1xbet mobileCustomer Support Associate

Essential Roles and Responsibilities

Customer Success Partnership

• Collaborate closely with the customer support team and leadership to align service strategies with business growth objectives.
• Contribute to creating seamless processes that adapt to evolving customer needs and ensure consistent satisfaction.
• Customer Support and Issue Resolution
• Handle inquiries and resolve issues promptly, maintaining high customer satisfaction levels.
• Streamline onboarding and support experiences to ensure customers are seamlessly integrated with our products and services.
• Identify trends in customer feedback to proactively address challenges and improve processes.

Customer Engagement and Retention

• Build relationships that foster loyalty and long-term customer engagement.
• Execute initiatives that enhance the overall customer experience, aiming to maintain a high retention rate.
• Assist in organizing customer-centric programs that reinforce trust and satisfaction.

Policy Adherence and Improvement

• Follow and uphold company policies and customer service standards that align with industry best practices.
• Provide feedback on policies and suggest improvements to enhance service delivery.

Learning and Development

• Continuously learn and adapt to our CRM tools, SOPs, and evolving service practices.
• Share insights and best practices with team members to foster a culture of continuous improvement.

Customer Support Automation and Innovation

• Utilize CRM tools like Gorgias to optimize ticket handling and improve efficiency.
• Identify opportunities for automation to reduce repetitive tasks and enhance workflow.
• Contribute to implementing innovative tools that improve customer support operations.

Skills and Qualifications

Core Competencies

• Customer-Centric Mindset: Strong ability to prioritize customer satisfaction and deliver exceptional support.
• Efficient Problem-Solving: Proven track record of resolving issues quickly and effectively.
• Adaptability: Ability to thrive in a fast-paced environment and adjust to changing priorities.
• Collaboration: Experience working with cross-functional teams to achieve shared goals.

Behavioral Traits

• Proactive Communicator: You take initiative in addressing customer needs and improving processes.
• Team Player: You foster collaboration and build strong relationships across teams.
• Detail-Oriented: You ensure accuracy and thoroughness in every interaction.
• Empathy: You understand and connect with customers to provide personalized support.

Your Credentials

• Experience: 2+ experience of working, preferably in the E-commerce Industry, Dropshipping or POD or DTC.
• Language Proficiency: Good command of English (both written and spoken).