{"id":48577,"date":"2024-07-19T16:00:02","date_gmt":"2024-07-19T09:00:02","guid":{"rendered":"https:\/\/jobsgo.vn\/blog\/?p=48577"},"modified":"2024-07-19T17:46:42","modified_gmt":"2024-07-19T10:46:42","slug":"crm-la-gi","status":"publish","type":"post","link":"https:\/\/jobsgo.vn\/blog\/crm-la-gi\/","title":{"rendered":"CRM L\u00e0 G\u00ec? 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Nh\u01b0ng hi\u1ec7n t\u1ea1i, m\u1ecdi th\u1ee9 \u0111\u00e3 \u0111\u01a1n gi\u1ea3n h\u01a1n nh\u1edd CRM. V\u1eady<\/em><a href=\"https:\/\/jobsgo.vn\/blog\/crm-la-gi\/#crm_l\u00e0_g\u00ec\" target=\"_blank\" rel=\"noopener\"><strong><em>CRM l\u00e0 g\u00ec<\/em><\/strong><\/a><em>? H\u00e3y \u0111\u00f3n \u0111\u1ecdc b\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y \u0111\u1ec3 c\u00f3 \u0111\u01b0\u1ee3c c\u00e2u tr\u1ea3 l\u1eddi.<\/em><\/p>\n<div id=\"toc_container\" class=\"toc_light_blue no_bullets\"><p class=\"toc_title\">M\u1ee5c l\u1ee5c<\/p><ul class=\"toc_list\"><li><a href=\"#1_Khai_Niem_CRM_La_Gi\">1. Kh\u00e1i Ni\u1ec7m CRM L\u00e0 G\u00ec?<\/a><\/li><li><a href=\"#2_Doi_Tuong_Can_He_Thong_CRM\">2. \u0110\u1ed1i T\u01b0\u1ee3ng C\u1ea7n H\u1ec7 Th\u1ed1ng CRM<\/a><ul><li><a href=\"#21_Tieu_Thuong\">2.1 Ti\u1ec3u Th\u01b0\u01a1ng<\/a><\/li><li><a href=\"#22_Doanh_Nghiep_Tam_Trung\">2.2 Doanh Nghi\u1ec7p T\u1ea7m Trung<\/a><\/li><li><a href=\"#23_Cac_Cong_Ty_To_Chuc_Da_Quoc_Gia\">2.3 C\u00e1c C\u00f4ng Ty, T\u1ed5 Ch\u1ee9c \u0110a Qu\u1ed1c Gia<\/a><\/li><\/ul><\/li><li><a href=\"#3_Loi_Ich_Cua_CRM_Voi_Doanh_Nghiep\">3. L\u1ee3i \u00cdch C\u1ee7a CRM V\u1edbi Doanh Nghi\u1ec7p<\/a><ul><li><a href=\"#31_Ho_Tro_Quan_Ly_Thong_Tin_Khach_Hang\">3.1 H\u1ed7 Tr\u1ee3 Qu\u1ea3n L\u00fd Th\u00f4ng Tin Kh\u00e1ch 1xbet mobile<\/a><\/li><li><a href=\"#32_Cai_Thien_Hoat_Dong_Cham_Soc_Khach_Hang\">3.2 C\u1ea3i Thi\u1ec7n Ho\u1ea1t \u0110\u1ed9ng Ch\u0103m S\u00f3c Kh\u00e1ch 1xbet mobile<\/a><\/li><li><a href=\"#33_Gia_Tang_Su_Tuong_Tac_Voi_Khach_Hang\">3.3 Gia T\u0103ng S\u1ef1 T\u01b0\u01a1ng T\u00e1c V\u1edbi Kh\u00e1ch 1xbet mobile<\/a><\/li><li><a href=\"#34_Toi_Uu_Hoa_Quy_Trinh_Ban_Hang\">3.4 T\u1ed1i \u01afu H\u00f3a Quy Tr\u00ecnh B\u00e1n 1xbet mobile<\/a><\/li><li><a href=\"#35_Tao_Dung_Moi_Quan_He_Khach_Hang\">3.5 T\u1ea1o D\u1ef1ng M\u1ed1i Quan H\u1ec7 Kh\u00e1ch 1xbet mobile<\/a><\/li><li><a href=\"#36_Ket_Noi_Doi_Ngu_Nhan_Su\">3.6 K\u1ebft N\u1ed1i \u0110\u1ed9i Ng\u0169 Nh\u00e2n S\u1ef1<\/a><\/li><li><a href=\"#37_Phan_Tich_Bao_Cao\">3.7 Ph\u00e2n T\u00edch, B\u00e1o C\u00e1o<\/a><\/li><li><a href=\"#38_Kiem_Tra_Nhung_Du_Lieu_Khong_Chinh_Xac\">3.8 Ki\u1ec3m Tra Nh\u1eefng D\u1eef Li\u1ec7u Kh\u00f4ng Ch\u00ednh X\u00e1c<\/a><\/li><\/ul><\/li><li><a href=\"#4_Cac_Chuc_Nang_Cua_He_Thong_CRM\">4. C\u00e1c Ch\u1ee9c N\u0103ng C\u1ee7a H\u1ec7 Th\u1ed1ng CRM<\/a><ul><li><a href=\"#41_Quan_Ly_Dich_Vu_Khach_Hang\">4.1 Qu\u1ea3n L\u00fd D\u1ecbch V\u1ee5 Kh\u00e1ch 1xbet mobile<\/a><\/li><li><a href=\"#42_Quan_Ly_Khach_Hang_Tiem_Nang\">4.2 Qu\u1ea3n L\u00fd Kh\u00e1ch 1xbet mobile Ti\u1ec1m N\u0103ng<\/a><\/li><li><a href=\"#43_Tuong_Tac_Voi_Moi_Nguoi\">4.3 T\u01b0\u01a1ng T\u00e1c V\u1edbi M\u1ecdi Ng\u01b0\u1eddi<\/a><\/li><li><a href=\"#44_Du_Bao_Ban_Hang\">4.4 D\u1ef1 B\u00e1o B\u00e1n 1xbet mobile<\/a><\/li><li><a href=\"#45_Gui_Bao_Cao_Email\">4.5 G\u1eedi, B\u00e1o C\u00e1o Email<\/a><\/li><li><a href=\"#46_Phan_Tich_Bao_Cao\">4.6 Ph\u00e2n T\u00edch B\u00e1o C\u00e1o<\/a><\/li><li><a href=\"#47_Chia_Se_Thong_Tin\">4.7 Chia S\u1ebb Th\u00f4ng Tin<\/a><\/li><\/ul><\/li><li><a href=\"#5_Cac_Loai_Phan_Mem_CRM\">5. C\u00e1c Lo\u1ea1i Ph\u1ea7n M\u1ec1m CRM<\/a><ul><li><a href=\"#51_CRM_Hoat_Dong\">5.1 CRM Ho\u1ea1t \u0110\u1ed9ng<\/a><\/li><li><a href=\"#52_CRM_Hop_Tac\">5.2 CRM H\u1ee3p T\u00e1c<\/a><\/li><li><a href=\"#53_CRM_Phan_Tich\">5.3 CRM Ph\u00e2n T\u00edch<\/a><\/li><\/ul><\/li><li><a href=\"#6_Quy_Trinh_Hoat_Dong_Cua_CRM\">6. Quy Tr\u00ecnh Ho\u1ea1t \u0110\u1ed9ng C\u1ee7a CRM<\/a><ul><li><a href=\"#61_Sales\">6.1 Sales<\/a><\/li><li><a href=\"#62_Marketing\">6.2 Marketing<\/a><\/li><li><a href=\"#63_Service\">6.3 Service<\/a><\/li><li><a href=\"#64_Analysis\">6.4 Analysis<\/a><\/li><li><a href=\"#65_Collaborative\">6.5 Collaborative<\/a><\/li><\/ul><\/li><li><a href=\"#7_Tam_Quan_Trong_Cua_CRM_Voi_Cac_Loai_Hinh_Doanh_Nghiep\">7. 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Vai Tr\u00f2 C\u1ee7a CRM Trong Chi\u1ebfn D\u1ecbch Marketing<\/a><ul><li><a href=\"#81_Tap_Trung_Vao_Cac_Nhom_Khach_Hang_Tiem_Nang\">8.1 T\u1eadp Trung V\u00e0o C\u00e1c Nh\u00f3m Kh\u00e1ch 1xbet mobile Ti\u1ec1m N\u0103ng<\/a><\/li><li><a href=\"#82_Tiet_Kiem_Chi_Phi\">8.2 Ti\u1ebft Ki\u1ec7m Chi Ph\u00ed<\/a><\/li><li><a href=\"#83_Khai_Thac_Cac_Khach_Hang_Chua_Chuyen_Doi\">8.3 Khai Th\u00e1c C\u00e1c Kh\u00e1ch 1xbet mobile Ch\u01b0a Chuy\u1ec3n \u0110\u1ed5i<\/a><\/li><li><a href=\"#84_Xac_Dinh_Diem_Cham_Trong_Hanh_Trinh_Khach_Hang\">8.4 X\u00e1c \u0110\u1ecbnh \u0110i\u1ec3m Ch\u1ea1m Trong H\u00e0nh Tr\u00ecnh Kh\u00e1ch 1xbet mobile<\/a><\/li><li><a href=\"#85_Dieu_Chinh_Chien_Luoc_Tiep_Thi\">8.5 \u0110i\u1ec1u Ch\u1ec9nh Chi\u1ebfn L\u01b0\u1ee3c Ti\u1ebfp Th\u1ecb<\/a><\/li><\/ul><\/li><li><a href=\"#9_Nhung_Dieu_Can_Luu_Y_Khi_Trien_Khai_He_Thong_CRM\">9. 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D\u1ef1 b\u00e1o b\u00e1n 1xbet mobile ch\u00ednh x\u00e1c gi\u00fap doanh nghi\u1ec7p \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh kinh doanh th\u00f4ng minh v\u00e0 chu\u1ea9n b\u1ecb t\u1ed1t h\u01a1n cho c\u00e1c th\u00e1ch th\u1ee9c trong t\u01b0\u01a1ng lai.<\/p>\n<figure id=\"attachment_75069\" aria-describedby=\"caption-attachment-75069\" style=\"width: 800px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" class=\"size-full wp-image-75069\" src=\"https:\/\/media-blog.jobsgo.vn\/blog\/wp-content\/uploads\/2023\/01\/khai-niem-crm.jpg\" alt=\"kh\u00e1i ni\u1ec7m crm\" width=\"800\" height=\"550\" srcset=\"https:\/\/media-blog.jobsgo.vn\/blog\/wp-content\/uploads\/2023\/01\/khai-niem-crm.jpg 800w, https:\/\/media-blog.jobsgo.vn\/blog\/wp-content\/uploads\/2023\/01\/khai-niem-crm-300x206.jpg 300w, https:\/\/media-blog.jobsgo.vn\/blog\/wp-content\/uploads\/2023\/01\/khai-niem-crm-150x103.jpg 150w, https:\/\/media-blog.jobsgo.vn\/blog\/wp-content\/uploads\/2023\/01\/khai-niem-crm-768x528.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \ alt="1xbet mobile" /><figcaption id=\"caption-attachment-75069\" class=\"wp-caption-text\"><center><em>C\u00e1c Ch\u1ee9c N\u0103ng C\u1ee7a H\u1ec7 Th\u1ed1ng CRM<\/em><\/center><\/figcaption><\/figure>\n<h3><span id=\"45_Gui_Bao_Cao_Email\"><strong>4.5 G\u1eedi, B\u00e1o C\u00e1o Email<\/strong><\/span><\/h3>\n<p>CRM t\u00edch h\u1ee3p ch\u1ee9c n\u0103ng g\u1eedi email marketing v\u00e0 theo d\u00f5i hi\u1ec7u qu\u1ea3 c\u1ee7a c\u00e1c chi\u1ebfn d\u1ecbch. H\u1ec7 th\u1ed1ng cho ph\u00e9p t\u1ea1o, g\u1eedi email \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a \u0111\u1ebfn c\u00e1c ph\u00e2n kh\u00fac kh\u00e1ch 1xbet mobile kh\u00e1c nhau, \u0111\u1ed3ng th\u1eddi cung c\u1ea5p c\u00e1c b\u00e1o c\u00e1o chi ti\u1ebft v\u1ec1 t\u1ef7 l\u1ec7 m\u1edf email, nh\u1ea5p chu\u1ed9t v\u00e0 chuy\u1ec3n \u0111\u1ed5i. \u0110i\u1ec1u n\u00e0y gi\u00fap doanh nghi\u1ec7p t\u1ed1i \u01b0u h\u00f3a chi\u1ebfn l\u01b0\u1ee3c ti\u1ebfp th\u1ecb qua email v\u00e0 c\u1ea3i thi\u1ec7n k\u1ebft qu\u1ea3 c\u1ee7a c\u00e1c chi\u1ebfn d\u1ecbch.<\/p>\n<h3><span id=\"46_Phan_Tich_Bao_Cao\"><strong>4.6 Ph\u00e2n T\u00edch B\u00e1o C\u00e1o<\/strong><\/span><\/h3>\n<p>CRM cung c\u1ea5p c\u00e1c c\u00f4ng c\u1ee5 ph\u00e2n t\u00edch d\u1eef li\u1ec7u, cho ph\u00e9p doanh nghi\u1ec7p t\u1ea1o ra c\u00e1c b\u00e1o c\u00e1o chi ti\u1ebft v\u1ec1 nhi\u1ec1u kh\u00eda c\u1ea1nh c\u1ee7a ho\u1ea1t \u0111\u1ed9ng kinh doanh. 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Lo\u1ea1i CRM n\u00e0y \u0111\u00f3ng vai tr\u00f2 nh\u01b0 m\u1ed9t trung t\u00e2m t\u1ed5ng h\u1ee3p cho t\u1ea5t c\u1ea3 c\u00e1c t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch 1xbet mobile, gi\u00fap doanh nghi\u1ec7p qu\u1ea3n l\u00fd hi\u1ec7u qu\u1ea3 c\u00e1c ho\u1ea1t \u0111\u1ed9ng tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch 1xbet mobile.<\/p>\n<p>CRM Ho\u1ea1t \u0111\u1ed9ng cung c\u1ea5p c\u00e1c c\u00f4ng c\u1ee5 \u0111\u1ec3 qu\u1ea3n l\u00fd th\u00f4ng tin li\u00ean h\u1ec7 c\u1ee7a kh\u00e1ch 1xbet mobile, theo d\u00f5i c\u00e1c c\u01a1 h\u1ed9i b\u00e1n 1xbet mobile, l\u00ean l\u1ecbch cu\u1ed9c h\u1eb9n, nhi\u1ec7m v\u1ee5, c\u0169ng nh\u01b0 t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c quy tr\u00ecnh b\u00e1n 1xbet mobile v\u00e0 ti\u1ebfp th\u1ecb. N\u00f3 gi\u00fap \u0111\u1ed9i ng\u0169 b\u00e1n 1xbet mobile v\u00e0 ti\u1ebfp th\u1ecb ti\u1ebfp c\u1eadn \u0111\u00fang kh\u00e1ch 1xbet mobile v\u1edbi th\u00f4ng \u0111i\u1ec7p ph\u00f9 h\u1ee3p v\u00e0o \u0111\u00fang th\u1eddi \u0111i\u1ec3m, \u0111\u1ed3ng th\u1eddi cung c\u1ea5p cho nh\u00e2n vi\u00ean d\u1ecbch v\u1ee5 kh\u00e1ch 1xbet mobile th\u00f4ng tin c\u1ea7n thi\u1ebft \u0111\u1ec3 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 m\u1ed9t c\u00e1ch nhanh ch\u00f3ng v\u00e0 hi\u1ec7u qu\u1ea3.<\/p>\n<h3><span id=\"52_CRM_Hop_Tac\"><strong>5.2 CRM H\u1ee3p T\u00e1c<\/strong><\/span><\/h3>\n<p>CRM h\u1ee3p t\u00e1c ch\u00fa tr\u1ecdng \u0111\u1ebfn c\u1ea3i thi\u1ec7n giao ti\u1ebfp v\u00e0 c\u1ed9ng t\u00e1c gi\u1eefa c\u00e1c b\u1ed9 ph\u1eadn kh\u00e1c nhau trong doanh nghi\u1ec7p, c\u0169ng nh\u01b0 gi\u1eefa doanh nghi\u1ec7p v\u1edbi c\u00e1c \u0111\u1ed1i t\u00e1c b\u00ean ngo\u00e0i v\u00e0 kh\u00e1ch 1xbet mobile. M\u1ee5c ti\u00eau ch\u00ednh c\u1ee7a lo\u1ea1i CRM n\u00e0y l\u00e0 t\u1ea1o ra m\u1ed9t h\u1ec7 sinh th\u00e1i th\u00f4ng tin t\u00edch h\u1ee3p, cho ph\u00e9p chia s\u1ebb d\u1eef li\u1ec7u v\u00e0 ki\u1ebfn th\u1ee9c m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 \u0111\u1ec3 cung c\u1ea5p tr\u1ea3i nghi\u1ec7m kh\u00e1ch 1xbet mobile t\u1ed1t h\u01a1n.<\/p>\n<p>CRM h\u1ee3p t\u00e1c g\u1ed3m c\u00e1c c\u00f4ng c\u1ee5 nh\u01b0 qu\u1ea3n l\u00fd t\u00e0i li\u1ec7u chung, l\u1ecbch l\u00e0m vi\u1ec7c nh\u00f3m, h\u1ec7 th\u1ed1ng nh\u1eafn tin n\u1ed9i b\u1ed9 v\u00e0 c\u00e1c n\u1ec1n t\u1ea3ng c\u1ed9ng t\u00e1c tr\u1ef1c tuy\u1ebfn. \u0110i\u1ec1u n\u00e0y cho ph\u00e9p c\u00e1c nh\u00f3m l\u00e0m vi\u1ec7c c\u00f9ng nhau m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3, chia s\u1ebb th\u00f4ng tin v\u1ec1 kh\u00e1ch 1xbet mobile v\u00e0 d\u1ef1 \u00e1n, \u0111\u1ea3m b\u1ea3o r\u1eb1ng m\u1ecdi ng\u01b0\u1eddi \u0111\u1ec1u n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c t\u00ecnh h\u00ecnh m\u1edbi nh\u1ea5t.<\/p>\n<h3><span id=\"53_CRM_Phan_Tich\"><strong>5.3 CRM Ph\u00e2n T\u00edch<\/strong><\/span><\/h3>\n<p>Lo\u1ea1i n\u00e0y th\u01b0\u1eddng li\u00ean quan \u0111\u1ebfn vi\u1ec7c thu th\u1eadp, x\u1eed l\u00fd, ph\u00e2n t\u00edch d\u1eef li\u1ec7u kh\u00e1ch 1xbet mobile \u0111\u1ec3 cung c\u1ea5p th\u00f4ng tin chi ti\u1ebft v\u00e0 h\u1ed7 tr\u1ee3 vi\u1ec7c ra quy\u1ebft \u0111\u1ecbnh. N\u00f3 s\u1eed d\u1ee5ng c\u00e1c c\u00f4ng c\u1ee5 ph\u00e2n t\u00edch d\u1eef li\u1ec7u ti\u00ean ti\u1ebfn, bao g\u1ed3m c\u1ea3 tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o v\u00e0 h\u1ecdc m\u00e1y, \u0111\u1ec3 bi\u1ebfn d\u1eef li\u1ec7u th\u00f4 th\u00e0nh th\u00f4ng tin c\u00f3 gi\u00e1 tr\u1ecb cho doanh nghi\u1ec7p.<\/p>\n<p>CRM ph\u00e2n t\u00edch c\u00f3 c\u00e1c ch\u1ee9c n\u0103ng nh\u01b0 ph\u00e2n t\u00edch xu h\u01b0\u1edbng kh\u00e1ch 1xbet mobile, d\u1ef1 b\u00e1o doanh s\u1ed1 b\u00e1n 1xbet mobile, ph\u00e2n \u0111o\u1ea1n kh\u00e1ch 1xbet mobile v\u00e0 \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 c\u1ee7a c\u00e1c chi\u1ebfn d\u1ecbch ti\u1ebfp th\u1ecb. N\u00f3 gi\u00fap doanh nghi\u1ec7p hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 h\u00e0nh vi, s\u1edf th\u00edch c\u1ee7a kh\u00e1ch 1xbet mobile, x\u00e1c \u0111\u1ecbnh c\u00e1c c\u01a1 h\u1ed9i b\u00e1n ch\u00e9o, b\u00e1n th\u00eam v\u00e0 t\u1ed1i \u01b0u h\u00f3a c\u00e1c chi\u1ebfn l\u01b0\u1ee3c ti\u1ebfp th\u1ecb, b\u00e1n 1xbet mobile.<\/p>\n<p><strong>Xem th\u00eam:<a href=\"https:\/\/jobsgo.vn\/blog\/dich-vu-cham-soc-khach-hang\/\" target=\"_blank\" rel=\"noopener\">D\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch 1xbet mobile: T\u00ecm hi\u1ec3u kh\u00e1i ni\u1ec7m v\u00e0 t\u1ea7m quan tr\u1ecdng<\/a><\/strong><\/p>\n<h2><span id=\"6_Quy_Trinh_Hoat_Dong_Cua_CRM\"><strong>6. Quy Tr\u00ecnh Ho\u1ea1t \u0110\u1ed9ng C\u1ee7a CRM<\/strong><\/span><\/h2>\n<p><strong>CRM l\u00e0 l\u00e0m g\u00ec<\/strong>? Quy tr\u00ecnh ho\u1ea1t \u0111\u1ed9ng chu\u1ea9n c\u1ee7a CRM bao g\u1ed3m 5 b\u01b0\u1edbc l\u00e0 sales, marketing, service, analysis v\u00e0 collaborative.<\/p>\n<figure id=\"attachment_75070\" aria-describedby=\"caption-attachment-75070\" style=\"width: 800px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" class=\"size-full wp-image-75070\" src=\"https:\/\/media-blog.jobsgo.vn\/blog\/wp-content\/uploads\/2023\/01\/crm-nghia-la-gi.jpg\" alt=\"crm ngh\u0129a l\u00e0 g\u00ec\" width=\"800\" height=\"550\" srcset=\"https:\/\/media-blog.jobsgo.vn\/blog\/wp-content\/uploads\/2023\/01\/crm-nghia-la-gi.jpg 800w, https:\/\/media-blog.jobsgo.vn\/blog\/wp-content\/uploads\/2023\/01\/crm-nghia-la-gi-300x206.jpg 300w, https:\/\/media-blog.jobsgo.vn\/blog\/wp-content\/uploads\/2023\/01\/crm-nghia-la-gi-150x103.jpg 150w, https:\/\/media-blog.jobsgo.vn\/blog\/wp-content\/uploads\/2023\/01\/crm-nghia-la-gi-768x528.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><figcaption id=\"caption-attachment-75070\" class=\"wp-caption-text\"><center><em>Quy Tr\u00ecnh Ho\u1ea1t \u0110\u1ed9ng C\u1ee7a CRM<\/em><\/center><\/figcaption><\/figure>\n<h3><span id=\"61_Sales\"><strong>6.1 Sales<\/strong><\/span><\/h3>\n<p>\u0110\u1ed1i v\u1edbi CRM, sales \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 l\u00e0 nhi\u1ec7m v\u1ee5 n\u00f2ng c\u1ed1t, t\u1ea1o ti\u1ec1n \u0111\u1ec1 cho c\u00e1c giai \u0111o\u1ea1n ti\u1ebfp theo trong quy tr\u00ecnh ho\u1ea1t \u0111\u1ed9ng ti\u00eau chu\u1ea9n. \u1ede b\u01b0\u1edbc n\u00e0y, CRM h\u1ed7 tr\u1ee3 th\u1ef1c hi\u1ec7n to\u00e0n b\u1ed9 giao d\u1ecbch, h\u1ee3p \u0111\u1ed3ng, email, qu\u1ea3n l\u00fd nh\u00e3n th\u01b0, b\u00e1o gi\u00e1, \u0111\u1eb7t l\u1ecbch h\u1eb9n, thu ti\u1ec1n,\u2026<\/p>\n<h3><span id=\"62_Marketing\"><strong>6.2 Marketing<\/strong><\/span><\/h3>\n<p>Thuy\u1ebft ph\u1ee5c kh\u00e1ch 1xbet mobile mua 1xbet mobile th\u00e0nh c\u00f4ng, CRM ti\u1ebfp t\u1ee5c h\u1ed7 tr\u1ee3 doanh nghi\u1ec7p t\u0103ng \u0111\u1ed9 ph\u1ee7 cho th\u01b0\u01a1ng hi\u1ec7u. M\u1eb7c d\u00f9 \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 g\u1ea7n nh\u01b0 t\u1ed1i \u0111a nh\u01b0ng doanh nghi\u1ec7p v\u1eabn c\u1ea7n l\u1eadp k\u1ebf ho\u1ea1ch marketing chi ti\u1ebft \u0111\u1ec3 thuy\u1ebft ph\u1ee5c to\u00e0n b\u1ed9 kh\u00e1ch 1xbet mobile ti\u1ebfp c\u1eadn \u0111\u01b0\u1ee3c.<\/p>\n<h3><span id=\"63_Service\"><strong>6.3 Service<\/strong><\/span><\/h3>\n<p>Th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a b\u1ea1n t\u1ed1t \u0111\u1ebfn \u0111\u00e2u nh\u01b0ng d\u1ecbch v\u1ee5 k\u00e9m c\u0169ng kh\u00f3 gi\u1eef ch\u00e2n kh\u00e1ch 1xbet mobile. Ho\u1ea1t \u0111\u1ed9ng t\u01b0\u1edfng ch\u1eebng nh\u01b0 ph\u1ee9c t\u1ea1p l\u1ea1i c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n b\u1eb1ng nh\u1eefng vi\u1ec7c \u0111\u01a1n gi\u1ea3n, g\u1ea7n g\u0169i nh\u01b0 g\u1eedi email, ch\u00fac m\u1eebng sinh nh\u1eadt, t\u1eb7ng voucher khuy\u1ebfn m\u00e3i,\u2026<\/p>\n<h3><span id=\"64_Analysis\"><strong>6.4 Analysis<\/strong><\/span><\/h3>\n<p>C\u00f3 trong tay danh s\u00e1ch<a href=\"https:\/\/jobsgo.vn\/blog\/khach-hang-muc-tieu-la-gi\/\" target=\"_blank\" rel=\"noopener\"><strong>kh\u00e1ch 1xbet mobile m\u1ee5c ti\u00eau<\/strong><\/a>, kh\u00e1ch 1xbet mobile \u0111\u00e3 t\u1eebng s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m,\u2026 l\u00e0 \u0111i\u1ec1u quan tr\u1ecdng nh\u01b0ng ch\u01b0a \u0111\u1ee7. Doanh nghi\u1ec7p c\u1ea7n ti\u1ebfn h\u00e0nh x\u1eed l\u00fd d\u1eef li\u1ec7u \u0111\u1ec3 \u0111\u01b0a ra k\u1ebft qu\u1ea3 ch\u00ednh x\u00e1c v\u1ec1 d\u00f2ng s\u1ea3n ph\u1ea9m ph\u00f9 h\u1ee3p, th\u1eddi \u0111i\u1ec3m b\u00e1n ch\u1ea1y s\u1ea3n ph\u1ea9m,\u2026<\/p>\n<p>Hi\u1ec7n nay, vi\u1ec7c ph\u00e2n t\u00edch d\u1eef li\u1ec7u kh\u00f4ng c\u00f2n ph\u1ee9c t\u1ea1p v\u00e0 m\u1ea5t nhi\u1ec1u th\u1eddi gian nh\u01b0 tr\u01b0\u1edbc \u0111\u00e2y nh\u1edd v\u00e0o c\u00e1c c\u00f4ng c\u1ee5 nh\u01b0 Google Analytics, Ahref,\u2026 C\u00e1c doanh nghi\u1ec7p c\u00f3 th\u1ec3 tham kh\u1ea3o v\u00e0 \u00e1p d\u1ee5ng.<\/p>\n<h3><span id=\"65_Collaborative\"><strong>6.5 Collaborative<\/strong><\/span><\/h3>\n<p>Collaborative CRM cung c\u1ea5p kh\u1ea3 n\u0103ng t\u0103ng c\u01b0\u1eddng v\u00e0 th\u00fac \u0111\u1ea9y m\u1ed1i quan h\u1ec7 th\u00e2n thi\u1ebft v\u1edbi kh\u00e1ch 1xbet mobile th\u00f4ng qua c\u00e1c h\u00ecnh th\u1ee9c nh\u01b0 g\u1ecdi \u0111i\u1ec7n, nh\u1eafn tin, g\u1eedi email, fax,&#8230; N\u00f3i c\u00e1ch kh\u00e1c, \u0111\u00e2y ch\u00ednh l\u00e0 gi\u1ea3i ph\u00e1p g\u1eafn li\u1ec1n gi\u1eefa con ng\u01b0\u1eddi, quy tr\u00ecnh ho\u1ea1t \u0111\u1ed9ng v\u00e0 d\u1eef li\u1ec7u gi\u00fap doanh nghi\u1ec7p gi\u1eef ch\u00e2n kh\u00e1ch 1xbet mobile t\u1ed1t h\u01a1n.<\/p>\n<h2><span id=\"7_Tam_Quan_Trong_Cua_CRM_Voi_Cac_Loai_Hinh_Doanh_Nghiep\"><strong>7. T\u1ea7m Quan Tr\u1ecdng C\u1ee7a CRM V\u1edbi C\u00e1c Lo\u1ea1i H\u00ecnh Doanh Nghi\u1ec7p<\/strong><\/span><\/h2>\n<p>T\u00f9y v\u00e0o t\u1eebng lo\u1ea1i h\u00ecnh doanh nghi\u1ec7p m\u00e0 h\u1ec7 th\u1ed1ng CRM s\u1ebd c\u00f3 vai tr\u00f2 ri\u00eang nh\u01b0:<\/p>\n<h3><span id=\"71_Mo_Hinh_B2B\"><strong>7.1 M\u00f4 H\u00ecnh B2B<\/strong><\/span><\/h3>\n<p>\u0110\u1ed1i v\u1edbi c\u00e1c doanh nghi\u1ec7p ho\u1ea1t \u0111\u1ed9ng theo m\u00f4 h\u00ecnh B2B, CRM \u0111\u00f3ng vai tr\u00f2 \u0111\u1eb7c bi\u1ec7t quan tr\u1ecdng trong vi\u1ec7c qu\u1ea3n l\u00fd v\u00e0 ph\u00e1t tri\u1ec3n m\u1ed1i quan h\u1ec7 v\u1edbi c\u00e1c kh\u00e1ch 1xbet mobile doanh nghi\u1ec7p. Trong m\u00f4i tr\u01b0\u1eddng B2B, c\u00e1c giao d\u1ecbch th\u01b0\u1eddng ph\u1ee9c t\u1ea1p h\u01a1n, chu k\u1ef3 b\u00e1n 1xbet mobile d\u00e0i h\u01a1n v\u00e0 gi\u00e1 tr\u1ecb \u0111\u01a1n 1xbet mobile l\u1edbn h\u01a1n so v\u1edbi m\u00f4 h\u00ecnh B2C.<\/p>\n<p>CRM gi\u00fap doanh nghi\u1ec7p B2B theo d\u00f5i v\u00e0 qu\u1ea3n l\u00fd to\u00e0n b\u1ed9 qu\u00e1 tr\u00ecnh b\u00e1n 1xbet mobile, t\u1eeb vi\u1ec7c x\u00e1c \u0111\u1ecbnh kh\u00e1ch 1xbet mobile ti\u1ec1m n\u0103ng, nu\u00f4i d\u01b0\u1ee1ng m\u1ed1i quan h\u1ec7, \u0111\u1ebfn vi\u1ec7c \u0111\u00e0m ph\u00e1n h\u1ee3p \u0111\u1ed3ng v\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 sau b\u00e1n 1xbet mobile. H\u1ec7 th\u1ed1ng n\u00e0y cho ph\u00e9p doanh nghi\u1ec7p l\u01b0u tr\u1eef, truy c\u1eadp th\u00f4ng tin chi ti\u1ebft v\u1ec1 t\u1eebng kh\u00e1ch 1xbet mobile, bao g\u1ed3m c\u1ea3 l\u1ecbch s\u1eed giao d\u1ecbch, ng\u01b0\u1eddi li\u00ean h\u1ec7 ch\u00ednh v\u00e0 c\u00e1c y\u00eau c\u1ea7u c\u1ee5 th\u1ec3 c\u1ee7a h\u1ecd.<\/p>\n<p>M\u1ed9t trong nh\u1eefng l\u1ee3i \u00edch quan tr\u1ecdng c\u1ee7a CRM trong m\u00f4 h\u00ecnh B2B l\u00e0 kh\u1ea3 n\u0103ng h\u1ed7 tr\u1ee3 b\u00e1n 1xbet mobile ph\u1ee9c t\u1ea1p. CRM cung c\u1ea5p c\u00f4ng c\u1ee5 \u0111\u1ec3 qu\u1ea3n l\u00fd quy tr\u00ecnh b\u00e1n 1xbet mobile, theo d\u00f5i ti\u1ebfn \u0111\u1ed9 c\u1ee7a c\u00e1c c\u01a1 h\u1ed9i kinh doanh v\u00e0 c\u1ed9ng t\u00e1c gi\u1eefa c\u00e1c b\u1ed9 ph\u1eadn kh\u00e1c nhau trong doanh nghi\u1ec7p. \u0110i\u1ec1u n\u00e0y \u0111\u1eb7c bi\u1ec7t quan tr\u1ecdng khi c\u00e1c giao d\u1ecbch th\u01b0\u1eddng \u0111\u00f2i h\u1ecfi s\u1ef1 tham gia c\u1ee7a nhi\u1ec1u b\u00ean v\u00e0 tr\u1ea3i qua nhi\u1ec1u giai \u0111o\u1ea1n ph\u00ea duy\u1ec7t.<\/p>\n<h3><span id=\"72_Mo_Hinh_B2C\"><strong>7.2 M\u00f4 H\u00ecnh B2C<\/strong><\/span><\/h3>\n<p>Trong m\u00f4i tr\u01b0\u1eddng B2C, CRM \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c qu\u1ea3n l\u00fd s\u1ed1 l\u01b0\u1ee3ng l\u1edbn kh\u00e1ch 1xbet mobile c\u00e1 nh\u00e2n v\u00e0 t\u1ea1o ra tr\u1ea3i nghi\u1ec7m c\u00e1 nh\u00e2n h\u00f3a cho m\u1ed7i kh\u00e1ch 1xbet mobile. \u0110\u1ed1i v\u1edbi c\u00e1c doanh nghi\u1ec7p B2C, CRM gi\u00fap x\u00e2y d\u1ef1ng v\u00e0 duy tr\u00ec m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch 1xbet mobile tr\u00ean quy m\u00f4 l\u1edbn, \u0111\u1ed3ng th\u1eddi t\u1ea1o ra c\u1ea3m gi\u00e1c k\u1ebft n\u1ed1i c\u00e1 nh\u00e2n v\u1edbi t\u1eebng kh\u00e1ch 1xbet mobile.<\/p>\n<p>CRM cho ph\u00e9p doanh nghi\u1ec7p B2C thu th\u1eadp, ph\u00e2n t\u00edch d\u1eef li\u1ec7u v\u1ec1 h\u00e0nh vi mua s\u1eafm, s\u1edf th\u00edch v\u00e0 l\u1ecbch s\u1eed t\u01b0\u01a1ng t\u00e1c c\u1ee7a kh\u00e1ch 1xbet mobile. Th\u00f4ng tin n\u00e0y \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 t\u1ea1o ra c\u00e1c chi\u1ebfn d\u1ecbch ti\u1ebfp th\u1ecb c\u00f3 m\u1ee5c ti\u00eau, \u0111\u1ec1 xu\u1ea5t s\u1ea3n ph\u1ea9m ph\u00f9 h\u1ee3p, cung c\u1ea5p d\u1ecbch v\u1ee5 kh\u00e1ch 1xbet mobile c\u00e1 nh\u00e2n h\u00f3a. Trong m\u1ed9t th\u1ecb tr\u01b0\u1eddng B2C c\u1ea1nh tranh cao, kh\u1ea3 n\u0103ng hi\u1ec3u v\u00e0 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee5 th\u1ec3 c\u1ee7a t\u1eebng kh\u00e1ch 1xbet mobile l\u00e0 m\u1ed9t l\u1ee3i th\u1ebf quan tr\u1ecdng.<\/p>\n<p>CRM c\u0169ng h\u1ed7 tr\u1ee3 c\u00e1c doanh nghi\u1ec7p B2C trong vi\u1ec7c qu\u1ea3n l\u00fd c\u00e1c k\u00eanh b\u00e1n 1xbet mobile v\u00e0 ti\u1ebfp th\u1ecb \u0111a d\u1ea1ng. T\u1eeb c\u1eeda 1xbet mobile truy\u1ec1n th\u1ed1ng \u0111\u1ebfn th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed v\u00e0 m\u1ea1ng x\u00e3 h\u1ed9i, CRM gi\u00fap t\u1ea1o ra tr\u1ea3i nghi\u1ec7m nh\u1ea5t qu\u00e1n, li\u1ec1n m\u1ea1ch cho kh\u00e1ch 1xbet mobile tr\u00ean t\u1ea5t c\u1ea3 c\u00e1c k\u00eanh. \u0110i\u1ec1u n\u00e0y \u0111\u1eb7c bi\u1ec7t quan tr\u1ecdng trong th\u1eddi \u0111\u1ea1i s\u1ed1 h\u00f3a, khi kh\u00e1ch 1xbet mobile mong \u0111\u1ee3i c\u00f3 th\u1ec3 t\u01b0\u01a1ng t\u00e1c v\u1edbi th\u01b0\u01a1ng hi\u1ec7u m\u1ed9t c\u00e1ch linh ho\u1ea1t v\u00e0 thu\u1eadn ti\u1ec7n.<\/p>\n<h3><span id=\"73_Mo_Hinh_Doanh_Nghiep_Vua_Va_Nho\"><strong>7.3 M\u00f4 H\u00ecnh Doanh Nghi\u1ec7p V\u1eeba V\u00e0 Nh\u1ecf<\/strong><\/span><\/h3>\n<p>\u0110\u1ed1i v\u1edbi c\u00e1c doanh nghi\u1ec7p v\u1eeba v\u00e0 nh\u1ecf (SMEs), CRM cung c\u1ea5p c\u01a1 h\u1ed9i \u0111\u1ec3 c\u1ea1nh tranh v\u1edbi c\u00e1c \u0111\u1ed1i th\u1ee7 l\u1edbn h\u01a1n b\u1eb1ng c\u00e1ch t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh kinh doanh v\u00e0 c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch 1xbet mobile. 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C\u1ee5 th\u1ec3 \u0111\u00f3 l\u00e0:<\/p>\n<h3><span id=\"81_Tap_Trung_Vao_Cac_Nhom_Khach_Hang_Tiem_Nang\"><strong>8.1 T\u1eadp Trung V\u00e0o C\u00e1c Nh\u00f3m Kh\u00e1ch 1xbet mobile Ti\u1ec1m N\u0103ng<\/strong><\/span><\/h3>\n<p>CRM \u0111\u00f3ng vai tr\u00f2 then ch\u1ed1t trong vi\u1ec7c x\u00e1c \u0111\u1ecbnh v\u00e0 t\u1eadp trung v\u00e0o c\u00e1c nh\u00f3m kh\u00e1ch 1xbet mobile ti\u1ec1m n\u0103ng c\u00f3 gi\u00e1 tr\u1ecb nh\u1ea5t cho doanh nghi\u1ec7p. 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V\u1edbi th\u00f4ng tin n\u00e0y, doanh nghi\u1ec7p c\u00f3 th\u1ec3 \u0111i\u1ec1u ch\u1ec9nh ng\u00e2n s\u00e1ch \u0111\u1ec3 t\u1eadp trung nhi\u1ec1u h\u01a1n v\u00e0o email marketing cho ph\u00e2n kh\u00fac \u0111\u00f3, t\u1eeb \u0111\u00f3 t\u1ed1i \u01b0u h\u00f3a chi ph\u00ed v\u00e0 t\u0103ng ROI.<\/p>\n<h3><span id=\"83_Khai_Thac_Cac_Khach_Hang_Chua_Chuyen_Doi\"><strong>8.3 Khai Th\u00e1c C\u00e1c Kh\u00e1ch 1xbet mobile Ch\u01b0a Chuy\u1ec3n \u0110\u1ed5i<\/strong><\/span><\/h3>\n<p>H\u1ec7 th\u1ed1ng CRM gi\u00fap doanh nghi\u1ec7p theo d\u00f5i to\u00e0n b\u1ed9 h\u00e0nh tr\u00ecnh c\u1ee7a kh\u00e1ch 1xbet mobile, t\u1eeb l\u1ea7n ti\u1ebfp x\u00fac \u0111\u1ea7u ti\u00ean \u0111\u1ebfn c\u00e1c t\u01b0\u01a1ng t\u00e1c ti\u1ebfp theo, ngay c\u1ea3 khi h\u1ecd ch\u01b0a th\u1ef1c hi\u1ec7n mua 1xbet mobile. 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B\u1eb1ng c\u00e1ch n\u00e0y, doanh nghi\u1ec7p c\u00f3 th\u1ec3 t\u1ed1i \u0111a h\u00f3a gi\u00e1 tr\u1ecb t\u1eeb c\u00e1c kh\u00e1ch 1xbet mobile ti\u1ec1m n\u0103ng hi\u1ec7n c\u00f3, thay v\u00ec ch\u1ec9 t\u1eadp trung v\u00e0o vi\u1ec7c thu h\u00fat kh\u00e1ch 1xbet mobile m\u1edbi.<\/p>\n<h3><span id=\"84_Xac_Dinh_Diem_Cham_Trong_Hanh_Trinh_Khach_Hang\"><strong>8.4 X\u00e1c \u0110\u1ecbnh \u0110i\u1ec3m Ch\u1ea1m Trong H\u00e0nh Tr\u00ecnh Kh\u00e1ch 1xbet mobile<\/strong><\/span><\/h3>\n<p>Khi theo d\u00f5i m\u1ecdi t\u01b0\u01a1ng t\u00e1c c\u1ee7a kh\u00e1ch 1xbet mobile v\u1edbi th\u01b0\u01a1ng hi\u1ec7u, t\u1eeb vi\u1ec7c truy c\u1eadp website, t\u01b0\u01a1ng t\u00e1c tr\u00ean m\u1ea1ng x\u00e3 h\u1ed9i, \u0111\u1ebfn c\u00e1c cu\u1ed9c g\u1ecdi h\u1ed7 tr\u1ee3, CRM cung c\u1ea5p c\u00e1i nh\u00ecn to\u00e0n di\u1ec7n v\u1ec1 tr\u1ea3i nghi\u1ec7m kh\u00e1ch 1xbet mobile. Th\u00f4ng tin n\u00e0y cho ph\u00e9p doanh nghi\u1ec7p x\u00e1c \u0111\u1ecbnh nh\u1eefng \u0111i\u1ec3m ch\u1ea1m c\u00f3 \u1ea3nh h\u01b0\u1edfng l\u1edbn nh\u1ea5t \u0111\u1ebfn quy\u1ebft \u0111\u1ecbnh mua 1xbet mobile c\u1ee7a kh\u00e1ch 1xbet mobile.<\/p>\n<p>V\u00ed d\u1ee5, CRM c\u00f3 th\u1ec3 cho th\u1ea5y r\u1eb1ng kh\u00e1ch 1xbet mobile th\u01b0\u1eddng xuy\u00ean xem \u0111\u00e1nh gi\u00e1 s\u1ea3n ph\u1ea9m tr\u01b0\u1edbc khi mua 1xbet mobile. T\u1eeb \u0111\u00f3, doanh nghi\u1ec7p c\u00f3 th\u1ec3 t\u1eadp trung v\u00e0o vi\u1ec7c c\u1ea3i thi\u1ec7n v\u00e0 n\u1ed5i b\u1eadt c\u00e1c \u0111\u00e1nh gi\u00e1 t\u00edch c\u1ef1c trong chi\u1ebfn l\u01b0\u1ee3c marketing c\u1ee7a m\u00ecnh.<\/p>\n<h3><span id=\"85_Dieu_Chinh_Chien_Luoc_Tiep_Thi\"><strong>8.5 \u0110i\u1ec1u Ch\u1ec9nh Chi\u1ebfn L\u01b0\u1ee3c Ti\u1ebfp Th\u1ecb<\/strong><\/span><\/h3>\n<p>CRM \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c li\u00ean t\u1ee5c c\u1ea3i thi\u1ec7n v\u00e0 \u0111i\u1ec1u ch\u1ec9nh chi\u1ebfn l\u01b0\u1ee3c ti\u1ebfp th\u1ecb c\u1ee7a doanh nghi\u1ec7p. H\u1ec7 th\u1ed1ng cung c\u1ea5p d\u1eef li\u1ec7u th\u1eddi gian th\u1ef1c v\u1ec1 hi\u1ec7u su\u1ea5t c\u1ee7a c\u00e1c chi\u1ebfn d\u1ecbch marketing, gi\u00fap doanh nghi\u1ec7p nhanh ch\u00f3ng x\u00e1c \u0111\u1ecbnh nh\u1eefng g\u00ec \u0111ang ho\u1ea1t \u0111\u1ed9ng t\u1ed1t v\u00e0 nh\u1eefng g\u00ec c\u1ea7n c\u1ea3i thi\u1ec7n.<\/p>\n<p>Ch\u1eb3ng h\u1ea1n, CRM c\u00f3 th\u1ec3 cho th\u1ea5y r\u1eb1ng m\u1ed9t chi\u1ebfn d\u1ecbch email marketing c\u1ee5 th\u1ec3 \u0111ang c\u00f3 t\u1ef7 l\u1ec7 m\u1edf email v\u00e0 nh\u1ea5p chu\u1ed9t cao h\u01a1n b\u00ecnh th\u01b0\u1eddng. Doanh nghi\u1ec7p c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng th\u00f4ng tin n\u00e0y \u0111\u1ec3 ph\u00e2n t\u00edch nh\u1eefng y\u1ebfu t\u1ed1 l\u00e0m n\u00ean th\u00e0nh c\u00f4ng c\u1ee7a chi\u1ebfn d\u1ecbch n\u00e0y (nh\u01b0 ti\u00eau \u0111\u1ec1 email, n\u1ed9i dung, th\u1eddi gian g\u1eedi) v\u00e0 \u00e1p d\u1ee5ng nh\u1eefng b\u00e0i h\u1ecdc n\u00e0y v\u00e0o c\u00e1c chi\u1ebfn d\u1ecbch t\u01b0\u01a1ng lai.<\/p>\n<figure id=\"attachment_75071\" aria-describedby=\"caption-attachment-75071\" style=\"width: 800px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" class=\"size-full wp-image-75071\" src=\"https:\/\/media-blog.jobsgo.vn\/blog\/wp-content\/uploads\/2023\/01\/quan-tri-quan-he-khach-hang-la-gi.jpg\" alt=\"qu\u1ea3n tr\u1ecb quan h\u1ec7 kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec\" width=\"800\" height=\"550\" srcset=\"https:\/\/media-blog.jobsgo.vn\/blog\/wp-content\/uploads\/2023\/01\/quan-tri-quan-he-khach-hang-la-gi.jpg 800w, https:\/\/media-blog.jobsgo.vn\/blog\/wp-content\/uploads\/2023\/01\/quan-tri-quan-he-khach-hang-la-gi-300x206.jpg 300w, https:\/\/media-blog.jobsgo.vn\/blog\/wp-content\/uploads\/2023\/01\/quan-tri-quan-he-khach-hang-la-gi-150x103.jpg 150w, https:\/\/media-blog.jobsgo.vn\/blog\/wp-content\/uploads\/2023\/01\/quan-tri-quan-he-khach-hang-la-gi-768x528.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><figcaption id=\"caption-attachment-75071\" class=\"wp-caption-text\"><center><em>Vai Tr\u00f2 C\u1ee7a CRM Trong Chi\u1ebfn D\u1ecbch Marketing<\/em><\/center><\/figcaption><\/figure>\n<h2><span id=\"9_Nhung_Dieu_Can_Luu_Y_Khi_Trien_Khai_He_Thong_CRM\"><strong>9. 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Vi\u1ec7c n\u00e0y kh\u00f4ng ch\u1ec9 \u0111\u00f2i h\u1ecfi s\u1ef1 n\u1ed7 l\u1ef1c c\u1ee7a m\u1ed9t b\u00ean \u0111\u01a1n l\u1ebb m\u00e0 c\u1ea7n c\u00f3 s\u1ef1 ph\u1ed1i h\u1ee3p nhu\u1ea7n nhuy\u1ec5n gi\u1eefa l\u00e3nh \u0111\u1ea1o v\u00e0 nh\u00e2n vi\u00ean.<\/p>\n<h3><span id=\"92_Cong_Nghe\"><strong>9.2 C\u00f4ng Ngh\u1ec7<\/strong><\/span><\/h3>\n<p>L\u00e0 n\u1ec1n t\u1ea3ng \u1ee9ng d\u1ee5ng c\u00f4ng ngh\u1ec7 cao trong qu\u1ea3n tr\u1ecb d\u1eef li\u1ec7u kh\u00e1ch 1xbet mobile, CRM c\u00f3 kh\u1ea3 n\u0103ng ph\u1ee5c v\u1ee5 c\u00f4ng vi\u1ec7c m\u1ecdi l\u00fac m\u1ecdi n\u01a1i. Doanh nghi\u1ec7p c\u1ea7n l\u01b0u \u00fd ch\u1ecd \u1ee9ng d\u1ee5ng n\u1ec1n web \u0111\u1ec3 tri\u1ec3n khai tr\u00ean Internet m\u1ed9t c\u00e1ch t\u1ed1i \u01b0u, ti\u1ebft ki\u1ec7m.<\/p>\n<h3><span id=\"93_Van_Hoa_Va_Quy_Trinh_Lam_Viec\"><strong>9.3 V\u0103n H\u00f3a V\u00e0 Quy Tr\u00ecnh L\u00e0m Vi\u1ec7c<\/strong><\/span><\/h3>\n<p>H\u1ec7 th\u1ed1ng qu\u1ea3n tr\u1ecb hi\u1ec7n \u0111\u1ea1i \u0111\u1ebfn \u0111\u00e2u c\u0169ng kh\u00f4ng th\u1ec3 \u0111\u1ea1t hi\u1ec7u qu\u1ea3 t\u1ed1i \u01b0u khi kh\u00f4ng c\u00f3 s\u1ef1 th\u1ed1ng nh\u1ea5t gi\u1eefa \u0111\u1ed9i ng\u0169 nh\u00e2n s\u1ef1. C\u1ea7n \u0111\u1eb7t kh\u00e1ch 1xbet mobile l\u00e0m trung t\u00e2m, t\u1ea5t c\u1ea3 ph\u00f2ng ban t\u1eadp trung v\u00e0 t\u00ecm ra gi\u1ea3i ph\u00e1p t\u1ed1t nh\u1ea5t \u0111\u1ec3 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a c\u00e1c \u201cth\u01b0\u1ee3ng \u0111\u1ebf\u201d.<\/p>\n<h3><span id=\"94_Xay_Dung_Ngan_Hang_Du_Lieu_Khach\"><strong>9.4 X\u00e2y D\u1ef1ng Ng\u00e2n 1xbet mobile D\u1eef Li\u1ec7u Kh\u00e1ch<\/strong><\/span><\/h3>\n<p>Doanh nghi\u1ec7p l\u01b0u \u00fd k\u1ebft h\u1ee3p x\u00e2y d\u1ef1ng d\u1eef li\u1ec7u kh\u00e1ch 1xbet mobile \u0111\u1ec3 ti\u1ebft ki\u1ec7m th\u1eddi gian, chi ph\u00ed v\u00e0 khai th\u00e1c d\u1eef li\u1ec7u kh\u00e1ch 1xbet mobile. Tuy\u1ec7t \u0111\u1ed1i kh\u00f4ng ph\u1ee5 thu\u1ed9c m\u1ed9t c\u00e1ch m\u00e1y m\u00f3c v\u00e0o CRM.<\/p>\n<p><strong>Xem th\u00eam:<a href=\"https:\/\/jobsgo.vn\/blog\/trai-nghiem-khach-hang-la-gi\/\" target=\"_blank\" rel=\"noopener\">Tr\u1ea3i nghi\u1ec7m kh\u00e1ch 1xbet mobile l\u00e0 g\u00ec?<\/a><\/strong><\/p>\n<h2><span id=\"10_Phan_Biet_CRM_Voi_ERP\"><strong>10. Ph\u00e2n Bi\u1ec7t CRM V\u1edbi ERP<\/strong><\/span><\/h2>\n<p>CRM v\u00e0 ERP (Enterprise Resource Planning) \u0111\u1ec1u l\u00e0 nh\u1eefng ph\u1ea7n m\u1ec1m quan tr\u1ecdng gi\u00fap doanh nghi\u1ec7p v\u1eadn h\u00e0nh hi\u1ec7u qu\u1ea3. Tuy nhi\u00ean, 2 h\u1ec7 th\u1ed1ng n\u00e0y c\u00f3 nh\u1eefng \u0111i\u1ec3m kh\u00e1c bi\u1ec7t c\u01a1 b\u1ea3n nh\u01b0 sau:<\/p>\n<table style=\"width: 777px;\">\n<tbody>\n<tr>\n<td style=\"text-align: center; width: 128.234px;\"><strong>Ti\u00eau ch\u00ed so s\u00e1nh<\/strong><\/td>\n<td style=\"text-align: center; width: 318.766px;\"><strong>CRM<\/strong><\/td>\n<td style=\"text-align: center; width: 317px;\"><strong>ERP<\/strong><\/td>\n<\/tr>\n<tr>\n<td style=\"width: 128.234px; text-align: center;\">M\u1ee5c ti\u00eau<\/td>\n<td style=\"width: 318.766px;\">T\u0103ng c\u01b0\u1eddng m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch 1xbet mobile, thu h\u00fat kh\u00e1ch 1xbet mobile ti\u1ec1m n\u0103ng m\u1edbi v\u00e0 th\u00fac \u0111\u1ea9y doanh s\u1ed1 b\u00e1n 1xbet mobile.<\/td>\n<td style=\"width: 317px;\">T\u1ed1i \u01b0u h\u00f3a ho\u1ea1t \u0111\u1ed9ng n\u1ed9i b\u1ed9, qu\u1ea3n l\u00fd hi\u1ec7u qu\u1ea3 c\u00e1c ngu\u1ed3n l\u1ef1c v\u00e0 chu\u1ed7i cung \u1ee9ng.<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 128.234px; text-align: center;\">Ph\u1ea1m vi ho\u1ea1t \u0111\u1ed9ng<\/td>\n<td style=\"width: 318.766px;\">T\u1eadp trung v\u00e0o c\u00e1c ho\u1ea1t \u0111\u1ed9ng li\u00ean quan \u0111\u1ebfn kh\u00e1ch 1xbet mobile, bao g\u1ed3m b\u00e1n 1xbet mobile, marketing, ch\u0103m s\u00f3c kh\u00e1ch 1xbet mobile.<\/td>\n<td style=\"width: 317px;\">Bao g\u1ed3m t\u1ea5t c\u1ea3 c\u00e1c kh\u00eda c\u1ea1nh c\u1ee7a doanh nghi\u1ec7p, t\u1eeb t\u00e0i ch\u00ednh v\u00e0 k\u1ebf to\u00e1n \u0111\u1ebfn s\u1ea3n xu\u1ea5t, kho 1xbet mobile v\u00e0 qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1.<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 128.234px; text-align: center;\">Lo\u1ea1i d\u1eef li\u1ec7u<\/td>\n<td style=\"width: 318.766px;\">D\u1eef li\u1ec7u kh\u00e1ch 1xbet mobile nh\u01b0 th\u00f4ng tin li\u00ean h\u1ec7, l\u1ecbch s\u1eed mua 1xbet mobile, s\u1edf th\u00edch,&#8230;<\/td>\n<td style=\"width: 317px;\">D\u1eef li\u1ec7u t\u00e0i ch\u00ednh, d\u1eef li\u1ec7u s\u1ea3n xu\u1ea5t, d\u1eef li\u1ec7u chu\u1ed7i cung \u1ee9ng, d\u1eef li\u1ec7u nh\u00e2n s\u1ef1,&#8230;<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 128.234px; text-align: center;\">Qu\u00e1 tr\u00ecnh tri\u1ec3n khai<\/td>\n<td style=\"width: 318.766px;\">Th\u01b0\u1eddng \u0111\u01b0\u1ee3c tri\u1ec3n khai nhanh ch\u00f3ng v\u00e0 d\u1ec5 d\u00e0ng h\u01a1n ERP v\u00ec n\u00f3 c\u00f3 ph\u1ea1m vi h\u1eb9p h\u01a1n.<\/td>\n<td style=\"width: 317px;\">Vi\u1ec7c tri\u1ec3n khai ERP th\u01b0\u1eddng ph\u1ee9c t\u1ea1p v\u00e0 t\u1ed1n th\u1eddi gian h\u01a1n do n\u00f3 li\u00ean quan \u0111\u1ebfn vi\u1ec7c t\u00edch h\u1ee3p nhi\u1ec1u h\u1ec7 th\u1ed1ng kh\u00e1c nhau trong doanh nghi\u1ec7p.<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 128.234px; text-align: center;\">Chi ph\u00ed<\/td>\n<td style=\"width: 318.766px;\">Chi ph\u00ed cho h\u1ec7 th\u1ed1ng CRM th\u01b0\u1eddng th\u1ea5p h\u01a1n chi ph\u00ed cho h\u1ec7 th\u1ed1ng ERP.<\/td>\n<td style=\"width: 317px;\">Chi ph\u00ed cho h\u1ec7 th\u1ed1ng ERP c\u00f3 th\u1ec3 dao \u0111\u1ed9ng r\u1ea5t l\u1edbn t\u00f9y thu\u1ed9c v\u00e0o quy m\u00f4 v\u00e0 \u0111\u1ed9 ph\u1ee9c t\u1ea1p c\u1ee7a doanh nghi\u1ec7p.<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 128.234px; text-align: center;\">Kh\u1ea3 n\u0103ng t\u00f9y ch\u1ec9nh<\/td>\n<td style=\"width: 318.766px;\">Th\u01b0\u1eddng c\u00f3 kh\u1ea3 n\u0103ng t\u00f9y ch\u1ec9nh cao h\u01a1n \u0111\u1ec3 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee5 th\u1ec3 c\u1ee7a doanh nghi\u1ec7p.<\/td>\n<td style=\"width: 317px;\">Th\u01b0\u1eddng \u00edt c\u00f3 kh\u1ea3 n\u0103ng t\u00f9y ch\u1ec9nh h\u01a1n do n\u00f3 c\u1ea7n tu\u00e2n theo c\u00e1c ti\u00eau chu\u1ea9n ng\u00e0nh.<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 128.234px; text-align: center;\">Doanh nghi\u1ec7p ph\u00f9 h\u1ee3p<\/td>\n<td style=\"width: 318.766px;\">Ph\u00f9 h\u1ee3p v\u1edbi doanh nghi\u1ec7p \u1edf m\u1ecdi quy m\u00f4.<\/td>\n<td style=\"width: 317px;\">Ph\u00f9 h\u1ee3p h\u01a1n v\u1edbi doanh nghi\u1ec7p v\u1eeba v\u00e0 l\u1edbn c\u00f3 ho\u1ea1t \u0111\u1ed9ng kinh doanh ph\u1ee9c t\u1ea1p.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>V\u1edbi c\u00e1c doanh nghi\u1ec7p Vi\u1ec7t, CRM kh\u00f4ng c\u00f2n l\u00e0 kh\u00e1i ni\u1ec7m xa l\u1ea1. Nh\u01b0ng th\u1ef1c s\u1ef1 hi\u1ec3u v\u00e0 \u00e1p d\u1ee5ng khoa h\u1ecdc kh\u00f4ng nhi\u1ec1u \u0111\u01a1n v\u1ecb l\u00e0m \u0111\u01b0\u1ee3c. Hy v\u1ecdng th\u00f4ng tin chia s\u1ebb c\u1ee7a ch\u00fang t\u00f4i h\u1eefu \u00edch v\u00e0 gi\u00fap doanh nghi\u1ec7p tr\u1ea3 l\u1eddi \u0111\u01b0\u1ee3c c\u00e2u h\u1ecfi<strong>CRM l\u00e0 g\u00ec<\/strong>v\u00e0 t\u1eadn d\u1ee5ng t\u1ed1i \u0111a CRM, gi\u00fap kh\u00e1ch 1xbet mobile c\u1ea3m nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 ch\u0103m s\u00f3c chuy\u00ean nghi\u1ec7p, \u00e2n c\u1ea7n nh\u1ea5t. 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