1xbet apkConcierge Supervisor/ Giám Sát Quầy Thông Tin & Dịch Vụ Hành Lý

InterContinental Ha Long Bay Resort & Residences

Hết hạn trong 19 ngày nữa
Mức lương Thỏa thuận

Chia sẻ

Loại hình

Full-time

Vị trí/chức vụ

Trưởng Nhóm/Trưởng Phòng

Yêu cầu bằng cấp(tối thiểu)

Trung cấp - Nghề

Yêu cầu kinh nghiệm

Không yêu cầu

Ngày đăng tuyển

21/04/2025

Yêu cầu giới tính

N/A

Ngành nghề

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Mô tả công việc

The Concierge Supervisor plays a crucial role in managing and overseeing the concierge team to ensure the highest level of guest satisfaction. This position involves coordinating guest services, handling guest requests, and providing a personalized experience while leading the concierge team to deliver exceptional service in a timely and professional manner.

Team Leadership: Supervise and train the concierge team to ensure they provide excellent service to guests, maintaining a high level of customer satisfaction.
Guest Assistance: Handle complex or VIP guest requests, making personalized recommendations, booking transportation, restaurant reservations, tours, and other activities.
Coordination & Communication: Work closely with other departments, such as Front Office, Housekeeping, F&B, and Security, to fulfill guest requests and ensure seamless service.
Guest Experience Management: Monitor guest interactions, ensuring that all requests are addressed promptly and with a high level of professionalism.
Problem Solving: Handle any guest complaints or issues in a calm and efficient manner, ensuring that all concerns are resolved to the satisfaction of the guest.
Service Development: Regularly review and update the concierge offerings to ensure guests have access to the latest and most exciting activities, dining, and cultural experiences in Ha Long Bay and beyond.
Reporting & Record Keeping: Maintain accurate records of guest requests, preferences, and services provided, ensuring a smooth handover between shifts.
Training & Development: Provide ongoing training to team members on hospitality standards, local area knowledge, and service excellence.

Yêu cầu công việc

Previous experience in a similar role in hospitality is a plus, but not required.
Strong communication skills in English and Vietnamese; additional languages are an advantage.
A positive, friendly, and professional demeanor.
Excellent organizational and time-management skills.
Ability to work in a fast-paced environment and remain calm under pressure.
Strong problem-solving abilities and attention to detail.
Physically fit and able to lift luggage as needed.

Quyền lợi được hưởng

Competitive salary and Pre-opening service charge
At least 14 annual leave days/year
Monthly Service charge
100 % salary and immediate Social Insurance enjoyment during probationary period
Accident Insurance (24/7) & Bao Viet Healthy Insurance enjoyment as per IHG policy
13th month salary
Birthday gifts and Internal Service Discount in accordance to IHG and resort's policy
Enjoys IHG's special offer for internal employee

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