c\u00e1ch \u0111o l\u01b0\u1eddng c\u00e1c ch\u1ec9 s\u1ed1 c\u1ee7a KPI c\u00f3 th\u1ec3 mang \u0111\u1ebfn nhi\u1ec1u cu\u1ed9c h\u1ed9i tho\u1ea1i quan tr\u1ecdng \u1edf n\u01a1i l\u00e0m vi\u1ec7c. Khi b\u1ea1n nh\u1eadn th\u1ea5y m\u1ed9t \u0111i\u1ec3m kh\u00f4ng thu\u1eadn l\u1ee3i tr\u00ean KPI, b\u1ea1n c\u00f3 c\u01a1 h\u1ed9i \u0111\u1ec3 n\u00f3i chuy\u1ec7n v\u1edbi c\u00e1c c\u00e1 nh\u00e2n ho\u1eb7c nh\u00f3m c\u1ee5 th\u1ec3 li\u00ean quan t\u1edbi KPI. \u0110\u00e2y l\u00e0 m\u1ed9t c\u01a1 h\u1ed9i tuy\u1ec7t v\u1eddi \u0111\u1ec3 b\u1ea1n c\u00f3 th\u1ec3 gi\u1ea3ng gi\u1ea3i cho c\u00e1c nh\u00e2n vi\u00ean v\u1ec1 c\u00e1ch \u0111\u1ec3 l\u00e0m nh\u1eefng vi\u1ec7c kh\u00e1c nhau. \u0110\u1ed3ng th\u1eddi c\u00e1c c\u00f4ng vi\u1ec7c \u0111\u00f3 s\u1ebd \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n t\u1ed1t h\u01a1n v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau \u0111\u1ec1 ra.<\/span><\/p>\n Ngo\u00e0i ra, b\u1ea1n c\u00f3 th\u1ec3 ph\u00e2n t\u00edch, xem c\u00e1c thi\u1ebft l\u1eadp KPI \u0111\u00e3 \u0111o l\u01b0\u1eddng \u0111\u01b0\u1ee3c hi\u1ec7u qu\u1ea3 ch\u01b0a? N\u1ebfu ch\u01b0a th\u00ec c\u1ea7n c\u00f3 nh\u1eefng s\u1eeda \u0111\u1ed5i cho ph\u00f9 h\u1ee3p v\u1edbi c\u00e1c c\u00e1 nh\u00e2n, b\u1ed9 ph\u1eadn.<\/span><\/p>\n Ti\u1ebfp nh\u1eadn th\u00f4ng tin quan tr\u1ecdng<\/b><\/span><\/p>\n KPI c\u00f3 th\u1ec3 cung c\u1ea5p cung c\u1ea5p b\u1ee9c \u1ea3nh t\u1ed5ng quan tr\u1ef1c ti\u1ebfp v\u1ec1 hi\u1ec7u su\u1ea5t chung c\u1ee7a doanh nghi\u1ec7p. Khi b\u1ea1n \u0111ang \u1edf trong m\u1ed9t th\u1ecb tr\u01b0\u1eddng c\u1ea1nh tranh cao, th\u00f4ng tin \u0111\u00f3 c\u00f3 th\u1ec3 \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong n\u1ed7 l\u1ef1c c\u1ee7a b\u1ea1n. \u0110i\u1ec1u n\u00e0y nh\u1eb1m \u201c\u0111\u00e1nh b\u1ea1i\u201d \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh c\u1ee7a b\u1ea1n.<\/span><\/p>\n C\u00e1c d\u1eef li\u1ec7u th\u1eddi gian th\u1ef1c m\u00e0 KPI cung c\u1ea5p c\u00f3 th\u1ec3 cho ph\u00e9p b\u1ea1n th\u1ef1c hi\u1ec7n \u0111i\u1ec1u ch\u1ec9nh h\u1ec7 th\u1ed1ng. T\u1eeb \u0111\u00f3, b\u1ea1n kh\u00f4ng c\u00f2n l\u00e0m thay \u0111\u1ed5i r\u1ea7m r\u1ed9 v\u00e0o cu\u1ed1i m\u1ed7i th\u00e1ng \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau c\u1ee7a b\u1ea1n.<\/span><\/p>\n Khuy\u1ebfn kh\u00edch tinh th\u1ea7n tr\u00e1ch nhi\u1ec7m<\/b><\/span><\/p>\n V\u1ec1 c\u01a1 b\u1ea3n, KPI khuy\u1ebfn kh\u00edch tinh th\u1ea7n tr\u00e1ch nhi\u1ec7m cho c\u1ea3 ng\u01b0\u1eddi lao \u0111\u1ed9ng (n\u1ebfu h\u1ecd kh\u00f4ng th\u1ef1c hi\u1ec7n) v\u00e0 ng\u01b0\u1eddi s\u1eed d\u1ee5ng lao \u0111\u1ed9ng (n\u1ebfu KPI \u0111\u01b0\u1ee3c coi l\u00e0 kh\u00f4ng th\u1ec3 truy c\u1eadp). Ch\u00ednh v\u00ec v\u1eady m\u00e0 h\u1ea7u h\u1ebft c\u00e1c doanh nghi\u1ec7p hi\u1ec7n nay \u0111\u1ec1u \u0111ang tri\u1ec3n khai, x\u00e2y d\u1ef1ng 1 h\u1ec7 th\u1ed1ng KPI v\u00f4 c\u00f9ng ch\u1eb7t ch\u1ebd.<\/span><\/p>\n N\u00e2ng cao nhu\u1ec7 kh\u00ed<\/b><\/span><\/p>\n \u0110\u1ed9ng l\u1ef1c l\u00e0m vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean v\u00e0 s\u1ef1 h\u00e0i l\u00f2ng c\u00f4ng vi\u1ec7c c\u1ef1c k\u1ef3 quan tr\u1ecdng \u0111\u1ec3 n\u00e2ng cao hi\u1ec7u su\u1ea5t v\u00e0 v\u0103n h\u00f3a c\u00f4ng ty. N\u00f3 th\u01b0\u1eddng c\u00f3 nh\u1eefng kh\u00f3 kh\u0103n \u0111\u1ec3 th\u00fac \u0111\u1ea9y nh\u00f3m c\u1ee7a b\u1ea1n khi m\u00e0 m\u1ee5c ti\u00eau \u0111\u1ec1 ra ch\u1ec9 c\u00f3 th\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ed9t l\u1ea7n, m\u1ed9t qu\u00fd ho\u1eb7c m\u1ed9t n\u0103m m\u1ed9t l\u1ea7n.<\/span><\/p>\n Nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 c\u1ea3m th\u1ea5y kh\u00e1 b\u1ed5 \u00edch v\u00e0 c\u00f3 \u0111\u1ed9ng l\u1ef1c khi nh\u1eadn \u0111\u01b0\u1ee3c b\u00e1o c\u00e1o t\u00edch c\u1ef1c m\u00e0 \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c c\u00e1c ti\u00eau ch\u00ed nh\u1ea5t \u0111\u1ecbnh c\u1ee7a KPI theo t\u1eebng th\u1eddi \u0111i\u1ec3m. N\u00f3 t\u1ea1o ra m\u1ed9t c\u1ea3m gi\u00e1c ki\u00ean \u0111\u1ecbnh v\u00e0 khi\u1ebfn h\u1ecd t\u1eadp trung v\u00e0o vi\u1ec7c mu\u1ed1n \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c m\u1ee5c ti\u00eau c\u1ee7a KPI.<\/span><\/p>\n M\u1ed9t h\u1ec7 th\u1ed1ng KPI t\u1ed1t s\u1ebd c\u1ea3i thi\u1ec7n k\u1ebft qu\u1ea3 th\u1ed1ng k\u00ea b\u1eb1ng c\u00e1ch c\u00e2n b\u1eb1ng vai tr\u00f2 l\u00e3nh \u0111\u1ea1o c\u1ee7a b\u1ea1n v\u1edbi hi\u1ec7u su\u1ea5t c\u1ee7a nh\u00f3m m\u00ecnh. H\u1ecd c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng th\u00f4ng tin n\u00e0y \u0111\u1ec3 theo d\u00f5i c\u00f4ng vi\u1ec7c v\u00e0 ti\u1ebfn b\u1ed9 c\u1ee7a nh\u00e2n vi\u00ean. T\u1eeb \u0111\u00f3 ti\u1ebfn h\u00e0nh th\u1ea3o lu\u1eadn \u0111\u1ec3 t\u00ecm ra, cung c\u1ea5p th\u00f4ng tin ph\u1ea3n h\u1ed3i. V\u00e0 cu\u1ed1i c\u00f9ng ch\u00ednh l\u00e0 t\u0103ng s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a c\u00f4ng vi\u1ec7c l\u00e0 m\u1ee5c ti\u00eau s\u1eafp t\u1edbi c\u1ea7n \u0111\u01b0\u1ee3c \u0111\u00e1p \u1ee9ng.<\/span><\/p>\n \ud83d\udc49 Xem th\u00eam:<\/a> Ch\u1ebf \u0111\u1ed9 th\u01b0\u1edfng KPI l\u00e0 g\u00ec? \u01afu v\u00e0 nh\u01b0\u1ee3c \u0111i\u1ec3m c\u1ee7a KPI<\/a><\/span><\/span><\/strong><\/p>\n T\u1ea1i m\u1ed7i doanh nghi\u1ec7p, t\u1ed5 ch\u1ee9c t\u1eeb c\u1ea5p cao nh\u1ea5t \u0111\u1ebfn c\u1ea5p th\u1ea5p nh\u1ea5t th\u00ec \u0111\u1ec1u c\u00f3 h\u1ec7 th\u1ed1ng KPI kh\u00e1c nhau \u0111\u1ec3 th\u1ef1c hi\u1ec7n m\u1ed9t k\u1ebf ho\u1ea1ch (c\u00f3 th\u1ec3 l\u00e0 chi\u1ebfn l\u01b0\u1ee3c ho\u1eb7c chi\u1ebfn thu\u1eadt). H\u1ecd \u0111\u1ec1u c\u1ea7n ph\u1ea3i tr\u1ea3i qua m\u1ed9t qu\u00e1 tr\u00ecnh m\u1edbi th\u1ea5y \u0111\u01b0\u1ee3c k\u1ebft qu\u1ea3 c\u1ee7a k\u1ebf ho\u1ea1ch \u0111\u00f3. C\u00f3 2 lo\u1ea1i KPI ph\u1ed5 bi\u1ebfn nh\u1ea5t \u0111\u00f3 l\u00e0 KPI mang t\u00ednh chi\u1ebfn l\u01b0\u1ee3c v\u00e0 KPI mang t\u00ednh chi\u1ebfn thu\u1eadt.<\/span><\/p>\n V\u00ed d\u1ee5 nh\u01b0 l\u00e0:<\/span><\/p>\n Ch\u1ec9 ti\u00eau KPI chi\u1ebfn l\u01b0\u1ee3c v\u1edbi m\u1ee5c ti\u00eau \u0111\u1eb7t ra l\u00e0 doanh thu 100 t\u1ef7\/n\u0103m. Hay KPI chi\u1ebfn l\u01b0\u1ee3c \u0111\u1ea3m b\u1ea3o r\u1eb1ng doanh nghi\u1ec7p s\u1ebd c\u00f3 doanh thu cao, nh\u1eb1m mang v\u1ec1 l\u1ee3i nhu\u1eadn, th\u1ecb ph\u1ea7n t\u1ed1t. Tr\u01b0\u1eddng h\u1ee3p kh\u00f4ng \u0111\u1ea1t \u0111\u01b0\u1ee3c ch\u1ec9 ti\u00eau th\u00ec doanh nghi\u1ec7p s\u1ebd kh\u00f4ng c\u00f3 l\u1ee3i nhu\u1eadn hay th\u1eadm ch\u00ed l\u00e0 m\u1ea5t th\u1ecb ph\u1ea7n v\u00e0o tay c\u1ee7a \u0111\u1ed1i th\u1ee7.<\/span><\/p>\n V\u00ed d\u1ee5 nh\u01b0 l\u00e0: \u0110\u1ec3 c\u00f3 \u0111\u01b0\u1ee3c 100 t\u1ef7\/n\u0103m th\u00ec doanh nghi\u1ec7p s\u1ebd c\u1ea7n \u0111\u1ebfn 500 kh\u00e1ch h\u00e0ng k\u00fd h\u1ee3p \u0111\u1ed3ng v\u1edbi gi\u00e1 tr\u1ecb l\u00e0 kho\u1ea3ng 200 tri\u1ec7u\/n\u0103m. M\u00e0 \u0111\u1ec3 c\u00f3 \u0111\u01b0\u1ee3c 500 kh\u00e1ch h\u00e0ng th\u00ec doanh nghi\u1ec7p l\u1ea1i c\u1ea7n \u0111\u1ebfn kho\u1ea3ng 10.000 kh\u00e1ch h\u00e0ng ti\u1ebfp c\u1eadn. V\u00e0 ph\u00f2ng Marketing s\u1ebd c\u1ea7n \u0111\u1ea3m b\u1ea3o mang v\u1ec1 s\u1ed1 l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng ti\u1ebfp c\u1eadn nh\u01b0 \u0111\u00e3 \u0111\u1ec1 ra.<\/span><\/p>\n \ud83d\udc49 Xem th\u00eam:<\/a><\/strong> Ng\u01b0\u1eddi isfp t\u00ednh c\u00e1ch<\/a> c\u00f3 ph\u00f9 h\u1ee3p \u0111\u1ec3 l\u00e0m nh\u1eefng c\u00f4ng vi\u1ec7c li\u00ean quan t\u1edbi KPI kh\u00f4ng?<\/span><\/p>\n Hi\u1ec7n nay, vi\u1ec7c \u0111\u1eb7t ra KPI cho c\u00f4ng vi\u1ec7c, c\u00e1c c\u00e1 nh\u00e2n, b\u1ed9 ph\u1eadn l\u00e0 \u0111i\u1ec1u r\u1ea5t ph\u1ed5 bi\u1ebfn \u1edf c\u00e1c doanh nghi\u1ec7p. Tuy nhi\u00ean, kh\u00f4ng \u00edt \u0111\u01a1n v\u1ecb th\u01b0\u1eddng xuy\u00ean l\u00e0m vi\u1ec7c thi\u1ebfu hi\u1ec7u qu\u1ea3 v\u00e0 th\u1ec3 hi\u1ec7n l\u00e0 ch\u1ec9 s\u1ed1 \u0111\u1ea1t KPI th\u1ea5p. V\u1eady t\u1ea1i sao \u0111i\u1ec1u \u0111\u00f3 l\u1ea1i c\u00f3 th\u1ec3 x\u1ea3y ra?<\/span><\/p>\n Ch\u00ednh nh\u1eefng l\u00fd do tr\u00ean m\u00e0 1 v\u1ea5n \u0111\u1ec1 c\u1ea7n \u0111\u1eb7t ra \u0111\u00f3 l\u00e0 doanh nghi\u1ec7p s\u1ebd c\u1ea7n xem x\u00e9t \u0111\u1ec3 \u0111\u01b0a ra h\u1ec7 th\u1ed1ng KPI ph\u00f9 h\u1ee3p, b\u00e1m s\u00e1t v\u1edbi m\u1ee5c ti\u00eau. \u0110\u1ea1t \u0111\u01b0\u1ee3c KPI c\u0169ng s\u1ebd l\u00e0 \u0111\u1ed9ng l\u1ef1c l\u1edbn \u0111\u1ec3 nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 c\u1ed1 g\u1eafng, gi\u00fap cho doanh nghi\u1ec7p ph\u00e1t tri\u1ec3n h\u01a1n.<\/span><\/p>\n X\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng KPI theo quy tr\u00ecnh s\u1ebd gi\u00fap cho c\u00e1c ho\u1ea1t \u0111\u1ed9ng di\u1ec5n ra \u0111\u01b0\u1ee3c thu\u1eadn l\u1ee3i, \u0111\u1ea1t hi\u1ec7u qu\u1ea3 t\u1ed1t h\u01a1n. C\u1ee5 th\u1ec3 6 b\u01b0\u1edbc trong quy tr\u00ecnh n\u00e0y nh\u01b0 sau:<\/span><\/p>\n Ch\u1ee7 th\u1ec3 x\u00e2y d\u1ef1ng KPI s\u1ebd c\u1ea7n l\u00e0 ng\u01b0\u1eddi c\u00f3 chuy\u00ean m\u00f4n cao, n\u1eafm r\u00f5 \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau, nhi\u1ec7m v\u1ee5 c\u1ee7a t\u1ed5 ch\u1ee9c, d\u1ef1 \u00e1n. \u0110\u1ed3ng th\u1eddi h\u1ecd c\u0169ng ph\u1ea3i ph\u1ea3i hi\u1ec3u r\u00f5 v\u1ec1 KPI l\u00e0 g\u00ec? (th\u01b0\u1eddng l\u00e0 tr\u01b0\u1edfng b\u1ed9 ph\u1eadn, qu\u1ea3n l\u00fd, c\u00e1c ph\u00f2ng, ban\u2026). Ngo\u00e0i ra \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o \u0111\u01b0\u1ee3c t\u00ednh th\u1ed1ng nh\u1ea5t, hi\u1ec7u qu\u1ea3 th\u00ec c\u0169ng c\u1ea7n nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 g\u00f3p \u00fd t\u1eeb c\u00e1c b\u1ed9 ph\u1eadn, c\u00e1 nh\u00e2n li\u00ean quan trong t\u1ed5 ch\u1ee9c.<\/span><\/p>\n \u01afu \u0111i\u1ec3m c\u1ee7a b\u01b0\u1edbc n\u00e0y \u0111\u00f3 l\u00e0 mang l\u1ea1i t\u00ednh kh\u1ea3 thi cao v\u00e0 th\u1ec3 hi\u1ec7n r\u00f5 \u0111\u01b0\u1ee3c ch\u1ee9c n\u0103ng, nhi\u1ec7m v\u1ee5 c\u1ee7a t\u1eebng b\u1ed9 ph\u1eadn trong doanh nghi\u1ec7p.<\/span><\/p>\n Tuy nhi\u00ean, ph\u01b0\u01a1ng ph\u00e1p x\u00e2y d\u1ef1ng KPI n\u00e0y c\u0169ng c\u00f3 h\u1ea1n ch\u1ebf \u0111\u00f3 l\u00e0 s\u1ef1 thi\u1ebfu kh\u00e1ch quan trong x\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng KPI. C\u00f3 th\u1ec3 KPI \u0111\u01b0a ra qu\u00e1 th\u1ea5p n\u00ean h\u1ea7u h\u1ebft s\u1ebd \u0111\u1ec1u c\u1ea7n x\u00e9t duy\u1ec7t l\u1ea1i b\u1edfi Ban l\u00e3nh \u0111\u1ea1o doanh nghi\u1ec7p. \u0110\u1ec3 d\u1ec5 d\u00e0ng h\u01a1n trong qu\u00e1 tr\u00ecnh x\u00e2y d\u1ef1ng, b\u1ea1n c\u00f3 th\u1ec3 tham kh\u1ea3o file KPI m\u1eabu<\/strong><\/a> \u0111\u1ec3 c\u00f3 \u0111\u01b0\u1ee3c c\u00e1i nh\u00ecn t\u1ed5ng qu\u00e1t v\u00e0 h\u01b0\u1edbng d\u1eabn c\u1ee5 th\u1ec3.<\/span><\/p>\n Khi x\u00e2y d\u1ef1ng m\u1ed9t h\u1ec7 th\u1ed1ng ch\u1ec9 s\u1ed1 KPIs c\u1ea7n ph\u1ea3i x\u00e1c \u0111\u1ecbnh r\u00f5 ch\u1ee9c n\u0103ng, nhi\u1ec7m v\u1ee5 c\u1ee7a t\u1eebng b\u1ed9 ph\u1eadn, ph\u00f2ng ban, d\u1ef1 \u00e1n\u2026 hay c\u00e1 nh\u00e2n. V\u00ec m\u1ed7i b\u1ed9 ph\u1eadn s\u1ebd c\u00f3 nh\u1eefng ch\u1ee9c n\u0103ng v\u00e0 nhi\u1ec7m v\u1ee5 ri\u00eang bi\u1ec7t, do \u0111\u00f3 s\u1ebd kh\u00f4ng th\u1ec3 \u0111\u00e1nh \u0111\u1ed3ng c\u00e1c KPI m\u00e0 c\u1ea7n ph\u1ea3i b\u00e1m s\u00e1t theo \u0111\u00fang t\u00ednh ch\u1ea5t c\u00f4ng vi\u1ec7c c\u1ee7a h\u1ecd.<\/span><\/p>\n C\u1ea7n m\u00f4 t\u1ea3 r\u00f5 r\u00e0ng, chi ti\u1ebft v\u1ec1 c\u00f4ng vi\u1ec7c c\u1ee7a t\u1eebng c\u00e1 nh\u00e2n g\u1eafn v\u1edbi tr\u00e1ch nhi\u1ec7m c\u1ee7a t\u1eebng ch\u1ee9c danh. \u0110\u00e2y s\u1ebd ch\u00ednh l\u00e0 c\u01a1 s\u1edf quan tr\u1ecdng \u0111\u1ec3 doanh nghi\u1ec7p c\u00f3 th\u1ec3 x\u00e2y d\u1ef1ng n\u00ean \u0111\u01b0\u1ee3c h\u1ec7 th\u1ed1ng KPI b\u00e1m s\u00e1t nh\u1ea5t. T\u1eeb \u0111\u00f3 c\u00e1c c\u00e1 nh\u00e2n, b\u1ed9 ph\u1eadn s\u1ebd \u0111\u1ec1u c\u1ea7n th\u1ef1c hi\u1ec7n \u0111\u00fang nh\u1eefng tr\u00e1ch nhi\u1ec7m c\u1ee7a m\u00ecnh \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau \u0111\u00e3 \u0111\u01b0a ra.<\/span><\/p>\n1. T\u00ecm hi\u1ec3u chung v\u1ec1 KPI<\/b><\/span><\/span><\/h2>\n
1.1. Gi\u1ea3i th\u00edch KPI l\u00e0 g\u00ec?<\/b><\/span><\/span><\/h3>\n
1.2. Vai tr\u00f2 c\u1ee7a ch\u1ec9 s\u1ed1 KPI \u0111\u1ed1i v\u1edbi doanh nghi\u1ec7p<\/b><\/span><\/span><\/h3>\n
2. Ph\u00e2n lo\u1ea1i c\u00e1c ch\u1ec9 s\u1ed1 KPI<\/b><\/span><\/span><\/h2>\n
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3. T\u1ea1i sao nhi\u1ec1u doanh nghi\u1ec7p kh\u00f4ng \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee9c KPI \u0111\u1eb7t ra?<\/b><\/span><\/span><\/h2>\n
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4. Quy tr\u00ecnh x\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng KPI hi\u1ec7u qu\u1ea3 cao cho doanh nghi\u1ec7p<\/b><\/span><\/span><\/h2>\n
4.1. X\u00e1c \u0111\u1ecbnh ch\u1ee7 th\u1ec3 x\u00e2y d\u1ef1ng KPI<\/b><\/span><\/span><\/h3>\n
4.2. X\u00e1c \u0111\u1ecbnh r\u00f5 ch\u1ee9c n\u0103ng \u2013 nhi\u1ec7m v\u1ee5 c\u1ee7a c\u00e1c b\u1ed9 ph\u1eadn<\/b><\/span><\/span><\/h3>\n
4.3. X\u00e1c \u0111\u1ecbnh v\u1ecb tr\u00ed ch\u1ee9c danh, nhi\u1ec7m v\u1ee5 c\u1ee7a t\u1eebng b\u1ed9 ph\u1eadn<\/b><\/span><\/span><\/h3>\n