1xbet appGuest Relations Officer – Korean Speaking

Loại hình

Full-time

Vị trí/chức vụ

Nhân Viên/Chuyên Viên

Yêu cầu bằng cấp(tối thiểu)

Trung cấp - Nghề

Yêu cầu kinh nghiệm

Không yêu cầu

Ngày đăng tuyển

09/05/2025

Yêu cầu giới tính

N/A

Ngành nghề

Kỹ năng

Tuyển dụng 2 việc làm, Tuyển dụng 81 việc

Địa điểm làm việc

- Đà Nẵng

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Mô tả công việc

Plan and coordinate the delivery of friendly and efficient services to Korean guests and other guests as needed.
Organize and schedule guest activities, ensuring a personalized experience for Korean guests and others.
Support the planning and execution of promotional activities targeting clients.
Track and analyze guest statistics and preferences to enhance service delivery.
Supervise and coordinate all guest-related activities, particularly for Korean guests.
Assist with guest check-in and check-out procedures when required.
Welcome and escort Korean guests and other guests upon arrival, ensuring a smooth and pleasant arrival experience.
Manage the guest relations desk and address guest inquiries promptly.
Collaborate with all departments to ensure guest needs are anticipated and met efficiently.
Attend and support recreational and group activities as necessary.
Assist in organizing and conducting pre-event or function briefing meetings.
Perform other duties as assigned by the Guest Relations Manager.
Translate guest materials such as information brochures, guest directories, menus, etc., when required.
Collect and relay guest feedback to the Front Office Manager to support continuous service improvement.

Skills & Abilities:

Strong communication skills with a proven ability to interact professionally with guests, colleagues, and external partners, reflecting positively on the hotel, its brand, and the company.
Proficient in both written and spoken Korean.
Able to read, write and speak in English.
Skilled in using Microsoft Office applications and systems.

Qualifications:

Diploma or Vocational Certificate in Hotel Administration, Hotel Management, or a related field.

Experience:

Minimum of 1 year of experience in Front Office, Guest Services, or Customer Service, or a comparable combination of education and relevant work experience.