2. M\u00f4 T\u1ea3 C\u00f4ng Vi\u1ec7c Telesales<\/strong><\/span><\/h2>\nSau khi hi\u1ec3u nh\u00e2n vi\u00ean Telesales l\u00e0 g\u00ec<\/strong> r\u1ed3i, JobsGO s\u1ebd c\u00f9ng b\u1ea1n t\u00ecm hi\u1ec3u c\u00f4ng vi\u1ec7c chi ti\u1ebft m\u00e0 nh\u1eefng ng\u01b0\u1eddi l\u00e0m vi\u1ec7c t\u1ea1i v\u1ecb tr\u00ed n\u00e0y c\u1ea7n th\u1ef1c hi\u1ec7n h\u00e0ng ng\u00e0y.<\/p>\n2.1. T\u00ecm Hi\u1ec3u V\u00e0 N\u1eafm R\u00f5 Th\u00f4ng Tin V\u1ec1 S\u1ea3n Ph\u1ea9m\/D\u1ecbch V\u1ee5<\/strong><\/span><\/h3>\nNh\u00e2n vi\u00ean Telesales c\u00f3 tr\u00e1ch nhi\u1ec7m t\u00ecm hi\u1ec3u v\u00e0 n\u1eafm r\u00f5 th\u00f4ng tin v\u1ec1 s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 \u0111ang b\u00e1n \u0111\u1ec3 c\u00f3 th\u1ec3 gi\u1ea3i \u0111\u00e1p m\u1ecdi th\u1eafc m\u1eafc c\u1ee7a kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch linh ho\u1ea1t, ch\u00ednh x\u00e1c. \u0110i\u1ec1u n\u00e0y bao g\u1ed3m vi\u1ec7c hi\u1ec3u r\u00f5 \u0111\u1eb7c \u0111i\u1ec3m, \u01b0u \u0111i\u1ec3m, gi\u00e1 tr\u1ecb m\u00e0 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 mang l\u1ea1i cho kh\u00e1ch h\u00e0ng.<\/p>\n
2.2. G\u1ecdi \u0110i\u1ec7n Gi\u1edbi Thi\u1ec7u S\u1ea3n Ph\u1ea9m\/D\u1ecbch V\u1ee5 T\u1edbi Kh\u00e1ch H\u00e0ng<\/strong><\/span><\/h3>\nSau khi n\u1eafm v\u1eefng th\u00f4ng tin v\u1ec1 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5, nh\u00e2n vi\u00ean Telesales s\u1ebd b\u1eaft \u0111\u1ea7u g\u1ecdi \u0111i\u1ec7n tho\u1ea1i cho kh\u00e1ch h\u00e0ng. Trong giai \u0111o\u1ea1n n\u00e0y, Telesales s\u1eed d\u1ee5ng k\u1ef9 n\u0103ng giao ti\u1ebfp \u0111\u1ec3 gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 m\u1ed9t c\u00e1ch h\u1ea5p d\u1eabn v\u00e0 thuy\u1ebft ph\u1ee5c. Qua cu\u1ed9c tr\u00f2 chuy\u1ec7n, nh\u00e2n vi\u00ean Telesales c\u00f3 th\u1ec3 t\u1ea1o ra s\u1ef1 quan t\u00e2m v\u00e0 th\u00fac \u0111\u1ea9y kh\u00e1ch h\u00e0ng t\u00ecm hi\u1ec3u th\u00eam v\u1ec1 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5.<\/p>\n
2.3. B\u00e1n H\u00e0ng V\u00e0 Ti\u1ebfp Nh\u1eadn Th\u00f4ng Tin Mua H\u00e0ng<\/strong><\/span><\/h3>\nTrong giai \u0111o\u1ea1n n\u00e0y, nh\u00e2n vi\u00ean Telesales chuy\u1ec3n t\u1eeb vi\u1ec7c gi\u1edbi thi\u1ec7u sang qu\u00e1 tr\u00ecnh b\u00e1n h\u00e0ng. C\u00e1c k\u1ef9 thu\u1eadt \u0111\u00e0m ph\u00e1n s\u1ebd \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng \u0111\u1ec3 thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng. Sau khi quy\u1ebft \u0111\u1ecbnh mua \u0111\u01b0\u1ee3c \u0111\u01b0a ra, nh\u00e2n vi\u00ean Telesales ti\u1ebfp nh\u1eadn th\u00f4ng tin \u0111\u1eb7t h\u00e0ng t\u1eeb kh\u00e1ch h\u00e0ng, bao g\u1ed3m th\u00f4ng tin c\u00e1 nh\u00e2n, \u0111\u1ecba ch\u1ec9 giao h\u00e0ng,… \u0111\u1ec3 ho\u00e0n t\u1ea5t qu\u00e1 tr\u00ecnh mua b\u00e1n.<\/p>\n
2.4. Ch\u0103m S\u00f3c Kh\u00e1ch H\u00e0ng<\/strong><\/span><\/h3>\nC\u00f4ng vi\u1ec7c c\u1ee7a Telesales kh\u00f4ng ch\u1ec9 k\u1ebft th\u00fac \u1edf b\u01b0\u1edbc b\u00e1n h\u00e0ng, m\u00e0 nh\u1eefng ng\u01b0\u1eddi l\u00e0m vi\u1ec7c t\u1ea1i v\u1ecb tr\u00ed n\u00e0y c\u00f2n c\u00f3 tr\u00e1ch nhi\u1ec7m ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng th\u1eddi gian sau \u0111\u00f3. Telesales s\u1ebd duy tr\u00ec li\u00ean l\u1ea1c th\u01b0\u1eddng xuy\u00ean v\u1edbi kh\u00e1ch \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o h\u1ecd h\u00e0i l\u00f2ng v\u00e0 hi\u1ec3u r\u00f5 v\u1ec1 c\u00e1ch s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5.<\/p>\n
2.5. Gi\u1ea3i \u0110\u00e1p C\u00e1c Th\u1eafc M\u1eafc C\u1ee7a Kh\u00e1ch<\/strong><\/span><\/h3>\nTrong qu\u00e1 tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, nh\u00e2n vi\u00ean Telesales s\u1ebd \u0111\u1ed1i m\u1eb7t v\u1edbi nhi\u1ec1u th\u1eafc m\u1eafc t\u1eeb ph\u00eda kh\u00e1ch h\u00e0ng. \u0110\u1ec3 c\u00f3 kh\u1ea3 n\u0103ng gi\u1ea3i \u0111\u00e1p m\u1ecdi v\u1ea5n \u0111\u1ec1 m\u1ed9t c\u00e1ch ch\u00ednh x\u00e1c v\u00e0 nhanh ch\u00f3ng, Telesales ph\u1ea3i li\u00ean t\u1ee5c c\u1eadp nh\u1eadt th\u00f4ng tin v\u1ec1 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 v\u00e0 c\u00e1c kh\u00eda c\u1ea1nh li\u00ean quan kh\u00e1c.<\/p>\n
M\u00f4 T\u1ea3 C\u00f4ng Vi\u1ec7c Telesales<\/em><\/center><\/figcaption><\/figure>\n2.6. Ti\u1ebfp Nh\u1eadn, Gi\u1ea3i Quy\u1ebft C\u00e1c Khi\u1ebfu N\u1ea1i, Tranh Ch\u1ea5p<\/strong><\/span><\/h3>\nNh\u00e2n vi\u00ean Telesales c\u0169ng \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c x\u1eed l\u00fd c\u00e1c khi\u1ebfu n\u1ea1i v\u00e0 tranh ch\u1ea5p t\u1eeb ph\u00eda kh\u00e1ch h\u00e0ng. Nh\u1eefng ng\u01b0\u1eddi l\u00e0m vi\u1ec7c t\u1ea1i v\u1ecb tr\u00ed n\u00e0y c\u1ea7n l\u1eafng nghe m\u1ed9t c\u00e1ch ch\u00e2n th\u00e0nh, hi\u1ec3u r\u00f5 v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 cung c\u1ea5p gi\u1ea3i ph\u00e1p ho\u1eb7c h\u1ed7 tr\u1ee3 \u0111\u1ec3 gi\u1ea3i quy\u1ebft t\u00ecnh hu\u1ed1ng m\u1ed9t c\u00e1ch h\u00e0i h\u00f2a, c\u00f3 l\u1ee3i cho c\u1ea3 hai b\u00ean.<\/p>\n
2.7. B\u00e1o C\u00e1o Ti\u1ebfn \u0110\u1ed9 C\u00f4ng Vi\u1ec7c Cho C\u1ea5p Tr\u00ean<\/strong><\/span><\/h3>\nCu\u1ed1i c\u00f9ng, nh\u00e2n vi\u00ean Telesales c\u00f3 tr\u00e1ch nhi\u1ec7m b\u00e1o c\u00e1o ti\u1ebfn \u0111\u1ed9 c\u00f4ng vi\u1ec7c cho c\u1ea5p tr\u00ean. Nhi\u1ec7m v\u1ee5 n\u00e0y bao g\u1ed3m vi\u1ec7c cung c\u1ea5p th\u00f4ng tin v\u1ec1 s\u1ed1 l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi \u0111\u00e3 th\u1ef1c hi\u1ec7n, k\u1ebft qu\u1ea3 b\u00e1n h\u00e0ng, th\u1eafc m\u1eafc c\u1ee7a kh\u00e1ch h\u00e0ng,… B\u1eb1ng c\u00e1ch n\u00e0y, c\u1ea5p tr\u00ean c\u00f3 c\u00e1i nh\u00ecn to\u00e0n di\u1ec7n v\u1ec1 ho\u1ea1t \u0111\u1ed9ng c\u1ee7a nh\u00e2n vi\u00ean v\u00e0 c\u00f3 th\u1ec3 cung c\u1ea5p s\u1ef1 h\u1ed7 tr\u1ee3 n\u1ebfu c\u1ea7n thi\u1ebft.<\/p>\n
3. K\u1ef9 N\u0103ng C\u1ea7n C\u00f3 C\u1ee7a Nh\u00e2n Vi\u00ean Telesales L\u00e0 G\u00ec?<\/strong><\/span><\/h2>\n\n- K\u1ef9 n\u0103ng s\u1eed d\u1ee5ng ph\u1ea7n m\u1ec1m g\u1ecdi \u0111i\u1ec7n, qu\u1ea3n l\u00fd cu\u1ed9c g\u1ecdi: Nh\u00e2n vi\u00ean Telesales c\u1ea7n th\u00e0nh th\u1ea1o vi\u1ec7c s\u1eed d\u1ee5ng ph\u1ea7n m\u1ec1m g\u1ecdi \u0111i\u1ec7n v\u00e0 c\u00f3 kh\u1ea3 n\u0103ng qu\u1ea3n l\u00fd cu\u1ed9c g\u1ecdi m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 \u0111\u1ec3 t\u1ed1i \u01b0u h\u00f3a th\u1eddi gian v\u00e0 t\u0103ng c\u01b0\u1eddng hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c.<\/li>\n
- K\u1ef9 n\u0103ng giao ti\u1ebfp: Kh\u1ea3 n\u0103ng giao ti\u1ebfp t\u1ed1t gi\u00fap nh\u00e2n vi\u00ean Telesales x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 t\u00edch c\u1ef1c v\u1edbi kh\u00e1ch h\u00e0ng, truy\u1ec1n \u0111\u1ea1t th\u00f4ng \u0111i\u1ec7p m\u1ed9t c\u00e1ch r\u00f5 r\u00e0ng v\u00e0 hi\u1ec7u qu\u1ea3 qua cu\u1ed9c g\u1ecdi \u0111i\u1ec7n tho\u1ea1i.<\/li>\n
- K\u1ef9 n\u0103ng b\u00e1n h\u00e0ng, thuy\u1ebft ph\u1ee5c, \u0111\u00e0m ph\u00e1n: K\u1ef9 n\u0103ng n\u00e0y gi\u00fap nh\u00e2n vi\u00ean Telesales c\u00f3 kh\u1ea3 n\u0103ng thuy\u1ebft ph\u1ee5c v\u00e0 \u0111\u00e0m ph\u00e1n v\u1edbi kh\u00e1ch h\u00e0ng, t\u1ea1o ra s\u1ef1 quan t\u00e2m v\u00e0 th\u00fac \u0111\u1ea9y kh\u00e1ch \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng.<\/li>\n
- K\u1ef9 n\u0103ng x\u1eed l\u00fd v\u1ea5n \u0111\u1ec1: Nh\u00e2n vi\u00ean Telesales c\u1ea7n c\u00f3 kh\u1ea3 n\u0103ng x\u1eed l\u00fd m\u1ecdi v\u1ea5n \u0111\u1ec1, th\u1eafc m\u1eafc t\u1eeb ph\u00eda kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch linh ho\u1ea1t v\u00e0 chuy\u00ean nghi\u1ec7p.<\/li>\n
- N\u1eafm v\u1eefng c\u00e1c lo\u1ea1i k\u1ecbch b\u1ea3n ngh\u1ec1 Telesales: Vi\u1ec7c n\u1eafm v\u1eefng c\u00e1c lo\u1ea1i k\u1ecbch b\u1ea3n gi\u00fap nh\u00e2n vi\u00ean Telesales chu\u1ea9n b\u1ecb tr\u01b0\u1edbc c\u00e1c t\u00ecnh hu\u1ed1ng g\u1eb7p ph\u1ea3i trong cu\u1ed9c g\u1ecdi v\u00e0 t\u0103ng s\u1ef1 t\u1ef1 tin khi trao \u0111\u1ed5i v\u1edbi kh\u00e1ch h\u00e0ng.<\/li>\n
- Kh\u1ea3 n\u0103ng ch\u1ecbu \u00e1p l\u1ef1c t\u1ed1t: Telesales th\u01b0\u1eddng \u0111\u1ed1i m\u1eb7t v\u1edbi \u00e1p l\u1ef1c cao do s\u1ed1 l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi v\u00e0 m\u1ee5c ti\u00eau b\u00e1n h\u00e0ng. Kh\u1ea3 n\u0103ng ch\u1ecbu \u00e1p l\u1ef1c t\u1ed1t gi\u00fap h\u1ecd duy tr\u00ec tinh th\u1ea7n l\u1ea1c quan v\u00e0 hi\u1ec7u qu\u1ea3 trong c\u00f4ng vi\u1ec7c.<\/li>\n<\/ul>\n
4. M\u1ed9t S\u1ed1 C\u00f4ng Vi\u1ec7c Telesale Hot Hi\u1ec7n Nay<\/strong><\/span><\/h2>\n
M\u1ed9t S\u1ed1 C\u00f4ng Vi\u1ec7c Telesale Hot Hi\u1ec7n Nay<\/em><\/center><\/figcaption><\/figure>\n4.1. Telesales B\u1ea5t \u0110\u1ed9ng S\u1ea3n<\/strong><\/span><\/h3>\nNh\u00e2n vi\u00ean Telesales l\u00e0 g\u00ec<\/strong> trong l\u0129nh v\u1ef1c b\u1ea5t \u0111\u1ed9ng s\u1ea3n? Nh\u00e2n vi\u00ean Telesales trong l\u0129nh v\u1ef1c b\u1ea5t \u0111\u1ed9ng s\u1ea3n l\u00e0 ng\u01b0\u1eddi li\u00ean l\u1ea1c v\u1edbi kh\u00e1ch h\u00e0ng th\u00f4ng qua \u0111i\u1ec7n tho\u1ea1i \u0111\u1ec3 gi\u1edbi thi\u1ec7u c\u00e1c d\u1ef1 \u00e1n, c\u0103n h\u1ed9, ho\u1eb7c khu \u0111\u00f4 th\u1ecb m\u1edbi,…<\/p>\nD\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 nhi\u1ec7m v\u1ee5 ch\u00ednh c\u1ee7a Telesales b\u1ea5t \u0111\u1ed9ng s\u1ea3n:<\/p>\n
\n- Nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng: Thu th\u1eadp th\u00f4ng tin v\u1ec1 d\u1ef1 \u00e1n b\u1ea5t \u0111\u1ed9ng s\u1ea3n, gi\u00e1 c\u1ea3, xu h\u01b0\u1edbng th\u1ecb tr\u01b0\u1eddng \u0111\u1ec3 c\u00f3 kh\u1ea3 n\u0103ng t\u01b0 v\u1ea5n cho kh\u00e1ch h\u00e0ng.<\/li>\n
- Li\u00ean l\u1ea1c v\u1edbi kh\u00e1ch h\u00e0ng: G\u1ecdi \u0111i\u1ec7n tho\u1ea1i \u0111\u1ec3 gi\u1edbi thi\u1ec7u d\u1ef1 \u00e1n, cung c\u1ea5p th\u00f4ng tin chi ti\u1ebft, l\u00ean l\u1ecbch h\u1eb9n th\u0103m d\u1ef1 \u00e1n cho kh\u00e1ch h\u00e0ng quan t\u00e2m.<\/li>\n
- Thuy\u1ebft ph\u1ee5c v\u00e0 \u0111\u00e0m ph\u00e1n: S\u1eed d\u1ee5ng k\u1ef9 n\u0103ng b\u00e1n h\u00e0ng \u0111\u1ec3 thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng \u0111\u1ebfn th\u0103m v\u00e0 quy\u1ebft \u0111\u1ecbnh mua b\u1ea5t \u0111\u1ed9ng s\u1ea3n.<\/li>\n
- Theo d\u00f5i v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng: Duy tr\u00ec li\u00ean l\u1ea1c sau b\u00e1n h\u00e0ng, gi\u1ea3i \u0111\u00e1p th\u1eafc m\u1eafc v\u00e0 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng trong m\u1ecdi v\u1ea5n \u0111\u1ec1 \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/li>\n<\/ul>\n
L\u01b0\u01a1ng c\u1ee9ng c\u1ee7a Telesales b\u1ea5t \u0111\u1ed9ng s\u1ea3n th\u01b0\u1eddng kh\u00f4ng cao, ph\u1ed5 bi\u1ebfn trong kho\u1ea3ng 3.000.000 – 8.000.000 \u0111\u1ed3ng\/th\u00e1ng t\u00f9y theo n\u0103ng l\u1ef1c, hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c c\u0169ng nh\u01b0 th\u1eddi gian l\u00e0m vi\u1ec7c. Tuy nhi\u00ean, m\u1ee9c hoa h\u1ed3ng cho nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng l\u0129nh v\u1ef1c n\u00e0y l\u00e0 m\u1ed9t con s\u1ed1 kh\u1ee7ng. Do \u0111\u00f3, n\u1ebfu ho\u00e0n th\u00e0nh t\u1ed1t c\u00f4ng vi\u1ec7c, b\u00e1n \u0111\u01b0\u1ee3c nh\u00e0\/\u0111\u1ea5t\/bi\u1ec7t th\u1ef1, Telesales b\u1ea5t \u0111\u1ed9ng s\u1ea3n s\u1ebd c\u00f3 \u0111\u01b0\u1ee3c m\u1ee9c thu nh\u1eadp l\u00ean \u0111\u1ebfn h\u00e0ng ch\u1ee5c tri\u1ec7u \u0111\u1ed3ng, th\u1eadm ch\u00ed h\u00e0ng tr\u0103m tri\u1ec7u \u0111\u1ed3ng m\u1ed7i th\u00e1ng.<\/p>\n
4.2. Telesales B\u1ea3o Hi\u1ec3m<\/strong><\/span><\/h3>\nNh\u00e2n vi\u00ean Telesales l\u00e0 g\u00ec<\/strong> l\u0129nh v\u1ef1c b\u1ea3o hi\u1ec3m? Nh\u00e2n vi\u00ean Telesales b\u1ea3o hi\u1ec3m li\u00ean l\u1ea1c v\u1edbi kh\u00e1ch h\u00e0ng \u0111\u1ec3 t\u01b0 v\u1ea5n v\u1ec1 c\u00e1c s\u1ea3n ph\u1ea9m b\u1ea3o hi\u1ec3m nh\u01b0 b\u1ea3o hi\u1ec3m \u00f4 t\u00f4, b\u1ea3o hi\u1ec3m nh\u00e0, hay b\u1ea3o hi\u1ec3m y t\u1ebf.<\/p>\nD\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 nhi\u1ec7m v\u1ee5 ch\u00ednh c\u1ee7a Telesales b\u1ea3o hi\u1ec3m:<\/p>\n
\n- Hi\u1ec3u r\u00f5 s\u1ea3n ph\u1ea9m b\u1ea3o hi\u1ec3m: N\u1eafm v\u1eefng th\u00f4ng tin v\u1ec1 c\u00e1c lo\u1ea1i b\u1ea3o hi\u1ec3m v\u00e0 c\u00e1c \u0111i\u1ec1u kho\u1ea3n \u0111\u1ec3 c\u00f3 th\u1ec3 gi\u1ea3i th\u00edch r\u00f5 r\u00e0ng cho kh\u00e1ch h\u00e0ng.<\/li>\n
- G\u1ecdi \u0111i\u1ec7n t\u01b0 v\u1ea5n: Li\u00ean l\u1ea1c v\u1edbi kh\u00e1ch h\u00e0ng \u0111\u1ec3 t\u01b0 v\u1ea5n v\u1ec1 nhu c\u1ea7u b\u1ea3o hi\u1ec3m, gi\u1ea3i \u0111\u00e1p th\u1eafc m\u1eafc v\u00e0 thu h\u00fat s\u1ef1 quan t\u00e2m c\u1ee7a kh\u00e1ch \u0111\u1ed1i v\u1edbi s\u1ea3n ph\u1ea9m.<\/li>\n
- \u0110\u00e0m ph\u00e1n ch\u00ednh s\u00e1ch: S\u1eed d\u1ee5ng k\u1ef9 n\u0103ng \u0111\u00e0m ph\u00e1n \u0111\u1ec3 th\u1ea3o lu\u1eadn v\u1ec1 gi\u00e1 c\u1ea3, \u0111i\u1ec1u ki\u1ec7n b\u1ea3o hi\u1ec3m v\u00e0 t\u1ea1o ra c\u00e1c giao d\u1ecbch c\u00f3 l\u1ee3i cho c\u1ea3 kh\u00e1ch h\u00e0ng, c\u0169ng nh\u01b0 c\u00f4ng ty.<\/li>\n
- Theo d\u00f5i h\u1ed3 s\u01a1 v\u00e0 thanh to\u00e1n: Qu\u1ea3n l\u00fd th\u00f4ng tin h\u1ed3 s\u01a1 kh\u00e1ch h\u00e0ng, gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 li\u00ean quan \u0111\u1ebfn ch\u00ednh s\u00e1ch v\u00e0 h\u1ed7 tr\u1ee3 qu\u00e1 tr\u00ecnh thanh to\u00e1n khi c\u00f3 y\u00eau c\u1ea7u.<\/li>\n<\/ul>\n
Hi\u1ec7n nay, c\u00e1c c\u00f4ng ty b\u1ea3o hi\u1ec3m th\u01b0\u1eddng tr\u1ea3 cho nh\u00e2n vi\u00ean Telesales b\u1ea3o hi\u1ec3m m\u1ee9c l\u01b0\u01a1ng c\u1ee9ng kho\u1ea3ng 6 – 8 tri\u1ec7u \u0111\u1ed3ng m\u1ed9t th\u00e1ng. T\u01b0\u01a1ng t\u1ef1 nh\u01b0 v\u1ecb tr\u00ed sale t\u1ea1i l\u0129nh v\u1ef1c kh\u00e1c, telesales b\u1ea3o hi\u1ec3m c\u0169ng s\u1ebd \u0111\u01b0\u1ee3c nh\u1eadn hoa h\u1ed3ng t\u1eeb m\u1ed7i \u0111\u01a1n h\u00e0ng th\u00e0nh c\u00f4ng. Do \u0111\u00f3, m\u1ee9c thu nh\u1eadp c\u1ee7a Telesales b\u1ea3o hi\u1ec3m c\u0169ng kh\u00f4ng h\u1ec1 b\u1ecb gi\u1edbi h\u1ea1n b\u1edfi con s\u1ed1 n\u00e0o, nh\u01b0ng n\u00f3 th\u01b0\u1eddng ph\u1ed5 bi\u1ebfn trong kho\u1ea3ng 10 – 20 tri\u1ec7u \u0111\u1ed3ng\/th\u00e1ng.<\/p>\n
4.3. Telesales Ng\u00e2n H\u00e0ng<\/strong><\/span><\/h3>\nTrong l\u0129nh v\u1ef1c ng\u00e2n h\u00e0ng, nh\u00e2n vi\u00ean Telesales li\u00ean l\u1ea1c v\u1edbi kh\u00e1ch h\u00e0ng \u0111\u1ec3 gi\u1edbi thi\u1ec7u c\u00e1c s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 ng\u00e2n h\u00e0ng nh\u01b0 th\u1ebb t\u00edn d\u1ee5ng, kho\u1ea3n vay, hay c\u00e1c g\u00f3i ti\u1ebft ki\u1ec7m. C\u00e1c cu\u1ed9c g\u1ecdi c\u00f3 th\u1ec3 nh\u1eb1m m\u1ee5c \u0111\u00edch m\u1edf t\u00e0i kho\u1ea3n, n\u00e2ng c\u1ea5p d\u1ecbch v\u1ee5, ho\u1eb7c cung c\u1ea5p th\u00f4ng tin chi ti\u1ebft v\u1ec1 c\u00e1c \u01b0u \u0111\u00e3i v\u00e0 ch\u00ednh s\u00e1ch.<\/p>\n
D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 nhi\u1ec7m v\u1ee5 ch\u00ednh c\u1ee7a Telesales ng\u00e2n h\u00e0ng:<\/p>\n
\n- Gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m ng\u00e2n h\u00e0ng: G\u1ecdi \u0111i\u1ec7n tho\u1ea1i \u0111\u1ec3 gi\u1edbi thi\u1ec7u v\u00e0 t\u01b0 v\u1ea5n v\u1ec1 c\u00e1c s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 ng\u00e2n h\u00e0ng nh\u01b0 th\u1ebb t\u00edn d\u1ee5ng, kho\u1ea3n vay mua nh\u00e0, ho\u1eb7c t\u00e0i kho\u1ea3n ti\u1ebft ki\u1ec7m.<\/li>\n
- X\u00e1c \u0111\u1ecbnh nhu c\u1ea7u kh\u00e1ch h\u00e0ng: T\u00ecm hi\u1ec3u v\u1ec1 nhu c\u1ea7u v\u00e0 m\u1ee5c ti\u00eau t\u00e0i ch\u00ednh c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 \u0111\u1ec1 xu\u1ea5t s\u1ea3n ph\u1ea9m ph\u00f9 h\u1ee3p.<\/li>\n
- \u0110\u00e0m ph\u00e1n giao d\u1ecbch: S\u1eed d\u1ee5ng k\u1ef9 n\u0103ng \u0111\u00e0m ph\u00e1n \u0111\u1ec3 thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng \u0111\u1ed3ng \u00fd v\u1edbi c\u00e1c d\u1ecbch v\u1ee5 v\u00e0 s\u1ea3n ph\u1ea9m ng\u00e2n h\u00e0ng.<\/li>\n
- H\u1ed7 tr\u1ee3 m\u1edf t\u00e0i kho\u1ea3n v\u00e0 giao d\u1ecbch: H\u01b0\u1edbng d\u1eabn v\u00e0 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng trong qu\u00e1 tr\u00ecnh m\u1edf t\u00e0i kho\u1ea3n, x\u1eed l\u00fd giao d\u1ecbch v\u00e0 cung c\u1ea5p th\u00f4ng tin chi ti\u1ebft v\u1ec1 c\u00e1c s\u1ea3n ph\u1ea9m ng\u00e2n h\u00e0ng.<\/li>\n<\/ul>\n
So v\u1edbi c\u00e1c ng\u00e0nh ngh\u1ec1 kh\u00e1c nh\u01b0 b\u1ea5t \u0111\u1ed9ng s\u1ea3n, b\u1ea3o hi\u1ec3m th\u00ec ng\u00e0nh ng\u00e2n h\u00e0ng \u0111ang tr\u1ea3 cho nh\u00e2n vi\u00ean Telesales m\u1ee9c l\u01b0\u01a1ng c\u1ee9ng cao h\u01a1n. Theo \u0111\u00f3, m\u1ed9t nh\u00e2n vi\u00ean Telesales ng\u00e2n h\u00e0ng c\u00f3 kinh nghi\u1ec7m c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c tr\u1ea3 m\u1ee9c l\u01b0\u01a1ng 10 – 15 tri\u1ec7u \u0111\u1ed3ng\/th\u00e1ng. Ngo\u00e0i ra, nh\u1eefng ng\u01b0\u1eddi l\u00e0m vi\u1ec7c t\u1ea1i v\u1ecb tr\u00ed n\u00e0y c\u0169ng s\u1ebd \u0111\u01b0\u1ee3c nh\u1eadn th\u00eam ph\u1ee5 c\u1ea5p, hoa h\u1ed3ng cho c\u00e1c \u0111\u01a1n h\u00e0ng th\u00e0nh c\u00f4ng. L\u00fd do gi\u1ea3i th\u00edch cho vi\u1ec7c m\u1ee9c l\u01b0\u01a1ng c\u1ee7a nh\u00e2n vi\u00ean Telesales ng\u00e2n h\u00e0ng cao h\u01a1n c\u00e1c ng\u00e0nh kh\u00e1c c\u00f3 th\u1ec3 v\u00ec y\u00eau c\u1ea7u tuy\u1ec3n d\u1ee5ng cho v\u1ecb tr\u00ed n\u00e0y cao h\u01a1n. Theo \u0111\u00f3, \u1ee9ng vi\u00ean c\u1ea7n c\u00f3 b\u1eb1ng t\u1eeb cao \u0111\u1eb3ng tr\u1edf l\u00ean v\u00e0 t\u1ed1t nghi\u1ec7p ng\u00e0nh t\u00e0i ch\u00ednh, ng\u00e2n h\u00e0ng,…<\/p>\n
4.4. Telesales Gi\u00e1o D\u1ee5c<\/strong><\/span><\/h3>\nNh\u00e2n vi\u00ean Telesales l\u00e0 g\u00ec<\/strong> trong l\u0129nh v\u1ef1c gi\u00e1o d\u1ee5c? Nh\u00e2n vi\u00ean Telesales trong l\u0129nh v\u1ef1c gi\u00e1o d\u1ee5c li\u00ean l\u1ea1c v\u1edbi h\u1ecdc vi\u00ean ti\u1ec1m n\u0103ng \u0111\u1ec3 gi\u1edbi thi\u1ec7u c\u00e1c kh\u00f3a h\u1ecdc, ch\u01b0\u01a1ng tr\u00ecnh \u0111\u00e0o t\u1ea1o ho\u1eb7c c\u00e1c d\u1ecbch v\u1ee5 gi\u00e1o d\u1ee5c tr\u1ef1c tuy\u1ebfn. Telesales gi\u00e1o d\u1ee5c s\u1ebd cung c\u1ea5p th\u00f4ng tin v\u1ec1 n\u1ed9i dung, ch\u1ea5t l\u01b0\u1ee3ng gi\u1ea3ng d\u1ea1y v\u00e0 c\u00e1c \u01b0u \u0111\u00e3i \u0111\u1eb7c bi\u1ec7t \u0111\u1ec3 k\u00edch th\u00edch s\u1ef1 quan t\u00e2m c\u1ee7a h\u1ecdc vi\u00ean.<\/p>\nD\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 nhi\u1ec7m v\u1ee5 ch\u00ednh c\u1ee7a Telesales gi\u00e1o d\u1ee5c:<\/p>\n
\n- Hi\u1ec3u r\u00f5 ch\u01b0\u01a1ng tr\u00ecnh gi\u00e1o d\u1ee5c: N\u1eafm b\u1eaft th\u00f4ng tin chi ti\u1ebft v\u1ec1 c\u00e1c kh\u00f3a h\u1ecdc, ch\u01b0\u01a1ng tr\u00ecnh \u0111\u00e0o t\u1ea1o, d\u1ecbch v\u1ee5 gi\u00e1o d\u1ee5c.<\/li>\n
- Li\u00ean l\u1ea1c v\u1edbi h\u1ecdc vi\u00ean ti\u1ec1m n\u0103ng: G\u1ecdi \u0111i\u1ec7n tho\u1ea1i \u0111\u1ec3 gi\u1edbi thi\u1ec7u ch\u01b0\u01a1ng tr\u00ecnh, t\u01b0 v\u1ea5n s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 ph\u00f9 h\u1ee3p v\u1edbi nhu c\u1ea7u c\u1ee7a h\u1ecdc vi\u00ean.<\/li>\n
- Gi\u1ea3i \u0111\u00e1p th\u1eafc m\u1eafc: Cung c\u1ea5p th\u00f4ng tin chi ti\u1ebft v\u1ec1 c\u1ea5u tr\u00fac ch\u01b0\u01a1ng tr\u00ecnh, h\u1ecdc ph\u00ed,… v\u00e0 gi\u1ea3i quy\u1ebft m\u1ecdi th\u1eafc m\u1eafc c\u1ee7a h\u1ecdc vi\u00ean.<\/li>\n
- B\u00e1n h\u00e0ng: S\u1eed d\u1ee5ng k\u1ef9 n\u0103ng thuy\u1ebft ph\u1ee5c \u0111\u1ec3 khuy\u1ebfn kh\u00edch h\u1ecdc vi\u00ean \u0111\u0103ng k\u00fd ch\u01b0\u01a1ng tr\u00ecnh v\u00e0 h\u1ed7 tr\u1ee3 h\u1ecdc vi\u00ean th\u1ee7 t\u1ee5c nh\u1eadp h\u1ecdc.<\/li>\n<\/ul>\n
Telesales gi\u00e1o d\u1ee5c hi\u1ec7n \u0111ang \u0111\u01b0\u1ee3c tr\u1ea3 m\u1ee9c l\u01b0\u01a1ng c\u1ee9ng trung b\u00ecnh kho\u1ea3ng 6 – 10 tri\u1ec7u \u0111\u1ed3ng\/th\u00e1ng. M\u1ee9c l\u01b0\u01a1ng th\u1ef1c t\u1ebf c\u00f3 th\u1ec3 th\u1ea5p h\u01a1n ho\u1eb7c cao h\u01a1n do nhi\u1ec1u y\u1ebfu t\u1ed1 nh\u01b0 th\u1eddi gian l\u00e0m vi\u1ec7c, s\u1ed1 n\u0103m kinh nghi\u1ec7m,… M\u1ed9t nh\u00e2n vi\u00ean Telesales gi\u00e1o d\u1ee5c c\u00f3 th\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee9c thu nh\u1eadp t\u1edbi 30 tri\u1ec7u \u0111\u1ed3ng\/th\u00e1ng khi c\u00f3 k\u1ebft qu\u1ea3 kinh doanh t\u1ed1t.<\/p>\n
4.5. Telesale T\u00e0i Ch\u00ednh<\/strong><\/span><\/h3>\nTelesales t\u00e0i ch\u00ednh l\u00e0 ng\u01b0\u1eddi chuy\u00ean g\u1ecdi \u0111i\u1ec7n tho\u1ea1i \u0111\u1ec3 qu\u1ea3ng b\u00e1, gi\u1edbi thi\u1ec7u, b\u00e1n c\u00e1c s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 t\u00e0i ch\u00ednh nh\u01b0: th\u1ebb t\u00edn d\u1ee5ng, kho\u1ea3n vay c\u00e1 nh\u00e2n, b\u1ea3o hi\u1ec3m, \u0111\u1ea7u t\u01b0 t\u00e0i ch\u00ednh, d\u1ecbch v\u1ee5 qu\u1ea3n l\u00fd t\u00e0i ch\u00ednh c\u00e1 nh\u00e2n,…<\/p>\n
C\u00e1c nhi\u1ec7m v\u1ee5 ch\u00ednh trong quy tr\u00ecnh Telesale l\u0129nh v\u1ef1c t\u00e0i ch\u00ednh c\u1ee5 th\u1ec3 nh\u01b0 sau:<\/p>\n
\n- G\u1ecdi \u0111i\u1ec7n gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5: Th\u1ef1c hi\u1ec7n cu\u1ed9c g\u1ecdi \u0111i\u1ec7n tho\u1ea1i \u0111\u1ec3 gi\u1edbi thi\u1ec7u v\u00e0 qu\u1ea3ng b\u00e1 c\u00e1c s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5 t\u00e0i ch\u00ednh m\u00e0 c\u00f4ng ty cung c\u1ea5p.<\/li>\n
- T\u00ecm hi\u1ec3u nhu c\u1ea7u kh\u00e1ch h\u00e0ng v\u00e0 b\u00e1n h\u00e0ng: S\u1eed d\u1ee5ng k\u1ef9 n\u0103ng l\u1eafng nghe \u0111\u1ec3 t\u00ecm hi\u1ec3u v\u1ec1 m\u1ed1i quan t\u00e2m c\u1ee7a kh\u00e1ch h\u00e0ng t\u1eeb \u0111\u00f3 gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 ph\u00f9 h\u1ee3p, cu\u1ed1i c\u00f9ng l\u00e0 thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 \u0111\u00f3.<\/li>\n
- T\u01b0 v\u1ea5n, gi\u1ea3i \u0111\u00e1p th\u1eafc m\u1eafc: T\u01b0 v\u1ea5n cho kh\u00e1ch h\u00e0ng v\u1ec1 c\u00e1c s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 t\u00e0i ch\u00ednh, gi\u1ea3i \u0111\u00e1p m\u1ecdi th\u1eafc m\u1eafc c\u1ee7a kh\u00e1ch h\u00e0ng.<\/li>\n
- X\u1eed l\u00fd giao d\u1ecbch, \u0111\u1eb7t h\u1eb9n: H\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng trong qu\u00e1 tr\u00ecnh \u0111\u0103ng k\u00fd c\u00e1c s\u1ea3n ph\u1ea9m t\u00e0i ch\u00ednh, th\u1ef1c hi\u1ec7n giao d\u1ecbch v\u00e0 \u0111\u1eb7t h\u1eb9n n\u1ebfu c\u1ea7n thi\u1ebft.<\/li>\n<\/ul>\n
T\u01b0\u01a1ng t\u1ef1 nh\u01b0 nh\u00e2n vi\u00ean Telesales l\u00e0m vi\u1ec7c t\u1ea1i c\u00e1c l\u0129nh v\u1ef1c kh\u00e1c, thu nh\u1eadp ch\u00ednh c\u1ee7a Telesales t\u00e0i ch\u00ednh ch\u1ee7 y\u1ebfu \u0111\u1ebfn t\u1eeb hoa h\u1ed3ng. Do \u0111\u00f3, m\u1ee9c l\u01b0\u01a1ng c\u1ee9ng c\u1ee7a nh\u1eefng ng\u01b0\u1eddi l\u00e0m vi\u1ec7c t\u1ea1i v\u1ecb tr\u00ed n\u00e0y th\u01b0\u1eddng kh\u00f4ng qu\u00e1 cao, ph\u1ed5 bi\u1ebfn trong kho\u1ea3ng 8 – 10 tri\u1ec7u \u0111\u1ed3ng\/th\u00e1ng. N\u1ebfu l\u00e0m t\u1ed1t c\u00f4ng vi\u1ec7c, s\u1ed1 ti\u1ec1n m\u00e0 m\u1ed9t nh\u00e2n vi\u00ean Telesales t\u00e0i ch\u00ednh c\u00f3 th\u1ec3 \u201cb\u1ecf t\u00fai\u201d s\u1ebd l\u00ean \u0111\u1ebfn 30 – 40 tri\u1ec7u \u0111\u1ed3ng\/th\u00e1ng.<\/p>\n