1xbet loginExecutive Office Admin Cum Quality & Continuous Improvement

As Personal Assistant to General Manager you’ll direct all aspects of secretarial work in the hotel, maintain the executive office 1xbet login all matters relating to executive office 1xbet login all matters relating to executive administration in a confidential, professional manner. You will also provide efficient 1xbet login comprehensive secretarial services to Executive staff to meet the needs of customers. Be able to make our guests to feel special, cosmopolitan 1xbet login In the Know by: i) Be charming by being approachable, having confidence 1xbet login showing respect; ii) Stay in the moment by understanding 1xbet login anticipating guests’ needs, being attentive 1xbet login taking ownership of getting things done; iii) Make it memorable by being knowledgeable, sharing stories 1xbet login showing your style to create moments that make people feel special.

Support RM/ L&D cum QCI Manager to lead 1xbet login embed the quality 1xbet login continuous improvement culture in the hotel by driving business excellence 1xbet login guest love through:

• Ensuring compliance with IHG brand standards;

• Communicating the hotel’s performance in guest love 1xbet login

• Using structured, data-driven tools 1xbet login processes to facilitate, drive, 1xbet login monitor action plans 1xbet login continuous improvement efforts.

People

• Direct/Manage everyday activity, plan 1xbet login assign work ensuring you always have the right staffing numbers

• Develop your team 1xbet login improve their performance through coaching 1xbet login feedback, 1xbet login create performance 1xbet login development goals for colleagues

• Train colleagues to make sure they deliver with compliance 1xbet login to the standards we expect

• Drive a great working environment for teams to thrive - linking up departments to create sense of one team

• Promote teamwork 1xbet login quality service through daily communication 1xbet login coordination with other departments

• Recommend or initiate any HR elated actions where needed

• Cooperates, coordinates 1xbet login communicates with Department Heads 1xbet login other inter-departmental secretaries as appropriate.

- Using a variety of formal 1xbet login informal communications channels, ensure hotel employees are engaged 1xbet login understand the hotel’s Guest Experience quadrant metrics 1xbet login results:

• Disseminate reports, update notice boards/internal newsletters, support town halls, etc. (where applicable) to ensure Guest Experience information is cascaded to all hotel employees.

• Fully/Partially lead quality 1xbet login continuous improvement segments in daily operations meetings, monthly meetings, 1xbet login/or department meetings.

- Provide hands-on support in data collection 1xbet login audits to ensure team members are on the right track 1xbet login for the L&D Manager 1xbet login HODs/Departments on training need analysis.

- Work with relevant departments to provide training on Continuous Improvement tools 1xbet login identify any additional product/service training needs to improve guest satisfaction.

- Coordinate any necessary training for the implementation of processes with the relevant Departments under the guidance of L&D cum QCI Manager.

- Support L&D cum QCI Managers 1xbet login HODs to conduct relevant training colleagues to make sure they deliver with compliance 1xbet login to the standards we expect, where applicable.

- Drive a great working environment for teams to thrive - linking up departments to create a sense of one-team

- Promote teamwork 1xbet login quality service through daily communication 1xbet login coordination within the team 1xbet login other departments

- Recommend or initiate any L&D/HR-related actions where needed

- Carry out any other tasks/duties as requested by the resort manager/L&D-QCI Manager.

Financial

• Help create the department’s annual budget 1xbet login the setting of departmental goals

• Monitor budget 1xbet login control expenses with a focus on food, beverage, 1xbet login labour costs….

Responsible Business

• Reports directly to 1xbet login communicates with the General Manager on all administrative matters.

• Maintain the utmost confidentiality 1xbet login discretion when handling business affairs

• Day-to-day secretarial work to include typing, filing, faxes 1xbet login telephone, etc.

• Distribution of memos, letters 1xbet login other information, etc.

• Arranging internal/ external appointments.

• Translating incoming letters, documents, articles as requested.

• Provides information on all aspects relevant to the operations of the hotel.

• Storing 1xbet login keeping all confidential information.

• Taking minutes of Department Heads/ Ex.Com meeting as requested.

• Be responsible in keeping the property safe 1xbet login secure, to participate in any hotel activity related to Fire Life safety.

• Perform any other duties which may be assigned by the management from time to time.

• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done

• May also serve as manager on duty (MOD) on request.

• May assist with other duties as assigned by management

- Use formal framework/tools to ensure compliance with established standards in FLS, Cleanliness & Condition, 1xbet login Brand Standard

- Champion 1xbet login protect IHG’s trusted reputation

- Work with relevant departments to ensure adequate processes to support Responsible Business initiatives, i.e, quality, FLS compliance, audits, Green Engage, 1xbet login CSR initiatives

- Other ad-hoc duties – unexpected moments when we have to pull together to get a task done

- May assist with other duties as assigned by management.

Guest Experience

- Ensure compliance with IHG brand standards.

- Communicate the hotel’s performance in guest love 1xbet login the Guest Experience quadrant to all hotel team members in a timely 1xbet login appropriate manner.

- Champion corporate programs for quality 1xbet login continuous improvement initiatives on property.

- Be the on-property expert in:

• Brand standards

• Be familiar with the brand standards 1xbet login audit requirements.

• Know the GEM portal functionality.

• Know how to identify the hotel’s gaps.

• Guest Love

• Be familiar with how the Guest Love survey system works, survey questions, reporting portal, reports, 1xbet login relevant administration.

• Know what guests are saying about the hotel’s strengths 1xbet login weaknesses.

• Know how to analyse the data for trends to drive action planning.

• Continuous improvement tools

• Be familiar with all Quality 1xbet login Continuous tools, methodologies, training, 1xbet login IHG resources that drive improvement in the Guest Experience metrics 1xbet login how to use them.

- Provide data-driven 1xbet login insightful recommendations to GM / RM / L&D/department heads on improving Guest Experience:

• Retrieve, analyse, 1xbet login disseminate relevant Guest Experience metrics to GM/department heads in a timely 1xbet login appropriate manner, incorporating formal monthly reports, quality meetings, 1xbet login informal catch-up sessions.

• Be familiar with the different sources of data 1xbet login knowledgeable in analysing the data logically to determine what guests are saying about the hotel’s product/service.

• Be familiar with resources (online, offline, other employees) that allow the hotel to leverage knowledge/ideas/solutions from other IHG properties / competitive sets.

• Be aware of what is happening “on the ground” in the hotel through regular hotel walk-throughs / observations/audits/interactions with staff/guests 1xbet login in the competitive set that impacts Guest Experience.

• Be familiar with relevant operational aspects/standards of the competitive set that impacts Guest Experience.

• Through reviewing the different data sources 1xbet login applying the correct data/analysis in the appropriate situations, recommend action plans 1xbet login prioritize resources to drive the most significant improvements in Guest Experience.

- Flag any potential areas of concern based on observations 1xbet login understanding of operations 1xbet login staff/guest interactions.

- Drive submission 1xbet login ensure execution of relevant action plans for both brand compliance 1xbet login guest love.

- Support to drive meetings with department heads partially, with the objectives of agreeing on 1xbet login tracking the completion of action steps to improve Guest Experience.

- Coordinate with department heads to ensure action items are completed as agreed.

- Track the results of action items to ensure improvement.

- Continuous improvement projects should focus on improving guest satisfaction but may also include improving other business processes e.g., increasing revenue, reducing costs, 1xbet login improving efficiency.

- Propose projects/initiatives that will drive significant improvements in Guest Experience, which may or may not have existing toolkits.

- Guide 1xbet login advise teams on processing all relevant data to determine root causes. Where appropriate, determine any additional data needed to identify root causes 1xbet login design data collection methods 1xbet login analysis templates to enable the hotel to collect 1xbet login analyse the data to drive Guest Experience improvement projects.

- Facilitate the team to arrive at solutions / design new processes to ensure root causes are eliminated. Where applicable, provide suggestions based on past experience/knowledge of other hotels’ processes.

- If focus groups are required for a better understanding of challenges relating to Guest Experience, lead 1xbet login facilitate focus groups 1xbet login ensure follow-up analysis of findings

• Handling reservations as requested.