Mô tả công việc
Systems/Network:
- Configure internal systems.
- Diagnose and troubleshoot technical issues.
- Maintain System Integrity.
- Monitor system performance, IT system operations and storage utilization.
- Provides support with escalated helpdesk or level 1 requests.
- Plans ahead for necessary hardware or software upgrades to support system growth.
- Install servers, devices and firewalls.
- Upgrade the network infrastructure.
- Conduct Data backups.
- Ensure the smooth deployment of new applications.
- Provide advices and best practices for IT security.
- Write, edit and revise security procedures.
Coordinator and support for manager of IT Systems team:
- Follow up the direction of manager about the company’s strategic, development, and future growth in IT System team.
- Ensure all assigned IT tasks are professionally undertaken and that the IT system remains in good condition and runs perfectly.
- Sensibilized for all IT technical aspects of the company.
- Manage critical incidents, associated to user communication, activities and any appropriate escalations.
- Build services relationship with user center teams and understand the principles and practice of client care.
- Review performance reports, service improvements, service quality and processes.
- Build team capabilities to provides expert advice.
- Manage and coach team members.
- Ensure that team’s KPIs are monitored, actions are taken, evaluated accordingly and delegated properly.
Quyền lợi được hưởng
Professional, Open-minded and Creative Environment:
- International, friendly, proactive, supportive workplace.
- Great teamwork with Agile mindset.
- Fostering mutual respect and understanding.
- Strong sharing culture to improve individual development.
Individual Development:
- Extensive training and in-depth knowledge sharingsessions.
- Online internal learning hub with various categories in hard skills & soft skills (languages, programming language, data visualization...).
- Individual empowerment.
Special Care for Employee:
- Workfromhome2 days/week.
- Laptopandexternalmonitorforyourwork.
- 100% salary on probationary period.
- Up to 2-month performance bonus.
- 15 annual leave days + 6 sick leave days (plus 1 annual leave day for every 3-year working).
- Annual health check-up and premium health insurance for employee.
- Various attractive teambuildingactivities and companytrip.
- Sport, personal activity sponsor.