{"id":6657,"date":"2024-06-13T15:02:58","date_gmt":"2024-06-13T08:02:58","guid":{"rendered":"https:\/\/jobsgo.vn\/blog\/?p=6657"},"modified":"2025-01-07T15:17:14","modified_gmt":"2025-01-07T08:17:14","slug":"ky-nang-dat-cau-hoi","status":"publish","type":"post","link":"https:\/\/jobsgo.vn\/blog\/ky-nang-dat-cau-hoi\/","title":{"rendered":"K\u1ef9 N\u0103ng \u0110\u1eb7t C\u00e2u H\u1ecfi L\u00e0 G\u00ec? R\u00e8n Luy\u1ec7n K\u1ef9 N\u0103ng N\u00e0y Nh\u01b0 Th\u1ebf N\u00e0o?"},"content":{"rendered":"\n
K\u1ef9 n\u0103ng \u0111\u1eb7t c\u00e2u h\u1ecfi<\/a> l\u00e0 g\u00ec<\/em><\/strong>? \u0110\u1eb7t c\u00e2u h\u1ecfi l\u00e0 k\u1ef9 n\u0103ng quan tr\u1ecdng \u0111\u1ec3 b\u1ea1n c\u00f3 th\u1ec3 c\u1ea3i thi\u1ec7n kh\u1ea3 n\u0103ng giao ti\u1ebfp. Ng\u00e0y nay, k\u1ef9 n\u0103ng \u0111\u1eb7t c\u00e2u h\u1ecfi \u0111\u00e3 tr\u1edf th\u00e0nh ngh\u1ec7 thu\u1eadt giao ti\u1ebfp. C\u00e1c c\u00e2u h\u1ecfi b\u1ea1n \u0111\u1eb7t ra gi\u00fap \u0111\u1ed1i ph\u01b0\u01a1ng \u0111\u1ecbnh h\u00ecnh \u0111\u01b0\u1ee3c ph\u1ea7n n\u00e0o t\u00ednh c\u00e1ch, hi\u1ec3u bi\u1ebft c\u1ee7a b\u1ea1n. C\u00f9ng JobsGO t\u00ecm hi\u1ec3u xem c\u00f3 m\u1ea5y lo\u1ea1i c\u00e2u h\u1ecfi v\u00e0 k\u1ef9 n\u0103ng \u0111\u1eb7t c\u00e2u h\u1ecfi sao cho hi\u1ec7u qu\u1ea3!<\/em><\/p>\n M\u1ee5c l\u1ee5c<\/p> K\u1ef9 n\u0103ng<\/a><\/strong> \u0111\u1eb7t c\u00e2u h\u1ecfi (questioning skills) l\u00e0 m\u1ed9t k\u1ef9 n\u0103ng quan tr\u1ecdng trong ngh\u1ec7 thu\u1eadt giao ti\u1ebfp v\u00e0 \u0111\u1ed1i tho\u1ea1i hi\u1ec7u qu\u1ea3. N\u00f3 gi\u00fap b\u1ea1n d\u1eabn d\u1eaft cu\u1ed9c tr\u00f2 chuy\u1ec7n theo h\u01b0\u1edbng mong mu\u1ed1n, t\u1ea1o ra kh\u00f4ng kh\u00ed t\u00edch c\u1ef1c, th\u00e2n thi\u1ec7n, \u0111\u1ed3ng th\u1eddi k\u00e9o d\u00e0i cu\u1ed9c \u0111\u1ed1i tho\u1ea1i m\u1ed9t c\u00e1ch l\u01b0u lo\u00e1t v\u00e0 nh\u1eadn \u0111\u01b0\u1ee3c nh\u1eefng th\u00f4ng tin c\u1ea7n thi\u1ebft.<\/p><\/blockquote>\n Khi \u0111\u1eb7t c\u00e2u h\u1ecfi m\u1ed9t c\u00e1ch kh\u00e9o l\u00e9o, b\u1ea1n c\u00f3 th\u1ec3 th\u00fac \u0111\u1ea9y s\u1ef1 trao \u0111\u1ed5i \u00fd t\u01b0\u1edfng v\u00e0 th\u1ea3o lu\u1eadn s\u00e2u h\u01a1n v\u1ec1 m\u1ed9t ch\u1ee7 \u0111\u1ec1 c\u1ee5 th\u1ec3. \u0110i\u1ec1u n\u00e0y gi\u00fap c\u1ea3i thi\u1ec7n hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c, x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 tin c\u1eady v\u00e0 t\u1ea1o n\u00ean s\u1ef1 h\u1ee3p t\u00e1c hi\u1ec7u qu\u1ea3. C\u00e1c c\u00e2u h\u1ecfi \u0111\u01b0\u1ee3c \u0111\u1eb7t ra m\u1ed9t c\u00e1ch th\u00f4ng minh s\u1ebd gi\u00fap b\u1ea1n nh\u1eadn \u0111\u01b0\u1ee3c nh\u1eefng c\u00e2u tr\u1ea3 l\u1eddi h\u1eefu \u00edch, ch\u00ednh x\u00e1c v\u00e0 \u0111\u00e1ng tin c\u1eady, t\u1eeb \u0111\u00f3 c\u00f3 th\u1ec3 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh \u0111\u00fang \u0111\u1eafn.<\/p>\n Ngo\u00e0i ra, k\u1ef9 n\u0103ng \u0111\u1eb7t c\u00e2u h\u1ecfi c\u00f2n gi\u00fap b\u1ea1n hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 quan \u0111i\u1ec3m, suy ngh\u0129 v\u00e0 m\u1ed1i quan t\u00e2m c\u1ee7a ng\u01b0\u1eddi \u0111\u1ed1i tho\u1ea1i. B\u1eb1ng c\u00e1ch l\u1eafng nghe v\u00e0 \u0111\u1eb7t nh\u1eefng c\u00e2u h\u1ecfi th\u00edch h\u1ee3p, b\u1ea1n c\u00f3 th\u1ec3 th\u1ec3 hi\u1ec7n s\u1ef1 quan t\u00e2m v\u00e0 t\u00f4n tr\u1ecdng \u0111\u1ed1i v\u1edbi ng\u01b0\u1eddi kh\u00e1c, t\u1eeb \u0111\u00f3 x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 t\u1ed1t \u0111\u1eb9p h\u01a1n.<\/p>\n Xem th\u00eam: Gi\u1edbi Thi\u1ec7u B\u1ea3n Th\u00e2n Ng\u00e0y \u0110\u1ea7u \u0110i L\u00e0m Nh\u01b0 Th\u1ebf N\u00e0o \u0110\u1ec3 T\u1ea1o \u1ea4n T\u01b0\u1ee3ng T\u1ed1t?<\/a><\/strong><\/p>\n K\u1ef9 n\u0103ng \u0111\u1eb7t c\u00e2u h\u1ecfi \u0111\u00f3ng m\u1ed9t vai tr\u00f2 quan tr\u1ecdng trong giao ti\u1ebfp v\u00e0 x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng hi\u1ec7u qu\u1ea3. \u0110\u00e2y l\u00e0 m\u1ed9t k\u1ef9 n\u0103ng c\u1ed1t l\u00f5i c\u1ea7n \u0111\u01b0\u1ee3c r\u00e8n luy\u1ec7n v\u00e0 ph\u00e1t tri\u1ec3n \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c th\u00e0nh c\u00f4ng trong cu\u1ed9c s\u1ed1ng v\u00e0 c\u00f4ng vi\u1ec7c. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 l\u00fd do minh ch\u1ee9ng cho t\u1ea7m quan tr\u1ecdng c\u1ee7a k\u1ef9 n\u0103ng n\u00e0y:<\/p>\n Khi \u0111\u1eb7t ra nh\u1eefng c\u00e2u h\u1ecfi r\u00f5 r\u00e0ng, m\u1ee5c ti\u00eau, c\u00f3 \u0111\u1ecbnh h\u01b0\u1edbng, b\u1ea1n c\u00f3 th\u1ec3 khai th\u00e1c th\u00f4ng tin m\u1ed9t c\u00e1ch tr\u1ef1c ti\u1ebfp v\u00e0 thu \u0111\u01b0\u1ee3c nh\u1eefng d\u1eef li\u1ec7u ch\u00ednh x\u00e1c, chi ti\u1ebft c\u1ea7n thi\u1ebft \u0111\u1ec3 hi\u1ec3u v\u1ea5n \u0111\u1ec1 v\u00e0 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh ph\u00f9 h\u1ee3p. \u0110i\u1ec1u n\u00e0y kh\u00f4ng ch\u1ec9 ti\u1ebft ki\u1ec7m th\u1eddi gian, c\u00f4ng s\u1ee9c m\u00e0 c\u00f2n \u0111\u1ea3m b\u1ea3o hi\u1ec7u qu\u1ea3 v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c. Th\u00f4ng tin t\u1ed1t l\u00e0 n\u1ec1n t\u1ea3ng cho nh\u1eefng quy\u1ebft \u0111\u1ecbnh \u0111\u00fang \u0111\u1eafn, v\u00ec v\u1eady k\u1ef9 n\u0103ng \u0111\u1eb7t c\u00e2u h\u1ecfi \u0111\u00f3ng vai tr\u00f2 thi\u1ebft y\u1ebfu trong vi\u1ec7c thu th\u1eadp th\u00f4ng tin.<\/p>\n B\u1eb1ng vi\u1ec7c \u0111\u1eb7t nh\u1eefng c\u00e2u h\u1ecfi s\u00e2u, chi ti\u1ebft, b\u1ea1n c\u00f3 th\u1ec3 kh\u00e1m ph\u00e1 nguy\u00ean nh\u00e2n s\u00e2u xa c\u1ee7a v\u1ea5n \u0111\u1ec1, b\u1ed1i c\u1ea3nh v\u00e0 c\u00e1c y\u1ebfu t\u1ed1 li\u00ean quan. \u0110i\u1ec1u n\u00e0y gi\u00fap b\u1ea1n nh\u00ecn nh\u1eadn t\u00ecnh hu\u1ed1ng t\u1eeb nhi\u1ec1u g\u00f3c \u0111\u1ed9, hi\u1ec3u r\u00f5 b\u1ea3n ch\u1ea5t v\u00e0 nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5 c\u1ee7a v\u1ea5n \u0111\u1ec1 thay v\u00ec ch\u1ec9 d\u1eebng l\u1ea1i \u1edf nh\u1eefng bi\u1ec3u hi\u1ec7n b\u1ec1 ngo\u00e0i. Khi hi\u1ec3u r\u00f5 v\u1ea5n \u0111\u1ec1, b\u1ea1n s\u1ebd c\u00f3 c\u00e1i nh\u00ecn to\u00e0n di\u1ec7n h\u01a1n v\u00e0 \u0111\u01b0a ra \u0111\u01b0\u1ee3c nh\u1eefng gi\u1ea3i ph\u00e1p c\u0103n c\u01a1, l\u00e2u d\u00e0i ch\u1ee9 kh\u00f4ng ph\u1ea3i ch\u1ec9 gi\u1ea3i quy\u1ebft t\u1ea1m th\u1eddi.<\/p>\n Khi \u0111\u1eb7t c\u00e2u h\u1ecfi, b\u1ea1n th\u1ec3 hi\u1ec7n s\u1ef1 quan t\u00e2m, l\u1eafng nghe v\u00e0 t\u00f4n tr\u1ecdng ng\u01b0\u1eddi \u0111\u1ed1i tho\u1ea1i. \u0110i\u1ec1u n\u00e0y t\u1ea1o ra c\u1ea3m gi\u00e1c th\u00e2n thi\u1ec7n, g\u1ea7n g\u0169i v\u00e0 x\u00e2y d\u1ef1ng ni\u1ec1m tin gi\u1eefa c\u00e1c b\u00ean. Khi ng\u01b0\u1eddi kh\u00e1c c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c l\u1eafng nghe, t\u00f4n tr\u1ecdng, h\u1ecd s\u1ebd c\u1edfi m\u1edf h\u01a1n trong vi\u1ec7c chia s\u1ebb th\u00f4ng tin v\u00e0 \u00fd t\u01b0\u1edfng. T\u1eeb \u0111\u00f3, m\u1ed1i quan h\u1ec7 s\u1ebd \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng v\u00e0 ph\u00e1t tri\u1ec3n b\u1ec1n ch\u1eb7t h\u01a1n, t\u1ea1o n\u1ec1n t\u1ea3ng cho s\u1ef1 h\u1ee3p t\u00e1c hi\u1ec7u qu\u1ea3 v\u00e0 th\u00e0nh c\u00f4ng trong c\u00f4ng vi\u1ec7c.<\/p>\n Th\u00f4ng qua vi\u1ec7c \u0111\u1eb7t c\u00e2u h\u1ecfi t\u00f2 m\u00f2, b\u1ea1n c\u00f3 th\u1ec3 ti\u1ebfp c\u1eadn v\u00e0 kh\u00e1m ph\u00e1 nhi\u1ec1u quan \u0111i\u1ec3m, kinh nghi\u1ec7m v\u00e0 \u00fd t\u01b0\u1edfng kh\u00e1c nhau t\u1eeb ng\u01b0\u1eddi \u0111\u1ed1i tho\u1ea1i. \u0110i\u1ec1u n\u00e0y gi\u00fap m\u1edf r\u1ed9ng t\u1ea7m nh\u00ecn c\u1ee7a b\u1ea1n, hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 nh\u1eefng kh\u00eda c\u1ea1nh m\u1edbi m\u1ebb c\u1ee7a v\u1ea5n \u0111\u1ec1. T\u1eeb \u0111\u00f3, b\u1ea1n c\u00f3 th\u1ec3 ph\u00e2n t\u00edch v\u00e0 \u0111\u00e1nh gi\u00e1 v\u1ea5n \u0111\u1ec1 m\u1ed9t c\u00e1ch kh\u00e1ch quan, to\u00e0n di\u1ec7n h\u01a1n. S\u1ef1 \u0111a d\u1ea1ng trong t\u01b0 duy, g\u00f3c nh\u00ecn th\u01b0\u1eddng d\u1eabn \u0111\u1ebfn nh\u1eefng gi\u1ea3i ph\u00e1p s\u00e1ng t\u1ea1o v\u00e0 hi\u1ec7u qu\u1ea3 h\u01a1n.<\/p>\n Xem th\u00eam: Gi\u1edd H\u00e0nh Ch\u00ednh L\u00e0 G\u00ec? Quy \u0110\u1ecbnh V\u1ec1 Gi\u1edd H\u00e0nh Ch\u00ednh M\u1edbi Nh\u1ea5t 2024<\/a><\/strong><\/p>\n Khi b\u1ea1n \u0111\u00e3 hi\u1ec3u r\u00f5 v\u1ea5n \u0111\u1ec1 t\u1eeb nhi\u1ec1u kh\u00eda c\u1ea1nh, thu th\u1eadp \u0111\u1ea7y \u0111\u1ee7 th\u00f4ng tin v\u00e0 l\u1eafng nghe nhi\u1ec1u quan \u0111i\u1ec3m kh\u00e1c nhau, vi\u1ec7c t\u00ecm ra gi\u1ea3i ph\u00e1p ph\u00f9 h\u1ee3p s\u1ebd tr\u1edf n\u00ean d\u1ec5 d\u00e0ng h\u01a1n. B\u1eb1ng c\u00e1ch \u0111\u1eb7t nh\u1eefng c\u00e2u h\u1ecfi s\u1eafc s\u1ea3o, nh\u1ea1y b\u00e9n, b\u1ea1n c\u00f3 th\u1ec3 x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c \u0111i\u1ec3m m\u1ea1nh, \u0111i\u1ec3m y\u1ebfu v\u00e0 r\u00e0o c\u1ea3n c\u1ee7a v\u1ea5n \u0111\u1ec1, t\u1eeb \u0111\u00f3 \u0111\u1ec1 xu\u1ea5t nh\u1eefng gi\u1ea3i ph\u00e1p t\u1ed1i \u01b0u, kh\u1ea3 thi nh\u1ea5t.<\/p>\n H\u01a1n n\u1eefa, khi \u0111\u00e3 x\u00e2y d\u1ef1ng \u0111\u01b0\u1ee3c m\u1ed1i quan h\u1ec7 t\u1ed1t v\u1edbi ng\u01b0\u1eddi kh\u00e1c th\u00f4ng qua k\u1ef9 n\u0103ng \u0111\u1eb7t c\u00e2u h\u1ecfi, vi\u1ec7c tri\u1ec3n khai gi\u1ea3i ph\u00e1p s\u1ebd \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n thu\u1eadn l\u1ee3i v\u00e0 nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 h\u1ed7 tr\u1ee3 nhi\u1ec7t t\u00ecnh h\u01a1n.<\/p>\n \u0110\u1eb7t c\u00e2u h\u1ecfi \u0111\u00fang c\u00e1ch l\u00e0 m\u1ed9t k\u1ef9 n\u0103ng quan tr\u1ecdng trong giao ti\u1ebfp hi\u1ec7u qu\u1ea3. C\u00f3 nhi\u1ec1u d\u1ea1ng c\u00e2u h\u1ecfi kh\u00e1c nhau, m\u1ed7i lo\u1ea1i \u0111\u1ec1u c\u00f3 \u01b0u v\u00e0 nh\u01b0\u1ee3c \u0111i\u1ec3m ri\u00eang. \u0110\u1ec3 t\u1ed1i \u0111a h\u00f3a hi\u1ec7u qu\u1ea3 giao ti\u1ebfp, c\u1ea7n ph\u1ea3i s\u1eed d\u1ee5ng linh ho\u1ea1t c\u00e1c d\u1ea1ng c\u00e2u h\u1ecfi ph\u00f9 h\u1ee3p v\u1edbi ng\u1eef c\u1ea3nh v\u00e0 m\u1ee5c \u0111\u00edch. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 d\u1ea1ng c\u00e2u h\u1ecfi ph\u1ed5 bi\u1ebfn:<\/p>\n C\u00e2u h\u1ecfi \u0111\u00f3ng trong k\u1ef9 n\u0103ng \u0111\u1eb7t c\u00e2u h\u1ecfi<\/strong> l\u00e0 c\u00e2u h\u1ecfi m\u00e0 b\u1ea1n c\u00f3 th\u1ec3 tr\u1ea3 l\u1eddi \u201cc\u00f3\u201d, \u201ckh\u00f4ng\u201d ho\u1eb7c m\u1ed9t th\u1ef1c t\u1ebf c\u00f3 s\u1eb5n. C\u00e2u h\u1ecfi \u0111\u00f3ng l\u00e0 c\u00e2u h\u1ecfi tr\u1ef1c ti\u1ebfp, chi ti\u1ebft, ng\u1eafn g\u1ecdn, kh\u00f4ng b\u1eaft \u0111\u1ea7u b\u1eb1ng t\u1eeb \u0111\u1ec3 h\u1ecfi v\u00e0 kh\u00f4ng c\u00f3 n\u1ed9i dung g\u00e2y tranh c\u00e3i. T\u00ednh ch\u1ea5t c\u1ee7a c\u00e2u h\u1ecfi \u0111\u00f3ng l\u00e0 x\u00e1c nh\u1eadn l\u1ea1i th\u00f4ng tin.<\/p>\n V\u00ed d\u1ee5: \u201cB\u1ea1n c\u00f3 th\u00edch l\u00e0m vi\u1ec7c nh\u00f3m hay kh\u00f4ng?\u201d ho\u1eb7c \u201cB\u1ea1n c\u00f3 nh\u00f3m m\u00e1u g\u00ec?\u201d.<\/p>\n C\u00e2u h\u1ecfi m\u1edf th\u01b0\u1eddng c\u1ea7n c\u00e2u tr\u1ea3 l\u1eddi d\u00e0i h\u01a1n. \u0110\u00e2y l\u00e0 c\u00e2u h\u1ecfi g\u1ee3i \u00fd c\u00e2u tr\u1ea3 l\u1eddi chi ti\u1ebft, b\u1eaft \u0111\u1ea7u b\u1eb1ng t\u1eeb \u0111\u1ec3 h\u1ecfi. C\u00e2u h\u1ecfi m\u1edf d\u00f9ng \u0111\u1ec3 n\u1eafm b\u1eaft \u00fd ki\u1ebfn ng\u01b0\u1eddi \u0111\u01b0\u1ee3c h\u1ecfi, t\u00ecm th\u00eam th\u00f4ng tin v\u1ec1 nh\u1eefng \u0111i\u1ec1u ch\u01b0a bi\u1ebft. C\u00e2u h\u1ecfi m\u1edf kh\u00f4ng c\u00f3 c\u00e2u tr\u1ea3 l\u1eddi m\u1eb7c \u0111\u1ecbnh, n\u1ed9i dung c\u00f3 th\u1ec3 g\u00e2y ra tranh c\u00e3i v\u00e0 kh\u00f4ng g\u00f2 b\u00f3 n\u1ed9i dung tr\u1ea3 l\u1eddi.<\/p>\n V\u00ed d\u1ee5: \u201cT\u1ea1i sao b\u1ea1n l\u1ea1i mu\u1ed1n \u1ee9ng tuy\u1ec3n v\u00e0o v\u1ecb tr\u00ed th\u1ef1c t\u1eadp sinh Content t\u1ea1i JobsGO?\u201d ho\u1eb7c: \u201cH\u00e3y k\u1ec3 v\u1edbi ch\u00fang t\u00f4i nh\u1eefng tr\u1ea3i nghi\u1ec7m c\u1ee7a b\u1ea1n t\u1ea1i App t\u00ecm vi\u1ec7c JobsGO!\u201d<\/p>\n \u0110\u1eb7t c\u00e2u h\u1ecfi h\u00ecnh n\u00f3n l\u00e0 b\u1ea1n h\u1ecfi t\u1eeb nh\u1eefng c\u00e2u h\u1ecfi chung r\u1ed3i m\u1edbi \u0111i v\u00e0o tr\u1ecdng t\u00e2m. M\u1ee9c \u0111\u1ed9 s\u00e2u c\u1ee7a t\u1eebng c\u00e2u h\u1ecfi s\u1ebd t\u0103ng d\u1ea7n. Lo\u1ea1i c\u00e2u h\u1ecfi n\u00e0y th\u01b0\u1eddng \u0111\u01b0\u1ee3c d\u00f9ng \u0111\u1ec3 c\u01a1 quan \u0111i\u1ec1u tra l\u1ea5y th\u00f4ng tin t\u1eeb nh\u00e2n ch\u1ee9ng.<\/p>\n V\u00ed d\u1ee5: – C\u00f3 bao nhi\u00eau ng\u01b0\u1eddi tham gia v\u00e0o tr\u1eadn \u0111\u00e1nh nhau? – Ng\u01b0\u1eddi l\u1edbn hay tr\u1ebb em?<\/p>\n C\u00e2u h\u1ecfi th\u0103m d\u00f2 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 t\u00ecm ki\u1ebfm th\u00f4ng tin v\u1ec1 m\u1ed9t v\u1ea5n \u0111\u1ec1 c\u1ee5 th\u1ec3 khi ng\u01b0\u1eddi n\u00f3i \u0111ang c\u1ed1 tr\u00e1nh n\u00e9. C\u00e2u h\u1ecfi th\u0103m d\u00f2 gi\u00fap b\u1ea1n hi\u1ec3u r\u00f5, th\u1ea5u \u0111\u00e1o h\u01a1n v\u1ea5n \u0111\u1ec1 m\u00e0 cu\u1ed9c tr\u00f2 chuy\u1ec7n \u0111ang n\u00f3i t\u1edbi. Ph\u01b0\u01a1ng ph\u00e1p 5 v\u00ec sao \u2013 5 whys \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng trong c\u00e2u h\u1ecfi th\u0103m d\u00f2 \u0111\u1ec3 gi\u00fap ng\u01b0\u1eddi \u0111\u1eb7t c\u00e2u h\u1ecfi nhanh ch\u00f3ng n\u1eafm \u0111\u01b0\u1ee3c m\u1ea5u ch\u1ed1t v\u1ea5n \u0111\u1ec1.<\/p>\n V\u00ed d\u1ee5: \u201cKhi n\u00e0o anh c\u1ea7n video n\u00e0y? Anh c\u00f3 mu\u1ed1n xem b\u1ea3n nh\u00e1p tr\u01b0\u1edbc khi t\u00f4i g\u1eedi k\u1ebft qu\u1ea3 cu\u1ed1i c\u00f9ng hay kh\u00f4ng?\u201d<\/p>\n M\u1ee5c \u0111\u00edch c\u1ee7a c\u00e2u h\u1ecfi tu t\u1eeb kh\u00f4ng ph\u1ea3i \u0111\u1ec3 h\u1ecfi m\u00e0 l\u00e0 \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh l\u1ea1i th\u00f4ng tin \u0111\u01b0\u1ee3c h\u1ecfi. S\u1eed d\u1ee5ng c\u00e2u h\u1ecfi tu t\u1eeb khi\u1ebfn ng\u01b0\u1eddi nghe d\u1ec5 d\u00e0ng \u0111\u1ed3ng t\u00ecnh v\u00e0 tham gia tr\u00f2 chuy\u1ec7n v\u1edbi b\u1ea1n h\u01a1n. C\u00e2u h\u1ecfi tu t\u1eeb d\u00f9ng \u0111\u1ec3 thu h\u00fat \u0111\u1ed1i ph\u01b0\u01a1ng.<\/p>\n V\u00ed d\u1ee5: JobsGO l\u00e0 m\u1ed9t \u1ee9ng d\u1ee5ng t\u00ecm vi\u1ec7c l\u00e0m r\u1ea5t t\u1ed1t \u0111\u00fang kh\u00f4ng?<\/p>\n Xem th\u00eam: M\u1eabu Th\u01b0 C\u1ea3m \u01a0n Khi Ngh\u1ec9 Vi\u1ec7c: Vi\u1ebft Nh\u01b0 Th\u1ebf N\u00e0o Cho Chuy\u00ean Nghi\u1ec7p?<\/a><\/strong><\/p>\n Khi \u0111\u1eb7t c\u00e2u h\u1ecfi, c\u00e1c b\u1ea1n c\u1ea7n l\u01b0u \u00fd m\u1ed9t s\u1ed1 nguy\u00ean t\u1eafc c\u01a1 b\u1ea3n sau:<\/p>\n \u0110\u1ec3 c\u00f3 m\u1ed9t c\u00e2u h\u1ecfi t\u1ed1t th\u00ec b\u1ea1n c\u1ea7n l\u00ean m\u1ed9t k\u1ebf ho\u1ea1ch chu\u1ea9n b\u1ecb \u0111\u1ec3 \u0111\u1eb7t c\u00e2u h\u1ecfi. L\u00fac l\u00ean k\u1ebf ho\u1ea1ch, c\u1ea7n x\u00e1c \u0111\u1ecbnh r\u00f5 r\u00e0ng m\u1ee5c \u0111\u00edch c\u00e2u h\u1ecfi c\u1ee7a b\u1ea1n l\u00e0 g\u00ec. M\u1ed9t c\u00e2u h\u1ecfi t\u1ed1t l\u00e0 c\u00e2u h\u1ecfi c\u00f3 m\u1ee5c \u0111\u00edch r\u00f5 r\u00e0ng, c\u00f3 ch\u00ednh x\u00e1c th\u00f4ng tin m\u00e0 b\u1ea1n mu\u1ed1n t\u00ecm hi\u1ec3u. M\u1ed9t c\u00e2u h\u1ecfi m\u01a1 h\u1ed3 khi\u1ebfn ng\u01b0\u1eddi tr\u1ea3 l\u1eddi kh\u00f3 kh\u0103n trong vi\u1ec7c gi\u1ea3i \u0111\u00e1p v\u00e0 l\u00e0m b\u1ea1n m\u1ea5t \u0111i c\u01a1 h\u1ed9i t\u00ecm ki\u1ebfm \u0111\u01b0\u1ee3c th\u00f4ng tin mong mu\u1ed1n. T\u1eeb m\u1ee5c \u0111\u00edch c\u00e2u h\u1ecfi, b\u1ea1n ph\u1ea3i x\u00e1c \u0111\u1ecbnh xem \u0111\u00e2u l\u00e0 c\u00e2u h\u1ecfi tr\u1ecdng t\u00e2m v\u00e0 \u0111\u00e2u l\u00e0 c\u00e2u h\u1ecfi ph\u1ee5.<\/p>\n Ph\u1ea3i t\u00f9y thu\u1ed9c v\u00e0o m\u1ed1i quan h\u1ec7 c\u1ee7a b\u1ea1n v\u1edbi \u0111\u1ed1i ph\u01b0\u01a1ng \u0111\u1ec3 \u0111\u1eb7t c\u00e2u h\u1ecfi ch\u00ednh l\u00e0 m\u1ed9t trong nh\u1eefng k\u1ef9 n\u0103ng \u0111\u1eb7t c\u00e2u h\u1ecfi<\/strong> t\u1ed1t. X\u00e1c \u0111\u1ecbnh r\u00f5 m\u1ed1i quan h\u1ec7 th\u00ec b\u1ea1n m\u1edbi t\u00ecm \u0111\u01b0\u1ee3c \u0111\u1ea1i t\u1eeb nh\u00e2n x\u01b0ng c\u0169ng nh\u01b0 phong c\u00e1ch n\u00f3i chuy\u1ec7n ph\u00f9 h\u1ee3p.<\/p>\n Trong k\u1ef9 n\u0103ng \u0111\u1eb7t c\u00e2u h\u1ecfi<\/strong> th\u00ec m\u1ed9t c\u00e2u h\u1ecfi t\u1ed1t l\u00e0 c\u00e2u h\u1ecfi s\u1eed d\u1ee5ng t\u1eeb ng\u1eef th\u00edch h\u1ee3p v\u1edbi v\u1ed1n t\u1eeb, tr\u00ecnh \u0111\u1ed9 v\u00e0 kinh nghi\u1ec7m c\u1ee7a ng\u01b0\u1eddi \u0111\u01b0\u1ee3c h\u1ecfi. B\u1ea1n kh\u00f4ng n\u00ean ho\u1eb7c h\u1ea1n ch\u1ebf s\u1eed d\u1ee5ng nh\u1eefng thu\u1eadt ng\u1eef chuy\u00ean m\u00f4n khi h\u1ecfi \u0111\u1ed1i ph\u01b0\u01a1ng n\u1ebfu h\u1ecd kh\u00f4ng bi\u1ebft v\u1ec1 l\u0129nh v\u1ef1c \u0111\u00f3. V\u00ed d\u1ee5 v\u1edbi b\u1ea1n b\u00e8 th\u00ec s\u1eed d\u1ee5ng t\u1eeb ng\u1eef th\u00e2n m\u1eadt, g\u1ea7n g\u0169i. V\u1edbi c\u1ea5p tr\u00ean th\u00ec b\u1ea1n c\u1ea7n s\u1eed d\u1ee5ng t\u1eeb ng\u1eef khi\u00eam t\u1ed1n, l\u1ecbch s\u1ef1\u2026<\/p>\n Xem th\u00eam: L\u00e0m g\u00ec \u0111\u1ec3 c\u1ea3i thi\u1ec7n k\u1ef9 n\u0103ng giao ti\u1ebfp?<\/a><\/strong><\/p>\n M\u1eb7c d\u00f9 c\u00e2u h\u1ecfi c\u1ee7a b\u1ea1n c\u00f3 m\u1ee5c \u0111\u00edch th\u0103m d\u00f2, t\u00ecm ki\u1ebfm th\u00f4ng tin hay g\u00ec \u0111i ch\u0103ng n\u1eefa th\u00ec b\u1ea1n c\u0169ng c\u1ea7n ph\u1ea3i h\u1ecdc c\u00e1ch l\u1eafng nghe ng\u01b0\u1eddi tr\u1ea3 l\u1eddi. Sau khi \u0111\u1eb7t c\u00e2u h\u1ecfi, c\u1ea7n \u0111\u1ec3 ng\u01b0\u1eddi tr\u1ea3 l\u1eddi c\u00f3 th\u1eddi gian suy ngh\u0129, kh\u00f4ng n\u00ean h\u1ecfi d\u1ed3n d\u1eadp. B\u1ea1n ph\u1ea3i quan s\u00e1t \u0111\u01b0\u1ee3c ph\u1ea3n \u1ee9ng c\u1ee7a h\u1ecd \u0111\u1ec3 hi\u1ec3u r\u00f5 h\u1ecd th\u1ef1c s\u1ef1 mu\u1ed1n n\u00f3i g\u00ec.<\/p>\n M\u1ed9t l\u01b0u \u00fd l\u00e0 kh\u00f4ng bao gi\u1edd \u0111\u01b0\u1ee3c ng\u1eaft l\u1eddi hay chen ngang l\u00fac ng\u01b0\u1eddi kh\u00e1c \u0111ang n\u00f3i. Ng\u1eaft l\u1eddi th\u1ec3 hi\u1ec7n b\u1ea1n \u0111ang kh\u00f4ng h\u1ec1 t\u00f4n tr\u1ecdng \u0111\u1ed1i ph\u01b0\u01a1ng.<\/p>\n K\u1ef9 n\u0103ng \u0111\u1eb7t c\u00e2u h\u1ecfi l\u00e0 m\u1ed9t k\u1ef9 n\u0103ng m\u1ec1m quan tr\u1ecdng c\u1ea7n \u0111\u01b0\u1ee3c r\u00e8n luy\u1ec7n v\u00e0 ph\u00e1t tri\u1ec3n th\u01b0\u1eddng xuy\u00ean. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 nh\u1eefng g\u1ee3i \u00fd gi\u00fap b\u1ea1n c\u1ea3i thi\u1ec7n k\u1ef9 n\u0103ng n\u00e0y:<\/p>\n L\u1eafng nghe t\u00edch c\u1ef1c l\u00e0 n\u1ec1n t\u1ea3ng c\u1ee7a vi\u1ec7c \u0111\u1eb7t c\u00e2u h\u1ecfi hi\u1ec7u qu\u1ea3. Khi l\u1eafng nghe m\u1ed9t c\u00e1ch ch\u1ee7 \u0111\u1ed9ng, b\u1ea1n kh\u00f4ng ch\u1ec9 ti\u1ebfp thu th\u00f4ng tin m\u00e0 c\u00f2n hi\u1ec3u s\u00e2u s\u1eafc h\u01a1n v\u1ec1 ng\u1eef c\u1ea3nh v\u00e0 c\u1ea3m x\u00fac c\u1ee7a ng\u01b0\u1eddi n\u00f3i. \u0110i\u1ec1u n\u00e0y gi\u00fap b\u1ea1n \u0111\u1eb7t ra nh\u1eefng c\u00e2u h\u1ecfi \u0111\u00fang tr\u1ecdng t\u00e2m v\u00e0 mang t\u00ednh x\u00e2y d\u1ef1ng.<\/p>\n L\u1eafng nghe t\u00edch c\u1ef1c bao g\u1ed3m vi\u1ec7c gi\u1eef im l\u1eb7ng khi ng\u01b0\u1eddi kh\u00e1c n\u00f3i, duy tr\u00ec giao ti\u1ebfp b\u1eb1ng m\u1eaft v\u00e0 th\u1ec3 hi\u1ec7n s\u1ef1 quan t\u00e2m qua ng\u00f4n ng\u1eef c\u01a1 th\u1ec3. Khi l\u1eafng nghe m\u1ed9t c\u00e1ch ch\u1ee7 \u0111\u1ed9ng, b\u1ea1n c\u00f3 th\u1ec3 nh\u1eadn ra nh\u1eefng chi ti\u1ebft quan tr\u1ecdng v\u00e0 t\u1eeb \u0111\u00f3, \u0111\u1eb7t ra nh\u1eefng c\u00e2u h\u1ecfi m\u1edf r\u1ed9ng hay l\u00e0m r\u00f5 th\u00f4ng tin c\u1ea7n thi\u1ebft.<\/p>\n Khi \u0111\u1eb7t c\u00e2u h\u1ecfi, vi\u1ec7c duy tr\u00ec th\u00e1i \u0111\u1ed9 c\u1edfi m\u1edf v\u00e0 kh\u00f4ng ph\u00e1n x\u00e9t l\u00e0 r\u1ea5t quan tr\u1ecdng. Th\u00e1i \u0111\u1ed9 n\u00e0y gi\u00fap t\u1ea1o ra m\u1ed9t m\u00f4i tr\u01b0\u1eddng an to\u00e0n cho ng\u01b0\u1eddi kh\u00e1c chia s\u1ebb th\u00f4ng tin m\u1ed9t c\u00e1ch ch\u00e2n th\u1eadt v\u00e0 tho\u1ea3i m\u00e1i.<\/p>\n Khi kh\u00f4ng c\u00f3 s\u1ef1 ph\u00e1n x\u00e9t, ng\u01b0\u1eddi \u0111\u01b0\u1ee3c h\u1ecfi s\u1ebd c\u1ea3m th\u1ea5y t\u00f4n tr\u1ecdng v\u00e0 s\u1eb5n l\u00f2ng tr\u1ea3 l\u1eddi m\u1ed9t c\u00e1ch chi ti\u1ebft h\u01a1n. \u0110i\u1ec1u n\u00e0y kh\u00f4ng ch\u1ec9 gi\u00fap b\u1ea1n thu th\u1eadp \u0111\u01b0\u1ee3c nhi\u1ec1u th\u00f4ng tin h\u01a1n m\u00e0 c\u00f2n x\u00e2y d\u1ef1ng \u0111\u01b0\u1ee3c m\u1ed1i quan h\u1ec7 t\u1ed1t \u0111\u1eb9p v\u1edbi ng\u01b0\u1eddi \u0111\u1ed1i di\u1ec7n. C\u1edfi m\u1edf v\u00e0 kh\u00f4ng ph\u00e1n x\u00e9t c\u0169ng gi\u00fap b\u1ea1n ti\u1ebfp c\u1eadn nh\u1eefng quan \u0111i\u1ec3m m\u1edbi m\u1ebb v\u00e0 \u0111a d\u1ea1ng, t\u1eeb \u0111\u00f3 m\u1edf r\u1ed9ng hi\u1ec3u bi\u1ebft c\u1ee7a b\u1ea3n th\u00e2n.<\/p>\n Ki\u00ean nh\u1eabn l\u00e0 m\u1ed9t y\u1ebfu t\u1ed1 kh\u00f4ng th\u1ec3 thi\u1ebfu khi \u0111\u1eb7t c\u00e2u h\u1ecfi, \u0111\u1eb7c bi\u1ec7t l\u00e0 trong nh\u1eefng t\u00ecnh hu\u1ed1ng ph\u1ee9c t\u1ea1p ho\u1eb7c nh\u1ea1y c\u1ea3m. \u0110\u00f4i khi, ng\u01b0\u1eddi \u0111\u01b0\u1ee3c h\u1ecfi c\u1ea7n th\u1eddi gian \u0111\u1ec3 suy ngh\u0129 v\u00e0 di\u1ec5n \u0111\u1ea1t \u00fd t\u01b0\u1edfng c\u1ee7a h\u1ecd. Vi\u1ec7c ki\u00ean nh\u1eabn ch\u1edd \u0111\u1ee3i cho \u0111\u1ebfn khi h\u1ecd ho\u00e0n th\u00e0nh \u00fd t\u01b0\u1edfng c\u1ee7a m\u00ecnh s\u1ebd cho ph\u00e9p b\u1ea1n nh\u1eadn \u0111\u01b0\u1ee3c nh\u1eefng c\u00e2u tr\u1ea3 l\u1eddi \u0111\u1ea7y \u0111\u1ee7 v\u00e0 ch\u00e2n th\u00e0nh h\u01a1n.<\/p>\n Ngo\u00e0i ra, ki\u00ean nh\u1eabn c\u0169ng gi\u00fap tr\u00e1nh vi\u1ec7c c\u1eaft l\u1eddi hay \u00e1p \u0111\u1eb7t suy ngh\u0129 c\u1ee7a m\u00ecnh l\u00ean ng\u01b0\u1eddi kh\u00e1c, t\u1eeb \u0111\u00f3 duy tr\u00ec \u0111\u01b0\u1ee3c cu\u1ed9c tr\u00f2 chuy\u1ec7n m\u1ea1ch l\u1ea1c v\u00e0 hi\u1ec7u qu\u1ea3.<\/p>\n \u0110\u1ec3 nh\u1eadn \u0111\u01b0\u1ee3c c\u00e2u tr\u1ea3 l\u1eddi ch\u00ednh x\u00e1c v\u00e0 h\u1eefu \u00edch, vi\u1ec7c \u0111\u1eb7t c\u00e2u h\u1ecfi c\u1ee5 th\u1ec3, r\u00f5 r\u00e0ng l\u00e0 r\u1ea5t quan tr\u1ecdng. Nh\u1eefng c\u00e2u h\u1ecfi m\u01a1 h\u1ed3, chung chung th\u01b0\u1eddng d\u1eabn \u0111\u1ebfn nh\u1eefng c\u00e2u tr\u1ea3 l\u1eddi kh\u00f4ng \u0111\u1ee7 chi ti\u1ebft ho\u1eb7c kh\u00f4ng li\u00ean quan. Khi \u0111\u1eb7t c\u00e2u h\u1ecfi, b\u1ea1n n\u00ean t\u1eadp trung v\u00e0o m\u1ed9t v\u1ea5n \u0111\u1ec1 c\u1ee5 th\u1ec3 v\u00e0 di\u1ec5n \u0111\u1ea1t r\u00f5 r\u00e0ng \u00fd mu\u1ed1n c\u1ee7a m\u00ecnh. \u0110i\u1ec1u n\u00e0y gi\u00fap ng\u01b0\u1eddi nghe d\u1ec5 d\u00e0ng hi\u1ec3u v\u00e0 tr\u1ea3 l\u1eddi m\u1ed9t c\u00e1ch ch\u00ednh x\u00e1c h\u01a1n. Vi\u1ec7c chu\u1ea9n b\u1ecb c\u00e2u h\u1ecfi tr\u01b0\u1edbc khi giao ti\u1ebfp c\u0169ng l\u00e0 m\u1ed9t c\u00e1ch t\u1ed1t \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng b\u1ea1n s\u1ebd kh\u00f4ng b\u1ecf l\u1ee1 b\u1ea5t k\u1ef3 th\u00f4ng tin quan tr\u1ecdng n\u00e0o.<\/p>\n \u0110\u1ec3 thu th\u1eadp th\u00f4ng tin m\u1ed9t c\u00e1ch to\u00e0n di\u1ec7n, b\u1ea1n n\u00ean s\u1eed d\u1ee5ng nhi\u1ec1u d\u1ea1ng c\u00e2u h\u1ecfi kh\u00e1c nhau. M\u1ed7i d\u1ea1ng c\u00e2u h\u1ecfi c\u00f3 m\u1ed9t m\u1ee5c \u0111\u00edch ri\u00eang v\u00e0 mang l\u1ea1i nh\u1eefng l\u1ee3i \u00edch kh\u00e1c nhau.<\/p>\n V\u00ed d\u1ee5, c\u00e2u h\u1ecfi m\u1edf gi\u00fap ng\u01b0\u1eddi tr\u1ea3 l\u1eddi c\u00f3 th\u1ec3 di\u1ec5n \u0111\u1ea1t quan \u0111i\u1ec3m c\u00e1 nh\u00e2n, cung c\u1ea5p th\u00f4ng tin chi ti\u1ebft, trong khi c\u00e2u h\u1ecfi \u0111\u00f3ng gi\u00fap x\u00e1c \u0111\u1ecbnh nh\u1eefng th\u00f4ng tin c\u1ee5 th\u1ec3 v\u00e0 nhanh ch\u00f3ng. S\u1eed d\u1ee5ng linh ho\u1ea1t c\u00e1c d\u1ea1ng c\u00e2u h\u1ecfi s\u1ebd gi\u00fap b\u1ea1n khai th\u00e1c \u0111\u01b0\u1ee3c nhi\u1ec1u kh\u00eda c\u1ea1nh c\u1ee7a v\u1ea5n \u0111\u1ec1 v\u00e0 c\u00f3 c\u00e1i nh\u00ecn t\u1ed5ng quan h\u01a1n.<\/p>\n Trong qu\u00e1 tr\u00ecnh giao ti\u1ebfp, kh\u00f4ng ph\u1ea3i l\u00fac n\u00e0o b\u1ea1n c\u0169ng nh\u1eadn \u0111\u01b0\u1ee3c c\u00e2u tr\u1ea3 l\u1eddi r\u00f5 r\u00e0ng ngay t\u1eeb l\u1ea7n \u0111\u1ea7u ti\u00ean. V\u00ec v\u1eady, vi\u1ec7c ti\u1ebfp t\u1ee5c \u0111\u1eb7t c\u00e2u h\u1ecfi \u0111\u1ec3 l\u00e0m r\u00f5 nh\u1eefng \u0111i\u1ec3m ch\u01b0a hi\u1ec3u l\u00e0 r\u1ea5t c\u1ea7n thi\u1ebft. \u0110i\u1ec1u n\u00e0y kh\u00f4ng ch\u1ec9 gi\u00fap b\u1ea1n n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c th\u00f4ng tin ch\u00ednh x\u00e1c m\u00e0 c\u00f2n th\u1ec3 hi\u1ec7n s\u1ef1 quan t\u00e2m v\u00e0 tr\u00e1ch nhi\u1ec7m \u0111\u1ed1i v\u1edbi cu\u1ed9c tr\u00f2 chuy\u1ec7n. Khi c\u1ea3m th\u1ea5y ch\u01b0a r\u00f5 r\u00e0ng, b\u1ea1n n\u00ean m\u1ea1nh d\u1ea1n \u0111\u1eb7t th\u00eam c\u00e2u h\u1ecfi ho\u1eb7c y\u00eau c\u1ea7u ng\u01b0\u1eddi n\u00f3i gi\u1ea3i th\u00edch chi ti\u1ebft h\u01a1n. \u0110i\u1ec1u n\u00e0y c\u0169ng gi\u00fap x\u00e2y d\u1ef1ng m\u1ed9t cu\u1ed9c \u0111\u1ed1i tho\u1ea1i hi\u1ec7u qu\u1ea3 v\u00e0 s\u00e2u s\u1eafc h\u01a1n.<\/p>\n Xem th\u00eam: C\u00e1ch G\u00f5 10 Ng\u00f3n Tr\u00ean B\u00e0n Ph\u00edm Gi\u00fap B\u1ea1n T\u0103ng T\u1ed1c \u0110\u00e1nh M\u00e1y<\/a><\/strong><\/p>\n K\u1ef9 n\u0103ng \u0111\u1eb7t c\u00e2u h\u1ecfi l\u00e0 m\u1ed9t y\u1ebfu t\u1ed1 then ch\u1ed1t trong nhi\u1ec1u t\u00ecnh hu\u1ed1ng kh\u00e1c nhau c\u1ee7a cu\u1ed9c s\u1ed1ng v\u00e0 c\u00f4ng vi\u1ec7c. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 ph\u00e2n t\u00edch chi ti\u1ebft t\u1eebng kh\u00eda c\u1ea1nh c\u1ee7a k\u1ef9 n\u0103ng n\u00e0y trong c\u00e1c b\u1ed1i c\u1ea3nh c\u1ee5 th\u1ec3.<\/p>\n Trong qu\u00e1 tr\u00ecnh tuy\u1ec3n d\u1ee5ng, c\u00e1c nh\u00e0 tuy\u1ec3n d\u1ee5ng v\u00e0 \u1ee9ng vi\u00ean \u0111\u1ec1u c\u1ea7n ph\u1ea3i n\u1eafm v\u1eefng k\u1ef9 n\u0103ng \u0111\u1eb7t c\u00e2u h\u1ecfi v\u00e0 tr\u1ea3 l\u1eddi c\u00e2u h\u1ecfi<\/strong>.<\/p>\n Nh\u00e0 tuy\u1ec3n d\u1ee5ng c\u1ea7n bi\u1ebft c\u00e1ch \u0111\u1eb7t ra nh\u1eefng c\u00e2u h\u1ecfi m\u1edf \u0111\u1ec3 kh\u00e1m ph\u00e1 s\u00e2u h\u01a1n v\u1ec1 kinh nghi\u1ec7m, k\u1ef9 n\u0103ng, m\u1ee5c ti\u00eau v\u00e0 t\u00ednh c\u00e1ch c\u1ee7a \u1ee9ng vi\u00ean. Nh\u1eefng c\u00e2u h\u1ecfi nh\u01b0 “B\u1ea1n c\u00f3 th\u1ec3 k\u1ec3 v\u1ec1 m\u1ed9t d\u1ef1 \u00e1n m\u00e0 b\u1ea1n \u0111\u00e3 th\u00e0nh c\u00f4ng v\u00e0 vai tr\u00f2 c\u1ee7a b\u1ea1n trong \u0111\u00f3?” gi\u00fap nh\u00e0 tuy\u1ec3n d\u1ee5ng hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 kh\u1ea3 n\u0103ng c\u1ee7a \u1ee9ng vi\u00ean.<\/p>\n Ng\u01b0\u1ee3c l\u1ea1i, \u1ee9ng vi\u00ean c\u0169ng n\u00ean chu\u1ea9n b\u1ecb s\u1eb5n c\u00e1c c\u00e2u h\u1ecfi \u0111\u1ec3 th\u1ec3 hi\u1ec7n s\u1ef1 quan t\u00e2m v\u00e0 hi\u1ec3u bi\u1ebft v\u1ec1 c\u00f4ng ty. V\u00ed d\u1ee5 nh\u01b0 “C\u00f4ng ty c\u00f3 nh\u1eefng c\u01a1 h\u1ed9i ph\u00e1t tri\u1ec3n ngh\u1ec1 nghi\u1ec7p nh\u01b0 th\u1ebf n\u00e0o?” ho\u1eb7c “V\u0103n h\u00f3a l\u00e0m vi\u1ec7c c\u1ee7a c\u00f4ng ty c\u00f3 \u0111\u1eb7c \u0111i\u1ec3m g\u00ec n\u1ed5i b\u1eadt?”. Tr\u1ea3 l\u1eddi c\u00e2u h\u1ecfi m\u1ed9t c\u00e1ch t\u1ef1 tin v\u00e0 chi ti\u1ebft c\u0169ng l\u00e0 y\u1ebfu t\u1ed1 quan tr\u1ecdng gi\u00fap \u1ee9ng vi\u00ean ghi \u0111i\u1ec3m trong m\u1eaft nh\u00e0 tuy\u1ec3n d\u1ee5ng.<\/p>\n T\u1ea1i n\u01a1i l\u00e0m vi\u1ec7c, k\u1ef9 n\u0103ng \u0111\u1eb7t c\u00e2u h\u1ecfi \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1, qu\u1ea3n l\u00fd d\u1ef1 \u00e1n v\u00e0 giao ti\u1ebfp h\u00e0ng ng\u00e0y. Nh\u00e2n vi\u00ean c\u1ea7n bi\u1ebft c\u00e1ch \u0111\u1eb7t nh\u1eefng c\u00e2u h\u1ecfi r\u00f5 r\u00e0ng, c\u1ee5 th\u1ec3 \u0111\u1ec3 hi\u1ec3u \u0111\u00fang y\u00eau c\u1ea7u c\u00f4ng vi\u1ec7c v\u00e0 tr\u00e1nh sai s\u00f3t.<\/p>\n V\u00ed d\u1ee5, khi nh\u1eadn m\u1ed9t nhi\u1ec7m v\u1ee5 m\u1edbi, m\u1ed9t c\u00e2u h\u1ecfi nh\u01b0 “Deadline c\u1ee7a nhi\u1ec7m v\u1ee5 n\u00e0y l\u00e0 khi n\u00e0o v\u00e0 c\u00f3 nh\u1eefng ti\u00eau ch\u00ed n\u00e0o c\u1ea7n ph\u1ea3i tu\u00e2n th\u1ee7 kh\u00f4ng?” s\u1ebd gi\u00fap l\u00e0m r\u00f5 k\u1ef3 v\u1ecdng v\u00e0 y\u00eau c\u1ea7u t\u1eeb c\u1ea5p tr\u00ean.<\/p>\n \u0110\u1ed1i v\u1edbi qu\u1ea3n l\u00fd, \u0111\u1eb7t c\u00e2u h\u1ecfi \u0111\u00fang c\u00e1ch gi\u00fap h\u1ecd hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 ti\u1ebfn \u0111\u1ed9 c\u00f4ng vi\u1ec7c, kh\u00f3 kh\u0103n m\u00e0 nh\u00e2n vi\u00ean \u0111ang g\u1eb7p ph\u1ea3i v\u00e0 t\u1eeb \u0111\u00f3 \u0111\u01b0a ra c\u00e1c gi\u1ea3i ph\u00e1p h\u1ed7 tr\u1ee3 k\u1ecbp th\u1eddi. C\u00e1c c\u00e2u h\u1ecfi nh\u01b0 “B\u1ea1n c\u00f3 g\u1eb7p ph\u1ea3i v\u1ea5n \u0111\u1ec1 g\u00ec trong d\u1ef1 \u00e1n hi\u1ec7n t\u1ea1i kh\u00f4ng?” ho\u1eb7c “C\u00f3 c\u00e1ch n\u00e0o m\u00e0 t\u00f4i c\u00f3 th\u1ec3 h\u1ed7 tr\u1ee3 b\u1ea1n t\u1ed1t h\u01a1n?” s\u1ebd th\u00fac \u0111\u1ea9y s\u1ef1 h\u1ee3p t\u00e1c v\u00e0 t\u1ea1o ra m\u1ed9t m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c hi\u1ec7u qu\u1ea3.<\/p>\n Trong l\u0129nh v\u1ef1c b\u00e1n h\u00e0ng, k\u1ef9 n\u0103ng \u0111\u1eb7t c\u00e2u h\u1ecfi l\u00e0 y\u1ebfu t\u1ed1 quy\u1ebft \u0111\u1ecbnh th\u00e0nh c\u00f4ng c\u1ee7a m\u1ed9t cu\u1ed9c giao d\u1ecbch. Ng\u01b0\u1eddi b\u00e1n h\u00e0ng c\u1ea7n bi\u1ebft c\u00e1ch \u0111\u1eb7t ra nh\u1eefng c\u00e2u h\u1ecfi \u0111\u1ec3 kh\u00e1m ph\u00e1 nhu c\u1ea7u v\u00e0 mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n C\u00e1c c\u00e2u h\u1ecfi m\u1edf nh\u01b0 “\u0110i\u1ec1u g\u00ec l\u00e0 quan tr\u1ecdng nh\u1ea5t \u0111\u1ed1i v\u1edbi b\u1ea1n khi ch\u1ecdn mua s\u1ea3n ph\u1ea9m n\u00e0y?” ho\u1eb7c “B\u1ea1n c\u00f3 th\u1ec3 chia s\u1ebb th\u00eam v\u1ec1 nhu c\u1ea7u s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 c\u1ee7a m\u00ecnh kh\u00f4ng?” s\u1ebd gi\u00fap ng\u01b0\u1eddi b\u00e1n h\u00e0ng hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 kh\u00e1ch h\u00e0ng v\u00e0 t\u1eeb \u0111\u00f3 \u0111\u01b0a ra nh\u1eefng \u0111\u1ec1 xu\u1ea5t ph\u00f9 h\u1ee3p.<\/p>\n Ngo\u00e0i ra, vi\u1ec7c \u0111\u1eb7t c\u00e2u h\u1ecfi \u0111\u1ec3 l\u00e0m r\u00f5 nh\u1eefng \u0111i\u1ec3m ch\u01b0a hi\u1ec3u c\u0169ng r\u1ea5t quan tr\u1ecdng. V\u00ed d\u1ee5, khi kh\u00e1ch h\u00e0ng b\u00e0y t\u1ecf lo ng\u1ea1i v\u1ec1 gi\u00e1 c\u1ea3, m\u1ed9t c\u00e2u h\u1ecfi nh\u01b0 “B\u1ea1n c\u00f3 th\u1ec3 cho bi\u1ebft th\u00eam v\u1ec1 ng\u00e2n s\u00e1ch d\u1ef1 \u0111\u1ecbnh c\u1ee7a m\u00ecnh kh\u00f4ng?” s\u1ebd gi\u00fap ng\u01b0\u1eddi b\u00e1n h\u00e0ng \u0111\u01b0a ra nh\u1eefng gi\u1ea3i ph\u00e1p ho\u1eb7c g\u00f3i s\u1ea3n ph\u1ea9m ph\u00f9 h\u1ee3p h\u01a1n. K\u1ef9 n\u0103ng n\u00e0y kh\u00f4ng ch\u1ec9 gi\u00fap t\u0103ng kh\u1ea3 n\u0103ng b\u00e1n h\u00e0ng m\u00e0 c\u00f2n x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 l\u00e2u d\u00e0i v\u00e0 tin t\u01b0\u1edfng v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n K\u1ef9 n\u0103ng \u0111\u1eb7t c\u00e2u h\u1ecfi<\/strong> l\u00e0 v\u00f4 c\u00f9ng quan tr\u1ecdng \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c hi\u1ec7u qu\u1ea3 khi giao ti\u1ebfp. B\u1ea1n c\u1ea7n th\u1ef1c h\u00e0nh v\u00e0 r\u00e8n luy\u1ec7n th\u01b0\u1eddng xuy\u00ean \u0111\u1ec3 c\u00f3 m\u1ed9t k\u1ef9 n\u0103ng \u0111\u1eb7t c\u00e2u h\u1ecfi thu\u1ea7n th\u1ee5c, kh\u00f4ng khi\u1ebfn ng\u01b0\u1eddi \u0111\u01b0\u1ee3c h\u1ecfi tho\u1ea3i m\u00e1i, kh\u00f4ng th\u1ea5y b\u1ecb tra kh\u1ea3o. Hy v\u1ecdng nh\u1eefng chia s\u1ebb tr\u00ean c\u1ee7a JobsGO<\/strong><\/a> \u0111em l\u1ea1i nh\u1eefng th\u00f4ng tin h\u1eefu \u00edch cho b\u1ea1n.<\/p>\n","protected":false},"excerpt":{"rendered":" 4.5\/5 – (10 votes) K\u1ef9 n\u0103ng \u0111\u1eb7t c\u00e2u h\u1ecfi l\u00e0 g\u00ec? \u0110\u1eb7t c\u00e2u h\u1ecfi l\u00e0 k\u1ef9 n\u0103ng quan tr\u1ecdng \u0111\u1ec3 b\u1ea1n c\u00f3 th\u1ec3 c\u1ea3i thi\u1ec7n kh\u1ea3 n\u0103ng giao ti\u1ebfp. Ng\u00e0y nay, k\u1ef9 n\u0103ng \u0111\u1eb7t c\u00e2u h\u1ecfi \u0111\u00e3 tr\u1edf th\u00e0nh ngh\u1ec7…<\/p>\n","protected":false},"author":30,"featured_media":72843,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_focuskw":"K\u1ef9 n\u0103ng \u0111\u1eb7t c\u00e2u h\u1ecfi","_yoast_wpseo_title":"K\u1ef9 N\u0103ng \u0110\u1eb7t C\u00e2u H\u1ecfi L\u00e0 G\u00ec? Nguy\u00ean T\u1eafc V\u00e0 C\u00e1c K\u1ef9 N\u0103ng Khi \u0110\u1eb7t C\u00e2u H\u1ecfi %%sep%% %%sitename%%","_yoast_wpseo_metadesc":"K\u1ef9 n\u0103ng \u0111\u1eb7t c\u00e2u h\u1ecfi (questioning skills) l\u00e0 m\u1ed9t k\u1ef9 n\u0103ng quan tr\u1ecdng trong ngh\u1ec7 thu\u1eadt giao ti\u1ebfp v\u00e0 \u0111\u1ed1i tho\u1ea1i hi\u1ec7u qu\u1ea3. N\u00f3 gi\u00fap b\u1ea1n d\u1eabn d\u1eaft cu\u1ed9c tr\u00f2 chuy\u1ec7n theo h\u01b0\u1edbng mong mu\u1ed1n\u2026","_yoast_wpseo_focus_keyphrase":"","faq":"1. C\u00f3 Ph\u1ea3i \u0110\u1eb7t C\u00e2u H\u1ecfi Qu\u00e1 Nhi\u1ec1u L\u00e0 \u0110i\u1ec1u Kh\u00f4ng T\u1ed1t?\r\n\r\nKh\u00f4ng h\u1eb3n. \u0110\u1eb7t c\u00e2u h\u1ecfi m\u1ed9t c\u00e1ch th\u00f4ng minh v\u00e0 \u0111\u00fang l\u00fac c\u00f3 th\u1ec3 th\u00fac \u0111\u1ea9y s\u1ef1 hi\u1ec3u bi\u1ebft s\u00e2u s\u1eafc h\u01a1n v\u1ec1 m\u1ed9t ch\u1ee7 \u0111\u1ec1.\r\n\r\n2. L\u00e0m C\u00e1ch N\u00e0o \u0110\u1ec3 Khuy\u1ebfn Kh\u00edch K\u1ef9 N\u0103ng \u0110\u1eb7t C\u00e2u H\u1ecfi \u1ede Tr\u1ebb Em?\r\n\r\nH\u00e3y t\u1ea1o m\u1ed9t m\u00f4i tr\u01b0\u1eddng an to\u00e0n v\u00e0 khuy\u1ebfn kh\u00edch tr\u1ebb \u0111\u1eb7t c\u00e2u h\u1ecfi. \u0110\u00f3n nh\u1eadn c\u00e1c c\u00e2u h\u1ecfi c\u1ee7a ch\u00fang m\u1ed9t c\u00e1ch t\u00edch c\u1ef1c v\u00e0 tr\u1ea3 l\u1eddi th\u1ecfa \u0111\u00e1ng.\r\n","nganh_nghe_chuc_vu_lien_quan":["Th\u1ef1c T\u1eadp Sinh \u0110\u00e0o T\u1ea1o"]},"categories":[1032],"tags":[1829,1977],"yoast_head":"\n1. Kh\u00e1i Ni\u1ec7m K\u1ef9 N\u0103ng \u0110\u1eb7t C\u00e2u H\u1ecfi<\/strong><\/span><\/h2>\n
2. T\u1ea7m Quan Tr\u1ecdng C\u1ee7a K\u1ef9 N\u0103ng \u0110\u1eb7t C\u00e2u H\u1ecfi<\/strong><\/span><\/h2>\n
2.1 Gi\u00fap Thu Th\u1eadp Th\u00f4ng Tin \u0110\u1ea7y \u0110\u1ee7, Hi\u1ec7u Qu\u1ea3<\/strong><\/span><\/h3>\n
2.2 Gi\u00fap Hi\u1ec3u R\u00f5 V\u1ea5n \u0110\u1ec1 H\u01a1n<\/strong><\/span><\/h3>\n
2.3 X\u00e2y D\u1ef1ng C\u00e1c M\u1ed1i Quan H\u1ec7 T\u1ed1t \u0110\u1eb9p<\/strong><\/span><\/h3>\n
2.4 Kh\u00e1m Ph\u00e1 \u0110\u01b0\u1ee3c Nhi\u1ec1u \u00dd Ki\u1ebfn, \u00dd T\u01b0\u1edfng<\/strong><\/span><\/h3>\n
2.5 Gi\u1ea3i Quy\u1ebft V\u1ea5n \u0110\u1ec1 D\u1ec5 D\u00e0ng H\u01a1n<\/strong><\/span><\/h3>\n
3. C\u00e1c D\u1ea1ng \u0110\u1eb7t C\u00e2u H\u1ecfi Ph\u1ed5 Bi\u1ebfn<\/strong><\/span><\/h2>\n
3.1 C\u00e2u H\u1ecfi \u0110\u00f3ng<\/strong><\/span><\/h3>\n
3.2 C\u00e2u H\u1ecfi M\u1edf<\/strong><\/span><\/h3>\n
3.3 C\u00e2u H\u1ecfi H\u00ecnh N\u00f3n<\/strong><\/span><\/h3>\n
3.4 C\u00e2u H\u1ecfi Th\u0103m D\u00f2<\/strong><\/span><\/h3>\n
3.5 C\u00e2u H\u1ecfi Tu T\u1eeb<\/strong><\/span><\/h3>\n
4. Nguy\u00ean T\u1eafc \u0110\u1eb7t C\u00e2u H\u1ecfi<\/strong><\/span><\/h2>\n
4.1 X\u00e1c \u0110\u1ecbnh M\u1ee5c \u0110\u00edch C\u00e2u H\u1ecfi<\/strong><\/span><\/h3>\n
4.2 D\u1ef1a V\u00e0o M\u1ed1i Quan H\u1ec7 V\u1edbi \u0110\u1ed1i Ph\u01b0\u01a1ng \u0110\u1ec3 \u0110\u1eb7t C\u00e2u H\u1ecfi<\/strong><\/span><\/h3>\n
4.3 S\u1eed D\u1ee5ng Ng\u00f4n T\u1eeb Th\u00edch H\u1ee3p<\/strong><\/span><\/h3>\n
4.4 H\u1ecdc C\u00e1ch L\u1eafng Nghe Ch\u00e2n Th\u00e0nh V\u00e0 T\u00f4n Tr\u1ecdng V\u1edbi \u0110\u1ed1i Ph\u01b0\u01a1ng<\/strong><\/span><\/h3>\n
5. L\u00e0m Sao \u0110\u1ec3 R\u00e8n Luy\u1ec7n K\u1ef9 N\u0103ng \u0110\u1eb7t C\u00e2u H\u1ecfi?<\/strong><\/span><\/h2>\n
5.1 Lu\u00f4n L\u1eafng Nghe T\u00edch C\u1ef1c<\/strong><\/span><\/h3>\n
5.2 C\u1edfi M\u1edf, Kh\u00f4ng Ph\u00e1n X\u00e9t<\/strong><\/span><\/h3>\n
5.3 Ki\u00ean Nh\u1eabn<\/strong><\/span><\/h3>\n
5.4 H\u1ecfi C\u1ee5 Th\u1ec3, R\u00f5 R\u00e0ng<\/strong><\/span><\/h3>\n
5.5 S\u1eed D\u1ee5ng Nhi\u1ec1u D\u1ea1ng C\u00e2u H\u1ecfi Kh\u00e1c Nhau<\/strong><\/span><\/h3>\n
5.6 Ti\u1ebfp T\u1ee5c H\u1ecfi N\u1ebfu Ch\u01b0a R\u00f5<\/strong><\/span><\/h3>\n
6. K\u1ef9 N\u0103ng \u0110\u1eb7t C\u00e2u H\u1ecfi Trong Nh\u1eefng T\u00ecnh Hu\u1ed1ng C\u1ee5 Th\u1ec3<\/strong><\/span><\/h2>\n
6.1 K\u1ef9 N\u0103ng \u0110\u1eb7t C\u00e2u H\u1ecfi V\u00e0 Tr\u1ea3 L\u1eddi C\u00e2u H\u1ecfi Trong Tuy\u1ec3n D\u1ee5ng<\/strong><\/span><\/h3>\n
6.2 K\u1ef9 N\u0103ng \u0110\u1eb7t C\u00e2u H\u1ecfi T\u1ea1i N\u01a1i L\u00e0m Vi\u1ec7c<\/strong><\/span><\/h3>\n
6.3 K\u1ef9 N\u0103ng \u0110\u1eb7t C\u00e2u H\u1ecfi Trong B\u00e1n H\u00e0ng<\/strong><\/span><\/h3>\n