4. Jira G\u1ed3m Nh\u1eefng Th\u00e0nh Ph\u1ea7n N\u00e0o?<\/b><\/span><\/h2>\nJira kh\u00f4ng ch\u1ec9 l\u00e0 m\u1ed9t s\u1ea3n ph\u1ea9m \u0111\u01a1n l\u1ebb m\u00e0 l\u00e0 m\u1ed9t h\u1ec7 sinh th\u00e1i \u0111a n\u0103ng bao g\u1ed3m 4 ph\u1ea7n m\u1ec1m ch\u00ednh \u0111\u1ec3 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u qu\u1ea3n l\u00fd c\u00e1c lo\u1ea1i d\u1ef1 \u00e1n kh\u00e1c nhau:<\/span><\/p>\n\n- Jira Software: <\/b>\u0110\u00e2y l\u00e0 phi\u00ean b\u1ea3n c\u1ed1t l\u00f5i c\u1ee7a Jira, chuy\u00ean bi\u1ec7t cung c\u1ea5p c\u00e1c t\u00ednh n\u0103ng ph\u1ee5c v\u1ee5 vi\u1ec7c qu\u1ea3n l\u00fd v\u00e0 theo d\u00f5i c\u00e1c d\u1ef1 \u00e1n ph\u00e1t tri\u1ec3n ph\u1ea7n m\u1ec1m. N\u00f3 h\u1ed7 tr\u1ee3 \u0111\u1ea7y \u0111\u1ee7 c\u00e1c ph\u01b0\u01a1ng ph\u00e1p ph\u00e1t tri\u1ec3n ph\u1ea7n m\u1ec1m hi\u1ec7n \u0111\u1ea1i nh\u01b0 Scrum, Kanban; c\u00f4ng c\u1ee5 theo d\u00f5i l\u1ed7i, thi\u1ebft l\u1eadp quy tr\u00ecnh l\u00e0m vi\u1ec7c chi ti\u1ebft, qu\u1ea3n l\u00fd phi\u00ean b\u1ea3n s\u1ea3n ph\u1ea9m v\u00e0 ph\u00e2n c\u00f4ng nhi\u1ec7m v\u1ee5 linh ho\u1ea1t. Jira Software th\u00edch h\u1ee3p cho c\u00e1c nh\u00f3m l\u1eadp tr\u00ecnh ph\u1ea7n m\u1ec1m mu\u1ed1n qu\u1ea3n l\u00fd d\u1ef1 \u00e1n m\u1ed9t c\u00e1ch chuy\u00ean nghi\u1ec7p.<\/span><\/li>\n
- Jira Core:<\/b> Phi\u00ean b\u1ea3n n\u00e0y \u0111\u01b0\u1ee3c \u0111\u01a1n gi\u1ea3n h\u00f3a v\u00e0 t\u1ed1i \u01b0u h\u00f3a \u0111\u1ec3 h\u1ed7 tr\u1ee3 c\u00e1c nh\u00f3m kinh doanh, ti\u1ebfp th\u1ecb, b\u00e1n h\u00e0ng tri\u1ec3n khai c\u00e1c d\u1ef1 \u00e1n kh\u00f4ng qu\u00e1 ph\u1ee9c t\u1ea1p. Jira Core cung c\u1ea5p c\u00e1c t\u00ednh n\u0103ng c\u1ea7n thi\u1ebft nh\u01b0 qu\u1ea3n l\u00fd issue v\u00e0 quy tr\u00ecnh l\u00e0m vi\u1ec7c, l\u1eadp k\u1ebf ho\u1ea1ch \u0111\u01a1n gi\u1ea3n nh\u01b0ng v\u1edbi giao di\u1ec7n th\u00e2n thi\u1ec7n h\u01a1n so v\u1edbi phi\u00ean b\u1ea3n d\u00e0nh cho ph\u00e1t tri\u1ec3n ph\u1ea7n m\u1ec1m.<\/span><\/li>\n
- Jira Service Desk:<\/b> L\u00e0 gi\u1ea3i ph\u00e1p qu\u1ea3n l\u00fd m\u00f4 h\u00ecnh y\u00eau c\u1ea7u d\u1ecbch v\u1ee5 t\u1eeb kh\u00e1ch h\u00e0ng nh\u01b0 y\u00eau c\u1ea7u h\u1ed7 tr\u1ee3, b\u00e1o l\u1ed7i, g\u1eedi ph\u1ea3n h\u1ed3i. Jira Service Desk cho ph\u00e9p c\u00e1c \u0111\u1ed9i h\u1ed7 tr\u1ee3 ti\u1ebfp nh\u1eadn, ph\u00e2n lo\u1ea1i, ph\u00e2n c\u00f4ng v\u00e0 gi\u1ea3i quy\u1ebft c\u00e1c y\u00eau c\u1ea7u t\u1eeb kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch tr\u00f4i ch\u1ea3y v\u00e0 hi\u1ec7u qu\u1ea3. Nhi\u1ec1u c\u00f4ng ty nh\u01b0 Salesforce, Slack, Twitter \u0111\u1ec1u s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m n\u00e0y.<\/span><\/li>\n
- Jira Portfolio: <\/b>C\u00f4ng c\u1ee5 n\u00e0y h\u1ed7 tr\u1ee3 qu\u1ea3n l\u00fd t\u1eadp trung danh m\u1ee5c c\u00e1c d\u1ef1 \u00e1n ph\u1ea7n m\u1ec1m l\u1edbn, ph\u00e2n b\u1ed5 ngu\u1ed3n l\u1ef1c hi\u1ec7u qu\u1ea3 v\u00e0 theo d\u00f5i t\u1ed5ng quan k\u1ebf ho\u1ea1ch d\u00e0i h\u1ea1n. C\u00e1c doanh nghi\u1ec7p quy m\u00f4 l\u1edbn th\u01b0\u1eddng s\u1eed d\u1ee5ng Jira Portfolio \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o vi\u1ec7c \u0111\u1ea7u t\u01b0 v\u00e0o c\u00e1c d\u1ef1 \u00e1n m\u1edbi ph\u00f9 h\u1ee3p v\u00e0 hi\u1ec7u qu\u1ea3.<\/span><\/li>\n<\/ul>\n
V\u1edbi b\u1ed1n s\u1ea3n ph\u1ea9m ri\u00eang bi\u1ec7t nh\u01b0ng li\u00ean k\u1ebft ch\u1eb7t ch\u1ebd, Jira tr\u1edf th\u00e0nh h\u1ec7 sinh th\u00e1i to\u00e0n di\u1ec7n c\u00f3 kh\u1ea3 n\u0103ng \u0111\u00e1p \u1ee9ng nhu c\u1ea7u qu\u1ea3n l\u00fd d\u1ef1 \u00e1n cho m\u1ecdi lo\u1ea1i h\u00ecnh t\u1ed5 ch\u1ee9c, doanh nghi\u1ec7p, t\u1eeb nh\u00f3m nh\u1ecf \u0111\u1ebfn t\u1eadp \u0111o\u00e0n \u0111a qu\u1ed1c gia.<\/span><\/p>\n5. \u01afu, Nh\u01b0\u1ee3c \u0110i\u1ec3m C\u1ee7a Jira<\/b><\/span><\/h2>\nJira l\u00e0 c\u00f4ng c\u1ee5 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n ph\u1ed5 bi\u1ebfn \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng b\u1edfi nhi\u1ec1u nh\u00f3m v\u00e0 t\u1ed5 ch\u1ee9c. Tuy nhi\u00ean, gi\u1ed1ng nh\u01b0 b\u1ea5t k\u1ef3 c\u00f4ng c\u1ee5 n\u00e0o kh\u00e1c, Jira c\u0169ng c\u00f3 nh\u1eefng \u01b0u \u0111i\u1ec3m v\u00e0 nh\u01b0\u1ee3c \u0111i\u1ec3m ri\u00eang m\u00e0 b\u1ea1n c\u1ea7n c\u00e2n nh\u1eafc tr\u01b0\u1edbc khi quy\u1ebft \u0111\u1ecbnh s\u1eed d\u1ee5ng.<\/span><\/p>\n5.1 \u01afu \u0110i\u1ec3m\u00a0<\/b><\/span><\/h3>\n\n- Giao di\u1ec7n hi\u1ec7n \u0111\u1ea1i, tr\u1ef1c quan: Jira c\u00f3 giao di\u1ec7n ng\u01b0\u1eddi d\u00f9ng \u0111\u1eb9p m\u1eaft, thi\u1ebft k\u1ebf theo phong c\u00e1ch hi\u1ec7n \u0111\u1ea1i v\u1edbi nhi\u1ec1u t\u00f9y ch\u1ec9nh linh ho\u1ea1t ph\u00f9 h\u1ee3p v\u1edbi m\u1ee5c \u0111\u00edch s\u1eed d\u1ee5ng v\u00e0 th\u1ea9m m\u1ef9 c\u1ee7a t\u1eebng nh\u00f3m.<\/span><\/li>\n
- T\u00edch h\u1ee3p t\u1ed1i \u01b0u v\u1edbi h\u1ec7 sinh th\u00e1i Atlassian: Jira l\u00e0m vi\u1ec7c t\u00edch h\u1ee3p m\u1ed9t c\u00e1ch tr\u01a1n tru v\u1edbi c\u00e1c s\u1ea3n ph\u1ea9m kh\u00e1c c\u1ee7a Atlassian nh\u01b0 Confluence (qu\u1ea3n l\u00fd tri th\u1ee9c), Bitbucket (qu\u1ea3n l\u00fd m\u00e3 ngu\u1ed3n) gi\u00fap n\u00e2ng cao n\u0103ng su\u1ea5t l\u00e0m vi\u1ec7c c\u1ee7a nh\u00f3m.<\/span><\/li>\n
- H\u1ed7 tr\u1ee3 \u0111a d\u1ea1ng ph\u01b0\u01a1ng ph\u00e1p qu\u1ea3n l\u00fd: Jira cung c\u1ea5p c\u00e1c m\u00f4 h\u00ecnh linh ho\u1ea1t nh\u01b0 Scrum, Kanban hay ph\u01b0\u01a1ng ph\u00e1p t\u00f9y bi\u1ebfn ri\u00eang ph\u00f9 h\u1ee3p v\u1edbi nhi\u1ec1u phong c\u00e1ch qu\u1ea3n l\u00fd d\u1ef1 \u00e1n kh\u00e1c nhau.<\/span><\/li>\n
- Qu\u1ea3n l\u00fd quy tr\u00ecnh l\u00e0m vi\u1ec7c nh\u00f3m d\u1ec5 d\u00e0ng: V\u1edbi c\u00e1c c\u00f4ng c\u1ee5 t\u1ea1o issue, g\u00e1n nhi\u1ec7m v\u1ee5, c\u1eadp nh\u1eadt tr\u1ea1ng th\u00e1i c\u00f4ng vi\u1ec7c ti\u1ec7n l\u1ee3i, Jira gi\u00fap c\u00e1c th\u00e0nh vi\u00ean nh\u00f3m d\u1ec5 d\u00e0ng theo d\u00f5i v\u00e0 qu\u1ea3n l\u00fd quy tr\u00ecnh h\u01a1n.<\/span><\/li>\n
- B\u00e1o c\u00e1o, th\u1ed1ng k\u00ea ti\u1ebfn \u0111\u1ed9 chi ti\u1ebft: Jira cung c\u1ea5p c\u00e1c lo\u1ea1i b\u00e1o c\u00e1o ti\u1ebfn \u0111\u1ed9 d\u1ef1 \u00e1n chu\u1ea9n ho\u1eb7c t\u00f9y bi\u1ebfn v\u1edbi nhi\u1ec1u ti\u00eau ch\u00ed l\u1ecdc, b\u1ed9 l\u1ecdc gi\u00fap \u0111\u00e1nh gi\u00e1 t\u00ecnh h\u00ecnh d\u1ef1 \u00e1n minh b\u1ea1ch.<\/span><\/li>\n
- Kh\u1ea3 n\u0103ng m\u1edf r\u1ed9ng t\u00ednh n\u0103ng: Jira c\u00f3 h\u1ec7 sinh th\u00e1i kho \u1ee9ng d\u1ee5ng, ti\u1ec7n \u00edch m\u1edf r\u1ed9ng c\u1ef1c k\u1ef3 phong ph\u00fa, gi\u00fap ng\u01b0\u1eddi d\u00f9ng n\u00e2ng c\u1ea5p c\u00f4ng c\u1ee5 ph\u00f9 h\u1ee3p v\u1edbi t\u1eebng tr\u01b0\u1eddng h\u1ee3p.<\/span><\/li>\n<\/ul>\n
5.2 Nh\u01b0\u1ee3c \u0110i\u1ec3m\u00a0<\/b><\/span><\/h3>\n
\u01afu, nh\u01b0\u1ee3c \u0111i\u1ec3m c\u1ee7a Jira<\/em><\/figcaption><\/figure>\nB\u00ean c\u1ea1nh \u01b0u \u0111i\u1ec3m th\u00ec Jira c\u0169ng c\u00f3 m\u1ed9t s\u1ed1 nh\u01b0\u1ee3c \u0111i\u1ec3m nh\u01b0 sau:<\/span><\/p>\n\n- Giao di\u1ec7n ph\u1ee9c t\u1ea1p v\u1edbi ng\u01b0\u1eddi m\u1edbi: V\u1edbi nhi\u1ec1u t\u00ednh n\u0103ng \u0111a d\u1ea1ng, giao di\u1ec7n Jira c\u00f3 th\u1ec3 g\u00e2y kh\u00f3 kh\u0103n cho ng\u01b0\u1eddi d\u00f9ng m\u1edbi khi \u0111\u1ea7u ti\u00ean s\u1eed d\u1ee5ng v\u00e0 c\u1ea7n th\u1eddi gian l\u00e0m quen.<\/span><\/li>\n
- Chi ph\u00ed s\u1eed d\u1ee5ng cao: Jira c\u00f3 m\u1ee9c ph\u00ed h\u00e0ng n\u0103m \u0111\u1eaft \u0111\u1ecf, \u0111\u1eb7c bi\u1ec7t khi s\u1eed d\u1ee5ng nhi\u1ec1u t\u00ednh n\u0103ng cao c\u1ea5p, g\u00f3i d\u1ecbch v\u1ee5 l\u1edbn. Chi ph\u00ed n\u00e0y c\u00f3 th\u1ec3 khi\u1ebfn nhi\u1ec1u doanh nghi\u1ec7p nh\u1ecf g\u1eb7p kh\u00f3 kh\u0103n.<\/span><\/li>\n
- Thi\u1ebfu t\u00ednh n\u0103ng l\u1eadp k\u1ebf ho\u1ea1ch chuy\u00ean s\u00e2u: T\u00ednh n\u0103ng l\u1eadp k\u1ebf ho\u1ea1ch d\u1ef1 \u00e1n c\u1ee7a Jira \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 ch\u01b0a th\u1ef1c s\u1ef1 chuy\u00ean nghi\u1ec7p v\u00e0 to\u00e0n di\u1ec7n cho nh\u1eefng d\u1ef1 \u00e1n l\u1edbn, ph\u1ee9c t\u1ea1p.<\/span><\/li>\n
- Kh\u00f4ng ph\u00f9 h\u1ee3p v\u1edbi d\u1ef1 \u00e1n n\u1eb7ng v\u0103n b\u1ea3n: Jira chuy\u00ean qu\u1ea3n l\u00fd c\u00e1c d\u1ef1 \u00e1n ph\u1ea7n m\u1ec1m v\u00e0 d\u1ef1 \u00e1n ph\u1ee9c t\u1ea1p n\u00ean ho\u1ea1t \u0111\u1ed9ng kh\u00f4ng t\u1ed1i \u01b0u v\u1edbi c\u00e1c d\u1ef1 \u00e1n n\u1eb7ng v\u1ec1 n\u1ed9i dung t\u00e0i li\u1ec7u v\u0103n b\u1ea3n.<\/span><\/li>\n<\/ul>\n
T\u00f3m l\u1ea1i, Jira l\u00e0 c\u00f4ng c\u1ee5 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n ph\u1ea7n m\u1ec1m m\u1ea1nh m\u1ebd v\u1edbi nhi\u1ec1u \u01b0u \u0111i\u1ec3m n\u1ed5i b\u1eadt nh\u01b0ng c\u0169ng c\u00f3 m\u1ed9t s\u1ed1 h\u1ea1n ch\u1ebf \u0111\u00e1ng l\u01b0u \u00fd. Ng\u01b0\u1eddi d\u00f9ng c\u1ea7n c\u00e2n nh\u1eafc k\u1ef9 l\u01b0\u1ee1ng \u01b0u, nh\u01b0\u1ee3c \u0111i\u1ec3m \u0111\u1ec3 l\u1ef1a ch\u1ecdn quy\u1ebft \u0111\u1ecbnh \u0111\u1ea7u t\u01b0 ph\u00f9 h\u1ee3p.<\/span><\/p>\n