{"id":50290,"date":"2023-02-23T09:20:36","date_gmt":"2023-02-23T02:20:36","guid":{"rendered":"https:\/\/jobsgo.vn\/blog\/?p=50290"},"modified":"2024-10-30T08:56:47","modified_gmt":"2024-10-30T01:56:47","slug":"segment-la-gi","status":"publish","type":"post","link":"https:\/\/jobsgo.vn\/blog\/segment-la-gi\/","title":{"rendered":"Segment l\u00e0 g\u00ec? 6 lo\u1ea1i Segmentation trong Marketing b\u1ea1n c\u1ea7n bi\u1ebft"},"content":{"rendered":"\n
Trong Marketing, Segment hay Segmentation l\u00e0 nh\u1eefng thu\u1eadt ng\u1eef \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng kh\u00e1 ph\u1ed5 bi\u1ebfn. V\u1eady <\/em>Segment l\u00e0 g\u00ec<\/em><\/strong><\/a>? Segmentation l\u00e0 g\u00ec? Vai tr\u00f2 c\u1ee7a Segmentation ra sao? C\u00f3 nh\u1eefng lo\u1ea1i Segmentation Marketing n\u00e0o? Trong b\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y, JobsGO s\u1ebd cung c\u1ea5p \u0111\u1ebfn b\u1ea1n \u0111\u1ecdc th\u00f4ng tin chi ti\u1ebft nh\u1ea5t, gi\u1ea3i \u0111\u00e1p v\u1ec1 thu\u1eadt ng\u1eef n\u00e0y.<\/em><\/p>\n M\u1ee5c l\u1ee5c<\/p> Segment<\/strong> hi\u1ec3u \u0111\u01a1n gi\u1ea3n l\u00e0 ph\u1ea7n, ph\u00e2n kh\u00fac, \u0111o\u1ea1n,… \u0110\u00e2y l\u00e0 kh\u00e1i ni\u1ec7m \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 n\u00f3i v\u1ec1 m\u1ed9t ph\u1ea7n c\u1ee7a th\u1ee9 g\u00ec \u0111\u00f3 l\u1edbn hay \u0111\u1ea7y \u0111\u1ee7 h\u01a1n.<\/p><\/blockquote>\n Hi\u1ec7n nay, thu\u1eadt ng\u1eef Segment d\u00f9ng trong kh\u00e1 nhi\u1ec1u l\u0129nh v\u1ef1c kh\u00e1c nhau nh\u01b0 m\u1ea1ng m\u00e1y t\u00ednh, \u0111i\u1ec7n \u1ea3nh, ngh\u1ec7 thu\u1eadt,… Tuy nhi\u00ean, ph\u1ed5 bi\u1ebfn nh\u1ea5t ch\u00ednh l\u00e0 trong Marketing.<\/p>\n Trong Marketing, Segment<\/strong> th\u01b0\u1eddng k\u1ebft h\u1ee3p v\u1edbi thu\u1eadt ng\u1eef kh\u00e1c v\u00e0 mang nhi\u1ec1u \u00fd ngh\u0129a kh\u00e1c nhau. Ch\u1eb3ng h\u1ea1n nh\u01b0 Customer\/Target Audience Segment l\u00e0 ph\u00e2n kh\u00fac kh\u00e1ch h\u00e0ng hay Market Segments l\u00e0 ph\u00e2n kh\u00fac th\u1ecb tr\u01b0\u1eddng,… Nh\u00ecn chung, n\u00f3 ch\u1ec9 \u0111\u1ebfn m\u1ed9t nh\u00f3m \u0111\u1ed1i t\u01b0\u1ee3ng mang \u0111\u1eb7c \u0111i\u1ec3m, ti\u00eau ch\u00ed gi\u1ed1ng nhau v\u00e0 l\u00e0 m\u1ee5c ti\u00eau m\u00e0 doanh nghi\u1ec7p mu\u1ed1n h\u01b0\u1edbng t\u1edbi.<\/p>\n Micro Segment l\u00e0 si\u00eau ph\u00e2n kh\u00fac th\u1ecb tr\u01b0\u1eddng, t\u1ee9c l\u00e0 nh\u1eefng ph\u00e2n kh\u00fac h\u1eb9p – n\u01a1i m\u00e0 c\u00e1c nh\u00f3m \u0111\u1ed1i t\u01b0\u1ee3ng m\u1ee5c ti\u00eau mang \u0111\u1eb7c \u0111i\u1ec3m, ti\u00eau ch\u00ed kh\u00e1c bi\u1ec7t, s\u1ed1 l\u01b0\u1ee3ng c\u0169ng kh\u00e1 \u00edt.<\/p>\n Business Segment l\u00e0 thu\u1eadt ng\u1eef d\u00f9ng \u0111\u1ec3 ch\u1ec9 c\u00e1c ph\u00e2n kh\u00fac ho\u1eb7c \u0111\u01a1n v\u1ecb kinh doanh c\u1ee7a m\u1ed9t t\u1ed5 ch\u1ee9c, doanh nghi\u1ec7p. Business Segment s\u1ebd t\u1ea1o ra doanh thu t\u1eeb ho\u1ea1t \u0111\u1ed9ng b\u00e1n 1 s\u1ea3n ph\u1ea9m\/1 d\u00f2ng s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 ri\u00eang, kh\u00f4ng thu\u1ed9c tr\u1ecdng t\u00e2m l\u0129nh v\u1ef1c kinh doanh c\u1ee7a doanh nghi\u1ec7p.<\/p>\n Sub Segment \u0111\u01b0\u1ee3c hi\u1ec3u l\u00e0 ph\u00e2n kh\u00fac ph\u1ee5, n\u00f3 m\u00f4 t\u1ea3 m\u1ed9t nh\u00f3m kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau<\/strong><\/a> m\u00e0 doanh nghi\u1ec7p h\u01b0\u1edbng t\u1edbi ngo\u00e0i nh\u00f3m kh\u00e1ch h\u00e0ng ch\u00ednh.<\/p>\n \u0110\u00e2y l\u00e0 nh\u1eefng thu\u1eadt ng\u1eef ch\u1ec9 ph\u00e2n kh\u00fac kh\u00e1ch h\u00e0ng c\u1ee7a doanh nghi\u1ec7p. Trong c\u00e1c chi\u1ebfn d\u1ecbch Marketing, doanh nghi\u1ec7p s\u1ebd th\u01b0\u1eddng nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng \u0111\u1ec3 ph\u00e2n chia th\u00e0nh c\u00e1c ph\u00e2n kh\u00fac nh\u1ecf h\u01a1n v\u1edbi c\u00e1c nh\u00f3m kh\u00e1ch h\u00e0ng ri\u00eang.<\/p>\n Segmentation trong Marketing l\u00e0 g\u00ec<\/a><\/strong>? N\u00f3 c\u00f3 \u0111\u1eb7c tr\u01b0ng nh\u01b0 th\u1ebf n\u00e0o? Ti\u1ebfp t\u1ee5c t\u00ecm hi\u1ec3u v\u1edbi JobsGO b\u1ea1n nh\u00e9.<\/p>\n Market Segmentation<\/strong><\/a> ch\u00ednh l\u00e0 ph\u00e2n kh\u00fac th\u1ecb tr\u01b0\u1eddng. Thu\u1eadt ng\u1eef n\u00e0y \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng r\u1ea5t nhi\u1ec1u trong l\u0129nh v\u1ef1c Marketing, ch\u1ec9 nhi\u1ec1u \u0111\u1ed1i t\u01b0\u1ee3ng m\u1ee5c ti\u00eau c\u00f3 nh\u1eefng s\u1edf th\u00edch, nhu c\u1ea7u, h\u00e0nh vi t\u01b0\u01a1ng t\u1ef1 nhau.<\/p>\n Ph\u00e2n kh\u00fac th\u1ecb tr\u01b0\u1eddng l\u00e0 m\u1ed9t trong nh\u1eefng y\u1ebfu t\u1ed1 m\u00e0 doanh nghi\u1ec7p quan t\u00e2m h\u00e0ng \u0111\u1ea7u, d\u00e0nh nhi\u1ec1u th\u1eddi gian \u0111\u1ec3 nghi\u00ean c\u1ee9u, x\u00e1c \u0111\u1ecbnh trong qu\u00e1 tr\u00ecnh x\u00e2y d\u1ef1ng, tri\u1ec3n khai c\u00e1c chi\u1ebfn d\u1ecbch Marketing<\/strong><\/a>.<\/p>\n Market Segmentation<\/strong> l\u00e0 m\u1ed9t qu\u00e1 tr\u00ecnh trong m\u00f4 h\u00ecnh R-STP-MM-I-C. C\u1ee5 th\u1ec3 v\u1ec1 m\u00f4 h\u00ecnh n\u00e0y nh\u01b0 sau:<\/p>\n \u0110\u1ec3 gi\u00fap c\u00e1c b\u1ea1n hi\u1ec3u r\u00f5 h\u01a1n, ch\u00fang t\u00f4i cung c\u1ea5p m\u1ed9t s\u1ed1 th\u00f4ng tin v\u1ec1 \u0111\u1eb7c tr\u01b0ng c\u1ee7a Market Segmentation<\/strong> nh\u01b0 sau:<\/p>\n C\u00f3 th\u1ec3 n\u00f3i, Market Segmentation<\/strong> \u0111\u00f3ng vai tr\u00f2 r\u1ea5t quan tr\u1ecdng \u0111\u1ed1i v\u1edbi ho\u1ea1t \u0111\u1ed9ng Marketing, kinh doanh c\u1ee7a doanh nghi\u1ec7p. C\u1ee5 th\u1ec3, vai tr\u00f2 \u0111\u00f3 th\u1ec3 hi\u1ec7n \u1edf nh\u1eefng kh\u00eda c\u1ea1nh l\u00e0:<\/p>\n Vi\u1ec7c ph\u00e2n kh\u00fac th\u1ecb tr\u01b0\u1eddng s\u1ebd gi\u00fap cho doanh nghi\u1ec7p c\u00f3 th\u1ec3 t\u1eadp trung v\u00e0o nh\u1eefng khu v\u1ef1c, \u0111o\u1ea1n ph\u00f9 h\u1ee3p v\u00e0 h\u1ecd c\u00f3 kh\u1ea3 n\u0103ng \u0111\u00e1p \u1ee9ng nhu c\u1ea7u kh\u00e1ch h\u00e0ng t\u1ed1t nh\u1ea5t.<\/p>\n Theo \u0111\u00f3, thay v\u00ec t\u1ed1n qu\u00e1 nhi\u1ec1u ti\u1ec1n b\u1ea1c, th\u1eddi gian, ngu\u1ed3n nh\u00e2n l\u1ef1c \u1edf nh\u1eefng n\u01a1i c\u1ea1nh tranh cao, doanh nghi\u1ec7p c\u1ea7n ch\u1ecdn \u0111\u00fang Market Segmentation<\/strong> \u0111\u1ec3 ho\u1ea1t \u0111\u1ed9ng kinh doanh \u0111\u1ea1t hi\u1ec7u qu\u1ea3 t\u1ed1t h\u01a1n.<\/p>\n Khi \u0111\u00e3 ph\u00e2n kh\u00fac \u0111\u01b0\u1ee3c th\u1ecb tr\u01b0\u1eddng v\u00e0 t\u1eadp trung cho nh\u1eefng Segment<\/strong> nh\u1ea5t \u0111\u1ecbnh, doanh nghi\u1ec7p s\u1ebd hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 \u0111\u1ed1i t\u01b0\u1ee3ng m\u1ee5c ti\u00eau. T\u1eeb \u0111\u00e2y, h\u1ecd b\u1eaft \u0111\u1ea7u c\u00f3 nh\u1eefng ho\u1ea1t \u0111\u1ed9ng Marketing, x\u00e2y d\u1ef1ng v\u00e0 ph\u00e1t tri\u1ec3n chi\u1ebfn l\u01b0\u1ee3c ph\u00f9 h\u1ee3p cho t\u1eebng nh\u00f3m \u0111\u1ed1i t\u01b0\u1ee3ng, mang \u0111\u1ebfn cho kh\u00e1ch h\u00e0ng nh\u1eefng tr\u1ea3i nghi\u1ec7m th\u00fa v\u1ecb. \u0110i\u1ec1u n\u00e0y c\u0169ng g\u00f3p ph\u1ea7n t\u0103ng kh\u1ea3 n\u0103ng x\u00e2y d\u1ef1ng, \u0111\u1ecbnh v\u1ecb h\u00ecnh \u1ea3nh th\u01b0\u01a1ng hi\u1ec7u t\u1ed1t h\u01a1n.<\/p>\n Nh\u1eefng tr\u1ea3i nghi\u1ec7m m\u00e0 kh\u00e1ch h\u00e0ng c\u00f3 \u0111\u01b0\u1ee3c s\u1ebd \u1ea3nh h\u01b0\u1edfng r\u1ea5t l\u1edbn \u0111\u1ebfn vi\u1ec7c h\u1ecd c\u00f3 quay tr\u1edf l\u1ea1i, ti\u1ebfp t\u1ee5c tin t\u01b0\u1edfng, \u1ee7ng h\u1ed9 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p hay kh\u00f4ng. V\u00e0 vi\u1ec7c tri\u1ec3n khai c\u00e1c ho\u1ea1t \u0111\u1ed9ng ph\u00e2n kh\u00fac th\u1ecb tr\u01b0\u1eddng, x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c nh\u00f3m \u0111\u1ed1i t\u01b0\u1ee3ng c\u1ee5 th\u1ec3, \u0111\u01b0a ra nh\u1eefng chi\u1ebfn l\u01b0\u1ee3c li\u00ean quan \u0111\u1ebfn nhu c\u1ea7u, mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng s\u1ebd gi\u00fap doanh nghi\u1ec7p \u0111\u1ea1t \u0111\u01b0\u1ee3c ti\u00eau ch\u00ed v\u1ec1 tr\u1ea3i nghi\u1ec7m. T\u1eeb \u0111\u00e2y, m\u1ed1i quan h\u1ec7 t\u1ed1t \u0111\u1eb9p v\u1edbi kh\u00e1ch h\u00e0ng s\u1ebd d\u1ea7n h\u00ecnh th\u00e0nh, ph\u00e1t tri\u1ec3n, t\u1ea1o n\u00ean s\u1ef1 trung th\u00e0nh c\u1ee7a h\u1ecd \u0111\u1ed1i v\u1edbi th\u01b0\u01a1ng hi\u1ec7u.<\/p>\n Khi doanh nghi\u1ec7p ti\u1ebfn h\u00e0nh Market Segmentation, c\u00e1c chi\u1ebfn l\u01b0\u1ee3c cho Segment<\/strong> s\u1ebd \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng c\u1ee5 th\u1ec3, ri\u00eang bi\u1ec7t. V\u00e0 t\u1ea1o n\u00ean kh\u1ea3 n\u0103ng kh\u00e1c bi\u1ec7t h\u00f3a cho s\u1ea3n ph\u1ea9m, c\u00e1c th\u00f4ng \u0111i\u1ec7p truy\u1ec1n t\u1ea3i \u0111\u1ebfn kh\u00e1ch h\u00e0ng.<\/p>\n V\u00ec doanh nghi\u1ec7p \u0111\u00e3 ti\u1ebfn h\u00e0nh ph\u00e2n chia th\u1ecb tr\u01b0\u1eddng th\u00e0nh nhi\u1ec1u ph\u00e2n \u0111o\u1ea1n nh\u1ecf v\u1edbi nh\u1eefng \u0111\u1eb7c \u0111i\u1ec3m, ti\u00eau ch\u00ed, khu v\u1ef1c,… kh\u00e1c nhau n\u00ean vi\u1ec7c nh\u1eafm m\u1ee5c ti\u00eau qu\u1ea3ng c\u00e1o c\u0169ng s\u1ebd ch\u00ednh x\u00e1c h\u01a1n. C\u00e1c nh\u00e0 qu\u1ea3ng c\u00e1o s\u1ebd bi\u1ebft \u0111\u01b0\u1ee3c \u0111\u1ed1i t\u01b0\u1ee3ng h\u01b0\u1edbng \u0111\u1ebfn li\u00ean quan \u0111\u1ebfn nh\u1eefng g\u00ec \u0111\u1ec3 tri\u1ec3n khai hi\u1ec7u qu\u1ea3. T\u1eeb \u0111\u00e2y, t\u1ef7 l\u1ec7 t\u01b0\u01a1ng t\u00e1c, chuy\u1ec3n \u0111\u1ed5i c\u0169ng s\u1ebd cao h\u01a1n.<\/p>\n1. Segment l\u00e0 g\u00ec? Nh\u1eefng kh\u00e1i ni\u1ec7m li\u00ean quan \u0111\u1ebfn Segment<\/strong><\/span><\/h2>\n
1.1 Segment l\u00e0 g\u00ec?<\/strong><\/span><\/h3>\n
1.2 Market Segment l\u00e0 g\u00ec?<\/strong><\/span><\/h3>\n
1.3 Micro Segment l\u00e0 g\u00ec?<\/strong><\/span><\/h3>\n
1.4 Business Segment l\u00e0 g\u00ec?<\/strong><\/span><\/h3>\n
1.5 Sub segment l\u00e0 g\u00ec?<\/strong><\/span><\/h3>\n
1.6 Audience Segmentation\/Customer Segmentation l\u00e0 g\u00ec?<\/strong><\/span><\/h3>\n
2. T\u1ed5ng quan v\u1ec1 Market Segmentation trong Marketing<\/strong><\/span><\/h2>\n
2.1 Market Segmentation l\u00e0 g\u00ec?<\/strong><\/span><\/h3>\n
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2.2 \u0110\u1eb7c tr\u01b0ng c\u1ee7a Market Segmentation<\/strong><\/span><\/h3>\n
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3. Vai tr\u00f2 c\u1ee7a Market Segmentation<\/strong><\/span><\/h2>\n
3.1 Vi\u1ec7c s\u1eed d\u1ee5ng ngu\u1ed3n l\u1ef1c \u0111\u1ea1t hi\u1ec7u qu\u1ea3 cao<\/strong><\/span><\/h3>\n
3.2 X\u00e2y d\u1ef1ng th\u01b0\u01a1ng hi\u1ec7u t\u1ed1t h\u01a1n<\/strong><\/span><\/h3>\n
3.3 T\u1ea1o s\u1ef1 trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng v\u1edbi th\u01b0\u01a1ng hi\u1ec7u<\/strong><\/span><\/h3>\n
3.4 Gi\u00fap chi\u1ebfn l\u01b0\u1ee3c kh\u00e1c bi\u1ec7t h\u00f3a \u0111\u1ea1t hi\u1ec7u qu\u1ea3 cao h\u01a1n<\/strong><\/span><\/h3>\n
3.5 Qu\u00e1 tr\u00ecnh nh\u1eafm m\u1ee5c ti\u00eau qu\u1ea3ng c\u00e1o ch\u00ednh x\u00e1c h\u01a1n<\/strong><\/span><\/h3>\n