{"id":93473,"date":"2025-04-17T08:28:29","date_gmt":"2025-04-17T01:28:29","guid":{"rendered":"https:\/\/jobsgo.vn\/blog\/front-desk-la-gi\/"},"modified":"2025-04-17T08:28:29","modified_gmt":"2025-04-17T01:28:29","slug":"front-desk-la-gi","status":"publish","type":"post","link":"https:\/\/jobsgo.vn\/blog\/front-desk-la-gi\/","title":{"rendered":"Front Desk L\u00e0 G\u00ec? Thi\u1ebft K\u1ebf Front Desk Chu\u1ea9n Kh\u00e1ch S\u1ea1n 5 Sao"},"content":{"rendered":"\n
Trong b\u1ea5t k\u1ef3 m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c n\u00e0o, v\u1ecb tr\u00ed Front Desk lu\u00f4n gi\u1eef vai tr\u00f2 l\u00e0 b\u1ed9 m\u1eb7t \u0111\u1ea7u ti\u00ean m\u00e0 kh\u00e1ch h\u00e0ng ti\u1ebfp x\u00fac. Nh\u01b0ng c\u1ee5 th\u1ec3 Front Desk l\u00e0 g\u00ec<\/a>, c\u00f4ng vi\u1ec7c ra sao v\u00e0 v\u00ec sao v\u1ecb tr\u00ed n\u00e0y l\u1ea1i quan tr\u1ecdng \u0111\u1ebfn v\u1eady? B\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y c\u1ee7a JobsGO s\u1ebd gi\u00fap b\u1ea1n hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 vai tr\u00f2, k\u1ef9 n\u0103ng c\u1ea7n thi\u1ebft v\u00e0 c\u01a1 h\u1ed9i ngh\u1ec1 nghi\u1ec7p c\u1ee7a v\u1ecb tr\u00ed Front Desk trong th\u1eddi \u0111\u1ea1i d\u1ecbch v\u1ee5 l\u00ean ng\u00f4i.<\/p>\n\n\n M\u1ee5c l\u1ee5c<\/p> <\/p>\n\n\n\n Front Desk L\u00e0 G\u00ec?\n<\/i><\/p>\n\n\n Front Desk l\u00e0 g\u00ec? Front Desk, hay c\u00f2n g\u1ecdi l\u00e0 qu\u1ea7y l\u1ec5 t\u00e2n, l\u00e0 khu v\u1ef1c trung t\u00e2m trong kh\u00e1ch s\u1ea1n n\u01a1i ti\u1ebfp nh\u1eadn kh\u00e1ch khi h\u1ecd \u0111\u1ebfn l\u00e0m th\u1ee7 t\u1ee5c nh\u1eadn ph\u00f2ng v\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 h\u1ed7 tr\u1ee3. \u0110\u00e2y l\u00e0 n\u01a1i giao ti\u1ebfp \u0111\u1ea7u ti\u00ean gi\u1eefa kh\u00e1ch h\u00e0ng v\u00e0 kh\u00e1ch s\u1ea1n, t\u1ea1o d\u1ea5u \u1ea5n ban \u0111\u1ea7u v\u1ec1 s\u1ef1 chuy\u00ean nghi\u1ec7p v\u00e0 phong c\u00e1ch c\u1ee7a t\u1ed5 ch\u1ee9c. M\u1ed9t Front Desk hi\u1ec7u qu\u1ea3 kh\u00f4ng ch\u1ec9 c\u1ea7n \u0111\u1ea3m b\u1ea3o m\u1ecdi quy tr\u00ecnh \u0111\u0103ng k\u00fd, thanh to\u00e1n \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n tr\u01a1n tru m\u00e0 c\u00f2n ph\u1ea3i th\u1ec3 hi\u1ec7n \u0111\u01b0\u1ee3c s\u1ef1 tinh t\u1ebf trong thi\u1ebft k\u1ebf v\u00e0 d\u1ecbch v\u1ee5.\n<\/p>\n\n\n C\u00f2n ng\u01b0\u1eddi \u0111\u1ee9ng \u1edf qu\u1ea7y l\u1ec5 t\u00e2n \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 Receptionist. V\u1eady Receptionist l\u00e0 g\u00ec<\/a>? \u0110\u00e2y l\u00e0 ng\u01b0\u1eddi ti\u1ebfp \u0111\u00f3n kh\u00e1ch t\u1ea1i qu\u1ea7y l\u1ec5 t\u00e2n, cung c\u1ea5p th\u00f4ng tin v\u00e0 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng trong qu\u00e1 tr\u00ecnh l\u00e0m th\u1ee7 t\u1ee5c. Concierge l\u00e0 thu\u1eadt ng\u1eef hay b\u1ecb nh\u1ea7m l\u1eabn so v\u1edbi Receptionist. Concierge l\u00e0 g\u00ec<\/a>? N\u00f3 ch\u1ec9 ng\u01b0\u1eddi t\u1ea1i kh\u00e1ch s\u1ea1n ho\u1eb7c t\u00f2a nh\u00e0, chuy\u00ean cung c\u1ea5p d\u1ecbch v\u1ee5 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng, t\u1eeb \u0111\u1eb7t v\u00e9 \u0111\u1ebfn cung c\u1ea5p th\u00f4ng tin v\u1ec1 \u0111\u1ecba ph\u01b0\u01a1ng.\n<\/p>\n\n\n V\u00ed d\u1ee5, m\u1ed9t s\u1ed1 kh\u00e1ch s\u1ea1n sang tr\u1ecdng \u0111\u00e3 \u00fd th\u1ee9c \u0111\u1ea7u t\u01b0 x\u00e2y d\u1ef1ng m\u1ed9t qu\u1ea7y l\u1ec5 t\u00e2n \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf theo phong c\u00e1ch hi\u1ec7n \u0111\u1ea1i v\u1edbi c\u00e1c \u0111\u01b0\u1eddng n\u00e9t t\u1ed1i gi\u1ea3n, ch\u1ea5t li\u1ec7u cao c\u1ea5p v\u00e0 \u00e1nh s\u00e1ng \u0111\u01b0\u1ee3c b\u1ed1 tr\u00ed h\u00e0i h\u00f2a, nh\u1eb1m mang \u0111\u1ebfn c\u1ea3m gi\u00e1c \u1ea5m \u00e1p v\u00e0 g\u1ea7n g\u0169i cho kh\u00e1ch h\u00e0ng. Nh\u00e2n vi\u00ean l\u1ec5 t\u00e2n \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o b\u00e0i b\u1ea3n, lu\u00f4n s\u1eb5n s\u00e0ng gi\u1ea3i \u0111\u00e1p t\u1ea5t c\u1ea3 c\u00e1c th\u1eafc m\u1eafc t\u1eeb kh\u00e1ch v\u00e0 h\u1ed7 tr\u1ee3 qu\u00e1 tr\u00ecnh l\u00e0m th\u1ee7 t\u1ee5c m\u1ed9t c\u00e1ch nhanh ch\u00f3ng v\u00e0 chuy\u00ean nghi\u1ec7p. Nh\u1eefng y\u1ebfu t\u1ed1 n\u00e0y k\u1ebft h\u1ee3p l\u1ea1i t\u1ea1o n\u00ean m\u1ed9t Front Desk chu\u1ea9n m\u1ef1c, g\u00f3p ph\u1ea7n n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u00e0 t\u1ea1o d\u1ef1ng th\u01b0\u01a1ng hi\u1ec7u cho kh\u00e1ch s\u1ea1n.\n<\/p>\n\n\n Quan tr\u1ecdng h\u01a1n, Front Desk l\u00e0 c\u1ea7u n\u1ed1i gi\u1eefa d\u1ecbch v\u1ee5 v\u00e0 kh\u00e1ch h\u00e0ng, gi\u00fap kh\u00e1ch h\u00e0ng c\u1ea3m nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 quan t\u00e2m v\u00e0 t\u1eadn t\u00e2m ngay t\u1eeb l\u1ea7n \u0111\u1ea7u ti\u00ean \u0111\u1eb7t ch\u00e2n v\u00e0o kh\u00e1ch s\u1ea1n. Nh\u1eefng chi ti\u1ebft nh\u01b0 s\u1ef1 s\u1eafp x\u1ebfp g\u1ecdn g\u00e0ng c\u1ee7a v\u0103n ph\u00f2ng, h\u1ec7 th\u1ed1ng \u00e1nh s\u00e1ng v\u00e0 m\u00e0u s\u1eafc ch\u1ee7 \u0111\u1ea1o c\u0169ng g\u00f3p ph\u1ea7n kh\u00f4ng nh\u1ecf trong vi\u1ec7c x\u00e2y d\u1ef1ng ni\u1ec1m tin v\u00e0 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.\n<\/p>\n\n\n <\/p>\n\n\n\n Thi\u1ebft K\u1ebf Front Desk Chu\u1ea9n Kh\u00e1ch S\u1ea1n 5 Sao\n<\/i><\/p>\n\n\n Vi\u1ec7c thi\u1ebft k\u1ebf m\u1ed9t Front Desk kh\u00f4ng ch\u1ec9 \u0111\u01a1n thu\u1ea7n l\u00e0 b\u00e0y bi\u1ec7n trang tr\u00ed m\u00e0 c\u00f2n \u0111\u00f2i h\u1ecfi s\u1ef1 k\u1ebft h\u1ee3p h\u00e0i h\u00f2a gi\u1eefa y\u1ebfu t\u1ed1 th\u1ea9m m\u1ef9, ch\u1ee9c n\u0103ng v\u00e0 tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng. M\u1ed9t qu\u1ea7y l\u1ec5 t\u00e2n \u0111\u1eb9p m\u1eaft, hi\u1ec7n \u0111\u1ea1i s\u1ebd l\u00e0m t\u0103ng \u1ea5n t\u01b0\u1ee3ng \u0111\u1ea7u ti\u00ean v\u1edbi kh\u00e1ch, t\u1eeb \u0111\u00f3 kh\u1eb3ng \u0111\u1ecbnh \u0111\u1eb3ng c\u1ea5p c\u1ee7a kh\u00e1ch s\u1ea1n.<\/p>\n\n\n K\u00edch th\u01b0\u1edbc qu\u1ea7y l\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n 5 sao ti\u00eau chu\u1ea9n n\u0103m 2025 ph\u1ee5 thu\u1ed9c v\u00e0o quy m\u00f4 kh\u00e1ch s\u1ea1n. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 b\u1ea3ng so s\u00e1nh k\u00edch th\u01b0\u1edbc tham kh\u1ea3o:<\/p>\n\n\n K\u00edch th\u01b0\u1edbc h\u1ee3p l\u00fd gi\u00fap \u0111\u1ea3m b\u1ea3o kh\u00f4ng gian l\u00e0m vi\u1ec7c tho\u1ea3i m\u00e1i cho nh\u00e2n vi\u00ean v\u00e0 \u0111\u1ed3ng th\u1eddi t\u1ea1o c\u1ea3m gi\u00e1c m\u1edf, tho\u1ea3i m\u00e1i cho kh\u00e1ch h\u00e0ng ngay t\u1eeb khi b\u01b0\u1edbc v\u00e0o ph\u00f2ng ti\u1ebfp t\u00e2n.\n<\/p>\n\n\n Ki\u1ec3u ch\u1eef I l\u00e0 m\u1ed9t l\u1ef1a ch\u1ecdn \u0111\u01a1n gi\u1ea3n v\u00e0 d\u1ec5 t\u00edch h\u1ee3p v\u00e0o kh\u00f4ng gian c\u1eeda s\u1ed5 ho\u1eb7c c\u00e1c tuy\u1ebfn \u0111\u01b0\u1eddng ch\u00ednh. Ngo\u00e0i ra, ki\u1ec3u ch\u1eef L t\u1ea1o ra kh\u00f4ng gian l\u00e0m vi\u1ec7c hi\u1ec7u qu\u1ea3, \u0111\u1ed3ng th\u1eddi cung c\u1ea5p kho\u1ea3ng kh\u00f4ng m\u1edf cho kh\u00e1ch h\u00e0ng. Cu\u1ed1i c\u00f9ng, h\u00ecnh c\u00e1nh cung mang l\u1ea1i c\u1ea3m gi\u00e1c sang tr\u1ecdng v\u1edbi \u0111\u01b0\u1eddng cong m\u1ec1m m\u1ea1i, ph\u00f9 h\u1ee3p v\u1edbi phong c\u00e1ch ki\u1ebfn tr\u00fac hi\u1ec7n \u0111\u1ea1i.<\/p>\n\n\n Nh\u1eefng ki\u1ec3u d\u00e1ng n\u00e0y \u0111\u1ec1u c\u1ea7n \u0111\u01b0\u1ee3c minh h\u1ecda r\u00f5 r\u00e0ng qua vi\u1ec7c b\u1ed1 tr\u00ed c\u00e1c y\u1ebfu t\u1ed1 ch\u1ee9c n\u0103ng nh\u01b0 qu\u1ea7y l\u1ec5 t\u00e2n, khu v\u1ef1c ch\u1edd v\u00e0 khu v\u1ef1c ti\u1ebfp kh\u00e1ch. H\u00ecnh \u1ea3nh minh h\u1ecda k\u00e8m theo s\u1ebd gi\u00fap ng\u01b0\u1eddi \u0111\u1ecdc d\u1ec5 d\u00e0ng h\u00ecnh dung kh\u00f4ng gian v\u00e0 phong c\u00e1ch c\u1ee7a t\u1eebng ki\u1ec3u thi\u1ebft k\u1ebf.\n<\/p>\n\n\n M\u00e0u s\u1eafc c\u00f3 t\u00e1c \u0111\u1ed9ng l\u1edbn \u0111\u1ebfn c\u1ea3m nh\u1eadn c\u1ee7a kh\u00e1ch h\u00e0ng. C\u00e1c m\u00e0u trung t\u00ednh nh\u01b0 tr\u1eafng, x\u00e1m, b\u1ea1c k\u1ebft h\u1ee3p v\u1edbi \u0111i\u1ec3m nh\u1ea5n b\u1eb1ng c\u00e1c m\u00e0u n\u1ed5i b\u1eadt nh\u01b0 xanh d\u01b0\u01a1ng hay \u0111\u1ecf th\u1eabm \u0111ang \u0111\u01b0\u1ee3c \u01b0a chu\u1ed9ng trong thi\u1ebft k\u1ebf Front Desk. Nh\u1eefng m\u00e0u s\u1eafc n\u00e0y kh\u00f4ng ch\u1ec9 t\u1ea1o c\u1ea3m gi\u00e1c s\u1ea1ch s\u1ebd, hi\u1ec7n \u0111\u1ea1i m\u00e0 c\u00f2n gi\u00fap gi\u1ea3m c\u0103ng th\u1eb3ng c\u1ee7a kh\u00e1ch h\u00e0ng, mang l\u1ea1i s\u1ef1 th\u01b0 gi\u00e3n ngay t\u1eeb l\u00fac \u0111\u1ea7u ti\u00ean b\u01b0\u1edbc v\u00e0o kh\u00e1ch s\u1ea1n. C\u00e1c \u1ee9ng d\u1ee5ng th\u1ef1c t\u1ebf n\u0103m 2024 cho th\u1ea5y, kh\u00e1ch s\u1ea1n c\u00f3 h\u1ec7 th\u1ed1ng m\u00e0u s\u1eafc th\u1ed1ng nh\u1ea5t ghi nh\u1eadn m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng cao h\u01a1n 15% t\u1eeb kh\u00e1ch h\u00e0ng so v\u1edbi c\u00e1c kh\u00e1ch s\u1ea1n kh\u00f4ng c\u00f3 h\u1ec7 th\u1ed1ng m\u00e0u s\u1eafc r\u00f5 r\u00e0ng (Ngu\u1ed3n: Kh\u1ea3o s\u00e1t tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng n\u0103m 2024 c\u1ee7a [T\u00ean c\u00f4ng ty nghi\u00ean c\u1ee9u]).<\/p>\n\n\n Ch\u1ea5t li\u1ec7u ch\u00ednh \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng trong thi\u1ebft k\u1ebf Front Desk th\u01b0\u1eddng bao g\u1ed3m \u0111\u00e1 t\u1ef1 nhi\u00ean, g\u1ed7 cao c\u1ea5p, kim lo\u1ea1i m\u1ea1 v\u00e0 k\u00ednh c\u01b0\u1eddng l\u1ef1c. M\u1ed7i ch\u1ea5t li\u1ec7u \u0111\u1ec1u mang nh\u1eefng \u01b0u \u0111i\u1ec3m v\u1ec1 \u0111\u1ed9 b\u1ec1n, th\u1ea9m m\u1ef9 v\u00e0 d\u1ec5 d\u00e0ng b\u1ea3o tr\u00ec:<\/p>\n\n\n Vi\u1ec7c l\u1ef1a ch\u1ecdn ch\u1ea5t li\u1ec7u ph\u00f9 h\u1ee3p kh\u00f4ng ch\u1ec9 gi\u00fap t\u0103ng c\u01b0\u1eddng hi\u1ec7u qu\u1ea3 c\u00f4ng n\u0103ng m\u00e0 c\u00f2n \u0111\u1ea3m b\u1ea3o s\u1ef1 b\u1ec1n v\u1eefng v\u00e0 th\u1ea9m m\u1ef9 l\u00e2u d\u00e0i c\u1ee7a Front Desk.<\/p>\n\n\n M\u1ed9t Front Desk ho\u00e0n h\u1ea3o c\u1ea7n \u0111\u01b0\u1ee3c trang b\u1ecb \u0111\u1ea7y \u0111\u1ee7 c\u00e1c v\u1eadt d\u1ee5ng h\u1ed7 tr\u1ee3 ho\u1ea1t \u0111\u1ed9ng hi\u1ec7u qu\u1ea3:\n<\/p>\n\n\n Vi\u1ec7c s\u1eafp x\u1ebfp h\u1ee3p l\u00fd c\u00e1c v\u1eadt d\u1ee5ng \u0111i k\u00e8m kh\u00f4ng ch\u1ec9 t\u1ea1o n\u00ean kh\u00f4ng gian l\u00e0m vi\u1ec7c ng\u0103n n\u1eafp m\u00e0 c\u00f2n gi\u00fap t\u0103ng c\u01b0\u1eddng hi\u1ec7u qu\u1ea3 d\u1ecbch v\u1ee5, mang l\u1ea1i tr\u1ea3i nghi\u1ec7m t\u00edch c\u1ef1c cho kh\u00e1ch h\u00e0ng.<\/p>\n\n\n \u0110\u1ec3 ho\u1ea1t \u0111\u1ed9ng hi\u1ec7u qu\u1ea3, m\u1ed9t Front Desk c\u1ea7n \u0111\u01b0\u1ee3c trang b\u1ecb \u0111\u1ea7y \u0111\u1ee7 c\u00e1c thi\u1ebft b\u1ecb nh\u01b0 m\u00e1y t\u00ednh, \u0111i\u1ec7n tho\u1ea1i, m\u00e1y POS, k\u00e9t an to\u00e0n v\u00e0 \u0111\u1ed3ng h\u1ed3 b\u00e1o th\u1ee9c.\n<\/p>\n\n\n M\u00e1y t\u00ednh ho\u1eb7c laptop l\u00e0 thi\u1ebft b\u1ecb trung t\u00e2m gi\u00fap nh\u00e2n vi\u00ean l\u1ec5 t\u00e2n qu\u1ea3n l\u00fd h\u1ec7 th\u1ed1ng \u0111\u1eb7t ph\u00f2ng v\u00e0 c\u00e1c ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n. C\u00e1c ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd (PMS) hi\u1ec7n \u0111\u1ea1i cho ph\u00e9p t\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh t\u1eeb \u0111\u1eb7t ph\u00f2ng, t\u00ednh ti\u1ec1n \u0111\u1ebfn xu\u1ea5t h\u00f3a \u0111\u01a1n. Vi\u1ec7c s\u1eed d\u1ee5ng m\u00e1y t\u00ednh gi\u00fap l\u01b0u tr\u1eef d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch an to\u00e0n v\u00e0 nhanh ch\u00f3ng, h\u1ed7 tr\u1ee3 qu\u00e1 tr\u00ecnh ki\u1ec3m tra, x\u00e1c nh\u1eadn th\u00f4ng tin c\u0169ng nh\u01b0 th\u1ed1ng k\u00ea s\u1ed1 li\u1ec7u theo th\u1eddi gian th\u1ef1c.<\/p>\n\n\n \u0110i\u1ec7n tho\u1ea1i b\u00e0n gi\u1eef vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c duy tr\u00ec s\u1ef1 li\u00ean h\u1ec7 gi\u1eefa c\u00e1c b\u1ed9 ph\u1eadn trong kh\u00e1ch s\u1ea1n v\u00e0 \u0111\u1ed1i ngo\u1ea1i v\u1edbi kh\u00e1ch h\u00e0ng. T\u00ednh n\u0103ng li\u00ean l\u1ea1c n\u1ed9i b\u1ed9 v\u00e0 b\u00ean ngo\u00e0i gi\u00fap nh\u00e2n vi\u00ean l\u1ec5 t\u00e2n ph\u1ea3n h\u1ed3i nhanh ch\u00f3ng m\u1ecdi y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch. H\u1ec7 th\u1ed1ng \u0111i\u1ec7n tho\u1ea1i hi\u1ec7n \u0111\u1ea1i th\u01b0\u1eddng \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p v\u1edbi c\u00e1c t\u00ednh n\u0103ng ghi \u00e2m v\u00e0 chuy\u1ec3n ti\u1ebfp cu\u1ed9c g\u1ecdi, \u0111\u1ea3m b\u1ea3o kh\u00f4ng b\u1ecf s\u00f3t th\u00f4ng tin quan tr\u1ecdng.<\/p>\n\n\n M\u00e1y POS (Point of Sale) l\u00e0 c\u00f4ng c\u1ee5 h\u1ed7 tr\u1ee3 thanh to\u00e1n nhanh ch\u00f3ng v\u00e0 an to\u00e0n t\u1ea1i qu\u1ea7y l\u1ec5 t\u00e2n. Thi\u1ebft b\u1ecb n\u00e0y gi\u00fap ghi nh\u1eadn v\u00e0 x\u1eed l\u00fd m\u1ecdi giao d\u1ecbch m\u1ed9t c\u00e1ch ch\u00ednh x\u00e1c, t\u1eeb thanh to\u00e1n d\u1ecbch v\u1ee5 \u0111\u1ebfn ho\u00e0n ti\u1ec1n khi c\u1ea7n thi\u1ebft. H\u1ec7 th\u1ed1ng POS \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p v\u1edbi ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd gi\u00fap t\u1ef1 \u0111\u1ed9ng c\u1eadp nh\u1eadt d\u1eef li\u1ec7u t\u00e0i ch\u00ednh v\u00e0 t\u1ea1o ra b\u00e1o c\u00e1o giao d\u1ecbch h\u00e0ng ng\u00e0y, gi\u00fap kh\u00e1ch s\u1ea1n qu\u1ea3n l\u00fd ngu\u1ed3n thu m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3.\n<\/p>\n\n\n K\u00e9t an to\u00e0n \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 c\u1ea5t gi\u1eef c\u00e1c t\u00e0i s\u1ea3n qu\u00fd gi\u00e1 nh\u01b0 ti\u1ec1n m\u1eb7t, gi\u1ea5y t\u1edd quan tr\u1ecdng v\u00e0 c\u00e1c v\u1eadt d\u1ee5ng c\u00e1 nh\u00e2n c\u1ee7a kh\u00e1ch h\u00e0ng. Vi\u1ec7c s\u1eed d\u1ee5ng k\u00e9t an to\u00e0n \u0111\u1ea3m b\u1ea3o an ninh cho t\u00e0i s\u1ea3n c\u0169ng nh\u01b0 tr\u00e1ch nhi\u1ec7m c\u1ee7a kh\u00e1ch s\u1ea1n trong vi\u1ec7c b\u1ea3o v\u1ec7 th\u00f4ng tin v\u00e0 t\u00e0i s\u1ea3n c\u1ee7a kh\u00e1ch.<\/p>\n\n\n \u0110\u1ed3ng h\u1ed3 b\u00e1o th\u1ee9c kh\u00f4ng ch\u1ec9 gi\u00fap nh\u00e2n vi\u00ean l\u1ec5 t\u00e2n theo d\u00f5i th\u1eddi gian trong ca l\u00e0m vi\u1ec7c m\u00e0 c\u00f2n \u0111\u01b0\u1ee3c trang b\u1ecb t\u1ea1i qu\u1ea7y \u0111\u1ec3 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng theo d\u00f5i th\u1eddi gian l\u00e0m th\u1ee7 t\u1ee5c ho\u1eb7c nh\u1eafc nh\u1edf c\u00e1c l\u1ecbch tr\u00ecnh quan tr\u1ecdng. Thi\u1ebft b\u1ecb n\u00e0y th\u01b0\u1eddng c\u00f3 t\u00ednh n\u0103ng b\u00e1o th\u1ee9c \u0111a d\u1ea1ng, d\u1ec5 d\u00e0ng \u0111i\u1ec1u ch\u1ec9nh v\u00e0 hi\u1ec3n th\u1ecb r\u00f5 r\u00e0ng, g\u00f3p ph\u1ea7n t\u1ea1o n\u00ean m\u1ed9t kh\u00f4ng gian l\u00e0m vi\u1ec7c chuy\u00ean nghi\u1ec7p v\u00e0 hi\u1ec7u qu\u1ea3.\n<\/p>\n\n\n M\u00e1y in t\u1ea1i qu\u1ea7y l\u1ec5 t\u00e2n l\u00e0 m\u1ed9t thi\u1ebft b\u1ecb thi\u1ebft y\u1ebfu gi\u00fap nh\u00e2n vi\u00ean l\u1ec5 t\u00e2n x\u1eed l\u00fd c\u00e1c c\u00f4ng vi\u1ec7c li\u00ean quan \u0111\u1ebfn gi\u1ea5y t\u1edd m\u1ed9t c\u00e1ch nhanh ch\u00f3ng v\u00e0 chuy\u00ean nghi\u1ec7p. Nh\u00e2n vi\u00ean l\u1ec5 t\u00e2n th\u01b0\u1eddng xuy\u00ean ph\u1ea3i in c\u00e1c ch\u1ee9ng t\u1eeb nh\u01b0: phi\u1ebfu x\u00e1c nh\u1eadn \u0111\u1eb7t ph\u00f2ng, h\u00f3a \u0111\u01a1n thanh to\u00e1n, phi\u1ebfu \u0111\u0103ng k\u00fd, h\u1ee3p \u0111\u1ed3ng thu\u00ea ph\u00f2ng, hay c\u00e1c t\u00e0i li\u1ec7u gi\u1edbi thi\u1ec7u d\u1ecbch v\u1ee5. Ngo\u00e0i ra, m\u00e1y in c\u0169ng ph\u1ee5c v\u1ee5 nhu c\u1ea7u in \u1ea5n c\u00e1c y\u00eau c\u1ea7u \u0111\u1eb7c bi\u1ec7t c\u1ee7a kh\u00e1ch, ch\u1eb3ng h\u1ea1n nh\u01b0 v\u00e9 \u0111i\u1ec7n t\u1eed, l\u1ecbch tr\u00ecnh du l\u1ecbch, ho\u1eb7c t\u00e0i li\u1ec7u c\u1ea7n thi\u1ebft cho kh\u00e1ch doanh nh\u00e2n. Vi\u1ec7c c\u00f3 s\u1eb5n m\u00e1y in gi\u00fap t\u0103ng t\u1ed1c \u0111\u1ed9 ph\u1ee5c v\u1ee5, gi\u1ea3m th\u1eddi gian ch\u1edd \u0111\u1ee3i v\u00e0 t\u1ea1o tr\u1ea3i nghi\u1ec7m chuy\u00ean nghi\u1ec7p, thu\u1eadn ti\u1ec7n cho kh\u00e1ch h\u00e0ng.<\/p>\n\n\n Thi\u1ebft k\u1ebf Front Desk kh\u00f4ng ch\u1ec9 d\u1eebng l\u1ea1i \u1edf kh\u00eda c\u1ea1nh th\u1ea9m m\u1ef9 m\u00e0 c\u00f2n c\u1ea7n t\u00edch h\u1ee3p c\u00e1c y\u1ebfu t\u1ed1 v\u1ec1 phong th\u1ee7y v\u00e0 nhu c\u1ea7u th\u1ef1c ti\u1ec5n c\u1ee7a kh\u00e1ch h\u00e0ng. \u0110\u1ec3 c\u00f3 \u0111\u01b0\u1ee3c m\u1ed9t qu\u1ea7y l\u1ec5 t\u00e2n ho\u00e0n h\u1ea3o, c\u00e1c nh\u00e0 thi\u1ebft k\u1ebf c\u1ea7n l\u01b0u \u00fd \u0111\u1ebfn nhi\u1ec1u kh\u00eda c\u1ea1nh nh\u1eb1m t\u1ed1i \u01b0u h\u00f3a tr\u1ea3i nghi\u1ec7m c\u1ee7a ng\u01b0\u1eddi s\u1eed d\u1ee5ng.<\/p>\n\n\n Phong th\u1ee7y \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c thu h\u00fat n\u0103ng l\u01b0\u1ee3ng t\u00edch c\u1ef1c. Khi thi\u1ebft k\u1ebf Front Desk, n\u00ean l\u1ef1a ch\u1ecdn v\u1ecb tr\u00ed \u0111\u1eb7t qu\u1ea7y sao cho g\u1ea7n c\u1eeda ra v\u00e0o, c\u00f3 \u00e1nh s\u00e1ng t\u1ef1 nhi\u00ean v\u00e0 kh\u00f4ng b\u1ecb che khu\u1ea5t. C\u00e1c y\u1ebfu t\u1ed1 nh\u01b0 h\u01b0\u1edbng gi\u00f3, m\u00e0u s\u1eafc v\u00e0 v\u1eadt d\u1ee5ng trang tr\u00ed c\u1ea7n \u0111\u01b0\u1ee3c c\u00e2n nh\u1eafc k\u1ef9 l\u01b0\u1ee1ng \u0111\u1ec3 t\u1ea1o n\u00ean kh\u00f4ng gian h\u00e0i h\u00f2a v\u00e0 thu h\u00fat n\u0103ng l\u01b0\u1ee3ng t\u00edch c\u1ef1c, gi\u00fap kh\u00e1ch c\u1ea3m th\u1ea5y an t\u00e2m v\u00e0 tho\u1ea3i m\u00e1i.<\/p>\n\n\n B\u1ed1 tr\u00ed qu\u1ea7y l\u1ec5 t\u00e2n c\u1ea7n \u0111\u1ea3m b\u1ea3o sao cho m\u1ecdi v\u1eadt d\u1ee5ng \u0111\u01b0\u1ee3c s\u1eafp x\u1ebfp ng\u0103n n\u1eafp, d\u1ec5 d\u00e0ng ti\u1ebfp c\u1eadn. C\u00e1c k\u1ec7, t\u1ee7 v\u00e0 d\u1ee5ng c\u1ee5 ph\u1ea3i \u0111\u01b0\u1ee3c b\u1ed1 tr\u00ed h\u1ee3p l\u00fd nh\u1eb1m t\u1ea1o kh\u00f4ng gian m\u1edf, tho\u00e1ng \u0111\u00e3ng cho c\u1ea3 nh\u00e2n vi\u00ean v\u00e0 kh\u00e1ch h\u00e0ng. \u0110i\u1ec1u n\u00e0y kh\u00f4ng ch\u1ec9 gi\u00fap t\u0103ng hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c m\u00e0 c\u00f2n t\u1ea1o ra \u1ea5n t\u01b0\u1ee3ng t\u1ed1t cho kh\u00e1ch, cho th\u1ea5y s\u1ef1 chuy\u00ean nghi\u1ec7p v\u00e0 t\u1ec9 m\u1ec9 trong t\u1eebng chi ti\u1ebft.\n<\/p>\n\n\n \u0110\u1ec3 h\u1ed7 tr\u1ee3 nh\u00e2n vi\u00ean l\u1ec5 t\u00e2n v\u00e0 gi\u00fap kh\u00e1ch h\u00e0ng n\u1eafm b\u1eaft d\u1ec5 d\u00e0ng, d\u01b0\u1edbi \u0111\u00e2y l\u00e0 danh s\u00e1ch m\u1ed9t s\u1ed1 thu\u1eadt ng\u1eef ph\u1ed5 bi\u1ebfn t\u1ea1i Front Desk \u0111\u01b0\u1ee3c minh h\u1ecda qua b\u1ea3ng:<\/p>\n\n\n1. Front Desk L\u00e0 G\u00ec?<\/span><\/h2>\n\n\n
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2. Ti\u00eau Chu\u1ea9n Thi\u1ebft K\u1ebf Front Desk Chu\u1ea9n Kh\u00e1ch S\u1ea1n 5 Sao\n<\/span><\/h2>\n\n\n
<\/figure>\n\n
2.1. K\u00edch Th\u01b0\u1edbc Qu\u1ea7y L\u1ec5 T\u00e2n<\/span><\/h3>\n\n\n
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\n \n \n 2.2. Ki\u1ec3u D\u00e1ng\n<\/span><\/h3>\n\n\n
2.3. M\u00e0u S\u1eafc Ch\u1ee7 \u0110\u1ea1o\n<\/span><\/h3>\n\n\n
2.4. Ch\u1ea5t Li\u1ec7u S\u1eed D\u1ee5ng\n<\/span><\/h3>\n\n\n
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\n \n \n \n \n 2.5. C\u00e1c V\u1eadt D\u1ee5ng \u0110i K\u00e8m\n<\/span><\/h3>\n\n\n
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3. Trang Thi\u1ebft B\u1ecb C\u1ea7n C\u00f3 T\u1ea1i Front Desk\n<\/span><\/h2>\n\n\n
3.1. M\u00e1y T\u00ednh\/Laptop\n<\/span><\/h3>\n\n\n
3.2. \u0110i\u1ec7n Tho\u1ea1i B\u00e0n\n<\/span><\/h3>\n\n\n
3.3. M\u00e1y POS\n<\/span><\/h3>\n\n\n
3.4. K\u00e9t An To\u00e0n\n<\/span><\/h3>\n\n\n
3.5. \u0110\u1ed3ng H\u1ed3 B\u00e1o Th\u1ee9c\n<\/span><\/h3>\n\n\n
3.6. M\u00e1y In (Printer)\n<\/span><\/h3>\n\n\n
4. Nh\u1eefng Y\u1ebfu T\u1ed1 Quan Tr\u1ecdng Khi Thi\u1ebft K\u1ebf Front Desk Chu\u1ea9n Phong Th\u1ee7y\n<\/span><\/h2>\n\n\n
4.1. Phong Th\u1ee7y \u0110\u1eb7t Qu\u1ea7y\n<\/span><\/h3>\n\n\n
4.2. L\u01b0u \u00dd V\u1ec1 B\u1ed1 Tr\u00ed Qu\u1ea7y L\u1ec5 T\u00e2n\n<\/span><\/h3>\n\n\n
5. Thu\u1eadt Ng\u1eef Th\u00f4ng D\u1ee5ng T\u1ea1i Front Desk\n<\/span><\/h2>\n\n\n