Theo Wikipedia: D\u1ecbch v\u1ee5 l\u00e0 nh\u1eefng th\u1ee9 t\u01b0\u01a1ng t\u1ef1 nh\u01b0 h\u00e0ng h\u00f3a, nh\u01b0ng l\u00e0 phi v\u1eadt ch\u1ea5t. B\u1ea3n ch\u1ea5t c\u1ee7a d\u1ecbch v\u1ee5 l\u00e0 s\u1ef1 cung \u1ee9ng, \u0111\u1ec3 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u nh\u01b0: d\u1ecbch v\u1ee5 th\u1eddi trang, d\u1ecbch v\u1ee5 du l\u1ecbch, d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe,\u2026 Nh\u1eefng d\u1ecbch v\u1ee5 n\u00e0y mang l\u1ea1i l\u1ee3i nhu\u1eadn cho ch\u1ee7 s\u1edf h\u1eefu.<\/li>\n<\/ul>\nD\u00f9 c\u00f3 nhi\u1ec1u \u0111\u1ecbnh ngh\u0129a kh\u00e1c nhau v\u1ec1 d\u1ecbch v\u1ee5, song, h\u1ea7u h\u1ebft c\u00e1c \u0111\u1ecbnh ngh\u0129a \u0111\u1ec1u th\u1ed1ng nh\u1ea5t kh\u00e1i ni\u1ec7m \u201cd\u1ecbch v\u1ee5 l\u00e0 g\u00ec?\u201d nh\u01b0 sau: d\u1ecbch v\u1ee5 l\u00e0 s\u1ea3n ph\u1ea9m c\u1ee7a ng\u01b0\u1eddi lao \u0111\u1ed9ng, kh\u00f4ng t\u1ed3n t\u1ea1i d\u01b0\u1edbi d\u1ea1ng v\u1eadt th\u1ec3, qu\u00e1 tr\u00ecnh s\u1ea3n xu\u1ea5t, ti\u00eau th\u1ee5 x\u1ea3y ra \u0111\u1ed3ng th\u1eddi v\u00e0 nh\u1eb1m \u0111\u00e1p \u1ee9ng nhu c\u1ea7u s\u1ea3n xu\u1ea5t, ti\u00eau d\u00f9ng.<\/p>\n
D\u1ecbch V\u1ee5 L\u00e0 G\u00ec?<\/em><\/center><\/center><\/figcaption><\/figure>\nD\u1ecbch v\u1ee5 l\u00e0 nh\u1eefng s\u1ea3n ph\u1ea9m kinh t\u1ebf g\u1ed3m c\u00f4ng vi\u1ec7c d\u01b0\u1edbi d\u1ea1ng lao \u0111\u1ed9ng th\u1ec3 l\u1ef1c, qu\u1ea3n l\u00fd, ki\u1ebfn th\u1ee9c, kh\u1ea3 n\u0103ng t\u1ed5 ch\u1ee9c, nh\u1eefng k\u1ef9 n\u0103ng chuy\u00ean m\u00f4n nh\u1eb1m ph\u1ee5c v\u1ee5 cho nhu c\u1ea7u s\u1ea3n xu\u1ea5t kinh doanh ho\u1eb7c sinh ho\u1ea1t ti\u00eau d\u00f9ng c\u1ee7a c\u00e1 nh\u00e2n, t\u1ed5 ch\u1ee9c.<\/p>\n
Trong n\u1ec1n kinh t\u1ebf th\u1ecb tr\u01b0\u1eddng, ho\u1ea1t \u0111\u1ed9ng cung \u1ee9ng d\u1ecbch v\u1ee5 r\u1ea5t \u0111a d\u1ea1ng v\u00e0 phong ph\u00fa. \u0110\u00f3 c\u00f3 th\u1ec3 l\u00e0 c\u00e1c d\u1ecbch v\u1ee5 nh\u01b0 d\u1ecbch v\u1ee5 v\u1eadn chuy\u1ec3n, d\u1ecbch v\u1ee5 b\u1ea3o v\u1ec7, d\u1ecbch v\u1ee5 y t\u1ebf, d\u1ecbch v\u1ee5 gi\u00e1o d\u1ee5c,\u2026<\/p>\n
1.2 Ng\u00e0nh D\u1ecbch V\u1ee5 L\u00e0 G\u00ec?<\/strong><\/span><\/h3>\nNg\u00e0nh d\u1ecbch v\u1ee5 \u0111\u01b0\u1ee3c coi l\u00e0 “ng\u00e0nh c\u00f4ng nghi\u1ec7p kh\u00f4ng kh\u00f3i”, n\u1ed5i b\u1eadt v\u1edbi vi\u1ec7c t\u1ea1o ra c\u00e1c s\u1ea3n ph\u1ea9m v\u00f4 h\u00ecnh, kh\u00e1c bi\u1ec7t ho\u00e0n to\u00e0n v\u1edbi c\u00e1c ng\u00e0nh s\u1ea3n xu\u1ea5t truy\u1ec1n th\u1ed1ng. \u0110i\u1ec1u n\u00e0y kh\u00f4ng ch\u1ec9 th\u1ec3 hi\u1ec7n t\u00ednh ch\u1ea5t \u0111\u1ed9c \u0111\u00e1o c\u1ee7a ng\u00e0nh d\u1ecbch v\u1ee5 m\u00e0 c\u00f2n nh\u1ea5n m\u1ea1nh vai tr\u00f2 quan tr\u1ecdng c\u1ee7a n\u00f3 trong vi\u1ec7c gi\u1ea3m thi\u1ec3u t\u00e1c \u0111\u1ed9ng ti\u00eau c\u1ef1c \u0111\u1ebfn m\u00f4i tr\u01b0\u1eddng. B\u1eb1ng c\u00e1ch cung c\u1ea5p gi\u00e1 tr\u1ecb th\u00f4ng qua c\u00e1c ho\u1ea1t \u0111\u1ed9ng kh\u00f4ng t\u1ea1o ra s\u1ea3n ph\u1ea9m v\u1eadt ch\u1ea5t, ng\u00e0nh d\u1ecbch v\u1ee5 g\u00f3p ph\u1ea7n v\u00e0o s\u1ef1 ph\u00e1t tri\u1ec3n b\u1ec1n v\u1eefng c\u1ee7a x\u00e3 h\u1ed9i, \u0111\u1ed3ng th\u1eddi \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c nh\u1eefng \u0111\u00f2i h\u1ecfi ng\u00e0y c\u00e0ng cao v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c s\u1ed1ng c\u1ee7a ng\u01b0\u1eddi d\u00e2n trong th\u1eddi \u0111\u1ea1i m\u1edbi.<\/p>\n
M\u1ed9t s\u1ed1 lo\u1ea1i s\u1ea3n ph\u1ea9m m\u00e0 ng\u00e0nh d\u1ecbch v\u1ee5 cung c\u1ea5p bao g\u1ed3m:<\/p>\n
\n- D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng.<\/li>\n
- T\u01b0 v\u1ea5n.<\/li>\n
- Ban qu\u1ea3n l\u00fd.<\/li>\n
- Thi\u1ebft k\u1ebf.<\/li>\n
- D\u1eef li\u1ec7u.<\/li>\n
- Th\u00f4ng tin.<\/li>\n
- S\u1ef1 an to\u00e0n.<\/li>\n
- \u00dd t\u01b0\u1edfng.<\/li>\n
- Gi\u00e1o d\u1ee5c.<\/li>\n
- B\u1ea3o d\u01b0\u1ee1ng.<\/li>\n
- S\u1eeda ch\u1eefa.<\/li>\n
- S\u1ea1ch s\u1ebd \/ v\u1ec7 sinh.<\/li>\n
- Ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe.<\/li>\n
- Hi\u1ec3u bi\u1ebft.<\/li>\n
- Kinh nghi\u1ec7m.<\/li>\n<\/ul>\n
2. B\u1ea3n Ch\u1ea5t C\u1ee7a D\u1ecbch V\u1ee5 L\u00e0 G\u00ec?<\/strong><\/span><\/h2>\nV\u1ec1 b\u1ea3n ch\u1ea5t, d\u1ecbch v\u1ee5 l\u00e0 m\u1ed9t qu\u00e1 tr\u00ecnh ph\u1ee9c t\u1ea1p nh\u1eb1m t\u1ea1o ra gi\u00e1 tr\u1ecb, tr\u1ea3i nghi\u1ec7m \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng. \u0110\u00e2y l\u00e0 s\u1ef1 k\u1ebft h\u1ee3p c\u1ee7a nhi\u1ec1u y\u1ebfu t\u1ed1, trong \u0111\u00f3 m\u1ed1i quan h\u1ec7 gi\u1eefa nh\u00e0 cung c\u1ea5p, kh\u00e1ch h\u00e0ng l\u00e0 c\u1ea7n thi\u1ebft, c\u00f9ng v\u1edbi ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 v\u00e0 c\u00e1c l\u1ee3i \u00edch k\u00e8m theo.<\/p>\n
Hi\u1ec7u su\u1ea5t, th\u00e0nh t\u00edch l\u00e0 nh\u1eefng th\u01b0\u1edbc \u0111o quan tr\u1ecdng c\u1ee7a ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5. M\u1ed7i d\u1ecbch v\u1ee5 \u0111\u1ec1u h\u01b0\u1edbng \u0111\u1ebfn vi\u1ec7c mang l\u1ea1i gi\u00e1 tr\u1ecb c\u1ee5 th\u1ec3, nh\u1eb1m \u0111\u00e1p \u1ee9ng, v\u01b0\u1ee3t qua k\u1ef3 v\u1ecdng c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng. S\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng ph\u1ee5 thu\u1ed9c v\u00e0o m\u1ee9c \u0111\u1ed9 m\u00e0 d\u1ecbch v\u1ee5 th\u1ecfa m\u00e3n nhu c\u1ea7u, mong \u0111\u1ee3i c\u1ee7a h\u1ecd, bao g\u1ed3m c\u00e1c ti\u1ec7n \u00edch, tr\u1ea3i nghi\u1ec7m v\u00e0 gi\u00e1 tr\u1ecb gia t\u0103ng trong su\u1ed1t qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng.<\/p>\n
B\u1ea3n Ch\u1ea5t C\u1ee7a D\u1ecbch V\u1ee5 L\u00e0 G\u00ec?<\/em><\/center><\/center><\/figcaption><\/figure>\nKh\u00e1c v\u1edbi s\u1ea3n ph\u1ea9m h\u1eefu h\u00ecnh, d\u1ecbch v\u1ee5 kh\u00f4ng th\u1ec3 l\u01b0u tr\u1eef hay ph\u00e2n ph\u1ed1i theo c\u00e1ch truy\u1ec1n th\u1ed1ng. Qu\u00e1 tr\u00ecnh cung c\u1ea5p d\u1ecbch v\u1ee5 th\u01b0\u1eddng l\u00e0 m\u1ed9t chu\u1ed7i c\u00e1c ho\u1ea1t \u0111\u1ed9ng li\u00ean k\u1ebft, \u0111\u00f2i h\u1ecfi s\u1ef1 ph\u1ed1i h\u1ee3p nh\u1ecbp nh\u00e0ng gi\u1eefa nhi\u1ec1u b\u00ean li\u00ean quan t\u1eeb l\u00fac b\u1eaft \u0111\u1ea7u \u0111\u1ebfn k\u1ebft th\u00fac. Trong su\u1ed1t qu\u00e1 tr\u00ecnh, t\u01b0\u01a1ng t\u00e1c gi\u1eefa nh\u00e0 cung c\u1ea5p, kh\u00e1ch h\u00e0ng \u0111\u00f3ng vai tr\u00f2 quy\u1ebft \u0111\u1ecbnh trong vi\u1ec7c t\u1ea1o ra m\u1ed9t d\u1ecbch v\u1ee5 ch\u1ea5t l\u01b0\u1ee3ng cao, \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c nhu c\u1ea7u ng\u00e0y c\u00e0ng tinh t\u1ebf c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng trong x\u00e3 h\u1ed9i hi\u1ec7n \u0111\u1ea1i.<\/p>\n
3. \u0110\u1eb7c \u0110i\u1ec3m C\u01a1 B\u1ea3n C\u1ee7a D\u1ecbch V\u1ee5<\/strong><\/span><\/h2>\nTrong kinh doanh hi\u1ec7n \u0111\u1ea1i, d\u1ecbch v\u1ee5 mang \u0111\u1ebfn nh\u1eefng gi\u00e1 tr\u1ecb \u0111\u1ed9c \u0111\u00e1o cho n\u1ec1n kinh t\u1ebf v\u00e0 x\u00e3 h\u1ed9i. \u0110\u1ec3 hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 d\u1ecbch v\u1ee5, ch\u00fang ta c\u1ea7n ph\u00e2n t\u00edch n\u0103m \u0111\u1eb7c \u0111i\u1ec3m c\u01a1 b\u1ea3n sau \u0111\u00e2y bao g\u1ed3m:<\/p>\n
3.1 T\u00ednh V\u00f4 H\u00ecnh<\/strong><\/span><\/h3>\nT\u00ednh v\u00f4 h\u00ecnh l\u00e0 \u0111\u1eb7c \u0111i\u1ec3m n\u1ed5i b\u1eadt nh\u1ea5t c\u1ee7a d\u1ecbch v\u1ee5, gi\u00fap ph\u00e2n bi\u1ec7t n\u00f3 v\u1edbi c\u00e1c s\u1ea3n ph\u1ea9m h\u1eefu h\u00ecnh truy\u1ec1n th\u1ed1ng. D\u1ecbch v\u1ee5 kh\u00e1c v\u1edbi m\u1ed9t chi\u1ebfc \u0111i\u1ec7n tho\u1ea1i di \u0111\u1ed9ng hay m\u1ed9t chi\u1ebfc xe h\u01a1i m\u00e0 ng\u01b0\u1eddi ti\u00eau d\u00f9ng c\u00f3 th\u1ec3 nh\u00ecn th\u1ea5y, ch\u1ea1m v\u00e0o, tr\u1ea3i nghi\u1ec7m tr\u01b0\u1edbc khi mua. N\u00f3 t\u1ed3n t\u1ea1i d\u01b0\u1edbi d\u1ea1ng nh\u1eefng tr\u1ea3i nghi\u1ec7m, c\u1ea3m x\u00fac, k\u1ebft qu\u1ea3 m\u00e0 ng\u01b0\u1eddi ti\u00eau d\u00f9ng ch\u1ec9 c\u00f3 th\u1ec3 c\u1ea3m nh\u1eadn sau khi s\u1eed d\u1ee5ng.<\/p>\n
T\u00ednh v\u00f4 h\u00ecnh t\u1ea1o ra nh\u1eefng th\u00e1ch th\u1ee9c l\u1edbn trong vi\u1ec7c ti\u1ebfp th\u1ecb, b\u00e1n h\u00e0ng. C\u00e1c nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 ph\u1ea3i n\u1ed7 l\u1ef1c \u0111\u1ec3 “hi\u1ec7n h\u00ecnh h\u00f3a” gi\u00e1 tr\u1ecb c\u1ee7a d\u1ecbch v\u1ee5 th\u00f4ng qua c\u00e1c ph\u01b0\u01a1ng ti\u1ec7n kh\u00e1c nhau nh\u01b0 h\u00ecnh \u1ea3nh, video,… t\u1eeb kh\u00e1ch h\u00e0ng c\u0169 hay th\u1eadm ch\u00ed l\u00e0 c\u00e1c b\u1eb1ng ch\u1ee9ng v\u1eadt ch\u1ea5t li\u00ean quan \u0111\u1ebfn d\u1ecbch v\u1ee5.<\/p>\n
V\u00ed d\u1ee5, m\u1ed9t c\u00f4ng ty du l\u1ecbch c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng h\u00ecnh \u1ea3nh \u0111\u1eb9p c\u1ee7a c\u00e1c \u0111i\u1ec3m \u0111\u1ebfn, video v\u1ec1 tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng tr\u01b0\u1edbc \u0111\u00f3 hay l\u1ecbch tr\u00ecnh c\u1ee5 th\u1ec3 \u0111\u1ec3 kh\u00e1ch h\u00e0ng h\u00ecnh dung \u0111\u01b0\u1ee3c chuy\u1ebfn \u0111i c\u1ee7a h\u1ecd s\u1ebd nh\u01b0 th\u1ebf n\u00e0o.<\/p>\n
3.2 Kh\u00f4ng Th\u1ec3 T\u00e1ch R\u1eddi<\/strong><\/span><\/h3>\n\u0110\u1eb7c \u0111i\u1ec3m kh\u00f4ng th\u1ec3 t\u00e1ch r\u1eddi c\u1ee7a d\u1ecbch v\u1ee5 th\u1ec3 hi\u1ec7n m\u1ed1i quan h\u1ec7 g\u1eafn b\u00f3 ch\u1eb7t ch\u1ebd gi\u1eefa nh\u00e0 cung c\u1ea5p, ng\u01b0\u1eddi ti\u00eau d\u00f9ng trong qu\u00e1 tr\u00ecnh t\u1ea1o ra v\u00e0 ti\u00eau th\u1ee5 d\u1ecbch v\u1ee5. Kh\u00e1c v\u1edbi s\u1ea3n ph\u1ea9m h\u1eefu h\u00ecnh c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1ea3n xu\u1ea5t, l\u01b0u kho, ti\u00eau th\u1ee5 \u1edf c\u00e1c th\u1eddi \u0111i\u1ec3m kh\u00e1c nhau, d\u1ecbch v\u1ee5 th\u01b0\u1eddng \u0111\u01b0\u1ee3c t\u1ea1o ra, ti\u00eau th\u1ee5 \u0111\u1ed3ng th\u1eddi, \u0111\u00f2i h\u1ecfi s\u1ef1 hi\u1ec7n di\u1ec7n, tham gia c\u1ee7a c\u1ea3 nh\u00e0 cung c\u1ea5p v\u00e0 kh\u00e1ch h\u00e0ng.<\/p>\n
T\u00ednh ch\u1ea5t nh\u01b0 v\u1eady t\u1ea1o ra m\u1ed9t m\u00f4i tr\u01b0\u1eddng t\u01b0\u01a1ng t\u00e1c tr\u1ef1c ti\u1ebfp, n\u01a1i ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 ph\u1ee5 thu\u1ed9c r\u1ea5t nhi\u1ec1u v\u00e0o k\u1ef9 n\u0103ng, th\u00e1i \u0111\u1ed9, hi\u1ec7u su\u1ea5t c\u1ee7a ng\u01b0\u1eddi cung c\u1ea5p d\u1ecbch v\u1ee5. \u0110i\u1ec3n h\u00ecnh nh\u01b0 trong m\u1ed9t bu\u1ed5i t\u01b0 v\u1ea5n t\u00e2m l\u00fd, hi\u1ec7u qu\u1ea3 c\u1ee7a phi\u00ean t\u01b0 v\u1ea5n kh\u00f4ng ch\u1ec9 ph\u1ee5 thu\u1ed9c v\u00e0o ki\u1ebfn th\u1ee9c v\u00e0 k\u1ef9 n\u0103ng c\u1ee7a nh\u00e0 t\u00e2m l\u00fd h\u1ecdc m\u00e0 c\u00f2n ph\u1ee5 thu\u1ed9c v\u00e0o s\u1ef1 c\u1edfi m\u1edf, h\u1ee3p t\u00e1c c\u1ee7a kh\u00e1ch h\u00e0ng. S\u1ef1 t\u01b0\u01a1ng t\u00e1c t\u1ea1o ra m\u1ed9t tr\u1ea3i nghi\u1ec7m \u0111\u1ed9c \u0111\u00e1o cho m\u1ed7i kh\u00e1ch h\u00e0ng, kh\u00f3 c\u00f3 th\u1ec3 sao ch\u00e9p ho\u1eb7c chu\u1ea9n h\u00f3a ho\u00e0n to\u00e0n.<\/p>\n
Hi\u1ec7n nay, nhi\u1ec1u doanh nghi\u1ec7p \u0111\u00e3 \u00e1p d\u1ee5ng c\u00e1c chi\u1ebfn l\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o nh\u00e2n vi\u00ean chuy\u00ean s\u00e2u, x\u00e2y d\u1ef1ng quy tr\u00ecnh chu\u1ea9n h\u00f3a, s\u1eed d\u1ee5ng c\u00f4ng ngh\u1ec7 \u0111\u1ec3 h\u1ed7 tr\u1ee3 qu\u00e1 tr\u00ecnh cung c\u1ea5p d\u1ecbch v\u1ee5. V\u00ed d\u1ee5, c\u00e1c chu\u1ed7i nh\u00e0 h\u00e0ng fast – food nh\u01b0 McDonald’s \u0111\u00e3 ph\u00e1t tri\u1ec3n c\u00e1c quy tr\u00ecnh chi ti\u1ebft cho vi\u1ec7c chu\u1ea9n b\u1ecb v\u00e0 ph\u1ee5c v\u1ee5 th\u1ee9c \u0103n, \u0111\u1ea3m b\u1ea3o t\u00ednh nh\u1ea5t qu\u00e1n trong ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 b\u1ea5t k\u1ec3 \u0111\u1ecba \u0111i\u1ec3m hay nh\u00e2n vi\u00ean ph\u1ee5c v\u1ee5.<\/p>\n
3.3 T\u00ednh Kh\u00f4ng Th\u1ec3 C\u1ea5t Gi\u1eef<\/strong><\/span><\/h3>\nT\u00ednh kh\u00f4ng th\u1ec3 c\u1ea5t gi\u1eef l\u00e0 m\u1ed9t \u0111\u1eb7c \u0111i\u1ec3m quan tr\u1ecdng kh\u00e1c c\u1ee7a d\u1ecbch v\u1ee5, ph\u1ea3n \u00e1nh th\u1ef1c t\u1ebf r\u1eb1ng d\u1ecbch v\u1ee5 kh\u00f4ng th\u1ec3 \u0111\u01b0\u1ee3c s\u1ea3n xu\u1ea5t tr\u01b0\u1edbc, l\u01b0u kho, b\u00e1n sau nh\u01b0 h\u00e0ng h\u00f3a v\u1eadt ch\u1ea5t. \u0110\u00e2y l\u00e0 th\u00e1ch th\u1ee9c trong vi\u1ec7c qu\u1ea3n l\u00fd cung c\u1ea7u v\u00e0 t\u1ed1i \u01b0u h\u00f3a doanh thu, \u0111\u1eb7c bi\u1ec7t trong c\u00e1c ng\u00e0nh d\u1ecbch v\u1ee5 c\u00f3 nhu c\u1ea7u bi\u1ebfn \u0111\u1ed9ng m\u1ea1nh theo th\u1eddi gian.<\/p>\n
C\u00e1c doanh nghi\u1ec7p ph\u1ea3i c\u00f3 chi\u1ebfn l\u01b0\u1ee3c qu\u1ea3n l\u00fd n\u0103ng l\u1ef1c s\u1ea3n xu\u1ea5t, nhu c\u1ea7u m\u1ed9t c\u00e1ch linh ho\u1ea1t, s\u00e1ng t\u1ea1o. C\u1ee5 th\u1ec3, trong ng\u00e0nh kh\u00e1ch s\u1ea1n, m\u1ed9t ph\u00f2ng kh\u00f4ng \u0111\u01b0\u1ee3c \u0111\u1eb7t trong m\u1ed9t \u0111\u00eam s\u1ebd d\u1eabn \u0111\u1ebfn m\u1ea5t doanh thu v\u0129nh vi\u1ec5n cho \u0111\u00eam \u0111\u00f3, kh\u00f4ng th\u1ec3 “l\u01b0u tr\u1eef” \u0111\u1ec3 b\u00e1n v\u00e0o ng\u00e0y h\u00f4m sau. V\u00ec v\u1eady, nhi\u1ec1u kh\u00e1ch s\u1ea1n \u00e1p d\u1ee5ng chi\u1ebfn l\u01b0\u1ee3c \u0111\u1ecbnh gi\u00e1 \u0111\u1ed9ng, gi\u1ea3m gi\u00e1 v\u00e0o nh\u1eefng th\u1eddi \u0111i\u1ec3m c\u00f3 nhu c\u1ea7u th\u1ea5p \u0111\u1ec3 thu h\u00fat kh\u00e1ch h\u00e0ng v\u00e0 t\u0103ng gi\u00e1 v\u00e0o nh\u1eefng th\u1eddi \u0111i\u1ec3m cao \u0111i\u1ec3m \u0111\u1ec3 t\u1ed1i \u0111a h\u00f3a doanh thu.<\/p>\n
C\u00e1c doanh nghi\u1ec7p d\u1ecbch v\u1ee5 c\u0169ng ph\u00e1t tri\u1ec3n nhi\u1ec1u c\u00e1ch s\u00e1ng t\u1ea1o \u0111\u1ec3 “l\u01b0u tr\u1eef” gi\u00e1 tr\u1ecb d\u1ecbch v\u1ee5 d\u01b0\u1edbi c\u00e1c h\u00ecnh th\u1ee9c kh\u00e1c. V\u00ed d\u1ee5, c\u00e1c c\u00f4ng ty t\u01b0 v\u1ea5n c\u00f3 th\u1ec3 ghi l\u1ea1i ki\u1ebfn th\u1ee9c v\u00e0 kinh nghi\u1ec7m t\u1eeb c\u00e1c d\u1ef1 \u00e1n tr\u01b0\u1edbc \u0111\u00f3 v\u00e0o c\u00e1c c\u01a1 s\u1edf d\u1eef li\u1ec7u n\u1ed9i b\u1ed9, cho ph\u00e9p h\u1ecd t\u1eadn d\u1ee5ng l\u1ea1i nh\u1eefng th\u00f4ng tin \u0111\u00f3 trong c\u00e1c d\u1ef1 \u00e1n t\u01b0\u01a1ng lai.<\/p>\n
\u0110\u1eb7c \u0110i\u1ec3m C\u01a1 B\u1ea3n C\u1ee7a D\u1ecbch V\u1ee5<\/em><\/center><\/center><\/figcaption><\/figure>\n3.4 T\u00ednh \u0110a D\u1ea1ng<\/strong><\/span><\/h3>\nT\u00ednh \u0111a d\u1ea1ng c\u1ee7a d\u1ecbch v\u1ee5 ph\u1ea3n \u00e1nh s\u1ef1 kh\u00e1c bi\u1ec7t trong ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u1ea3i nghi\u1ec7m m\u1ed7i l\u1ea7n s\u1eed d\u1ee5ng, ngay c\u1ea3 khi cung c\u1ea5p b\u1edfi c\u00f9ng m\u1ed9t nh\u00e0 cung c\u1ea5p. Nguy\u00ean nh\u00e2n xu\u1ea5t ph\u00e1t t\u1eeb y\u1ebfu t\u1ed1 con ng\u01b0\u1eddi trong qu\u00e1 tr\u00ecnh cung c\u1ea5p d\u1ecbch v\u1ee5, c\u0169ng nh\u01b0 s\u1ef1 t\u01b0\u01a1ng t\u00e1c ph\u1ee9c t\u1ea1p gi\u1eefa nhi\u1ec1u y\u1ebfu t\u1ed1 kh\u00e1c nhau trong m\u00f4i tr\u01b0\u1eddng d\u1ecbch v\u1ee5.<\/p>\n
T\u00ednh \u0111a d\u1ea1ng c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c coi l\u00e0 m\u1ed9t l\u1ee3i th\u1ebf, cho ph\u00e9p doanh nghi\u1ec7p c\u00e1 nh\u00e2n h\u00f3a d\u1ecbch v\u1ee5 \u0111\u1ec3 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee5 th\u1ec3 c\u1ee7a t\u1eebng kh\u00e1ch h\u00e0ng. M\u1ed9t nh\u00e0 t\u1ea1o m\u1eabu t\u00f3c c\u00f3 th\u1ec3 \u0111i\u1ec1u ch\u1ec9nh ki\u1ec3u t\u00f3c d\u1ef1a tr\u00ean \u0111\u1eb7c \u0111i\u1ec3m khu\u00f4n m\u1eb7t, s\u1edf th\u00edch v\u00e0 phong c\u00e1ch s\u1ed1ng c\u1ee7a m\u1ed7i kh\u00e1ch h\u00e0ng, t\u1ea1o ra tr\u1ea3i nghi\u1ec7m \u0111\u1ed9c \u0111\u00e1o cho m\u1ed7i ng\u01b0\u1eddi. \u0110\u1ed3ng th\u1eddi, n\u00f3 c\u0169ng t\u1ea1o ra th\u00e1ch th\u1ee9c trong vi\u1ec7c duy tr\u00ec t\u00ednh nh\u1ea5t qu\u00e1n c\u1ee7a ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5.<\/p>\n
\u0110\u1ec3 qu\u1ea3n l\u00fd t\u00ednh \u0111a d\u1ea1ng, nhi\u1ec1u doanh nghi\u1ec7p \u0111\u00e3 \u1ee9ng d\u1ee5ng c\u00e1c chi\u1ebfn l\u01b0\u1ee3c nh\u01b0 chu\u1ea9n h\u00f3a quy tr\u00ecnh, \u0111\u00e0o t\u1ea1o nh\u00e2n vi\u00ean chuy\u00ean s\u00e2u, s\u1eed d\u1ee5ng c\u00f4ng ngh\u1ec7 \u0111\u1ec3 h\u1ed7 tr\u1ee3 qu\u00e1 tr\u00ecnh cung c\u1ea5p d\u1ecbch v\u1ee5. V\u00ed d\u1ee5, c\u00e1c chu\u1ed7i kh\u00e1ch s\u1ea1n qu\u1ed1c t\u1ebf nh\u01b0 Marriott hay Hilton \u0111\u00e3 ph\u00e1t tri\u1ec3n c\u00e1c ti\u00eau chu\u1ea9n d\u1ecbch v\u1ee5 chi ti\u1ebft, \u00e1p d\u1ee5ng ch\u00fang tr\u00ean to\u00e0n c\u1ea7u \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 nh\u1eadn \u0111\u01b0\u1ee3c tr\u1ea3i nghi\u1ec7m t\u01b0\u01a1ng t\u1ef1 b\u1ea5t k\u1ec3 h\u1ecd \u1edf \u0111\u00e2u. \u0110\u1ed3ng th\u1eddi, h\u1ecd c\u0169ng \u0111\u00e0o t\u1ea1o nh\u00e2n vi\u00ean \u0111\u1ec3 c\u00f3 th\u1ec3 linh ho\u1ea1t \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u00e1 nh\u00e2n c\u1ee7a t\u1eebng kh\u00e1ch h\u00e0ng.<\/p>\n
3.5 S\u1ef1 Tham Gia C\u1ee7a Ng\u01b0\u1eddi D\u00f9ng<\/strong><\/span><\/h3>\nS\u1ef1 tham gia c\u1ee7a ng\u01b0\u1eddi d\u00f9ng ph\u1ea3n \u00e1nh vai tr\u00f2 t\u00edch c\u1ef1c c\u1ee7a kh\u00e1ch h\u00e0ng trong qu\u00e1 tr\u00ecnh t\u1ea1o ra v\u00e0 ti\u00eau th\u1ee5 d\u1ecbch v\u1ee5. Kh\u00e1c v\u1edbi vi\u1ec7c mua s\u1eafm h\u00e0ng h\u00f3a v\u1eadt ch\u1ea5t, n\u01a1i kh\u00e1ch h\u00e0ng ch\u1ee7 y\u1ebfu l\u00e0 ng\u01b0\u1eddi ti\u00eau d\u00f9ng th\u1ee5 \u0111\u1ed9ng, trong l\u0129nh v\u1ef1c d\u1ecbch v\u1ee5, kh\u00e1ch h\u00e0ng th\u01b0\u1eddng \u0111\u00f3ng vai tr\u00f2 nh\u01b0 m\u1ed9t “\u0111\u1ed3ng s\u1ea3n xu\u1ea5t” d\u1ecbch v\u1ee5.<\/p>\n
M\u1ee9c \u0111\u1ed9 tham gia c\u1ee7a kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 kh\u00e1c nhau t\u00f9y thu\u1ed9c v\u00e0o lo\u1ea1i d\u1ecbch v\u1ee5. M\u1ed9t tr\u01b0\u1eddng h\u1ee3p c\u1ee5 th\u1ec3 l\u00e0 trong l\u0129nh v\u1ef1c gi\u00e1o d\u1ee5c, k\u1ebft qu\u1ea3 h\u1ecdc t\u1eadp c\u1ee7a sinh vi\u00ean kh\u00f4ng ch\u1ec9 ph\u1ee5 thu\u1ed9c v\u00e0o ch\u1ea5t l\u01b0\u1ee3ng gi\u1ea3ng d\u1ea1y m\u00e0 c\u00f2n ph\u1ee5 thu\u1ed9c r\u1ea5t l\u1edbn v\u00e0o s\u1ef1 n\u1ed7 l\u1ef1c v\u00e0 tham gia t\u00edch c\u1ef1c c\u1ee7a ch\u00ednh h\u1ecd trong qu\u00e1 tr\u00ecnh h\u1ecdc t\u1eadp.<\/p>\n
\u0110\u1ec3 t\u1eadn d\u1ee5ng hi\u1ec7u qu\u1ea3 s\u1ef1 tham gia c\u1ee7a ng\u01b0\u1eddi d\u00f9ng, nhi\u1ec1u doanh nghi\u1ec7p l\u1ef1a ch\u1ecdn ph\u00e1t tri\u1ec3n c\u00e1c chi\u1ebfn l\u01b0\u1ee3c \u0111\u1ec3 h\u01b0\u1edbng d\u1eabn, khuy\u1ebfn kh\u00edch kh\u00e1ch h\u00e0ng tham gia v\u00e0o qu\u00e1 tr\u00ecnh d\u1ecbch v\u1ee5.<\/p>\n
V\u00ed d\u1ee5, c\u00e1c ph\u00f2ng gym th\u01b0\u1eddng cung c\u1ea5p c\u00e1c bu\u1ed5i h\u01b0\u1edbng d\u1eabn s\u1eed d\u1ee5ng thi\u1ebft b\u1ecb, l\u1eadp k\u1ebf ho\u1ea1ch t\u1eadp luy\u1ec7n cho th\u00e0nh vi\u00ean m\u1edbi, gi\u00fap h\u1ecd c\u00f3 th\u1ec3 t\u1ef1 tin v\u00e0 an to\u00e0n khi s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5. C\u00e1c ng\u00e2n h\u00e0ng ph\u00e1t tri\u1ec3n c\u00e1c \u1ee9ng d\u1ee5ng di \u0111\u1ed9ng th\u00e2n thi\u1ec7n v\u1edbi ng\u01b0\u1eddi d\u00f9ng, cho ph\u00e9p kh\u00e1ch h\u00e0ng t\u1ef1 th\u1ef1c hi\u1ec7n nhi\u1ec1u giao d\u1ecbch m\u00e0 kh\u00f4ng c\u1ea7n \u0111\u1ebfn s\u1ef1 can thi\u1ec7p tr\u1ef1c ti\u1ebfp c\u1ee7a nh\u00e2n vi\u00ean ng\u00e2n h\u00e0ng.<\/p>\n
4. C\u00e1c Lo\u1ea1i D\u1ecbch V\u1ee5 Ph\u1ed5 Bi\u1ebfn Hi\u1ec7n Nay<\/strong><\/span><\/h2>\nTrong n\u1ec1n kinh t\u1ebf hi\u1ec7n \u0111\u1ea1i, d\u1ecbch v\u1ee5 \u0111\u00e3 ph\u00e1t tri\u1ec3n kh\u00f4ng ng\u1eebng v\u1edbi nhi\u1ec1u lo\u1ea1i h\u00ecnh kh\u00e1c nhau, \u0111\u00e1p \u1ee9ng nhu c\u1ea7u \u0111a d\u1ea1ng c\u1ee7a con ng\u01b0\u1eddi, bao g\u1ed3m:<\/p>\n
4.1 Ph\u00e2n Lo\u1ea1i D\u1ef1a Tr\u00ean S\u1ef1 Tham Gia C\u1ee7a Kh\u00e1ch H\u00e0ng<\/strong><\/span><\/h3>\n4.1.1 D\u1ecbch V\u1ee5 Cho Con Ng\u01b0\u1eddi<\/strong><\/span><\/h4>\nD\u1ecbch v\u1ee5 cho con ng\u01b0\u1eddi l\u00e0 lo\u1ea1i h\u00ecnh m\u00e0 kh\u00e1ch h\u00e0ng c\u1ea7n c\u00f3 m\u1eb7t \u0111\u1ec3 tr\u1ef1c ti\u1ebfp tr\u1ea3i nghi\u1ec7m. C\u00f3 hai d\u1ea1ng ch\u00ednh bao g\u1ed3m: d\u1ecbch v\u1ee5 do con ng\u01b0\u1eddi cung c\u1ea5p tr\u1ef1c ti\u1ebfp cho ng\u01b0\u1eddi kh\u00e1c v\u00e0 d\u1ecbch v\u1ee5 li\u00ean quan \u0111\u1ebfn vi\u1ec7c thao t\u00e1c v\u1edbi h\u00e0ng h\u00f3a.<\/p>\n
V\u00ed d\u1ee5 cho d\u1ea1ng th\u1ee9 nh\u1ea5t l\u00e0 c\u00e1c d\u1ecbch v\u1ee5 nh\u01b0 y t\u1ebf, nh\u00e0 h\u00e0ng, s\u1ef1 t\u01b0\u01a1ng t\u00e1c tr\u1ef1c ti\u1ebfp gi\u1eefa kh\u00e1ch h\u00e0ng, ng\u01b0\u1eddi cung c\u1ea5p d\u1ecbch v\u1ee5 r\u1ea5t quan tr\u1ecdng. D\u1ea1ng th\u1ee9 hai bao g\u1ed3m c\u00e1c d\u1ecbch v\u1ee5 nh\u01b0 v\u1eadn t\u1ea3i, n\u01a1i con ng\u01b0\u1eddi \u0111i\u1ec1u khi\u1ec3n ph\u01b0\u01a1ng ti\u1ec7n \u0111\u1ec3 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u di chuy\u1ec3n c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n
4.1.2 X\u1eed L\u00fd Chi\u1ebfm H\u1eefu<\/strong><\/span><\/h4>\nNh\u00f3m th\u1ee9 hai l\u00e0 d\u1ecbch v\u1ee5 x\u1eed l\u00fd t\u00e0i s\u1ea3n. Trong lo\u1ea1i h\u00ecnh n\u00e0y, s\u1ef1 hi\u1ec7n di\u1ec7n c\u1ee7a kh\u00e1ch h\u00e0ng kh\u00f4ng ph\u1ea3i l\u00e0 y\u1ebfu t\u1ed1 b\u1eaft bu\u1ed9c, nh\u01b0ng t\u00e0i s\u1ea3n ho\u1eb7c v\u1eadt ph\u1ea9m c\u1ee7a h\u1ecd c\u1ea7n \u0111\u01b0\u1ee3c g\u1eedi l\u1ea1i \u0111\u1ec3 nh\u1eadn d\u1ecbch v\u1ee5. M\u1ed9t v\u00ed d\u1ee5 ti\u00eau bi\u1ec3u l\u00e0 d\u1ecbch v\u1ee5 s\u1eeda ch\u1eefa \u0111i\u1ec7n tho\u1ea1i di \u0111\u1ed9ng. Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 \u0111em thi\u1ebft b\u1ecb \u0111\u1ebfn c\u1eeda h\u00e0ng, g\u1eedi v\u00e0 quay l\u1ea1i l\u1ea5y sau khi qu\u00e1 tr\u00ecnh s\u1eeda ch\u1eefa ho\u00e0n t\u1ea5t.<\/p>\n
\u0110i\u1ec3m \u0111\u1eb7c tr\u01b0ng c\u1ee7a nh\u00f3m d\u1ecbch v\u1ee5 x\u1eed l\u00fd chi\u1ebfm h\u1eefu l\u00e0 s\u1ef1 t\u00e1ch bi\u1ec7t gi\u1eefa th\u1eddi \u0111i\u1ec3m giao nh\u1eadn t\u00e0i s\u1ea3n v\u00e0 qu\u00e1 tr\u00ecnh th\u1ef1c hi\u1ec7n d\u1ecbch v\u1ee5, cho ph\u00e9p nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 c\u00f3 th\u1ec3 t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh l\u00e0m vi\u1ec7c m\u00e0 kh\u00f4ng b\u1ecb r\u00e0ng bu\u1ed9c b\u1edfi s\u1ef1 c\u00f3 m\u1eb7t c\u1ee7a kh\u00e1ch h\u00e0ng. Tuy nhi\u00ean, n\u00f3 c\u0169ng \u0111\u1eb7t ra y\u00eau c\u1ea7u v\u1ec1 \u0111\u1ed9 tin c\u1eady, tr\u00e1ch nhi\u1ec7m cao \u0111\u1ed1i v\u1edbi nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 trong vi\u1ec7c b\u1ea3o qu\u1ea3n v\u00e0 x\u1eed l\u00fd t\u00e0i s\u1ea3n c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n
4.1.3 X\u1eed L\u00fd Th\u00f4ng Tin<\/strong><\/span><\/h4>\nD\u1ecbch v\u1ee5 x\u1eed l\u00fd th\u00f4ng tin l\u00e0 m\u1ed9t l\u0129nh v\u1ef1c \u0111ang ph\u00e1t tri\u1ec3n m\u1ea1nh m\u1ebd trong th\u1eddi \u0111\u1ea1i s\u1ed1 h\u00f3a. \u0110\u1eb7c \u0111i\u1ec3m n\u1ed5i b\u1eadt c\u1ee7a nh\u00f3m l\u00e0 qu\u00e1 tr\u00ecnh x\u1eed l\u00fd d\u1ecbch v\u1ee5 di\u1ec5n ra t\u1ea1i n\u01a1i th\u00f4ng tin \u0111\u01b0\u1ee3c l\u01b0u tr\u1eef, x\u1eed l\u00fd, kh\u00f4ng \u0111\u00f2i h\u1ecfi s\u1ef1 hi\u1ec7n di\u1ec7n c\u1ee7a kh\u00e1ch h\u00e0ng hay t\u00e0i s\u1ea3n c\u1ee7a h\u1ecd.<\/p>\n
V\u00ed d\u1ee5: c\u00e1c d\u1ecbch v\u1ee5 ng\u00e2n h\u00e0ng tr\u1ef1c tuy\u1ebfn, kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n giao d\u1ecbch chuy\u1ec3n ti\u1ec1n m\u00e0 kh\u00f4ng c\u1ea7n \u0111\u1ebfn ng\u00e2n h\u00e0ng. C\u00e1c l\u0129nh v\u1ef1c kh\u00e1c nh\u01b0 b\u1ea3o hi\u1ec3m, t\u01b0 v\u1ea5n, l\u1eadp tr\u00ecnh, ph\u00e1t tri\u1ec3n web c\u0169ng thu\u1ed9c nh\u00f3m x\u1eed l\u00fd th\u00f4ng tin.<\/p>\n
V\u1edbi s\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a Internet, c\u00f4ng ngh\u1ec7 th\u00f4ng tin, d\u1ecbch v\u1ee5 x\u1eed l\u00fd th\u00f4ng tin \u0111ang tr\u1edf th\u00e0nh m\u1ed9t ng\u00e0nh kinh doanh quan tr\u1ecdng v\u00e0 c\u00f3 ti\u1ec1m n\u0103ng t\u0103ng tr\u01b0\u1edfng cao.<\/p>\n
4.2 Ph\u00e2n Lo\u1ea1i D\u1ef1a Tr\u00ean T\u00ednh V\u00f4 H\u00ecnh<\/strong><\/span><\/h3>\n4.2.1 T\u00e1c \u0110\u1ed9ng T\u1edbi T\u00e2m Tr\u00ed Con Ng\u01b0\u1eddi<\/strong><\/span><\/h4>\nD\u1ecbch v\u1ee5 t\u00e1c \u0111\u1ed9ng \u0111\u1ebfn t\u00e2m tr\u00ed, nh\u1eadn th\u1ee9c l\u00e0 m\u1ed9t l\u0129nh v\u1ef1c \u0111\u1eb7c bi\u1ec7t trong ng\u00e0nh d\u1ecbch v\u1ee5. Nh\u1eefng d\u1ecbch v\u1ee5 nh\u1eb1m m\u1ee5c \u0111\u00edch k\u00edch th\u00edch tr\u00ed tu\u1ec7, c\u1ea3m x\u00fac, s\u1ef1 s\u00e1ng t\u1ea1o c\u1ee7a con ng\u01b0\u1eddi. Ch\u00fang bao g\u1ed3m nhi\u1ec1u l\u0129nh v\u1ef1c \u0111a d\u1ea1ng nh\u01b0 gi\u00e1o d\u1ee5c, ngh\u1ec7 thu\u1eadt bi\u1ec3u di\u1ec5n v\u00e0 truy\u1ec1n th\u00f4ng.<\/p>\n
V\u00ed d\u1ee5, c\u00e1c kh\u00f3a h\u1ecdc tr\u1ef1c tuy\u1ebfn gi\u00fap ng\u01b0\u1eddi h\u1ecdc m\u1edf r\u1ed9ng ki\u1ebfn th\u1ee9c, c\u00e1c bu\u1ed5i bi\u1ec3u di\u1ec5n t\u1ea1i nh\u00e0 h\u00e1t k\u00edch th\u00edch c\u1ea3m x\u00fac, tr\u00ed t\u01b0\u1edfng t\u01b0\u1ee3ng, trong khi c\u00e1c d\u1ecbch v\u1ee5 th\u00f4ng tin cung c\u1ea5p ki\u1ebfn th\u1ee9c, g\u00f3c nh\u00ecn m\u1edbi v\u1ec1 th\u1ebf gi\u1edbi xung quanh.<\/p>\n
4.2.2 H\u01b0\u1edbng T\u1edbi S\u1ea3n Ph\u1ea9m V\u00f4 H\u00ecnh C\u1ee7a Kh\u00e1ch H\u00e0ng<\/strong><\/span><\/h4>\nC\u00f3 m\u1ed9t lo\u1ea1i h\u00ecnh d\u1ecbch v\u1ee5 t\u1eadp trung v\u00e0o vi\u1ec7c b\u1ea3o v\u1ec7 v\u00e0 qu\u1ea3n l\u00fd t\u00e0i s\u1ea3n v\u00f4 h\u00ecnh c\u1ee7a kh\u00e1ch h\u00e0ng. C\u00e1c d\u1ecbch v\u1ee5 bao g\u1ed3m b\u1ea3o hi\u1ec3m, t\u01b0 v\u1ea5n ph\u00e1p l\u00fd, ng\u00e2n h\u00e0ng, \u0111\u1ec1u nh\u1eb1m m\u1ee5c \u0111\u00edch b\u1ea3o v\u1ec7 l\u1ee3i \u00edch t\u00e0i ch\u00ednh, ph\u00e1p l\u00fd c\u1ee7a c\u00e1 nh\u00e2n v\u00e0 t\u1ed5 ch\u1ee9c.<\/p>\n
V\u00ed d\u1ee5, c\u00f4ng ty b\u1ea3o hi\u1ec3m cung c\u1ea5p s\u1ef1 b\u1ea3o v\u1ec7 t\u00e0i ch\u00ednh tr\u01b0\u1edbc nh\u1eefng r\u1ee7i ro kh\u00f4ng l\u01b0\u1eddng tr\u01b0\u1edbc \u0111\u01b0\u1ee3c, trong khi c\u00e1c d\u1ecbch v\u1ee5 ph\u00e1p l\u00fd gi\u00fap kh\u00e1ch h\u00e0ng \u0111i\u1ec1u h\u01b0\u1edbng qua c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u00e1p l\u00fd ph\u1ee9c t\u1ea1p. Ng\u00e2n h\u00e0ng, v\u1edbi c\u00e1c d\u1ecbch v\u1ee5 nh\u01b0 qu\u1ea3n l\u00fd t\u00e0i s\u1ea3n, \u0111\u1ea7u t\u01b0, gi\u00fap kh\u00e1ch h\u00e0ng b\u1ea3o to\u00e0n v\u00e0 ph\u00e1t tri\u1ec3n t\u00e0i s\u1ea3n c\u1ee7a h\u1ecd.<\/p>\n
4.3 Ph\u00e2n Lo\u1ea1i D\u1ef1a Tr\u00ean T\u00ednh H\u1eefu H\u00ecnh<\/strong><\/span><\/h3>\n4.3.1 H\u00e0ng H\u00f3a H\u1eefu H\u00ecnh \u0110i K\u00e8m V\u1edbi D\u1ecbch V\u1ee5<\/strong><\/span><\/h4>\nS\u1ea3n ph\u1ea9m k\u1ebft h\u1ee3p gi\u1eefa h\u00e0ng h\u00f3a h\u1eefu h\u00ecnh v\u00e0 d\u1ecbch v\u1ee5 l\u00e0 m\u00f4 h\u00ecnh kinh doanh ph\u1ed5 bi\u1ebfn trong nhi\u1ec1u ng\u00e0nh ngh\u1ec1. \u0110\u00e2y l\u00e0 c\u00e1ch ti\u1ebfp c\u1eadn to\u00e0n di\u1ec7n, trong \u0111\u00f3 doanh nghi\u1ec7p kh\u00f4ng ch\u1ec9 cung c\u1ea5p s\u1ea3n ph\u1ea9m v\u1eadt ch\u1ea5t m\u00e0 c\u00f2n \u0111i k\u00e8m c\u00e1c d\u1ecbch v\u1ee5 h\u1ed7 tr\u1ee3 nh\u1eb1m n\u00e2ng cao tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n
V\u00ed d\u1ee5: trong ng\u00e0nh c\u00f4ng nghi\u1ec7p \u00f4 t\u00f4, c\u00e1c \u0111\u1ea1i l\u00fd kh\u00f4ng ch\u1ec9 b\u00e1n xe m\u00e0 c\u00f2n cung c\u1ea5p \u0111a d\u1ea1ng d\u1ecbch v\u1ee5 nh\u01b0 b\u1ea3o d\u01b0\u1ee1ng \u0111\u1ecbnh k\u1ef3, s\u1eeda ch\u1eefa, b\u1ea3o h\u00e0nh m\u1edf r\u1ed9ng. Chi\u1ebfn l\u01b0\u1ee3c nh\u01b0 v\u1eady kh\u00f4ng ch\u1ec9 t\u1ea1o ra ngu\u1ed3n doanh thu b\u1ed5 sung m\u00e0 c\u00f2n gi\u00fap x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 l\u00e2u d\u00e0i v\u1edbi kh\u00e1ch h\u00e0ng, t\u0103ng c\u01b0\u1eddng l\u00f2ng trung th\u00e0nh v\u1edbi th\u01b0\u01a1ng hi\u1ec7u.<\/p>\n
Ph\u00e2n Lo\u1ea1i D\u1ef1a Tr\u00ean T\u00ednh H\u1eefu H\u00ecnh<\/em><\/center><\/center><\/figcaption><\/figure>\n4.3.2 D\u1ecbch V\u1ee5 Thu\u1ea7n T\u00fay<\/strong><\/span><\/h4>\nD\u1ecbch v\u1ee5 thu\u1ea7n t\u00fay l\u00e0 m\u00f4 h\u00ecnh kinh doanh t\u1eadp trung ho\u00e0n to\u00e0n v\u00e0o vi\u1ec7c cung c\u1ea5p c\u00e1c gi\u00e1 tr\u1ecb phi v\u1eadt ch\u1ea5t cho kh\u00e1ch h\u00e0ng. Trong \u0111\u00f3, y\u1ebfu t\u1ed1 con ng\u01b0\u1eddi \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng, khi nh\u00e2n vi\u00ean tr\u1ef1c ti\u1ebfp t\u01b0\u01a1ng t\u00e1c v\u00e0 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n
C\u00e1c v\u00ed d\u1ee5 ti\u00eau bi\u1ec3u bao g\u1ed3m d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe, t\u01b0 v\u1ea5n t\u00e0i ch\u00ednh c\u00e1 nh\u00e2n hay c\u00e1c d\u1ecbch v\u1ee5 ng\u00e2n h\u00e0ng. \u0110\u1eb7c \u0111i\u1ec3m n\u1ed5i b\u1eadt c\u1ee7a d\u1ecbch v\u1ee5 thu\u1ea7n t\u00fay l\u00e0 kh\u1ea3 n\u0103ng c\u00e1 nh\u00e2n h\u00f3a cao, \u0111\u00f2i h\u1ecfi s\u1ef1 linh ho\u1ea1t v\u00e0 k\u1ef9 n\u0103ng giao ti\u1ebfp t\u1ed1t t\u1eeb \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean. Ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5, s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng ph\u1ee5 thu\u1ed9c r\u1ea5t l\u1edbn v\u00e0o tr\u00ecnh \u0111\u1ed9 chuy\u00ean m\u00f4n v\u00e0 th\u00e1i \u0111\u1ed9 ph\u1ee5c v\u1ee5 c\u1ee7a ng\u01b0\u1eddi cung c\u1ea5p d\u1ecbch v\u1ee5.<\/p>\n
4.4 Ph\u00e2n Lo\u1ea1i D\u1ef1a Tr\u00ean K\u1ef9 N\u0103ng C\u1ee7a Nh\u00e0 Cung C\u1ea5p D\u1ecbch V\u1ee5<\/strong><\/span><\/h3>\n4.4.1 D\u1ecbch V\u1ee5 Chuy\u00ean Nghi\u1ec7p<\/strong><\/span><\/h4>\nD\u1ecbch v\u1ee5 chuy\u00ean nghi\u1ec7p \u0111\u00f2i h\u1ecfi n\u1ec1n t\u1ea3ng ki\u1ebfn th\u1ee9c s\u00e2u r\u1ed9ng v\u00e0 qu\u00e1 tr\u00ecnh \u0111\u00e0o t\u1ea1o chuy\u00ean s\u00e2u, th\u01b0\u1eddng k\u00e9o d\u00e0i nhi\u1ec1u n\u0103m. Nh\u1eefng ng\u01b0\u1eddi h\u00e0nh ngh\u1ec1 trong l\u0129nh v\u1ef1c nh\u01b0 b\u00e1c s\u0129 hay lu\u1eadt s\u01b0, ph\u1ea3i tr\u1ea3i qua qu\u00e1 tr\u00ecnh h\u1ecdc t\u1eadp nghi\u00eam ng\u1eb7t t\u1ea1i c\u00e1c c\u01a1 s\u1edf gi\u00e1o d\u1ee5c chuy\u00ean bi\u1ec7t, sau \u0111\u00f3 l\u00e0 th\u1eddi gian th\u1ef1c t\u1eadp v\u00e0 li\u00ean t\u1ee5c c\u1eadp nh\u1eadt ki\u1ebfn th\u1ee9c.<\/p>\n
4.4.2 C\u00e1c D\u1ecbch V\u1ee5 Kh\u00f4ng Chuy\u00ean Nghi\u1ec7p<\/strong><\/span><\/h4>\nC\u00e1c d\u1ecbch v\u1ee5 kh\u00f4ng chuy\u00ean nghi\u1ec7p th\u01b0\u1eddng kh\u00f4ng y\u00eau c\u1ea7u b\u1eb1ng c\u1ea5p cao ho\u1eb7c ch\u1ee9ng ch\u1ec9 chuy\u00ean m\u00f4n \u0111\u1eb7c bi\u1ec7t. Nh\u1eefng c\u00f4ng vi\u1ec7c nh\u01b0 th\u1ee3 c\u1eaft t\u00f3c ch\u1eb3ng h\u1ea1n, th\u01b0\u1eddng d\u1ef1a v\u00e0o k\u1ef9 n\u0103ng th\u1ef1c h\u00e0nh v\u00e0 kinh nghi\u1ec7m t\u00edch l\u0169y qua th\u1eddi gian l\u00e0m vi\u1ec7c. M\u1eb7c d\u00f9 v\u1eabn c\u1ea7n s\u1ef1 kh\u00e9o l\u00e9o, k\u1ef9 n\u0103ng giao ti\u1ebfp t\u1ed1t, nh\u01b0ng qu\u00e1 tr\u00ecnh \u0111\u00e0o t\u1ea1o th\u01b0\u1eddng ng\u1eafn h\u01a1n v\u00e0 \u00edt ch\u00ednh th\u1ee9c h\u01a1n so v\u1edbi c\u00e1c ng\u00e0nh ngh\u1ec1 chuy\u00ean m\u00f4n cao.<\/p>\n
4.5 Ph\u00e2n Lo\u1ea1i D\u1ef1a Tr\u00ean Ch\u1ee9c N\u0103ng C\u1ee7a D\u1ecbch V\u1ee5<\/strong><\/span><\/h3>\nT\u00f9y thu\u1ed9c v\u00e0o ch\u1ee9c n\u0103ng, d\u1ecbch v\u1ee5 c\u00f3 th\u1ec3 chia th\u00e0nh c\u00e1c lo\u1ea1i kh\u00e1c nhau nh\u01b0 sau:<\/p>\n
\n- D\u1ecbch v\u1ee5 kinh doanh.<\/li>\n
- D\u1ecbch v\u1ee5 giao ti\u1ebfp.<\/li>\n
- X\u00e2y d\u1ef1ng v\u00e0 k\u1ef9 thu\u1eadt li\u00ean quan.<\/li>\n
- Ph\u00e2n b\u1ed5.<\/li>\n
- Gi\u00e1o d\u1ee5c.<\/li>\n
- M\u00f4i tr\u01b0\u1eddng.<\/li>\n
- C\u00e1c d\u1ecbch v\u1ee5 t\u00e0i ch\u00ednh.<\/li>\n
- C\u00e1c d\u1ecbch v\u1ee5 li\u00ean quan \u0111\u1ebfn s\u1ee9c kh\u1ecfe v\u00e0 x\u00e3 h\u1ed9i.<\/li>\n
- Du l\u1ecbch v\u00e0 c\u00e1c d\u1ecbch v\u1ee5 li\u00ean quan \u0111\u1ebfn du l\u1ecbch.<\/li>\n
- C\u00e1c d\u1ecbch v\u1ee5 gi\u1ea3i tr\u00ed, v\u0103n h\u00f3a v\u00e0 h\u1ed7 tr\u1ee3.<\/li>\n
- V\u1eadn t\u1ea3i.<\/li>\n
- C\u00e1c d\u1ecbch v\u1ee5 kh\u00e1c.<\/li>\n<\/ul>\n
5. Vai Tr\u00f2 C\u1ee7a Ng\u00e0nh D\u1ecbch V\u1ee5 V\u1edbi N\u1ec1n Kinh T\u1ebf<\/strong><\/span><\/h2>\nC\u00e1c ng\u00e0nh d\u1ecbch v\u1ee5 hi\u1ec7n t\u1ea1i l\u00e0 m\u1ed9t ph\u1ea7n thi\u1ebft y\u1ebfu trong x\u00e3 h\u1ed9i nh\u1edd nh\u1eefng vai tr\u00f2 sau:<\/p>\n
5.1 Cung C\u1ea5p C\u00e1c D\u1ecbch V\u1ee5 Thi\u1ebft Y\u1ebfu Cho C\u00f4ng Ch\u00fang<\/strong><\/span><\/h3>\nNg\u00e0nh d\u1ecbch v\u1ee5 \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a x\u00e3 h\u1ed9i. T\u1eeb y t\u1ebf \u0111\u1ebfn giao th\u00f4ng v\u00e0 gi\u00e1o d\u1ee5c, c\u00e1c d\u1ecbch v\u1ee5 t\u1ea1o n\u1ec1n t\u1ea3ng cho cu\u1ed9c s\u1ed1ng h\u00e0ng ng\u00e0y c\u1ee7a ng\u01b0\u1eddi d\u00e2n. Ch\u00fang kh\u00f4ng ch\u1ec9 \u0111\u1ea3m b\u1ea3o s\u1ef1 v\u1eadn h\u00e0nh tr\u01a1n tru c\u1ee7a c\u1ed9ng \u0111\u1ed3ng m\u00e0 c\u00f2n g\u00f3p ph\u1ea7n n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c s\u1ed1ng. S\u1ef1 \u0111a d\u1ea1ng c\u1ee7a c\u00e1c d\u1ecbch v\u1ee5 thi\u1ebft y\u1ebfu ph\u1ea3n \u00e1nh s\u1ef1 ph\u1ee9c t\u1ea1p v\u00e0 nhu c\u1ea7u \u0111a d\u1ea1ng c\u1ee7a x\u00e3 h\u1ed9i hi\u1ec7n \u0111\u1ea1i.<\/p>\n
5.2 T\u1ea1o Tr\u1ea3i Nghi\u1ec7m T\u00edch C\u1ef1c<\/strong><\/span><\/h3>\nB\u00ean c\u1ea1nh vi\u1ec7c \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u01a1 b\u1ea3n, nhi\u1ec1u ng\u00e0nh d\u1ecbch v\u1ee5 c\u00f2n h\u01b0\u1edbng \u0111\u1ebfn vi\u1ec7c t\u1ea1o ra nh\u1eefng tr\u1ea3i nghi\u1ec7m t\u00edch c\u1ef1c, g\u00f3p ph\u1ea7n l\u00e0m phong ph\u00fa \u0111\u1eddi s\u1ed1ng tinh th\u1ea7n c\u1ee7a con ng\u01b0\u1eddi. C\u00e1c l\u0129nh v\u1ef1c nh\u01b0 kh\u00e1ch s\u1ea1n, l\u00e0m \u0111\u1eb9p, gi\u1ea3i tr\u00ed, th\u1ec3 d\u1ee5c kh\u00f4ng ch\u1ec9 cung c\u1ea5p d\u1ecbch v\u1ee5 \u0111\u01a1n thu\u1ea7n m\u00e0 c\u00f2n mang l\u1ea1i gi\u00e1 tr\u1ecb c\u1ea3m x\u00fac, th\u00fac \u0111\u1ea9y s\u1ef1 h\u00e0i l\u00f2ng, h\u1ea1nh ph\u00fac cho kh\u00e1ch h\u00e0ng. Nh\u1eefng tr\u1ea3i nghi\u1ec7m c\u00f3 th\u1ec3 t\u1ea1o ra nhi\u1ec1u k\u1ef7 ni\u1ec7m \u0111\u00e1ng nh\u1edb, gi\u00fap c\u1ea3i thi\u1ec7n s\u1ee9c kh\u1ecfe tinh th\u1ea7n v\u00e0 th\u1ec3 ch\u1ea5t, \u0111\u1ed3ng th\u1eddi t\u0103ng c\u01b0\u1eddng ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c s\u1ed1ng.<\/p>\n
5.3 Cung C\u1ea5p C\u01a1 H\u1ed9i Vi\u1ec7c L\u00e0m<\/strong><\/span><\/h3>\nTrong b\u1ed1i c\u1ea3nh c\u00e1c ng\u00e0nh c\u00f4ng nghi\u1ec7p s\u1ea3n xu\u1ea5t ng\u00e0y c\u00e0ng t\u1ef1 \u0111\u1ed9ng h\u00f3a, khu v\u1ef1c d\u1ecbch v\u1ee5 tr\u1edf th\u00e0nh ngu\u1ed3n cung c\u1ea5p vi\u1ec7c l\u00e0m quan tr\u1ecdng. C\u00e1c l\u0129nh v\u1ef1c nh\u01b0 ph\u00e2n ph\u1ed1i, b\u00e1n l\u1ebb, ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ea1o ra nhi\u1ec1u c\u01a1 h\u1ed9i vi\u1ec7c l\u00e0m m\u1edbi, \u0111\u1eb7c bi\u1ec7t l\u00e0 cho nh\u1eefng ng\u01b0\u1eddi c\u00f3 k\u1ef9 n\u0103ng giao ti\u1ebfp v\u00e0 ph\u1ee5c v\u1ee5 t\u1ed1t. \u0110i\u1ec1u n\u00e0y kh\u00f4ng ch\u1ec9 gi\u00fap gi\u1ea3m t\u1ef7 l\u1ec7 th\u1ea5t nghi\u1ec7p m\u00e0 c\u00f2n t\u1ea1o ra nhi\u1ec1u con \u0111\u01b0\u1eddng s\u1ef1 nghi\u1ec7p \u0111\u1ea7y tri\u1ec3n v\u1ecdng cho nh\u1eefng c\u00e1 nh\u00e2n mu\u1ed1n \u0111\u00f3ng g\u00f3p tr\u1ef1c ti\u1ebfp cho c\u1ed9ng \u0111\u1ed3ng c\u1ee7a h\u1ecd th\u00f4ng qua vi\u1ec7c cung c\u1ea5p c\u00e1c d\u1ecbch v\u1ee5 thi\u1ebft y\u1ebfu.<\/p>\n
Vai Tr\u00f2 C\u1ee7a Ng\u00e0nh D\u1ecbch V\u1ee5 V\u1edbi N\u1ec1n Kinh T\u1ebf<\/em><\/center><\/center><\/figcaption><\/figure>\n5.4 Ho\u1ea1t \u0110\u1ed9ng Nh\u01b0 M\u1ed9t D\u1ea5u Hi\u1ec7u C\u1ee7a T\u0103ng Tr\u01b0\u1edfng Kinh T\u1ebf<\/strong><\/span><\/h3>\nS\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a ng\u00e0nh d\u1ecbch v\u1ee5 th\u01b0\u1eddng \u0111\u01b0\u1ee3c xem nh\u01b0 m\u1ed9t ch\u1ec9 b\u00e1o quan tr\u1ecdng v\u1ec1 s\u1ee9c kh\u1ecfe c\u1ee7a n\u1ec1n kinh t\u1ebf. Khi n\u1ec1n kinh t\u1ebf t\u0103ng tr\u01b0\u1edfng, nhu c\u1ea7u v\u1ec1 c\u00e1c d\u1ecbch v\u1ee5 m\u1edbi, \u0111a d\u1ea1ng c\u0169ng t\u0103ng theo, d\u1eabn \u0111\u1ebfn s\u1ef1 m\u1edf r\u1ed9ng c\u1ee7a khu v\u1ef1c d\u1ecbch v\u1ee5. Khi \u0111\u00f3, c\u00e1c d\u1ecbch v\u1ee5 m\u1edbi xu\u1ea5t hi\u1ec7n \u0111\u1ec3 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u ng\u00e0y c\u00e0ng t\u0103ng c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng, doanh nghi\u1ec7p, t\u1eeb \u0111\u00f3 th\u00fac \u0111\u1ea9y s\u1ef1 \u0111\u1ed5i m\u1edbi v\u00e0 t\u0103ng tr\u01b0\u1edfng kinh t\u1ebf. S\u1ef1 \u0111\u00f3ng g\u00f3p ng\u00e0y c\u00e0ng l\u1edbn c\u1ee7a ng\u00e0nh d\u1ecbch v\u1ee5 v\u00e0o GDP to\u00e0n c\u1ea7u minh ch\u1ee9ng cho vai tr\u00f2 c\u1ee7a n\u00f3 trong n\u1ec1n kinh t\u1ebf hi\u1ec7n \u0111\u1ea1i.<\/p>\n
6. V\u00ed D\u1ee5 C\u00e1c Nh\u00f3m Ng\u00e0nh D\u1ecbch V\u1ee5<\/strong><\/span><\/h2>\nD\u01b0\u1edbi \u0111\u00e2y l\u00e0 b\u1ea3ng t\u1ed5ng h\u1ee3p m\u1ed9t s\u1ed1 v\u00ed d\u1ee5 c\u00e1c nh\u00f3m ng\u00e0nh d\u1ecbch v\u1ee5 t\u1eeb nh\u1eefng l\u0129nh v\u1ef1c truy\u1ec1n th\u1ed1ng t\u1edbi c\u00e1c m\u00f4 h\u00ecnh kinh doanh m\u1edbi, c\u1ee5 th\u1ec3:<\/p>\n
\n\n\nL\u0129nh v\u1ef1c d\u1ecbch v\u1ee5<\/strong><\/td>\nV\u00ed d\u1ee5<\/strong><\/td>\n<\/tr>\n\n\n Du l\u1ecbch – l\u1eef h\u00e0nh<\/p>\n<\/td>\n | \n\n- \u0110\u1ea1i l\u00fd du l\u1ecbch tr\u1ef1c tuy\u1ebfn.<\/li>\n
- H\u01b0\u1edbng d\u1eabn vi\u00ean \u0111\u1ecba ph\u01b0\u01a1ng.<\/li>\n
- D\u1ecbch v\u1ee5 cho thu\u00ea xe t\u1ef1 l\u00e1i.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
\nT\u00e0i ch\u00ednh v\u00e0 \u0111\u1ea7u t\u01b0<\/td>\n | \n\n- T\u01b0 v\u1ea5n qu\u1ea3n l\u00fd t\u00e0i s\u1ea3n c\u00e1 nh\u00e2n.<\/li>\n
- N\u1ec1n t\u1ea3ng giao d\u1ecbch ch\u1ee9ng kho\u00e1n.<\/li>\n
- D\u1ecbch v\u1ee5 b\u1ea3o hi\u1ec3m nh\u00e2n th\u1ecd.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
\nTh\u1ec3 d\u1ee5c, th\u1ec3 thao<\/td>\n | \n\n- Ph\u00f2ng t\u1eadp gym 24\/7.<\/li>\n
- Hu\u1ea5n luy\u1ec7n vi\u00ean c\u00e1 nh\u00e2n tr\u1ef1c tuy\u1ebfn.<\/li>\n
- C\u00e2u l\u1ea1c b\u1ed9 yoga ngo\u00e0i tr\u1eddi.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
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