{"id":49939,"date":"2023-02-16T10:22:39","date_gmt":"2023-02-16T03:22:39","guid":{"rendered":"https:\/\/jobsgo.vn\/blog\/?p=49939"},"modified":"2024-05-07T13:53:24","modified_gmt":"2024-05-07T06:53:24","slug":"bpo-la-gi","status":"publish","type":"post","link":"https:\/\/jobsgo.vn\/blog\/bpo-la-gi\/","title":{"rendered":"BPO l\u00e0 g\u00ec? T\u1ea7m quan tr\u1ecdng c\u1ee7a BPO \u0111\u1ed1i v\u1edbi doanh nghi\u1ec7p"},"content":{"rendered":"\n
BPO l\u00e0 g\u00ec<\/em><\/strong><\/a>? T\u1ea7m quan tr\u1ecdng c\u1ee7a BPO v\u1edbi doanh nghi\u1ec7p nh\u01b0 th\u1ebf n\u00e0o? Trong n\u1ed9i dung b\u00e0i vi\u1ebft n\u00e0y JobsGO s\u1ebd gi\u00fap b\u1ea1n hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 thu\u1eadt ng\u1eef n\u00e0y v\u00e0 l\u01b0u \u00fd quan tr\u1ecdng khi quy\u1ebft \u0111\u1ecbnh thu\u00ea BPO l\u00e0m vi\u1ec7c.<\/em><\/p>\n M\u1ee5c l\u1ee5c<\/p> BPO<\/strong> (Business Process Outsourcing) l\u00e0 ho\u1ea1t \u0111\u1ed9ng thu\u00ea m\u1ed9t doanh nghi\u1ec7p kh\u00e1c th\u1ef1c hi\u1ec7n kh\u1ed1i l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c m\u00e0 c\u00f4ng ty b\u1ea1n \u0111ang c\u1ea7n. H\u1ea7u h\u1ebft doanh nghi\u1ec7p ch\u1ecdn thu\u00ea ngo\u00e0i b\u1edfi h\u1ecd cho r\u1eb1ng c\u00f4ng ty d\u1ecbch v\u1ee5 kia c\u00f3 chuy\u00ean m\u00f4n h\u01a1n, c\u00f3 th\u1ec3 x\u1eed l\u00fd c\u00f4ng vi\u1ec7c t\u1ed1t h\u01a1n l\u00e0 t\u1ef1 l\u00e0m.<\/p><\/blockquote>\n Hi\u1ec7n nay c\u00f3 r\u1ea5t nhi\u1ec1u c\u00f4ng ty l\u00e0m Outsourcing, h\u1ecd cung c\u1ea5p c\u00e1c d\u1ecbch v\u1ee5 kh\u00e1c nhau cho kh\u00e1ch h\u00e0ng nh\u01b0: Qu\u1ea3ng c\u00e1o, SEO<\/strong><\/a>, c\u00f4ng ngh\u1ec7,\u2026<\/p>\n Doanh nghi\u1ec7p mu\u1ed1n thu\u00ea Business Process Outsourcing<\/strong> h\u1ecd s\u1ebd th\u01b0\u1eddng s\u1eafp x\u1ebfp kh\u1ed1i l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c mu\u1ed1n thu\u00ea th\u00e0nh 2 lo\u1ea1i:<\/p>\n Tr\u00ean th\u1ebf gi\u1edbi, nhi\u1ec1u ng\u01b0\u1eddi v\u1eabn cho r\u1eb1ng BPO<\/strong> xu\u1ea5t hi\u1ec7n \u1edf \u1ea4n \u0110\u1ed9 \u0111\u1ea7u ti\u00ean. Th\u1ebf nh\u01b0ng v\u1ec1 sau ng\u01b0\u1eddi ta ph\u00e1t hi\u1ec7n ra Philippines n\u00f3i ti\u1ebfng Anh t\u1ed1t h\u01a1n ng\u01b0\u1eddi \u1ea4n \u0110\u1ed9, tr\u00ecnh \u0111\u1ed9 nh\u00e2n l\u1ef1c c\u1ee7a \u0111\u1ea5t n\u01b0\u1edbc n\u00e0y cao. \u0110\u1eb7c bi\u1ec7t Philippines c\u00f2n \u0111\u01b0\u1ee3c t\u1ea1o \u0111i\u1ec1u ki\u1ec7n \u0111\u1ec3 c\u00e1c d\u1ecbch v\u1ee5 thu\u00ea ngo\u00e0i ph\u00e1t tri\u1ec3n. Trong su\u1ed1t nh\u1eefng n\u0103m 1990 th\u00ec Philippines \u0111\u01b0\u1ee3c cho l\u00e0 n\u01a1i ph\u00e1t tri\u1ec3n \u0111\u1ec9nh cao c\u1ee7a BPO.<\/p>\n T\u1ea1i Vi\u1ec7t Nam, BPO<\/strong> \u0111\u01b0\u1ee3c nh\u1eafc \u0111\u1ebfn t\u1eeb cu\u1ed1i n\u0103m 2005, nh\u01b0ng \u0111\u1ebfn m\u00e3i n\u0103m 2007 m\u1edbi c\u00f3 kho\u1ea3ng 17% doanh nghi\u1ec7p s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 n\u00e0y. C\u00e1c n\u0103m v\u1ec1 sau, BPO ph\u00e1t tri\u1ec3n m\u1ea1nh m\u1ebd \u1edf n\u01b0\u1edbc ta, h\u1ea7u h\u1ebft c\u00e1c doanh nghi\u1ec7p \u0111\u1ec1u thu\u00ea ngo\u00e0i m\u1ed9t m\u1ea3ng n\u00e0o \u0111\u00f3.<\/p>\n Xem th\u00eam: Thu\u00ea ngo\u00e0i nh\u00e2n s\u1ef1 l\u00e0 g\u00ec<\/a>? T\u1ed5ng h\u1ee3p th\u00f4ng tin b\u1ed5 \u00edch cho b\u1ea1n<\/strong><\/p>\n Vi\u1ec7c s\u1eed d\u1ee5ng BPO<\/strong> c\u0169ng c\u00f3 nh\u1eefng l\u1ee3i \u00edch v\u00e0 r\u1ee7i ro cho doanh nghi\u1ec7p. Ch\u00ednh v\u00ec th\u1ebf m\u00e0 doanh nghi\u1ec7p c\u1ea7n ph\u1ea3i n\u1eafm ch\u1eafc \u0111i\u1ec1u n\u00e0y \u0111\u1ec3 kh\u00f4ng m\u1eafc sai l\u1ea7m.<\/p>\n Nh\u1eefng c\u00f4ng ty cung c\u1ea5p BPO<\/strong> c\u00f3 th\u1ec3 ho\u00e0n th\u00e0nh m\u1ed9t quy tr\u00ecnh kinh doanh v\u1edbi chi ph\u00ed th\u1ea5p h\u01a1n n\u1ebfu ch\u00ednh c\u00f4ng ty \u0111\u00f3 th\u1ef1c hi\u1ec7n, \u0111i\u1ec3n h\u00ecnh l\u00e0 ti\u1ebft ki\u1ec7m ti\u1ec1n thu\u1ebf.<\/p>\n Trong tr\u01b0\u1eddng h\u1ee3p doanh nghi\u1ec7p tuy\u1ec3n nh\u00e2n vi\u00ean m\u1edbi s\u1ebd m\u1ea5t r\u1ea5t nhi\u1ec1u th\u1eddi gian v\u00e0 chi ph\u00ed cho vi\u1ec7c \u0111\u00e0o t\u1ea1o, gi\u00fap h\u1ecd th\u00edch nghi v\u1edbi m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c. Tuy nhi\u00ean khi thu\u00ea ngo\u00e0i th\u00ec BPO<\/strong> \u0111\u00e3 c\u00f3 c\u1ea3 m\u1ed9t \u0111\u1ed9i ng\u0169 nh\u00e2n l\u1ef1c t\u1ed1t \u0111\u1ec3 l\u00e0m vi\u1ec7c \u0111\u00f3. Nh\u01b0 v\u1eady s\u1ebd gi\u00fap doanh nghi\u1ec7p lo\u1ea1i b\u1ecf kh\u00f3 kh\u0103n trong kh\u00e2u \u0111\u00e0o t\u1ea1o, tuy\u1ec3n d\u1ee5ng, \u0111\u1eb7c bi\u1ec7t c\u00f2n \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng nh\u00e2n t\u00e0i m\u1ecdi l\u00fac.<\/p>\n B\u00ean BPO<\/strong> c\u00f3 kh\u1ea3 n\u0103ng, chuy\u00ean m\u00f4n \u0111\u1ec3 gi\u00fap doanh nghi\u1ec7p b\u1ea1n ho\u00e0n th\u00e0nh c\u00f4ng vi\u1ec7c v\u1edbi \u0111\u1ed9 ch\u00ednh x\u00e1c cao, ti\u1ebft ki\u1ec7m th\u1eddi gian r\u1ea5t nhi\u1ec1u.<\/p>\n Khi c\u00f3 m\u1ed9t \u0111\u1ed9i ng\u0169 nh\u00e2n l\u1ef1c ngo\u00e0i gi\u00fap doanh nghi\u1ec7p b\u1ea1n x\u1eed l\u00fd c\u00e1c c\u00f4ng vi\u1ec7c kh\u00f4ng ph\u1ea3i chuy\u00ean m\u00f4n th\u00ec gi\u1edd \u0111\u00e2y b\u1ea1n c\u00f3 th\u1ec3 t\u1eadp trung nh\u00e2n l\u1ef1c, \u0111\u01b0a ra nhi\u1ec1u \u00fd t\u01b0\u1edfng v\u00e0 m\u1edf r\u1ed9ng ho\u1ea1t \u0111\u1ed9ng kinh doanh c\u1ee7a m\u00ecnh.<\/p>\n V\u1ea5n \u0111\u1ec1 k\u1ebft n\u1ed1i c\u00f4ng ty tuy\u1ec3n d\u1ee5ng<\/strong><\/a> v\u00e0 nh\u00e0 cung c\u1ea5p BPO<\/strong> s\u1ebd t\u1ea1o ra l\u1ed7 h\u1ed5ng an ninh, l\u1ee3i d\u1ee5ng \u0111i\u1ec1u \u0111\u00f3 t\u1ed5 ch\u1ee9c x\u1ea5u s\u1ebd truy c\u1eadp v\u00e0o h\u1ec7 th\u1ed1ng v\u00e0 l\u1ea5y c\u1eafp d\u1eef li\u1ec7u. V\u00ec v\u1eady doanh nghi\u1ec7p thu\u00ea d\u1ecbch v\u1ee5 BPO c\u1ea7n l\u01b0u \u00fd \u0111\u1ebfn v\u1ea5n \u0111\u1ec1 n\u00e0y.<\/p>\n Doanh nghi\u1ec7p c\u1ee7a b\u1ea1n ph\u1ea3i ch\u1eafc ch\u1eafn r\u1eb1ng BPO thu\u00ea ngo\u00e0i ph\u1ea3i tu\u00e2n th\u1ee7 lu\u1eadt ph\u00e1p, quy \u0111\u1ecbnh, quy t\u1eafc.<\/p>\n C\u00f3 nhi\u1ec1u doanh nghi\u1ec7p kh\u00f4ng th\u1eadt s\u1ef1 n\u1eafm ch\u1eafc kh\u1ed1i l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c c\u1ea7n ho\u00e0n th\u00e0nh. Cho \u0111\u1ebfn khi b\u00ean BPO<\/strong> nh\u00fang tay v\u00e0o b\u1ecb ph\u00e1t sinh qu\u00e1 nhi\u1ec1u c\u00e1i khi\u1ebfn cho chi ph\u00ed d\u1ef1 ki\u1ebfn cao h\u01a1n b\u00ecnh th\u01b0\u1eddng.<\/p>\n Doanh nghi\u1ec7p c\u00f3 th\u1ec3 g\u1eb7p v\u1ea5n \u0111\u1ec1 v\u1ec1 v\u0103n h\u00f3a l\u00e0m vi\u1ec7c, giao ti\u1ebfp, trao \u0111\u1ed5i tr\u1ef1c ti\u1ebfp th\u01b0\u1eddng xuy\u00ean,\u2026 Ch\u00ednh nh\u1eefng \u0111i\u1ec1u n\u00e0y khi\u1ebfn cho \u0111\u00f4i b\u00ean g\u1eb7p r\u00e0o c\u1ea3n v\u00e0 hi\u1ec7u qu\u1ea3 kh\u00f4ng c\u00f2n t\u1ed1t.<\/p>\n1. BPO l\u00e0 g\u00ec?<\/strong><\/span><\/h2>\n
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2. BPO ra \u0111\u1eddi nh\u01b0 th\u1ebf n\u00e0o?<\/strong><\/span><\/h2>\n
3. L\u1ee3i \u00edch v\u00e0 r\u1ee7i ro BPO mang \u0111\u1ebfn cho doanh nghi\u1ec7p<\/strong><\/span><\/h2>\n
L\u1ee3i \u00edch<\/strong><\/span><\/h3>\n
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R\u1ee7i ro<\/strong><\/span><\/h3>\n
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