{"id":59596,"date":"2023-12-10T10:32:42","date_gmt":"2023-12-10T03:32:42","guid":{"rendered":"https:\/\/jobsgo.vn\/blog\/?p=59596"},"modified":"2025-01-13T09:16:34","modified_gmt":"2025-01-13T02:16:34","slug":"cau-hoi-phong-van-cham-soc-khach-hang","status":"publish","type":"post","link":"https:\/\/jobsgo.vn\/blog\/cau-hoi-phong-van-cham-soc-khach-hang\/","title":{"rendered":"15+ C\u00e2u H\u1ecfi Ph\u1ecfng V\u1ea5n Ch\u0103m S\u00f3c Kh\u00e1ch H\u00e0ng K\u00e8m G\u1ee3i \u00dd Tr\u1ea3 L\u1eddi"},"content":{"rendered":"\n
15 <\/em>c\u00e2u h\u1ecfi ph\u1ecfng v\u1ea5n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/em><\/strong><\/a> v\u00e0 g\u1ee3i \u00fd chi ti\u1ebft c\u00e1ch tr\u1ea3 l\u1eddi trong b\u00e0i vi\u1ebft h\u00f4m nay s\u1ebd gi\u00fap b\u1ea1n th\u00eam t\u1ef1 tin \u0111\u1ec3 \u201cchinh ph\u1ee5c\u201d nh\u00e0 tuy\u1ec3n d\u1ee5ng. H\u00e3y t\u00ecm hi\u1ec3u c\u00f9ng JobsGO<\/strong> ngay d\u01b0\u1edbi \u0111\u00e2y nh\u00e9!<\/em><\/p>\n M\u1ee5c l\u1ee5c<\/p> D\u01b0\u1edbi \u0111\u00e2y l\u00e0 b\u1ed9 15+ c\u00e2u h\u1ecfi ph\u1ecfng v\u1ea5n nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng th\u01b0\u1eddng g\u1eb7p v\u00e0 g\u1ee3i \u00fd c\u00e1ch tr\u1ea3 l\u1eddi gi\u00fap \u1ee9ng vi\u00ean \u0111\u01b0\u1ee3c nh\u00e0 tuy\u1ec3n d\u1ee5ng \u0111\u00e1nh gi\u00e1 cao.<\/p>\n Nh\u00e0 tuy\u1ec3n d\u1ee5ng \u0111\u1eb7t c\u00e2u h\u1ecfi n\u00e0y \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng b\u1ea1n c\u00f3 ki\u1ebfn th\u1ee9c c\u01a1 b\u1ea3n v\u1ec1 l\u0129nh v\u1ef1c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng v\u00e0 hi\u1ec3u r\u00f5 v\u1ec1 vai tr\u00f2 m\u00e0 b\u1ea1n s\u1ebd \u0111\u1ea3m nh\u1eadn. \u0110\u1ec3 tr\u1ea3 l\u1eddi c\u00e2u h\u1ecfi n\u00e0y, b\u1ea1n n\u00ean \u0111\u1ec1 c\u1eadp \u0111\u1ebfn c\u00e1c nguy\u00ean t\u1eafc c\u01a1 b\u1ea3n c\u1ee7a ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng v\u00e0 nh\u1ea5n m\u1ea1nh t\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c l\u1eafng nghe, gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1, c\u0169ng nh\u01b0 t\u1ea1o tr\u1ea3i nghi\u1ec7m t\u00edch c\u1ef1c cho kh\u00e1ch h\u00e0ng. B\u1ea1n c\u00f3 th\u1ec3 chia s\u1ebb c\u00e1ch b\u1ea1n \u0111\u00e3 \u00e1p d\u1ee5ng nh\u1eefng nguy\u00ean t\u1eafc n\u00e0y trong c\u00f4ng vi\u1ec7c ho\u1eb7c cu\u1ed9c s\u1ed1ng h\u00e0ng ng\u00e0y.<\/p><\/blockquote>\n Xem th\u00eam: Nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec? M\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c<\/a><\/strong><\/p>\n C\u00e2u h\u1ecfi n\u00e0y gi\u00fap nh\u00e0 tuy\u1ec3n d\u1ee5ng \u0111\u00e1nh gi\u00e1 m\u1ee9c \u0111\u1ed9 nghi\u00eam t\u00fac c\u1ee7a b\u1ea1n v\u1edbi vi\u1ec7c \u1ee9ng tuy\u1ec3n. \u0110\u1ec3 tr\u1ea3 l\u1eddi t\u1ed1t c\u00e2u h\u1ecfi ph\u1ecfng v\u1ea5n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/strong> n\u00e0y, b\u1ea1n c\u1ea7n t\u00ecm hi\u1ec3u th\u00f4ng tin t\u1eeb trang web, fanpage c\u1ee7a c\u00f4ng ty ho\u1eb7c c\u00e1c ngu\u1ed3n tin t\u1ee9c kh\u00e1c.<\/p>\n Thay v\u00ec ch\u1ec9 n\u00f3i nh\u1eefng \u0111i\u1ec1u t\u1ed1t \u0111\u1eb9p, b\u1ea1n c\u00f3 th\u1ec3 \u0111\u01b0a ra m\u1ed9t s\u1ed1 nh\u1eadn x\u00e9t, g\u1ee3i \u00fd v\u1ec1 m\u1ed9t v\u00e0i \u0111i\u1ec1u c\u00f4ng ty n\u00ean l\u00e0m \u0111\u1ec3 c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. \u0110i\u1ec1u \u0111\u00f3 cho th\u1ea5y b\u1ea1n c\u00f3 s\u1ef1 nghi\u00ean c\u1ee9u k\u1ef9 c\u00e0ng v\u00e0 th\u1ef1c s\u1ef1 mu\u1ed1n l\u00e0m vi\u1ec7c t\u1ea1i c\u00f4ng ty.<\/p>\n Nh\u00e0 tuy\u1ec3n d\u1ee5ng \u0111\u1eb7t c\u00e2u h\u1ecfi n\u00e0y \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 kh\u1ea3 n\u0103ng nh\u1eadn bi\u1ebft v\u00e0 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n. V\u1edbi c\u00e2u h\u1ecfi n\u00e0y, b\u1ea1n ch\u1ec9 c\u1ea7n chia s\u1ebb m\u1ed9t c\u00e1ch ch\u00e2n th\u1eadt v\u1ec1 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a m\u1ed9t \u0111\u01a1n v\u1ecb m\u00e0 b\u1ea1n c\u1ea3m th\u1ea5y \u1ea5n t\u01b0\u1ee3ng. B\u1ea1n c\u00f3 th\u1ec3 t\u1eadp trung v\u00e0o nh\u1eefng y\u1ebfu t\u1ed1 nh\u01b0 s\u1ef1 nhanh nh\u1eb9n, t\u1eadn t\u00e2m v\u00e0 kh\u1ea3 n\u0103ng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 c\u1ee7a nh\u00e2n vi\u00ean h\u1ed7 tr\u1ee3. \u0110\u1ed3ng th\u1eddi, b\u1ea1n c\u0169ng h\u00e3y n\u00eau r\u00f5 v\u1ec1 c\u00e1ch h\u1ecd t\u1ea1o ra tr\u1ea3i nghi\u1ec7m t\u00edch c\u1ef1c th\u00f4ng qua vi\u1ec7c l\u1eafng nghe.<\/p>\n C\u00e2u h\u1ecfi ph\u1ecfng v\u1ea5n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/strong> n\u00e0y gi\u00fap nh\u00e0 tuy\u1ec3n d\u1ee5ng hi\u1ec3u r\u00f5 v\u1ec1 \u0111\u1ed9ng c\u01a1 v\u00e0 s\u1ef1 ph\u00f9 h\u1ee3p c\u1ee7a b\u1ea1n v\u1edbi v\u1ecb tr\u00ed c\u00f4ng vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. Khi tr\u1ea3 l\u1eddi, b\u1ea1n n\u00ean th\u1ec3 hi\u1ec7n \u0111\u01b0\u1ee3c r\u1eb1ng b\u1ea1n mu\u1ed1n t\u1ea1o ra nh\u1eefng tr\u1ea3i nghi\u1ec7m t\u00edch c\u1ef1c cho kh\u00e1ch h\u00e0ng. B\u1ea1n c\u00f3 th\u1ec3 chia s\u1ebb r\u1eb1ng b\u1ea1n th\u1ea5y vui khi c\u00f3 th\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 kh\u00f3 kh\u0103n m\u00e0 kh\u00e1ch g\u1eb7p ph\u1ea3i ho\u1eb7c b\u1ea1n mu\u1ed1n x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 l\u00e2u d\u00e0i v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 \u0111\u00f3ng g\u00f3p v\u00e0o vi\u1ec7c x\u00e2y d\u1ef1ng uy t\u00edn cho c\u00f4ng ty.<\/p>\n Nh\u00e0 tuy\u1ec3n d\u1ee5ng \u0111\u1eb7t c\u00e2u h\u1ecfi ph\u1ecfng v\u1ea5n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/strong> n\u00e0y \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ki\u1ebfn th\u1ee9c v\u00e0 k\u1ef9 n\u0103ng s\u1eed d\u1ee5ng c\u00e1c c\u00f4ng c\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n. \u0110\u1ec3 \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 cao, b\u1ea1n h\u00e3y li\u1ec7t k\u00ea nh\u1eefng c\u00f4ng c\u1ee5 b\u1ea1n \u0111\u00e3 s\u1eed d\u1ee5ng trong qu\u00e1 kh\u1ee9 v\u00e0 nh\u1ea5n m\u1ea1nh v\u00e0o k\u1ef9 n\u0103ng qu\u1ea3n l\u00fd th\u00f4ng tin, t\u1ed1i \u01b0u h\u00f3a tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng. B\u1ea1n n\u00ean \u0111\u01b0a ra nh\u1eefng v\u00ed d\u1ee5 c\u1ee5 th\u1ec3 v\u1ec1 vi\u1ec7c \u00e1p d\u1ee5ng c\u00e1c c\u00f4ng c\u1ee5 n\u00e0y \u0111\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 v\u00e0 c\u1ea3i thi\u1ec7n hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c.<\/p>\n C\u00e2u h\u1ecfi n\u00e0y \u0111\u01b0\u1ee3c \u0111\u01b0a ra nh\u1eb1m \u0111\u00e1nh gi\u00e1 k\u1ef9 n\u0103ng giao ti\u1ebfp v\u00e0 kh\u1ea3 n\u0103ng x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng kh\u00f3 kh\u0103n c\u1ee7a \u1ee9ng vi\u00ean. Khi tr\u1ea3 l\u1eddi, b\u1ea1n h\u00e3y chia s\u1ebb m\u1ed9t t\u00ecnh hu\u1ed1ng c\u1ee5 th\u1ec3 m\u00e0 b\u1ea1n \u0111\u00e3 g\u1eb7p ph\u1ea3i li\u00ean quan \u0111\u1ebfn vi\u1ec7c thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng kh\u00f3 t\u00ednh. B\u1ea1n n\u00ean t\u1eadp trung v\u00e0o vi\u1ec7c l\u1eafng nghe t\u00edch c\u1ef1c \u0111\u1ec3 hi\u1ec3u r\u00f5 v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 c\u00e1ch b\u1ea1n \u0111\u01b0a ra gi\u1ea3i ph\u00e1p m\u1ed9t c\u00e1ch linh ho\u1ea1t \u0111\u1ec3 h\u1ed7 tr\u1ee3 \u0111\u1ed1i ph\u01b0\u01a1ng.<\/p>\n Xem th\u00eam: 10 t\u00ecnh hu\u1ed1ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng th\u01b0\u1eddng g\u1eb7p & c\u00e1ch x\u1eed l\u00fd kh\u00e9o l\u00e9o<\/a><\/strong><\/p>\n C\u00e2u h\u1ecfi gi\u00fap nh\u00e0 tuy\u1ec3n d\u1ee5ng \u0111\u00e1nh gi\u00e1 kh\u1ea3 n\u0103ng s\u00e1ng t\u1ea1o c\u1ee7a \u1ee9ng vi\u00ean trong vi\u1ec7c gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1. V\u1edbi c\u00e2u h\u1ecfi ph\u1ecfng v\u1ea5n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/strong> n\u00e0y, b\u1ea1n h\u00e3y cho nh\u00e0 tuy\u1ec3n d\u1ee5ng th\u1ea5y b\u1ea1n l\u00e0 m\u1ed9t ng\u01b0\u1eddi linh ho\u1ea1t. Khi kh\u00f4ng bi\u1ebft ph\u1ea3i h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng nh\u01b0 th\u1ebf n\u00e0o, c\u00f3 nhi\u1ec1u \u0111i\u1ec1u m\u00e0 b\u1ea1n c\u00f3 th\u1ec3 l\u00e0m. Ch\u1eb3ng h\u1ea1n nh\u01b0 t\u00ecm ki\u1ebfm s\u1ef1 h\u1ed7 tr\u1ee3 c\u1ee7a \u0111\u1ed3ng nghi\u1ec7p v\u00e0 c\u1ea5p tr\u00ean. Ho\u1eb7c b\u1ea1n c\u00f3 th\u1ec3 tham gia c\u00e1c kh\u00f3a \u0111\u00e0o t\u1ea1o \u0111\u1ec3 n\u00e2ng cao ki\u1ebfn th\u1ee9c, k\u1ef9 n\u0103ng ngh\u1ec1 nghi\u1ec7p c\u1ee7a m\u00ecnh.<\/p>\n Nh\u00e0 tuy\u1ec3n d\u1ee5ng \u0111\u01b0a ra c\u00e2u h\u1ecfi n\u00e0y \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 s\u1ef1 hi\u1ec3u bi\u1ebft c\u1ee7a b\u1ea1n v\u1edbi v\u1ecb tr\u00ed m\u00e0 b\u1ea1n \u0111ang \u1ee9ng tuy\u1ec3n. Do \u0111\u00f3, khi tr\u1ea3 l\u1eddi, b\u1ea1n n\u00ean t\u1eadp trung v\u00e0o nh\u1eefng k\u1ef9 n\u0103ng quan tr\u1ecdng \u0111\u1ed1i v\u1edbi m\u1ed9t nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng nh\u01b0: k\u1ef9 n\u0103ng giao ti\u1ebfp, l\u1eafng nghe ch\u00e2n th\u00e0nh v\u00e0 k\u1ef9 n\u0103ng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1. B\u1ea1n n\u00ean n\u00f3i v\u1ec1 c\u00e1ch b\u1ea1n \u0111\u00e3 \u00e1p d\u1ee5ng nh\u1eefng k\u1ef9 n\u0103ng n\u00e0y \u0111\u1ec3 t\u1ea1o tr\u1ea3i nghi\u1ec7m t\u00edch c\u1ef1c cho kh\u00e1ch h\u00e0ng. B\u1ea1n c\u0169ng c\u00f3 th\u1ec3 nh\u1ea5n m\u1ea1nh v\u1ec1 s\u1ef1 t\u1eadn t\u00e2m v\u00e0 ki\u00ean nh\u1eabn; \u0111\u00e2y l\u00e0 nh\u1eefng y\u1ebfu t\u1ed1 quan tr\u1ecdng gi\u00fap nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 l\u00e2u d\u00e0i v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n Xem th\u00eam: K\u1ef9 n\u0103ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i chuy\u00ean nghi\u1ec7p v\u00e0 hi\u1ec7u qu\u1ea3<\/a><\/strong><\/p>\n C\u00e2u h\u1ecfi ph\u1ecfng v\u1ea5n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/strong> n\u00e0y nh\u1eb1m \u0111\u00e1nh gi\u00e1 hi\u1ec3u bi\u1ebft c\u1ee7a \u1ee9ng vi\u00ean v\u1ec1 t\u1ea7m quan tr\u1ecdng c\u1ee7a k\u1ef9 n\u0103ng l\u00e0m vi\u1ec7c nh\u00f3m. B\u1ea1n n\u00ean cho nh\u00e0 tuy\u1ec3n d\u1ee5ng th\u1ea5y \u0111\u01b0\u1ee3c r\u1eb1ng b\u1ea1n hi\u1ec3u r\u00f5 v\u1ec1 gi\u00e1 tr\u1ecb c\u1ee7a vi\u1ec7c h\u1ee3p t\u00e1c v\u1edbi c\u00e1c th\u00e0nh vi\u00ean kh\u00e1c trong c\u00f4ng ty. B\u1ea1n c\u00f3 th\u1ec3 \u0111\u1ec1 c\u1eadp t\u1edbi nh\u1eefng t\u00ecnh hu\u1ed1ng c\u1ee5 th\u1ec3 \u0111\u1ec3 kh\u1eb3ng \u0111\u1ecbnh r\u1eb1ng b\u1ea1n \u0111\u00e3 nh\u1eadn \u0111\u01b0\u1ee3c r\u1ea5t nhi\u1ec1u l\u1ee3i \u00edch (h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n, mang \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m t\u00edch c\u1ef1c cho kh\u00e1ch h\u00e0ng,…) t\u1eeb vi\u1ec7c c\u1ed9ng t\u00e1c v\u1edbi nh\u1eefng ng\u01b0\u1eddi kh\u00e1c.<\/p>\n C\u00e2u tr\u1ea3 l\u1eddi cho c\u00e2u h\u1ecfi n\u00e0y gi\u00fap nh\u00e0 tuy\u1ec3n d\u1ee5ng hi\u1ec3u r\u00f5 v\u1ec1 phong c\u00e1ch l\u00e0m vi\u1ec7c c\u1ee7a b\u1ea1n c\u0169ng nh\u01b0 s\u1ef1 ph\u00f9 h\u1ee3p c\u1ee7a b\u1ea1n v\u1edbi c\u00f4ng ty.<\/p>\n N\u1ebfu b\u1ea1n th\u00edch l\u00e0m vi\u1ec7c \u0111\u1ed9c l\u1eadp, b\u1ea1n c\u00f3 th\u1ec3 gi\u1ea3i th\u00edch r\u1eb1ng l\u00e0m vi\u1ec7c m\u1ed9t m\u00ecnh gi\u00fap b\u1ea1n t\u1eadp trung v\u00e0 qu\u1ea3n l\u00fd th\u1eddi gian t\u1ed1t h\u01a1n. \u0110i\u1ec1u \u0111\u00f3 gi\u00fap b\u1ea1n nhanh ch\u00f3ng \u0111\u1ea1t \u0111\u01b0\u1ee3c k\u1ebft qu\u1ea3 v\u00e0 \u0111\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c. Tuy nhi\u00ean, b\u1ea1n c\u0169ng n\u00ean nh\u1ea5n m\u1ea1nh r\u1eb1ng b\u1ea1n lu\u00f4n s\u1eb5n s\u00e0ng h\u1ee3p t\u00e1c khi c\u1ea7n thi\u1ebft.<\/p>\n Ng\u01b0\u1ee3c l\u1ea1i, n\u1ebfu b\u1ea1n th\u00edch l\u00e0m vi\u1ec7c nh\u00f3m, b\u1ea1n c\u00f3 th\u1ec3 n\u00f3i r\u1eb1ng, b\u1ea1n tin r\u1eb1ng s\u1ef1 c\u1ed9ng t\u00e1c s\u1ebd t\u1ea1o ra s\u1ee9c m\u1ea1nh v\u00e0 gi\u00fap mang l\u1ea1i k\u1ebft qu\u1ea3 t\u1ed1t nh\u1ea5t. Ch\u1eb3ng nh\u1eefng th\u1ebf, s\u1ef1 h\u1ee3p t\u00e1c c\u00f2n gi\u00fap t\u1ea1o ra m\u1ed9t m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c t\u00edch c\u1ef1c v\u00e0 h\u1ed7 tr\u1ee3.<\/p>\n D\u00f9 b\u1ea1n th\u00edch l\u00e0m vi\u1ec7c \u0111\u1ed9c l\u1eadp hay l\u00e0m vi\u1ec7c nh\u00f3m, s\u1ef1 linh ho\u1ea1t v\u00e0 kh\u1ea3 n\u0103ng th\u00edch \u1ee9ng v\u1edbi y\u00eau c\u1ea7u c\u1ee5 th\u1ec3 c\u1ee7a c\u00f4ng vi\u1ec7c l\u00e0 ch\u00eca kh\u00f3a \u0111\u1ec3 \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 cao.<\/p>\n Xem th\u00eam: N\u00ean l\u1ef1a ch\u1ecdn l\u00e0m vi\u1ec7c nh\u00f3m hay l\u00e0m vi\u1ec7c \u0111\u1ed9c l\u1eadp?<\/a><\/strong><\/p>\n Nh\u00e0 tuy\u1ec3n d\u1ee5ng \u0111\u1eb7t c\u00e2u h\u1ecfi n\u00e0y \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 kh\u1ea3 n\u0103ng x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng v\u00e0 gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t c\u1ee7a b\u1ea1n. H\u1ecd mu\u1ed1n bi\u1ebft li\u1ec7u b\u1ea1n c\u00f3 th\u1ec3 gi\u1eef \u0111\u01b0\u1ee3c tinh th\u1ea7n l\u1ea1c quan \u0111\u1ec3 t\u00ecm ki\u1ebfm gi\u1ea3i ph\u00e1p hi\u1ec7u qu\u1ea3 khi \u0111\u1ed1i m\u1eb7t v\u1edbi kh\u00e1ch h\u00e0ng kh\u00f3 t\u00ednh hay kh\u00f4ng.<\/p>\n Khi tr\u1ea3 l\u1eddi, b\u1ea1n n\u00ean \u0111\u1ec1 c\u1eadp \u0111\u1ebfn vi\u1ec7c l\u1eafng nghe ch\u1ee7 \u0111\u1ed9ng \u0111\u1ec3 hi\u1ec3u r\u00f5 v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng, t\u1eeb \u0111\u00f3 t\u00ecm ra gi\u1ea3i ph\u00e1p kh\u1eafc ph\u1ee5c hi\u1ec7u qu\u1ea3.<\/p>\n C\u00e2u h\u1ecfi n\u00e0y \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 kh\u1ea3 n\u0103ng ch\u1ecbu \u00e1p l\u1ef1c v\u00e0 kh\u1ea3 n\u0103ng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 c\u1ee7a \u1ee9ng vi\u00ean.<\/p>\n Trong t\u00ecnh hu\u1ed1ng n\u00e0y, b\u1ea1n n\u00ean cho nh\u00e0 tuy\u1ec3n d\u1ee5ng th\u1ea5y \u0111\u01b0\u1ee3c r\u1eb1ng b\u1ea1n c\u00f3 kh\u1ea3 n\u0103ng \u01b0u ti\u00ean c\u00f4ng vi\u1ec7c v\u00e0 qu\u1ea3n l\u00fd th\u1eddi gian hi\u1ec7u qu\u1ea3. B\u1ea1n c\u00f3 th\u1ec3 \u0111\u1ec1 c\u1eadp \u0111\u1ebfn vi\u1ec7c s\u1eafp x\u1ebfp c\u00f4ng vi\u1ec7c theo m\u1ee9c \u0111\u1ed9 quan tr\u1ecdng v\u00e0 \u0111\u1ed9 kh\u1ea9n c\u1ea5p c\u1ee7a t\u1eebng y\u00eau c\u1ea7u. S\u1ef1 linh ho\u1ea1t v\u00e0 kh\u1ea3 n\u0103ng l\u00e0m vi\u1ec7c nh\u00f3m c\u0169ng l\u00e0 nh\u1eefng y\u1ebfu t\u1ed1 quan tr\u1ecdng \u0111\u1ec3 gi\u1ea3i quy\u1ebft t\u00ecnh hu\u1ed1ng n\u00e0y.<\/p>\n \u0110\u00e2y l\u00e0 m\u1ed9t c\u00e2u h\u1ecfi ph\u1ecfng v\u1ea5n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/strong> th\u01b0\u1eddng g\u1eb7p. N\u00f3 c\u0169ng gi\u00fap nh\u00e0 tuy\u1ec3n d\u1ee5ng \u0111\u00e1nh gi\u00e1 k\u1ef9 n\u0103ng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 v\u00e0 t\u01b0 duy linh ho\u1ea1t c\u1ee7a \u1ee9ng vi\u00ean.<\/p>\n Trong tr\u01b0\u1eddng h\u1ee3p n\u00e0y, b\u1ea1n c\u1ea7n th\u1ec3 hi\u1ec7n \u0111\u01b0\u1ee3c r\u1eb1ng b\u1ea1n l\u00e0 m\u1ed9t nh\u00e2n vi\u00ean chuy\u00ean nghi\u1ec7p, c\u00f3 kh\u1ea3 n\u0103ng gi\u1eef b\u00ecnh t\u0129nh \u0111\u1ec3 gi\u1eef g\u00ecn danh ti\u1ebfng c\u1ee7a c\u00f4ng ty. Khi g\u1eb7p m\u1ed9t kh\u00e1ch h\u00e0ng thi\u1ebfu l\u1ecbch s\u1ef1, b\u1ea1n ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 t\u1eeb ch\u1ed1i h\u1ed7 tr\u1ee3, nh\u01b0ng kh\u00f4ng \u0111\u01b0\u1ee3c ph\u00e9p to ti\u1ebfng hay th\u1ec3 hi\u1ec7n s\u1ef1 s\u1ed7 s\u00e0ng.<\/p>\n C\u00e2u tr\u1ea3 l\u1eddi cho c\u00e2u h\u1ecfi n\u00e0y gi\u00fap nh\u00e0 tuy\u1ec3n d\u1ee5ng hi\u1ec3u r\u00f5 v\u1ec1 s\u1ef1 cam k\u1ebft c\u1ee7a \u1ee9ng vi\u00ean \u0111\u1ed1i v\u1edbi c\u00f4ng vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. Khi tr\u1ea3 l\u1eddi, b\u1ea1n n\u00ean t\u1eadp trung th\u1ec3 hi\u1ec7n s\u1ef1 ki\u00ean tr\u00ec c\u1ee7a m\u00ecnh \u0111\u1ed1i v\u1edbi c\u00f4ng vi\u1ec7c. \u0110\u1ec3 t\u0103ng t\u00ednh thuy\u1ebft ph\u1ee5c cho c\u00e2u tr\u1ea3 l\u1eddi, b\u1ea1n n\u00ean \u0111\u01b0a ra v\u00ed d\u1ee5 c\u1ee5 th\u1ec3 v\u1ec1 c\u00e1ch b\u1ea1n \u0111\u00e3 v\u01b0\u1ee3t qua kh\u00f3 kh\u0103n trong qu\u00e1 kh\u1ee9 \u0111\u1ec3 v\u1eabn ti\u1ebfp t\u1ee5c v\u1edbi ngh\u1ec1.<\/p>\n C\u00e2u h\u1ecfi n\u00e0y \u0111\u01b0\u1ee3c \u0111\u1eb7t ra \u0111\u1ec3 nh\u00e0 tuy\u1ec3n d\u1ee5ng c\u00f3 th\u1ec3 \u0111\u00e1p gi\u00e1 v\u1ec1 kh\u1ea3 n\u0103ng ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u00e0 h\u1ecdc h\u1ecfi t\u1eeb nh\u1eefng sai l\u1ea7m c\u1ee7a \u1ee9ng vi\u00ean. Trong c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a m\u00ecnh, b\u1ea1n n\u00ean th\u1ec3 hi\u1ec7n \u0111\u01b0\u1ee3c r\u1eb1ng b\u1ea1n l\u00e0 ng\u01b0\u1eddi d\u00e1m nh\u1eadn sai l\u1ea7m v\u00e0 bi\u1ebft c\u00e1ch r\u00fat kinh nghi\u1ec7m t\u1eeb nh\u1eefng sai s\u00f3t. T\u01b0\u01a1ng t\u1ef1 nh\u01b0 khi tr\u1ea3 l\u1eddi c\u00e1c c\u00e2u h\u1ecfi ph\u1ecfng v\u1ea5n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/strong> kh\u00e1c, b\u1ea1n n\u00ean \u0111\u01b0a ra v\u00ed d\u1ee5 c\u1ee5 th\u1ec3 \u0111\u1ec3 nh\u00e0 tuy\u1ec3n d\u1ee5ng h\u00ecnh dung r\u00f5 h\u01a1n.<\/p>\n C\u00e2u tr\u1ea3 l\u1eddi cho c\u00e2u h\u1ecfi n\u00e0y gi\u00fap nh\u00e0 tuy\u1ec3n d\u1ee5ng hi\u1ec3u \u0111\u01b0\u1ee3c kh\u1ea3 n\u0103ng gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t v\u00e0 giao ti\u1ebfp hi\u1ec7u qu\u1ea3 trong m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c c\u1ee7a \u1ee9ng vi\u00ean. Khi tr\u1ea3 l\u1eddi b\u1ea1n n\u00ean th\u1ec3 hi\u1ec7n r\u1eb1ng b\u1ea1n l\u00e0 ng\u01b0\u1eddi lu\u00f4n s\u1eb5n s\u00e0ng h\u1ee3p t\u00e1c. B\u1ea1n h\u00e3y \u0111\u01b0a ra m\u1ed9t v\u00ed d\u1ee5 c\u1ee5 th\u1ec3 v\u1ec1 vi\u1ec7c b\u1ea1n \u0111\u00e3 \u0111\u1ed1i m\u1eb7t v\u1edbi t\u00ecnh hu\u1ed1ng b\u1ea5t \u0111\u1ed3ng \u00fd ki\u1ebfn v\u00e0 c\u00e1ch b\u1ea1n gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1.<\/p>\n Trong qu\u00e1 tr\u00ecnh ph\u1ecfng v\u1ea5n<\/strong><\/a>, thay v\u00ec ch\u1ec9 t\u1eadp trung v\u00e0o vi\u1ec7c \u0111\u01b0a ra c\u00e2u tr\u1ea3 l\u1eddi cho c\u00e1c c\u00e2u h\u1ecfi, \u1ee9ng vi\u00ean c\u0169ng n\u00ean ch\u1ee7 \u0111\u1ed9ng \u0111\u1eb7t c\u00e2u h\u1ecfi cho nh\u00e0 tuy\u1ec3n d\u1ee5ng \u0111\u1ec3 hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 c\u00f4ng vi\u1ec7c, c\u00f4ng ty c\u0169ng nh\u01b0 c\u00e1c c\u01a1 h\u1ed9i ph\u00e1t tri\u1ec3n trong t\u01b0\u01a1ng lai. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 g\u1ee3i \u00fd d\u00e0nh cho b\u1ea1n:<\/p>\n Khi tr\u1ea3 l\u1eddi c\u00e2u h\u1ecfi ph\u1ecfng v\u1ea5n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/strong>, c\u00f3 m\u1ed9t v\u00e0i tips m\u00e0 b\u1ea1n c\u00f3 th\u1ec3 \u00e1p d\u1ee5ng \u0111\u1ec3 \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 cao:<\/p>\n Xem th\u00eam: Kinh nghi\u1ec7m ph\u1ecfng v\u1ea5n xin vi\u1ec7c m\u00e0 b\u1ea1n n\u00ean bi\u1ebft<\/a><\/strong><\/p>\n1. B\u1ed9 C\u00e2u H\u1ecfi Ph\u1ecfng V\u1ea5n Ch\u0103m S\u00f3c Kh\u00e1ch H\u00e0ng<\/strong><\/span><\/h2>\n
1.1. C\u00e2u H\u1ecfi V\u1ec1 Ki\u1ebfn Th\u1ee9c Chung<\/strong><\/span><\/h3>\n
1.1.1. B\u1ea1n Hi\u1ec3u Nh\u01b0 Th\u1ebf N\u00e0o V\u1ec1 Ngh\u1ec1 Ch\u0103m S\u00f3c Kh\u00e1ch H\u00e0ng?<\/strong><\/span><\/h4>\n
1.1.2. B\u1ea1n Hi\u1ec3u G\u00ec V\u1ec1 C\u00f4ng Vi\u1ec7c M\u00e0 M\u00ecnh \u0110ang \u1ee8ng Tuy\u1ec3n?<\/strong><\/span><\/h4>\n
1.1.3. B\u1ea1n \u0110\u00e3 Bao Gi\u1edd C\u1ea3m Th\u1ea5y \u1ea4n T\u01b0\u1ee3ng V\u1edbi M\u1ed9t D\u1ecbch V\u1ee5 Ch\u0103m S\u00f3c Kh\u00e1ch H\u00e0ng N\u00e0o Ch\u01b0a? H\u00e3y N\u00f3i V\u1ec1 L\u00fd Do Khi\u1ebfn B\u1ea1n \u1ea4n T\u01b0\u1ee3ng?<\/strong><\/span><\/h4>\n
1.1.4. V\u00ec Sao B\u1ea1n L\u1ea1i Ch\u1ecdn L\u00e0m Vi\u1ec7c Trong L\u0129nh V\u1ef1c D\u1ecbch V\u1ee5 Kh\u00e1ch H\u00e0ng?<\/strong><\/span><\/h4>\n
1.2. C\u00e2u H\u1ecfi V\u1ec1 Kinh Nghi\u1ec7m L\u00e0m Vi\u1ec7c<\/strong><\/span><\/h3>\n
1.2.1. B\u1ea1n \u0110\u00e3 S\u1eed D\u1ee5ng C\u00e1c C\u00f4ng C\u1ee5 Ch\u0103m S\u00f3c Kh\u00e1ch H\u00e0ng N\u00e0o?<\/strong><\/span><\/h4>\n
1.2.2. B\u1ea1n \u0110\u00e3 Thuy\u1ebft Ph\u1ee5c Kh\u00e1ch H\u00e0ng Kh\u00f3 T\u00ednh B\u1eb1ng C\u00e1ch N\u00e0o?<\/strong><\/span><\/h4>\n
1.2.3. B\u1ea1n S\u1ebd L\u00e0m G\u00ec Khi Kh\u00f4ng Bi\u1ebft Ph\u1ea3i H\u1ed7 Tr\u1ee3 Kh\u00e1ch H\u00e0ng Nh\u01b0 Th\u1ebf N\u00e0o?<\/strong><\/span><\/h4>\n
1.3. C\u00e2u H\u1ecfi Ph\u1ecfng V\u1ea5n V\u1ec1 K\u1ef9 N\u0103ng Ch\u0103m S\u00f3c Kh\u00e1ch H\u00e0ng<\/strong><\/span><\/h3>\n
1.3.1. Theo B\u1ea1n, K\u1ef9 N\u0103ng N\u00e0o L\u00e0 Quan Tr\u1ecdng \u0110\u1ed1i V\u1edbi M\u1ed9t Nh\u00e2n Vi\u00ean Ch\u0103m S\u00f3c Kh\u00e1ch H\u00e0ng?<\/strong><\/span><\/h4>\n
1.3.2. B\u1ea1n Ngh\u0129 R\u1eb1ng K\u1ef9 N\u0103ng L\u00e0m Vi\u1ec7c Nh\u00f3m C\u00f3 Quan Tr\u1ecdng \u0110\u1ed1i V\u1edbi Nh\u00e2n Vi\u00ean Ch\u0103m S\u00f3c Kh\u00e1ch H\u00e0ng Hay Kh\u00f4ng?<\/strong><\/span><\/h4>\n
1.3.3. B\u1ea1n Th\u00edch L\u00e0m Vi\u1ec7c \u0110\u1ed9c L\u1eadp Hay L\u00e0m Vi\u1ec7c Nh\u00f3m?<\/strong><\/span><\/h4>\n
1.4. C\u00e2u H\u1ecfi Ph\u1ecfng V\u1ea5n Ch\u0103m S\u00f3c Kh\u00e1ch H\u00e0ng V\u1ec1 X\u1eed L\u00fd T\u00ecnh Hu\u1ed1ng<\/strong><\/span><\/h3>\n
1.4.1. N\u1ebfu Kh\u00e1ch H\u00e0ng T\u1ecf Ra Kh\u00f4ng H\u00e0i L\u00f2ng, B\u1ea1n S\u1ebd L\u00e0m G\u00ec?<\/strong><\/span><\/h4>\n
1.4.2. N\u1ebfu B\u1ea1n Nh\u1eadn \u0110\u01b0\u1ee3c M\u1ed9t L\u01b0\u1ee3ng L\u1edbn Y\u00eau C\u1ea7u T\u1eeb Kh\u00e1ch H\u00e0ng Trong C\u00f9ng M\u1ed9t Th\u1eddi \u0110i\u1ec3m, B\u1ea1n S\u1ebd L\u00e0m G\u00ec?<\/strong><\/span><\/h4>\n
1.4.3. N\u1ebfu B\u1ea1n G\u1eb7p M\u1ed9t Kh\u00e1ch H\u00e0ng Thi\u1ebfu L\u1ecbch S\u1ef1, B\u1ea1n S\u1ebd L\u00e0m G\u00ec?<\/strong><\/span><\/h4>\n
1.5. C\u00e2u H\u1ecfi Ph\u1ecfng V\u1ea5n Ch\u0103m S\u00f3c Kh\u00e1ch H\u00e0ng V\u1ec1 Th\u00e1i \u0110\u1ed9 Trong C\u00f4ng Vi\u1ec7c<\/strong><\/span><\/h3>\n
1.5.1. B\u1ea1n C\u00f3 Bao Gi\u1edd Mu\u1ed1n T\u1eeb B\u1ecf C\u00f4ng Vi\u1ec7c Ch\u0103m S\u00f3c Kh\u00e1ch H\u00e0ng Kh\u00f4ng?<\/strong><\/span><\/h4>\n
1.5.2. B\u1ea1n \u0110\u00e3 Bao Gi\u1edd M\u1eafc Sai L\u1ea7m Khi Ch\u0103m S\u00f3c Kh\u00e1ch H\u00e0ng Ch\u01b0a? B\u1ea1n \u0110\u00e3 Gi\u1ea3i Quy\u1ebft Sai L\u1ea7m \u0110\u00f3 Th\u1ebf N\u00e0o?<\/strong><\/span><\/h4>\n
1.5.3. N\u1ebfu B\u1ea1n B\u1ea5t \u0110\u1ed3ng \u00dd Ki\u1ebfn V\u1edbi C\u1ea5p Tr\u00ean, B\u1ea1n S\u1ebd L\u00e0m G\u00ec?<\/strong><\/span><\/h4>\n
2. Nh\u1eefng C\u00e2u \u1ee8ng Vi\u00ean N\u00ean H\u1ecfi Nh\u00e0 Tuy\u1ec3n D\u1ee5ng<\/strong><\/span><\/h2>\n
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3. Kinh Nghi\u1ec7m Tr\u1ea3 L\u1eddi Ph\u1ecfng V\u1ea5n Ch\u0103m S\u00f3c Kh\u00e1ch H\u00e0ng<\/strong><\/span><\/h2>\n
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