1xbet comChief Concierge

Loại hình

Full-time

Vị trí/chức vụ

Trưởng Nhóm/Trưởng Phòng

Yêu cầu bằng cấp(tối thiểu)

Trung cấp - Nghề

Yêu cầu kinh nghiệm

Không yêu cầu

Ngày đăng tuyển

16/04/2025

Yêu cầu giới tính

N/A

Ngành nghề

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Kỹ năng

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Địa điểm làm việc

- Khánh Hòa

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Mô tả công việc

Assist guests with a wide range of requests, including reservations, transportation, event planning, and special needs.
Develop and implement concierge and bellman service standards and procedures to maintain a high level of guest satisfaction.
Be thoroughly aware of arrivals and departures of each day with emphasis on VIP’s, groups, arrival time
Lead and manage the concierge team and bellman team, including hiring, training, and evaluating staff performance.
Coordinate with other departments to ensure seamless service delivery and address any guest needs or concerns.
Be responsible for training Bellman, driver
Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff
Ensure that all staff are fully informed and knowledgeable on resort facilities and services.
Ensure that the surrounding areas at the lobby level and main entrance are clean
Coordinate with drive to ensure daily transportation is arranged properly
Ensure that the surrounding areas at the lobby level and main entrance are clean
Ensuring that all equipment (trolley, buggy, bicycles, umbrellas...) are in proper condition and recorded properly.
Liaise closely with other Departments to ensure special guest needs and other requests are met.
Performs other duties as may be assigned by the management.
Assist in maximize revenue, reach transportation target.

Degree of Hospitality Management or equivalent. Fluent communication in English and/or other language is preferred
Typically 2+ years of experience as a Bellman, Bell Captain, or in a similar role in hospitality
Familiar with front desk services, transportation arrangements, and hotel check-in/check-out procedures.