{"id":90404,"date":"2025-02-13T16:23:40","date_gmt":"2025-02-13T09:23:40","guid":{"rendered":"https:\/\/jobsgo.vn\/blog\/?p=90404"},"modified":"2025-02-18T16:35:13","modified_gmt":"2025-02-18T09:35:13","slug":"er-la-gi","status":"publish","type":"post","link":"https:\/\/jobsgo.vn\/blog\/er-la-gi\/","title":{"rendered":"ER L\u00e0 G\u00ec? B\u1eadt M\u00ed 5 Chi\u1ebfn L\u01b0\u1ee3c Qu\u1ea3n L\u00fd ER Hi\u1ec7u Qu\u1ea3 Nh\u1ea5t 2025"},"content":{"rendered":"\n
ER l\u00e0 g\u00ec<\/em><\/strong> m\u00e0 l\u1ea1i quan tr\u1ecdng trong vi\u1ec7c duy tr\u00ec m\u1ed1i quan h\u1ec7 gi\u1eefa doanh nghi\u1ec7p v\u00e0 nh\u00e2n vi\u00ean? \u0110\u00e2y l\u00e0 y\u1ebfu t\u1ed1 gi\u00fap t\u1ea1o m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c h\u00e0i h\u00f2a, gi\u1ea3m xung \u0111\u1ed9t, n\u00e2ng cao hi\u1ec7u su\u1ea5t. Hi\u1ec3u r\u00f5 ER l\u00e0 g\u00ec s\u1ebd gi\u00fap doanh nghi\u1ec7p ph\u00e1t tri\u1ec3n b\u1ec1n v\u1eefng v\u00e0 nh\u00e2n vi\u00ean g\u1eafn k\u1ebft h\u01a1n, tham kh\u1ea3o ngay b\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y \u0111\u1ec3 t\u00ecm hi\u1ec3u chi ti\u1ebft.<\/em><\/p>\n M\u1ee5c l\u1ee5c<\/p> ER (Employee Relations<\/strong>) l\u00e0 m\u1ed9t kh\u00e1i ni\u1ec7m quan tr\u1ecdng trong l\u0129nh v\u1ef1c qu\u1ea3n l\u00fd ngu\u1ed3n nh\u00e2n l\u1ef1c, \u0111\u1ec1 c\u1eadp \u0111\u1ebfn vi\u1ec7c x\u00e2y d\u1ef1ng, duy tr\u00ec m\u1ed1i quan h\u1ec7 gi\u1eefa t\u1ed5 ch\u1ee9c v\u00e0 ng\u01b0\u1eddi lao \u0111\u1ed9ng. \u0110\u00e2y l\u00e0 t\u1eadp h\u1ee3p c\u00e1c ho\u1ea1t \u0111\u1ed9ng, ch\u00ednh s\u00e1ch, quy tr\u00ecnh nh\u1eb1m t\u1ea1o ra m\u1ed9t m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c h\u00e0i h\u00f2a, t\u00edch c\u1ef1c, \u0111\u1ed3ng th\u1eddi gi\u1ea3i quy\u1ebft c\u00e1c xung \u0111\u1ed9t v\u00e0 m\u00e2u thu\u1eabn c\u00f3 th\u1ec3 ph\u00e1t sinh trong qu\u00e1 tr\u00ecnh l\u00e0m vi\u1ec7c.<\/p><\/blockquote>\n ER bao g\u1ed3m nhi\u1ec1u ho\u1ea1t \u0111\u1ed9ng \u0111a d\u1ea1ng nh\u01b0 x\u00e2y d\u1ef1ng, th\u1ef1c thi ch\u00ednh s\u00e1ch nh\u00e2n s\u1ef1, gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i, \u0111\u1ea3m b\u1ea3o tu\u00e2n th\u1ee7 lu\u1eadt lao \u0111\u1ed9ng, t\u1ed5 ch\u1ee9c \u0111\u1ed1i tho\u1ea1i v\u00e0 tham v\u1ea5n, c\u0169ng nh\u01b0 x\u00e2y d\u1ef1ng v\u0103n h\u00f3a doanh nghi\u1ec7p.<\/p>\n ER \u0111\u00f3ng m\u1ed9t vai tr\u00f2 kh\u00f4ng th\u1ec3 thi\u1ebfu trong s\u1ef1 ph\u00e1t tri\u1ec3n b\u1ec1n v\u1eefng c\u1ee7a doanh nghi\u1ec7p hi\u1ec7n \u0111\u1ea1i. Th\u00f4ng qua vi\u1ec7c x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 ch\u1eb7t ch\u1ebd gi\u1eefa ng\u01b0\u1eddi lao \u0111\u1ed9ng, ng\u01b0\u1eddi s\u1eed d\u1ee5ng lao \u0111\u1ed9ng, ER t\u1ea1o n\u00ean m\u1ed9t m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c t\u00edch c\u1ef1c v\u00e0 hi\u1ec7u qu\u1ea3.<\/p>\n C\u1ee5 th\u1ec3, ER gi\u00fap doanh nghi\u1ec7p ph\u00f2ng ng\u1eeba, gi\u1ea3i quy\u1ebft k\u1ecbp th\u1eddi c\u00e1c xung \u0111\u1ed9t trong t\u1ed5 ch\u1ee9c, t\u1eeb \u0111\u00f3 gi\u1ea3m thi\u1ec3u t\u00e1c \u0111\u1ed9ng ti\u00eau c\u1ef1c \u0111\u1ebfn ho\u1ea1t \u0111\u1ed9ng s\u1ea3n xu\u1ea5t kinh doanh. B\u00ean c\u1ea1nh \u0111\u00f3, vi\u1ec7c qu\u1ea3n l\u00fd ER hi\u1ec7u qu\u1ea3 c\u00f2n g\u00f3p ph\u1ea7n t\u0103ng c\u01b0\u1eddng s\u1ef1 g\u1eafn k\u1ebft c\u1ee7a nh\u00e2n vi\u00ean, n\u00e2ng cao n\u0103ng su\u1ea5t lao \u0111\u1ed9ng v\u00e0 t\u1ea1o \u0111\u1ed9ng l\u1ef1c l\u00e0m vi\u1ec7c t\u00edch c\u1ef1c.<\/p>\n ER c\u0169ng \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c \u0111\u1ea3m b\u1ea3o tu\u00e2n th\u1ee7 ph\u00e1p lu\u1eadt lao \u0111\u1ed9ng, b\u1ea3o v\u1ec7 quy\u1ec1n l\u1ee3i ch\u00ednh \u0111\u00e1ng c\u1ee7a ng\u01b0\u1eddi lao \u0111\u1ed9ng, t\u1eeb \u0111\u00f3 gi\u00fap doanh nghi\u1ec7p tr\u00e1nh \u0111\u01b0\u1ee3c c\u00e1c r\u1ee7i ro ph\u00e1p l\u00fd, chi ph\u00ed kh\u00f4ng c\u1ea7n thi\u1ebft. Ngo\u00e0i ra, m\u1ed9t h\u1ec7 th\u1ed1ng ER v\u1eefng m\u1ea1nh c\u00f2n gi\u00fap doanh nghi\u1ec7p x\u00e2y d\u1ef1ng \u0111\u01b0\u1ee3c th\u01b0\u01a1ng hi\u1ec7u nh\u00e0 tuy\u1ec3n d\u1ee5ng t\u1ed1t, thu h\u00fat v\u00e0 gi\u1eef ch\u00e2n nh\u00e2n t\u00e0i, t\u1ea1o n\u1ec1n t\u1ea3ng cho s\u1ef1 ph\u00e1t tri\u1ec3n l\u00e2u d\u00e0i c\u1ee7a t\u1ed5 ch\u1ee9c.<\/p>\n Vai tr\u00f2 c\u1ee7a b\u1ed9 ph\u1eadn ER trong doanh nghi\u1ec7p \u0111\u01b0\u1ee3c th\u1ec3 hi\u1ec7n th\u00f4ng qua nhi\u1ec1u nhi\u1ec7m v\u1ee5 kh\u00e1c nhau, \u0111\u1eb7c bi\u1ec7t l\u00e0 trong vi\u1ec7c x\u00e2y d\u1ef1ng, duy tr\u00ec m\u1ed1i quan h\u1ec7 h\u00e0i h\u00f2a gi\u1eefa ng\u01b0\u1eddi lao \u0111\u1ed9ng v\u00e0 ng\u01b0\u1eddi s\u1eed d\u1ee5ng lao \u0111\u1ed9ng. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 nh\u1eefng c\u00f4ng vi\u1ec7c ch\u00ednh m\u00e0 b\u1ed9 ph\u1eadn ER c\u1ea7n th\u1ef1c hi\u1ec7n:<\/p>\n \u0110\u1ed1i v\u1edbi c\u00f4ng t\u00e1c qu\u1ea3n l\u00fd th\u1ef1c hi\u1ec7n quy \u0111\u1ecbnh c\u1ee7a doanh nghi\u1ec7p, b\u1ed9 ph\u1eadn ER \u0111\u00f3ng vai tr\u00f2 then ch\u1ed1t trong vi\u1ec7c x\u00e2y d\u1ef1ng, tri\u1ec3n khai, gi\u00e1m s\u00e1t vi\u1ec7c th\u1ef1c hi\u1ec7n c\u00e1c ch\u00ednh s\u00e1ch, quy \u0111\u1ecbnh n\u1ed9i b\u1ed9. H\u1ecd th\u01b0\u1eddng xuy\u00ean r\u00e0 so\u00e1t, c\u1eadp nh\u1eadt, \u0111i\u1ec1u ch\u1ec9nh c\u00e1c quy \u0111\u1ecbnh cho ph\u00f9 h\u1ee3p v\u1edbi th\u1ef1c ti\u1ec5n ho\u1ea1t \u0111\u1ed9ng c\u1ee7a doanh nghi\u1ec7p v\u00e0 quy \u0111\u1ecbnh ph\u00e1p lu\u1eadt. \u0110\u1ed3ng th\u1eddi, ER c\u0169ng ch\u1ecbu tr\u00e1ch nhi\u1ec7m \u0111\u1ea3m b\u1ea3o m\u1ecdi th\u00e0nh vi\u00ean trong t\u1ed5 ch\u1ee9c \u0111\u1ec1u hi\u1ec3u r\u00f5 v\u00e0 tu\u00e2n th\u1ee7 \u0111\u00fang c\u00e1c quy \u0111\u1ecbnh \u0111\u00e3 \u0111\u1ec1 ra, g\u00f3p ph\u1ea7n t\u1ea1o n\u00ean m\u1ed9t m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c chuy\u00ean nghi\u1ec7p v\u00e0 k\u1ef7 lu\u1eadt.<\/p>\n V\u1ec1 m\u1eb7t t\u01b0 v\u1ea5n th\u00f4ng tin quan h\u1ec7 lao \u0111\u1ed9ng, b\u1ed9 ph\u1eadn ER nh\u01b0 m\u1ed9t c\u1ea7u n\u1ed1i th\u00f4ng tin gi\u1eefa ng\u01b0\u1eddi lao \u0111\u1ed9ng, ban l\u00e3nh \u0111\u1ea1o. H\u1ecd th\u01b0\u1eddng xuy\u00ean l\u1eafng nghe, ti\u1ebfp nh\u1eadn v\u00e0 gi\u1ea3i \u0111\u00e1p c\u00e1c th\u1eafc m\u1eafc, ki\u1ebfn ngh\u1ecb c\u1ee7a ng\u01b0\u1eddi lao \u0111\u1ed9ng v\u1ec1 c\u00e1c v\u1ea5n \u0111\u1ec1 li\u00ean quan \u0111\u1ebfn quy\u1ec1n l\u1ee3i, ngh\u0129a v\u1ee5, \u0111i\u1ec1u ki\u1ec7n l\u00e0m vi\u1ec7c.<\/p>\n Ngo\u00e0i ra, ER c\u00f2n t\u01b0 v\u1ea5n cho ban l\u00e3nh \u0111\u1ea1o v\u1ec1 c\u00e1c chi\u1ebfn l\u01b0\u1ee3c, gi\u1ea3i ph\u00e1p nh\u1eb1m c\u1ea3i thi\u1ec7n m\u1ed1i quan h\u1ec7 lao \u0111\u1ed9ng, \u0111\u1ed3ng th\u1eddi \u0111\u1ec1 xu\u1ea5t c\u00e1c bi\u1ec7n ph\u00e1p ph\u00f2ng ng\u1eeba v\u00e0 gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t c\u00f3 th\u1ec3 ph\u00e1t sinh.<\/p>\n B\u1ed9 ph\u1eadn ER ch\u1ecbu tr\u00e1ch nhi\u1ec7m l\u1eadp k\u1ebf ho\u1ea1ch, tri\u1ec3n khai c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh truy\u1ec1n th\u00f4ng n\u1ed9i b\u1ed9. H\u1ecd t\u1ed5 ch\u1ee9c c\u00e1c bu\u1ed5i \u0111\u00e0o t\u1ea1o, h\u1ed9i th\u1ea3o, c\u00e1c ho\u1ea1t \u0111\u1ed9ng t\u01b0\u01a1ng t\u00e1c nh\u1eb1m ph\u1ed5 bi\u1ebfn c\u00e1c ch\u00ednh s\u00e1ch m\u1edbi, n\u00e2ng cao nh\u1eadn th\u1ee9c v\u1ec1 v\u0103n h\u00f3a doanh nghi\u1ec7p, t\u0103ng c\u01b0\u1eddng s\u1ef1 g\u1eafn k\u1ebft gi\u1eefa c\u00e1c th\u00e0nh vi\u00ean. C\u00e1c ho\u1ea1t \u0111\u1ed9ng n\u00e0y kh\u00f4ng ch\u1ec9 gi\u00fap ng\u01b0\u1eddi lao \u0111\u1ed9ng hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 m\u1ee5c ti\u00eau v\u00e0 \u0111\u1ecbnh h\u01b0\u1edbng c\u1ee7a doanh nghi\u1ec7p m\u00e0 c\u00f2n t\u1ea1o \u0111i\u1ec1u ki\u1ec7n \u0111\u1ec3 h\u1ecd \u0111\u00f3ng g\u00f3p \u00fd ki\u1ebfn cho s\u1ef1 ph\u00e1t tri\u1ec3n chung.<\/p>\n B\u1ed9 ph\u1eadn ER ti\u1ebfn h\u00e0nh x\u00e2y d\u1ef1ng v\u00e0 v\u1eadn h\u00e0nh m\u1ed9t h\u1ec7 th\u1ed1ng \u0111\u00e1nh gi\u00e1 c\u00f4ng b\u1eb1ng, minh b\u1ea1ch. H\u1ecd t\u1ed5 ch\u1ee9c c\u00e1c phong tr\u00e0o thi \u0111ua, \u0111\u1ec1 xu\u1ea5t, tri\u1ec3n khai c\u00e1c h\u00ecnh th\u1ee9c khen th\u01b0\u1edfng ph\u00f9 h\u1ee3p \u0111\u1ec3 \u0111\u1ed9ng vi\u00ean, kh\u00edch l\u1ec7 tinh th\u1ea7n l\u00e0m vi\u1ec7c c\u1ee7a ng\u01b0\u1eddi lao \u0111\u1ed9ng. \u0110\u1ed3ng th\u1eddi, ER c\u0169ng ph\u1ea3i x\u00e2y d\u1ef1ng, th\u1ef1c thi c\u00e1c quy tr\u00ecnh x\u1eed l\u00fd vi ph\u1ea1m m\u1ed9t c\u00e1ch c\u00f4ng b\u1eb1ng, nh\u1ea5t qu\u00e1n, \u0111\u1ea3m b\u1ea3o t\u00ednh r\u0103n \u0111e nh\u01b0ng v\u1eabn duy tr\u00ec \u0111\u01b0\u1ee3c m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c t\u00edch c\u1ef1c v\u00e0 \u0111o\u00e0n k\u1ebft.<\/p>\n \u0110\u1ec3 th\u1ef1c hi\u1ec7n t\u1ed1t vai tr\u00f2 c\u1ee7a m\u00ecnh trong doanh nghi\u1ec7p, m\u1ed9t ER c\u1ea7n \u0111\u01b0\u1ee3c trang b\u1ecb nh\u1eefng t\u1ed1 ch\u1ea5t, k\u1ef9 n\u0103ng \u0111\u1eb7c th\u00f9, gi\u00fap h\u1ecd ho\u00e0n th\u00e0nh c\u00f4ng vi\u1ec7c hi\u1ec7u qu\u1ea3 m\u00e0 c\u00f2n g\u00f3p ph\u1ea7n t\u1ea1o d\u1ef1ng ni\u1ec1m tin v\u1edbi c\u1ea3 ng\u01b0\u1eddi lao \u0111\u1ed9ng v\u00e0 ban l\u00e3nh \u0111\u1ea1o.<\/p>\n ER c\u1ea7n c\u00f3 n\u1ec1n t\u1ea3ng v\u1eefng ch\u1eafc v\u1ec1 lu\u1eadt lao \u0111\u1ed9ng, ch\u00ednh s\u00e1ch nh\u00e2n s\u1ef1 v\u00e0 quan h\u1ec7 lao \u0111\u1ed9ng. H\u1ecd ph\u1ea3i n\u1eafm r\u00f5 c\u00e1c quy \u0111\u1ecbnh ph\u00e1p lu\u1eadt hi\u1ec7n h\u00e0nh v\u1ec1 lao \u0111\u1ed9ng, ti\u1ec1n l\u01b0\u01a1ng, b\u1ea3o hi\u1ec3m x\u00e3 h\u1ed9i, c\u00e1c ch\u1ebf \u0111\u1ed9 ph\u00fac l\u1ee3i kh\u00e1c. Ngo\u00e0i ra, ER c\u0169ng c\u1ea7n c\u00f3 hi\u1ec3u bi\u1ebft s\u00e2u s\u1eafc v\u1ec1 t\u00e2m l\u00fd h\u1ecdc t\u1ed5 ch\u1ee9c, qu\u1ea3n tr\u1ecb nh\u00e2n s\u1ef1, v\u0103n h\u00f3a doanh nghi\u1ec7p. Nh\u1eefng ki\u1ebfn th\u1ee9c n\u00e0y gi\u00fap h\u1ecd c\u00f3 c\u00e1i nh\u00ecn to\u00e0n di\u1ec7n v\u00e0 \u0111\u01b0a ra nh\u1eefng gi\u1ea3i ph\u00e1p ph\u00f9 h\u1ee3p cho c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u00e1t sinh trong quan h\u1ec7 lao \u0111\u1ed9ng.<\/p>\n K\u1ef9 n\u0103ng giao ti\u1ebfp l\u00e0 m\u1ed9t y\u1ebfu t\u1ed1 kh\u00f4ng th\u1ec3 thi\u1ebfu \u0111\u1ed1i v\u1edbi ER. H\u1ecd c\u00f3 kh\u1ea3 n\u0103ng l\u1eafng nghe t\u00edch c\u1ef1c, th\u1ea5u hi\u1ec3u v\u00e0 truy\u1ec1n \u0111\u1ea1t th\u00f4ng tin m\u1ed9t c\u00e1ch r\u00f5 r\u00e0ng, ch\u00ednh x\u00e1c. K\u1ef9 n\u0103ng \u0111\u00e0m ph\u00e1n, x\u1eed l\u00fd xung \u0111\u1ed9t c\u0169ng \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng, gi\u00fap ER h\u00f2a gi\u1ea3i c\u00e1c m\u00e2u thu\u1eabn v\u00e0 t\u00ecm ra gi\u1ea3i ph\u00e1p \u0111\u00f4i b\u00ean c\u00f9ng c\u00f3 l\u1ee3i. B\u00ean c\u1ea1nh \u0111\u00f3, h\u1ecd c\u1ea7n c\u00f3 kh\u1ea3 n\u0103ng thuy\u1ebft tr\u00ecnh t\u1ed1t \u0111\u1ec3 tr\u00ecnh b\u00e0y c\u00e1c ch\u00ednh s\u00e1ch, quy \u0111\u1ecbnh m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 tr\u01b0\u1edbc nhi\u1ec1u \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1c nhau trong doanh nghi\u1ec7p.<\/p>\n Tinh th\u1ea7n tr\u00e1ch nhi\u1ec7m l\u00e0 m\u1ed9t t\u1ed1 ch\u1ea5t c\u1ed1t l\u00f5i c\u1ee7a ER. H\u1ecd lu\u00f4n ph\u1ea3i \u0111\u1eb7t l\u1ee3i \u00edch c\u1ee7a t\u1ed5 ch\u1ee9c, ng\u01b0\u1eddi lao \u0111\u1ed9ng l\u00ean h\u00e0ng \u0111\u1ea7u, \u0111\u1ea3m b\u1ea3o t\u00ednh c\u00f4ng b\u1eb1ng v\u00e0 minh b\u1ea1ch trong m\u1ecdi quy\u1ebft \u0111\u1ecbnh. Chuy\u00ean vi\u00ean ER c\u1ea7n c\u00f3 kh\u1ea3 n\u0103ng gi\u1eef b\u00ed m\u1eadt th\u00f4ng tin, x\u1eed l\u00fd c\u00e1c v\u1ea5n \u0111\u1ec1 nh\u1ea1y c\u1ea3m m\u1ed9t c\u00e1ch kh\u00e9o l\u00e9o v\u00e0 chuy\u00ean nghi\u1ec7p. \u0110\u1ed3ng th\u1eddi, h\u1ecd ph\u1ea3i ch\u1ee7 \u0111\u1ed9ng n\u1eafm b\u1eaft t\u00ecnh h\u00ecnh, ph\u00e1t hi\u1ec7n, ng\u0103n ng\u1eeba c\u00e1c v\u1ea5n \u0111\u1ec1 ti\u1ec1m \u1ea9n c\u00f3 th\u1ec3 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c v\u00e0 m\u1ed1i quan h\u1ec7 lao \u0111\u1ed9ng trong doanh nghi\u1ec7p.<\/p>\n M\u1ee9c l\u01b0\u01a1ng c\u1ee7a m\u1ed9t ER th\u01b0\u1eddng \u0111\u01b0\u1ee3c ph\u00e2n chia d\u1ef1a tr\u00ean kinh nghi\u1ec7m l\u00e0m vi\u1ec7c v\u00e0 quy m\u00f4 doanh nghi\u1ec7p. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 b\u1ea3ng m\u1ee9c l\u01b0\u01a1ng trung b\u00ecnh c\u1ee7a v\u1ecb tr\u00ed ER t\u1ea1i th\u1ecb tr\u01b0\u1eddng Vi\u1ec7t Nam:<\/p>\n Trong b\u1ed1i c\u1ea3nh qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1 ng\u00e0y c\u00e0ng ph\u1ee9c t\u1ea1p, vi\u1ec7c x\u00e2y d\u1ef1ng v\u00e0 tri\u1ec3n khai c\u00e1c chi\u1ebfn l\u01b0\u1ee3c qu\u1ea3n l\u00fd quan h\u1ec7 nh\u00e2n vi\u00ean hi\u1ec7u qu\u1ea3 \u0111\u00f3ng vai tr\u00f2 then ch\u1ed1t \u0111\u1ed1i v\u1edbi s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a t\u1ed5 ch\u1ee9c. Do v\u1eady, c\u00e1c c\u00f4ng ty c\u1ea7n c\u00f3 nh\u1eefng chi\u1ebfn l\u01b0\u1ee3c qu\u1ea3n l\u00fd ER hi\u1ec7u qu\u1ea3 bao g\u1ed3m:<\/p>\n X\u00e2y d\u1ef1ng m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c t\u00edch c\u1ef1c l\u00e0 n\u1ec1n t\u1ea3ng c\u1ed1t l\u00f5i c\u1ee7a qu\u1ea3n l\u00fd ER hi\u1ec7u qu\u1ea3. \u0110i\u1ec1u n\u00e0y kh\u00f4ng ch\u1ec9 \u0111\u01a1n thu\u1ea7n l\u00e0 t\u1ea1o kh\u00f4ng gian l\u00e0m vi\u1ec7c tho\u1ea3i m\u00e1i v\u1ec1 m\u1eb7t v\u1eadt ch\u1ea5t, m\u00e0 c\u00f2n bao g\u1ed3m vi\u1ec7c x\u00e2y d\u1ef1ng v\u0103n h\u00f3a doanh nghi\u1ec7p l\u00e0nh m\u1ea1nh, khuy\u1ebfn kh\u00edch s\u1ef1 s\u00e1ng t\u1ea1o, \u0111\u1ed5i m\u1edbi. M\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c t\u00edch c\u1ef1c gi\u00fap nh\u00e2n vi\u00ean c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c t\u00f4n tr\u1ecdng, an to\u00e0n, c\u00f3 \u0111\u1ed9ng l\u1ef1c ph\u00e1t tri\u1ec3n, t\u1eeb \u0111\u00f3 t\u0103ng c\u01b0\u1eddng s\u1ef1 g\u1eafn k\u1ebft v\u00e0 n\u0103ng su\u1ea5t l\u00e0m vi\u1ec7c.<\/p>\n Giao ti\u1ebfp tr\u1ef1c ti\u1ebfp c\u00f3 vai tr\u00f2 x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 tin c\u1eady gi\u1eefa qu\u1ea3n l\u00fd v\u00e0 nh\u00e2n vi\u00ean. Vi\u1ec7c duy tr\u00ec c\u00e1c k\u00eanh giao ti\u1ebfp m\u1edf, minh b\u1ea1ch, hai chi\u1ec1u gi\u00fap gi\u1ea3i quy\u1ebft nhanh ch\u00f3ng c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u00e1t sinh, tr\u00e1nh hi\u1ec3u l\u1ea7m, xung \u0111\u1ed9t kh\u00f4ng \u0111\u00e1ng c\u00f3. Qu\u1ea3n l\u00fd c\u1ea7n ch\u00fa tr\u1ecdng l\u1eafng nghe \u00fd ki\u1ebfn \u0111\u00f3ng g\u00f3p c\u1ee7a nh\u00e2n vi\u00ean, \u0111\u1ed3ng th\u1eddi truy\u1ec1n \u0111\u1ea1t r\u00f5 r\u00e0ng c\u00e1c m\u1ee5c ti\u00eau v\u00e0 k\u1ef3 v\u1ecdng c\u1ee7a t\u1ed5 ch\u1ee9c.<\/p>\n X\u00e2y d\u1ef1ng ch\u00ednh s\u00e1ch, quy tr\u00ecnh c\u00f4ng b\u1eb1ng l\u00e0 y\u1ebfu t\u1ed1 then ch\u1ed1t trong vi\u1ec7c \u0111\u1ea3m b\u1ea3o m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c chuy\u00ean nghi\u1ec7p, b\u00ecnh \u0111\u1eb3ng. C\u00e1c ch\u00ednh s\u00e1ch c\u1ea7n \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf r\u00f5 r\u00e0ng, minh b\u1ea1ch, \u00e1p d\u1ee5ng nh\u1ea5t qu\u00e1n cho m\u1ecdi nh\u00e2n vi\u00ean. Qu\u00e1 tr\u00ecnh x\u00e2y d\u1ef1ng nh\u01b0 v\u1eady v\u1eeba t\u1ea1o ra c\u1ea3m gi\u00e1c c\u00f4ng b\u1eb1ng, v\u1eeba gi\u00fap t\u1ed5 ch\u1ee9c v\u1eadn h\u00e0nh hi\u1ec7u qu\u1ea3, tr\u00e1nh \u0111\u01b0\u1ee3c c\u00e1c tranh ch\u1ea5p v\u00e0 khi\u1ebfu n\u1ea1i kh\u00f4ng \u0111\u00e1ng c\u00f3.<\/p>\n \u0110\u00e0o t\u1ea1o, ph\u00e1t tri\u1ec3n nh\u00e2n s\u1ef1 l\u00e0 chi\u1ebfn l\u01b0\u1ee3c quan tr\u1ecdng gi\u00fap n\u00e2ng cao n\u0103ng l\u1ef1c v\u00e0 s\u1ef1 g\u1eafn k\u1ebft c\u1ee7a \u0111\u1ed9i ng\u0169. Vi\u1ec7c \u0111\u1ea7u t\u01b0 v\u00e0o c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh \u0111\u00e0o t\u1ea1o chuy\u00ean m\u00f4n, k\u1ef9 n\u0103ng m\u1ec1m, ph\u00e1t tri\u1ec3n ngh\u1ec1 nghi\u1ec7p gi\u00fap n\u00e2ng cao n\u0103ng l\u1ef1c l\u00e0m vi\u1ec7c, th\u1ec3 hi\u1ec7n s\u1ef1 quan t\u00e2m c\u1ee7a t\u1ed5 ch\u1ee9c \u0111\u1ebfn s\u1ef1 ph\u00e1t tri\u1ec3n c\u00e1 nh\u00e2n c\u1ee7a nh\u00e2n vi\u00ean.<\/p>\n Tin t\u01b0\u1edfng, ghi nh\u1eadn, \u0111\u00e1nh gi\u00e1 cao th\u00e0nh t\u00edch c\u1ee7a nh\u00e2n vi\u00ean gi\u00fap duy tr\u00ec \u0111\u1ed9ng l\u1ef1c v\u00e0 s\u1ef1 nhi\u1ec7t huy\u1ebft trong c\u00f4ng vi\u1ec7c. Vi\u1ec7c x\u00e2y d\u1ef1ng v\u0103n h\u00f3a t\u00f4n vinh th\u00e0nh t\u00edch, khen th\u01b0\u1edfng k\u1ecbp th\u1eddi, c\u00f4ng nh\u1eadn \u0111\u00f3ng g\u00f3p c\u1ee7a nh\u00e2n vi\u00ean kh\u00f4ng ch\u1ec9 t\u1ea1o \u0111\u1ed9ng l\u1ef1c m\u00e0 c\u00f2n c\u1ee7ng c\u1ed1 ni\u1ec1m tin, s\u1ef1 g\u1eafn k\u1ebft v\u1edbi t\u1ed5 ch\u1ee9c. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n th\u00f4ng qua c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh khen th\u01b0\u1edfng, \u0111\u00e1nh gi\u00e1 \u0111\u1ecbnh k\u1ef3 v\u00e0 c\u00e1c h\u00ecnh th\u1ee9c ghi nh\u1eadn kh\u00e1c nhau.<\/p>\n1. ER L\u00e0 G\u00ec?<\/strong><\/span><\/h3>\n
2. Vai Tr\u00f2 C\u1ee7a ER Trong Doanh Nghi\u1ec7p<\/strong><\/span><\/h3>\n
3. M\u00f4 T\u1ea3 C\u00f4ng Vi\u1ec7c C\u1ee7a ER<\/strong><\/span><\/h3>\n
3.1 Qu\u1ea3n L\u00fd Th\u1ef1c Hi\u1ec7n Quy \u0110\u1ecbnh C\u1ee7a Doanh Nghi\u1ec7p<\/strong><\/span><\/h3>\n
3.2 T\u01b0 V\u1ea5n Th\u00f4ng Tin Quan H\u1ec7 Lao \u0110\u1ed9ng<\/strong><\/span><\/h3>\n
3.3 T\u1ed5 Ch\u1ee9c C\u00e1c Ho\u1ea1t \u0110\u1ed9ng Tuy\u00ean Truy\u1ec1n<\/strong><\/span><\/h3>\n
3.4 T\u1ed5 Ch\u1ee9c Thi \u0110ua, Khen Th\u01b0\u1edfng, X\u1eed L\u00fd Vi Ph\u1ea1m<\/strong><\/span><\/h3>\n
4. T\u1ed1 Ch\u1ea5t, K\u1ef9 N\u0103ng C\u1ea7n C\u00f3 C\u1ee7a ER<\/strong><\/span><\/h2>\n
4.1 Ki\u1ebfn Th\u1ee9c Chuy\u00ean M\u00f4n<\/strong><\/span><\/h3>\n
4.2 K\u1ef9 N\u0103ng Giao Ti\u1ebfp<\/strong><\/span><\/h3>\n
4.3 Tinh Th\u1ea7n Tr\u00e1ch Nhi\u1ec7m<\/strong><\/span><\/h3>\n
5. M\u1ee9c L\u01b0\u01a1ng C\u1ee7a ER<\/strong><\/span><\/h2>\n
\n\n
\n C\u1ea5p b\u1eadc<\/strong><\/td>\n Kinh nghi\u1ec7m<\/strong><\/td>\n M\u1ee9c l\u01b0\u01a1ng<\/strong><\/td>\n<\/tr>\n \n Junior ER<\/td>\n 0 – 2 n\u0103m<\/td>\n 10 – 15 tri\u1ec7u\/th\u00e1ng.<\/td>\n<\/tr>\n \n Middle ER<\/td>\n 2 – 5 n\u0103m<\/td>\n 15 – 25 tri\u1ec7u\/th\u00e1ng.<\/td>\n<\/tr>\n \n Senior ER<\/td>\n > 5 n\u0103m<\/td>\n 25 – 45 tri\u1ec7u\/th\u00e1ng.<\/td>\n<\/tr>\n \n Qu\u1ea3n l\u00fd<\/td>\n > 7 n\u0103m<\/td>\n 45 – 80 tri\u1ec7u\/th\u00e1ng.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n 6. C\u00e1c Chi\u1ebfn L\u01b0\u1ee3c Qu\u1ea3n L\u00fd ER Hi\u1ec7u Qu\u1ea3<\/strong><\/span><\/h2>\n
6.1 X\u00e2y D\u1ef1ng M\u00f4i Tr\u01b0\u1eddng L\u00e0m Vi\u1ec7c T\u00edch C\u1ef1c<\/strong><\/span><\/h3>\n
6.2 Giao Ti\u1ebfp Tr\u1ef1c Ti\u1ebfp<\/strong><\/span><\/h3>\n
6.3 X\u00e2y D\u1ef1ng Ch\u00ednh S\u00e1ch, Quy Tr\u00ecnh C\u00f4ng B\u1eb1ng<\/strong><\/span><\/h3>\n
6.4 \u0110\u00e0o T\u1ea1o, Ph\u00e1t Tri\u1ec3n Nh\u00e2n S\u1ef1<\/strong><\/span><\/h3>\n
6.5 Tin T\u01b0\u1edfng, Ghi Nh\u1eadn V\u00e0 \u0110\u00e1nh Gi\u00e1 Cao<\/strong><\/span><\/h3>\n